Hewlett Packard Enterprise ProLiant BL460c Gen10 Maintenance And Service Manual

HPE ProLiant BL460c Gen10 Server Blade

Maintenance and Service Guide

Part Number: 876834-003

Published: April 2018

Edition: 3

Abstract

This guide describes identification and maintenance procedures, diagnostic tools, specifications

and requirements for hardware components and software. This guide is for an experienced

service technician. Hewlett Packard Enterprise assumes you are qualified in the servicing of

computer equipment, trained in recognizing hazards in products, and are familiar with weight and

stability precautions.

©

Notices

The information contained herein is subject to change without notice. The only warranties for Hewlett Packard

Enterprise products and services are set forth in the express warranty statements accompanying such

products and services. Nothing herein should be construed as constituting an additional warranty. Hewlett

Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein.

Confidential computer software. Valid license from Hewlett Packard Enterprise required for possession, use,

or copying. Consistent with FAR 12.211 and 12.212, Commercial Computer Software, Computer Software

Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government under

vendor's standard commercial license.

Links to third-party websites take you outside the Hewlett Packard Enterprise website. Hewlett Packard

Enterprise has no control over and is not responsible for information outside the Hewlett Packard Enterprise

website.

Acknowledgments

Intel

®

, and the Intel Inside logo are trademarks of Intel Corporation in the United States and other countries.

Contents

Illustrated parts catalog.............................................................................. 6

Mechanical components......................................................................................................................6

Access panel spare parts......................................................................................................... 6

DIMM baffle spare parts........................................................................................................... 6

Heatsink blank spare parts....................................................................................................... 7

Mezzanine assembly spare parts............................................................................................. 7

Server blade release lever kit spare parts................................................................................ 7

Serial label pull tab spare parts................................................................................................ 7

Drive blank spare parts.............................................................................................................7

System components............................................................................................................................7

Front panel/drive cage assembly spare parts...........................................................................8

System board with base pan spare parts................................................................................. 8

Storage controller/NVMe pass-through board spare parts....................................................... 8

System battery spare part.........................................................................................................9

DIMM spare parts..................................................................................................................... 9

HPE 16GB NVDIMM spare part............................................................................................... 9

Heatsink spare parts.................................................................................................................9

Processor spare parts...............................................................................................................9

FlexibleLOM adapter spare parts........................................................................................... 10

Direct connect SATA cable spare parts...................................................................................11

Optional server components..............................................................................................................11

Drive spare parts.................................................................................................................... 12

Drive backplane spare parts...................................................................................................15

HPE SFF Flash Adapter with dual micro form factor (uFF) SSDs spare parts....................... 15

M.2 enablement kit spare parts.............................................................................................. 15

M.2 SSD spare parts.............................................................................................................. 15

Mezzanine card option spare parts.........................................................................................16

HPE Smart Storage Battery spare parts.................................................................................17

Trusted Platform Module spare parts......................................................................................17

Customer self repair..................................................................................18

Removal and replacement procedures....................................................28

Required tools................................................................................................................................... 28

Safety considerations........................................................................................................................ 28

Preventing electrostatic discharge..........................................................................................28

Server blade warnings and cautions.......................................................................................28

Symbols on equipment........................................................................................................... 29

Server blade preparation...................................................................................................................29

Power up the server blade......................................................................................................29

Power down the server blade................................................................................................. 30

Remove the server blade........................................................................................................31

Install the server blade............................................................................................................31

Remove the enclosure connector cover................................................................................. 33

Relocate the PEM nut and rubber stopper............................................................................. 33

Remove the M.2 interposer board and the M.2 riser board.................................................... 36

Installing the M.2 riser board and M.2 interposer board......................................................... 37

Removing and replacing the access panel........................................................................................39

Contents 3

Removing the access panel....................................................................................................39

Replacing the access panel....................................................................................................40

Removing and replacing the drive bay options..................................................................................40

Removing and replacing a drive blank....................................................................................40

Removing and replacing an SFF drive................................................................................... 41

Removing and replacing an NVMe drive................................................................................ 41

Removing and replacing the SFF Flash Adapter option......................................................... 42

Removing and replacing a uFF drive......................................................................................42

Removing and replacing DIMM baffles..............................................................................................43

Removing the DIMM baffles................................................................................................... 43

Replacing the DIMM baffles....................................................................................................44

Removing and replacing a DIMM...................................................................................................... 46

Removing and replacing an NVDIMM............................................................................................... 47

DIMM and NVDIMM population information........................................................................... 48

NVDIMM sanitization.............................................................................................................. 48

NVDIMM relocation guidelines............................................................................................... 49

Recovering restored data from an NVDIMM-N DRAM........................................................... 50

Configuring the server blade for NVDIMMs ........................................................................... 51

Removing and replacing the M.2 enablement option........................................................................ 51

Removing the M.2 enablement option....................................................................................51

Replacing the M.2 enablement option.................................................................................... 52

Removing and replacing an M.2 SSD............................................................................................... 54

Removing and replacing the direct connect SATA cable...................................................................54

Removing and replacing the mezzanine assembly........................................................................... 55

Removing the mezzanine assembly....................................................................................... 55

Replacing the mezzanine assembly....................................................................................... 56

Removing and replacing the mezzanine card options.......................................................................57

Removing the mezzanine card options...................................................................................57

Replacing the mezzanine card options...................................................................................58

Removing and replacing the FlexibleLOM adapter........................................................................... 59

Removing and replacing a storage controller or NVMe pass-through board.....................................60

Removing a storage controller or NVMe pass-through board................................................ 60

Replacing a storage controller or NVMe pass-through board.................................................61

Removing and replacing the HPE Smart Storage Battery.................................................................63

Removing the HPE Smart Storage Battery.............................................................................63

Replacing the HPE Smart Storage Battery.............................................................................65

Removing and replacing the front panel/drive cage assembly.......................................................... 66

Removing and replacing the SAS/SATA or NVMe backplanes......................................................... 68

Removing and replacing the system battery..................................................................................... 69

Removing and replacing the heatsink blank......................................................................................70

Removing the heatsink blank..................................................................................................70

Replacing the heatsink blank..................................................................................................71

Removing and replacing the server blade release lever assembly................................................... 72

Removing the server blade release lever assembly............................................................... 72

Replacing the server blade release lever assembly............................................................... 74

Removing and replacing the system board assembly....................................................................... 77

Removing the system board assembly...................................................................................77

Replacing the system board assembly................................................................................... 78

HPE Trusted Platform Module 2.0 Gen10 Option............................................................................. 79

Troubleshooting.........................................................................................80

Troubleshooting resources................................................................................................................ 80

Diagnostic tools.........................................................................................81

4 Contents

Product QuickSpecs..........................................................................................................................81

UEFI System Utilities.........................................................................................................................81

Selecting the boot mode ........................................................................................................81

Secure Boot............................................................................................................................82

Launching the Embedded UEFI Shell ....................................................................................82

Intelligent Provisioning.......................................................................................................................83

HPE Insight Remote Support............................................................................................................ 84

USB support...................................................................................................................................... 84

External USB functionality...................................................................................................... 84

HPE Smart Storage Administrator.....................................................................................................84

Component identification......................................................................... 86

Front panel components....................................................................................................................86

Front panel LEDs and buttons...........................................................................................................87

Front panel LED power fault codes........................................................................................ 88

Serial label pull tab information...............................................................................................88

Drive numbering................................................................................................................................ 89

Hot-plug drive LED definitions...........................................................................................................89

NVMe SSD components....................................................................................................................90

SFF flash adapter components and LED definitions......................................................................... 91

SUV cable connectors.......................................................................................................................92

System board components................................................................................................................93

System maintenance switch................................................................................................... 94

DIMM slot locations................................................................................................................ 95

DIMM label identification.........................................................................................................95

NVDIMM identification............................................................................................................ 96

NVDIMM LED identification.................................................................................................... 98

Mezzanine connector definitions............................................................................................ 99

Mezzanine connector guide pin locations...............................................................................99

Cabling......................................................................................................100

Cabling resources............................................................................................................................100

HPE Smart Storage Battery cabling................................................................................................ 100

Direct connect SATA cabling........................................................................................................... 100

Using the HPE c-Class Blade SUV Cable....................................................................................... 101

Disconnecting and replacing the SUV cable................................................................................... 101

Connecting locally to a server blade with video and USB devices.................................................. 101

Accessing a server blade with local KVM............................................................................. 102

Accessing local media devices............................................................................................. 103

Specifications.......................................................................................... 104

Environmental specifications ..........................................................................................................104

Server blade specifications..............................................................................................................104

Documentation feedback........................................................................ 105

Contents 5

Illustrated parts catalog

Mechanical components

Hewlett Packard Enterprise continually improves and changes product parts. For complete and current

supported parts information, see the Hewlett Packard Enterprise PartSurfer website (

http://www.hpe.com/

info/partssurfer).

Item Description

1 Access panel spare parts on page 6

2 DIMM baffle spare parts on page 6

3 Heatsink blank spare parts on page 7

4 Mezzanine assembly spare parts on page 7

5 Server blade release lever kit spare parts on page 7

6 Serial label pull tab spare parts on page 7

7 Drive blank spare parts on page 7

For more information, see Removal and replacement procedures on page 28.

Access panel spare parts

Customer self repair on page 18: mandatory

Description Spare part number

Access panel 877964-001

DIMM baffle spare parts

Customer self repair on page 18: mandatory

6 Illustrated parts catalog

Description Spare part number

DIMM baffle, right 877967-001

DIMM baffle, left 877968-001

Heatsink blank spare parts

Customer self repair on page 18: mandatory

Description Spare part number

Heatsink blank 877969-001

Mezzanine assembly spare parts

Customer self repair on page 18: optional

Description Spare part number

Mezzanine assembly 784960-001

Server blade release lever kit spare parts

Customer self repair on page 18: optional

Description Spare part number

Server blade release lever assembly, release lever

bracket, and T-15 screws (4)

688895-001

Serial label pull tab spare parts

Customer self repair on page 18: optional

Description Spare part number

Serial label pull tab 777690-001

Drive blank spare parts

Customer self repair on page 18: mandatory

Description Spare part number

Drive blank 667276-001

System components

Hewlett Packard Enterprise continually improves and changes product parts. For complete and current

supported parts information, see the Hewlett Packard Enterprise PartSurfer website (http://www.hpe.com/

info/partssurfer).

Heatsink blank spare parts 7

Item Description

1 Front panel/drive cage assembly spare parts on page 8

2 System board with base pan spare parts on page 8

3 Storage controller/NVMe pass-through board spare parts on page 8

4 System battery spare part on page 9

5 DIMM spare parts on page 9

— HPE 16GB NVDIMM spare part on page 9

6 Heatsink spare parts on page 9

7 Processor spare parts on page 9

8 FlexibleLOM adapter spare parts on page 10

9 Direct connect SATA cable spare parts on page 11

For more information, see Removal and replacement procedures on page 28.

Front panel/drive cage assembly spare parts

Customer self repair on page 18: optional

Description Spare part number

Front panel/drive cage assembly 877973-001

System board with base pan spare parts

Customer self repair on page 18: optional

Description Spare part number

System board with base pan 875625-001

Storage controller/NVMe pass-through board spare parts

Customer self repair on page 18: optional

8 Front panel/drive cage assembly spare parts

Description Spare part number

HPE Smart Array P204i-b SR Controller 877972-001

NVMe pass-through board 877975-001

System battery spare part

Customer self repair on page 18: mandatory

Description Spare part number

System battery 319603-001

DIMM spare parts

Customer self repair on page 18: mandatory

Description Spare part number

8-GB, 1Gx8 PC4-2666V-R 850879-001

8-GB, 1Gx8 PC4-2666V-R 872969-001

16-GB, 2Gx4 PC4-2666V-R 850880-001

16-GB, 1Gx8 PC4-2666V-R 868846-001

16-GB, 2Gx4 PC4-2666V-R 872970-001

32-GB, 2Gx4 PC4-2666V-R 850881-001

64-GB, 2Gx4 PC4-2666V-L 850882-001

128-GB, 2Gx4 PC4-2666L-R 850883-001

HPE 16GB NVDIMM spare part

Customer self repair on page 18: mandatory

Description Spare part number

NVDIMM 16GB 1Rx4 NN4-2666V-R 874540-001

Heatsink spare parts

Customer self repair on page 18: no

Description Spare part number

Processor 1 heatsink 877965-001

Processor 2 heatsink 877966-001

Thermal grease, 2.0 g 777298-001

Processor spare parts

Customer self repair on page 18: no

Do not mix processors with different speeds or cache sizes.

System battery spare part 9

Description Spare part number

1.70 GHz Intel Xeon-B 3104 6c 85W 875709-001

1.70 GHz Intel Xeon-B 3106 8c 85W 875710-001

1.80 GHz Intel Xeon-S 4108 8c 85W 875712-001

2.10 GHz Intel Xeon-S 4110 8c 85W 875711-001

2.60 GHz Intel Xeon-S 4112 4c 85W 875714-001

2.20 GHz Intel Xeon-S 4114 10c 85W 875713-001

2.10 GHz Intel Xeon-S 4116 12c 85W 875716-001

2.40 GHz Intel Xeon-G 5115 10c 85W 875715-001

2.30 GHz Intel Xeon-G 5118 12c 105W 875717-001

2.20 GHz Intel Xeon-G 5120 14c 105W 875718-001

3.60 GHz Intel Xeon-G 5122 4c 105W 875719-001

2.60 GHz Intel Xeon-G 6126 12c 125W 875720-001

3.40 GHz Intel Xeon-G 6128 6c 115W 875721-001

2.10 GHz Intel Xeon-G 6130 16c 125W 874736-001

2.60 GHz Intel Xeon-G 6132 14c 133W 875722-001

3.30 GHz Intel Xeon-G 6134 8c 130W 875723-001

3.20 GHz Intel Xeon-G 6134M 8c 130W 878083-001

3.00 GHz Intel Xeon-G 6136 12c 145W 875724-001

2.00 GHz Intel Xeon-G 6138 20c 125W 874735-001

2.30 GHz Intel Xeon-G 6140 18c 140W 874734-001

2.30 GHz Intel Xeon-G 6140M 18c 140W 878084-001

2.60 GHz Intel Xeon-G 6142 16c 150W 874733-001

2.60 GHz Intel Xeon-G 6142M 16c 150W 878085-001

2.40 GHz Intel Xeon-G 6148 20c 150W 874732-001

2.10 GHz Intel Xeon-G 6152 22c 140W 874730-001

2.00 GHz Intel Xeon-P 8153 16c 125W 875728-001

3.60 GHz Intel Xeon-P 8156 4c 105W 875732-001

3.00 GHz Intel Xeon-P 8158 12c 150W 875733-001

2.10 GHz Intel Xeon-P 8160 24c 150W 874729-001

2.10 GHz Intel Xeon-P 8160M 24c 150W 878086-001

2.10 GHz Intel Xeon-P 8164 26c 145W 875729-001

FlexibleLOM adapter spare parts

Customer self repair on page 18: mandatory

10 FlexibleLOM adapter spare parts

Description Spare part number

HPE FlexFabric 10Gb 2-port 536FLB Adapter 768080-001

HPE Ethernet 10Gb 2-port 560FLB Adapter 656243-001

HPE FlexFabric 20Gb 2-port 630FLB Adapter 701528-001

HPE FlexFabric 20Gb 2-port 650FLB Adapter 700761-001

Direct connect SATA cable spare parts

Customer self repair on page 18: mandatory

Description Spare part number

Direct connect SATA cable 877979-001

Optional server components

Hewlett Packard Enterprise continually improves and changes product parts. For complete and current

supported parts information, see the Hewlett Packard Enterprise PartSurfer website (http://www.hpe.com/

info/partssurfer).

Item Description

1 Drive spare parts on page 12

2 Drive backplane spare parts on page 15

3 HPE SFF Flash Adapter with dual micro form factor (uFF) SSDs spare parts on

page 15

4 M.2 enablement kit spare parts on page 15

5 M.2 SSD spare parts on page 15

6 Mezzanine card option spare parts on page 16

7 HPE Smart Storage Battery spare parts on page 17

8 Trusted Platform Module spare parts on page 17

Direct connect SATA cable spare parts 11

For more information, see Removal and replacement procedures on page 28.

Drive spare parts

SFF SAS/SATA hard drives

Customer self repair on page 18: mandatory

Description Spare part number

300 GB, HDD, SAS, 12G, 10K, ST, DS 872735-001

300 GB, HDD, SAS, 12G, 10K, SC, ENT 785410-001

300 GB, HDD, SAS, 12G, 15K, SC, DS, ENT 870792-001

300 GB, HDD, SAS, 12G, 15K, SC, ENT 759546-001

450 GB, HDD, SAS, 12G, 15K, SC, ENT 759547-001

600 GB, HDD, SAS, 12G, 10K, ST, DS 872736-001

600 GB, HDD, SAS, 12G, 10K, SC, ENT 781577-001

600 GB, HDD, SAS, 12G, 15K, SC, ENT 870794-001

600 GB, HDD, SAS, 12G, 15K, 512e, DS, ENT 870797-001

600 GB, HDD, SAS, 12G, 15K, SC, ENT 759548-001

900 GB, HDD, SAS, 12G, 10K, SC, ENT 785411-001

900 GB, HDD, SAS, 12G, 15K, SC, ENT 870795-001

900 GB, HDD, SAS, 12G, 15K, 512e, DP, SC, ENT 870798-001

1 TB, HDD, MDL, 6G, 7.2K, 512e, SC 765868-001

1 TB, HDD, SC, MDL, 6G, 7.2K, SC 656108-001

1 TB, HDD, SAS, SC, MDL, 12G, 7.2K 832984-001

1 TB, HDD, MDL, 12G, 7.2K, 512e, SC 765872-001

1.2 TB, HDD, SAS, 12G, 10K, SC, ENT 781578-001

1.2 TB, HDD, SAS, 12G, 10K, ST, DS 872737-001

1.8 TB, HDD, SAS, 12G, 10K, ST, DS 872738-001

1.8 TB, HDD, SAS, 12G, 10K, SC, ENT 791055-001

2 TB, HDD, MDL, 6G, 7.2K, 512e, SC 765869-001

2 TB, HDD, MDL, 12G, 7.2K, 512e, SC 765873-001

12 Drive spare parts

More information

Hot-plug drive LED definitions on page 89

SFF SAS/SATA SSDs

Customer self repair on page 18: mandatory

Description Spare part number

80 GB, SSD, SC, 6G, VE, PLP 805361-001

120 GB, SSD, SC, 6G, VE, PLP 805362-001

120 GB, SSD, SC, 6G, RI, PLP 817061-001

120 GB, SSD, MU, 6G, SC, PLP 817096-001

150 GB, SSD, SC, DS, 6G, RI 869575-001

200 GB, SSD, SC, 6G, LE, PLP 805377-001

200 GB, SSD, SC, 6G, ME, PLP 805385-001

240 GB, SSD, SC, 6G, VE, PLP 789351-001

240 GB, SSD, SC, 6G, RI 869576-001

240 GB, SSD, SC, 6G, VE, PLP 805363-001

240 GB, SSD, SC, 6G, RI 868924-001

240 GB, SSD, SC, 6G, RI, PLP 817066-001

240 GB, SSD, MU, 6G, SC, PLP 817101-001

400 GB, SSD, 6G, WI-3 872512-001

400 GB, SSD, SC, 6G, ME, PLP 805387-001

480 GB, SSD, SC, DS, 6G, RI 869577-001

480 GB, SSD, SC, 6G, VE, PLP 805364-001

480 GB, SSD, SC, 6G, MU, PLP 832454-001

480 GB, SSD, SC, 6G, RI 868926-001

480 GB, SSD, MU-3, 6G, SC 872518-001

480 GB, SSD, SC, 6G, RI, PLP 817075-001

480 GB, SSD, MU, 6G, SC, PLP 817106-001

480 GB, SSD, SC, 6G, VE, PLP 789356-001

800 GB, SSD, 6G, WI-3, SC 872514-001

Table Continued

SFF SAS/SATA SSDs 13

Description Spare part number

800 GB, SSD, SC, 6G, VE, PLP 805365-001

800 GB SSD, SC, 6G, LE, PLP 805381-001

800 GB, SSD, SC, 6G, ME, PLP 805389-001

960 GB, SSD, SATA, SC, DS, 6G, RI, DS 869580-001

960 GB, SSD, SC, 6G, RI, DS 868928-001

960 GB, SSD, MU-3, 6G, SC 872520-001

960 GB, SSD, SC, 6G, RI, PLP 817080-001

960 GB, SSD, MU, 6G, SC, PLP 817111-001

960 GB, SSD, SC, RI, 6G, VE, PLP 789361-001

1.2 TB, SSD, SC, 6G, ME, PLP 805391-001

1.6 TB, SSD, 6G, SC, WI-3 872516-001

1.6 TB, SSD, SC, 6G, VE, PLP 805366-001

1.6 TB, SSD, SC, 6G, MU-2, LE, PLP 805383-001

1.6 TB, SC, DS, 6G, RI 869581-001

1.92 TB, SSD, SC, 6G, RI, DS 868930-001

1.92 TB, SSD, MU-3, 6G, SC 872522-001

1.92 TB, SSD, SC, 6G, RI, PLP 817085-001

1.92 TB, SSD, MU, 6G, SC, PLP 817116-001

3.84 TB, SSD, SC, 6G, RI 868932-001

3.84 TB, SSD, SC, 6G, RI, PLP 817090-001

SFF NVMe drives

Customer self repair on page 18: mandatory

Description Spare part number

400 GB, SC2, ME, PLP 765059-001

400 GB, LE, SC2, PLP 765063-001

400 GB, VE, SC2, PLP 765067-001

800 GB, SC2, ME, PLP 765060-001

800 GB, LE, SC2, PLP 765064-001

Table Continued

14 SFF NVMe drives

Description Spare part number

1.2 TB, VE, SC2, PLP 765068-001

1.6 TB, SC2, PLP 765061-001

1.6 TB, LE, SC2, PLP 765065-001

2 TB, LE, SC2, PLP 765066-001

2 TB, VE, SC2, PLP 765069-001

Drive backplane spare parts

Customer self repair on page 18: mandatory

Description Spare part number

SAS/SATA drive backplane 877970-001

NVMe drive backplane 877974-001

HPE SFF Flash Adapter with dual micro form factor (uFF) SSDs spare parts

Customer self repair on page 18: mandatory

Description Spare part number

SFF Flash Adapter 830452-001

120 GB, SATA, SSD, 6G, uFF 831995-001

340 GB, SATA, SSD, 6G, uFF 830453-001

M.2 enablement kit spare parts

Customer self repair on page 18: optional

Description Spare part number

M.2 enablement kit 877976-001

M.2 SSD spare parts

Customer self repair on page 18: mandatory

Description Spare part number

120 GB SATA UFF M.2 SSD, 2280, 6G 781565-001

340 GB SATA UFF M.2 SSD, 2280, 6G 781566-001

Table Continued

Drive backplane spare parts 15

Description Spare part number

150 GB hot-plug SATA SFF M.2 SSD 882402-001

480 GB hot-plug SATA SFF M.2 SSD 882403-001

120 GB SATA UFF M.2 SSD, 2280, 6G 831995-001

150 GB SATA UFF M.2 SSD, 2280, 12G 875835-001

480 GB SATA M.2 SSD, 2280, 6G 875836-001

240 GB SATA M.2 SSD, 2280 875850-001

480 GB SATA M.2 SSD, 2280 875851-001

960 GB SATA M.2 SSD, 2280 875852-001

1.92 TB SATA M.2 SSD, 2280 875853-001

1.92 TB SATA M.2 SSD, 2280 875854-001

480 GB SATA M.2 SSD, 2280 875855-001

960 GB SATA M.2 SSD, 2280 875856-001

400 GB NVMe x4 M.2 SSD, 22110 875879-001

800 GB NVMe x4 M.2 SSD, 22110 875880-001

480 GB NVMe x4 M.2 SSD, 22110 875877-001

960 GB NVMe x4 M.2 SSD, 22110 875878-001

HPE BL460c Gen10 M.2 module, PCA 877976-001

Mezzanine card option spare parts

Customer self repair on page 18: mandatory

Description Spare part number

HPE FlexFabric 20Gb 2-port 630M Adapter 701528-001

HPE FlexFabric 20Gb 2-port 650M Adapter 701535-001

Infiniband QDR/EN 10Gb 2P 544+M Adapter 764734-001

HPE Ethernet 10Gb 2-port 560M Adapter 669282-001

HPE InfiniBand FDR/Ethernet 40Gb two-port 544+M

Adapter

764735-001

HPE LPe1605 16Gb Fibre Channel HBA for

BladeSystem c-Class

718577-001

HPE QMH2672 16Gb Fibre Channel Host Bus

Adapter

711305-001

HPE Smart Array P408e-m Mezz SR Gen10

Controller

836264-001

Ethernet 10Gb 2P 534M Adapter 701530-001

1.2 TB VE Mezzanine PCIe WKLD Accelerator 795154-001

1.6 TB VE Mezzanine PCIe WKLD Accelerator 795155-001

16 Mezzanine card option spare parts

HPE Smart Storage Battery spare parts

Customer self repair on page 18: optional

Description Spare part number

HPE Z BLc Smart Storage Battery 878640-001

Trusted Platform Module spare parts

Customer self repair on page 18: optional

Description Spare part number

HPE TPM 2.0 872159-001

HPE Smart Storage Battery spare parts 17

Customer self repair

Hewlett Packard Enterprise products are designed with many Customer Self Repair (CSR) parts to minimize

repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis

period Hewlett Packard Enterprise (or Hewlett Packard Enterprise service providers or service partners)

identifies that the repair can be accomplished by the use of a CSR part, Hewlett Packard Enterprise will ship

that part directly to you for replacement. There are two categories of CSR parts:

• Mandatory—Parts for which customer self repair is mandatory. If you request Hewlett Packard Enterprise

to replace these parts, you will be charged for the travel and labor costs of this service.

• Optional—Parts for which customer self repair is optional. These parts are also designed for customer

self repair. If, however, you require that Hewlett Packard Enterprise replace them for you, there may or

may not be additional charges, depending on the type of warranty service designated for your product.

NOTE: Some Hewlett Packard Enterprise parts are not designed for customer self repair. In order to satisfy

the customer warranty, Hewlett Packard Enterprise requires that an authorized service provider replace the

part. These parts are identified as "No" in the Illustrated Parts Catalog.

Based on availability and where geography permits, CSR parts will be shipped for next business day delivery.

Same day or four-hour delivery may be offered at an additional charge where geography permits. If

assistance is required, you can call the Hewlett Packard Enterprise Support Center and a technician will help

you over the telephone. Hewlett Packard Enterprise specifies in the materials shipped with a replacement

CSR part whether a defective part must be returned to Hewlett Packard Enterprise. In cases where it is

required to return the defective part to Hewlett Packard Enterprise, you must ship the defective part back to

Hewlett Packard Enterprise within a defined period of time, normally five (5) business days. The defective part

must be returned with the associated documentation in the provided shipping material. Failure to return the

defective part may result in Hewlett Packard Enterprise billing you for the replacement. With a customer self

repair, Hewlett Packard Enterprise will pay all shipping and part return costs and determine the courier/carrier

to be used.

For more information about the Hewlett Packard Enterprise CSR program, contact your local service provider.

For the North American program, go to the Hewlett Packard Enterprise CSR website.

Parts only warranty service

Your Hewlett Packard Enterprise Limited Warranty may include a parts only warranty service. Under the terms

of parts only warranty service, Hewlett Packard Enterprise will provide replacement parts free of charge.

For parts only warranty service, CSR part replacement is mandatory. If you request Hewlett Packard

Enterprise to replace these parts, you will be charged for the travel and labor costs of this service.

Réparation par le client (CSR)

Les produits Hewlett Packard Enterprise comportent de nombreuses pièces CSR (Customer Self Repair =

réparation par le client) afin de minimiser les délais de réparation et faciliter le remplacement des pièces

défectueuses. Si pendant la période de diagnostic, Hewlett Packard Enterprise (ou ses partenaires ou

mainteneurs agréés) détermine que la réparation peut être effectuée à l'aide d'une pièce CSR, Hewlett

Packard Enterprise vous l'envoie directement. Il existe deux catégories de pièces CSR :

• Obligatoire—Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à

Hewlett Packard Enterprise de remplacer ces pièces, les coûts de déplacement et main d'œuvre du

service vous seront facturés.

• Facultatif—Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont également

conçues pour permettre au client d'effectuer lui-même la réparation. Toutefois, si vous demandez à

18 Customer self repair

Hewlett Packard Enterprise de remplacer ces pièces, l'intervention peut ou non vous être facturée, selon

le type de garantie applicable à votre produit.

REMARQUE: Certaines pièces Hewlett Packard Enterprise ne sont pas conçues pour permettre au client

d'effectuer lui-même la réparation. Pour que la garantie puisse s'appliquer, Hewlett Packard Enterprise exige

que le remplacement de la pièce soit effectué par un Mainteneur Agréé. Ces pièces sont identifiées par la

mention "Non" dans le Catalogue illustré.

Les pièces CSR sont livrées le jour ouvré suivant, dans la limite des stocks disponibles et selon votre

situation géographique. Si votre situation géographique le permet et que vous demandez une livraison le jour

même ou dans les 4 heures, celle-ci vous sera facturée. Pour toute assistance, appelez le Centre

d’assistance Hewlett Packard Enterprise pour qu’un technicien vous aide au téléphone Dans les documents

envoyés avec la pièce de rechange CSR, Hewlett Packard Enterprise précise s'il est nécessaire de lui

retourner la pièce défectueuse. Si c'est le cas, vous devez le faire dans le délai indiqué, généralement cinq

(5) jours ouvrés. La pièce et sa documentation doivent être retournées dans l'emballage fourni. Si vous ne

retournez pas la pièce défectueuse, Hewlett Packard Enterprise se réserve le droit de vous facturer les coûts

de remplacement. Dans le cas d'une pièce CSR, Hewlett Packard Enterprise supporte l'ensemble des frais

d'expédition et de retour, et détermine la société de courses ou le transporteur à utiliser.

Pour plus d'informations sur le programme CSR de Hewlett Packard Enterprise, contactez votre Mainteneur

Agrée local. Pour plus d'informations sur ce programme en Amérique du Nord, consultez le site Web Hewlett

Packard Enterprise.

Service de garantie "pièces seules"

Votre garantie limitée Hewlett Packard Enterprise peut inclure un service de garantie "pièces seules". Dans

ce cas, les pièces de rechange fournies par Hewlett Packard Enterprise ne sont pas facturées.

Dans le cadre de ce service, la réparation des pièces CSR par le client est obligatoire. Si vous demandez à

Hewlett Packard Enterprise de remplacer ces pièces, les coûts de déplacement et main d'œuvre du service

vous seront facturés.

Riparazione da parte del cliente

Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzione di parti difettose, i

prodotti Hewlett Packard Enterprise sono realizzati con numerosi componenti che possono essere riparati

direttamente dal cliente (CSR, Customer Self Repair). Se in fase di diagnostica Hewlett Packard Enterprise (o

un centro di servizi o di assistenza Hewlett Packard Enterprise) identifica il guasto come riparabile mediante

un ricambio CSR, Hewlett Packard Enterprise lo spedirà direttamente al cliente per la sostituzione. Vi sono

due categorie di parti CSR:

• Obbligatorie—Parti che devono essere necessariamente riparate dal cliente. Se il cliente ne affida la

riparazione ad Hewlett Packard Enterprise, deve sostenere le spese di spedizione e di manodopera per il

servizio.

• Opzionali—Parti la cui riparazione da parte del cliente è facoltativa. Si tratta comunque di componenti

progettati per questo scopo. Se tuttavia il cliente ne richiede la sostituzione ad Hewlett Packard Enterprise,

potrebbe dover sostenere spese addizionali a seconda del tipo di garanzia previsto per il prodotto.

NOTA: alcuni componenti Hewlett Packard Enterprise non sono progettati per la riparazione da parte del

cliente. Per rispettare la garanzia, Hewlett Packard Enterprise richiede che queste parti siano sostituite da un

centro di assistenza autorizzato. Tali parti sono identificate da un "No" nel Catalogo illustrato dei componenti.

In base alla disponibilità e alla località geografica, le parti CSR vengono spedite con consegna entro il giorno

lavorativo seguente. La consegna nel giorno stesso o entro quattro ore è offerta con un supplemento di costo

solo in alcune zone. In caso di necessità si può richiedere l'assistenza telefonica di un addetto del centro di

supporto tecnico Hewlett Packard Enterprise. Nel materiale fornito con una parte di ricambio CSR, Hewlett

Packard Enterprise specifica se il cliente deve restituire dei component. Qualora sia richiesta la resa ad

Hewlett Packard Enterprise del componente difettoso, lo si deve spedire ad Hewlett Packard Enterprise entro

un determinato periodo di tempo, generalmente cinque (5) giorni lavorativi. Il componente difettoso deve

Customer self repair 19

essere restituito con la documentazione associata nell'imballo di spedizione fornito. La mancata restituzione

del componente può comportare la fatturazione del ricambio da parte di Hewlett Packard Enterprise. Nel caso

di riparazione da parte del cliente, Hewlett Packard Enterprise sostiene tutte le spese di spedizione e resa e

sceglie il corriere/vettore da utilizzare.

Per ulteriori informazioni sul programma CSR di Hewlett Packard Enterprise, contattare il centro di assistenza

di zona. Per il programma in Nord America fare riferimento al sito Web.

Servizio di garanzia per i soli componenti

La garanzia limitata Hewlett Packard Enterprise può includere un servizio di garanzia per i soli componenti.

Nei termini di garanzia del servizio per i soli componenti, Hewlett Packard Enterprise fornirà gratuitamente le

parti di ricambio.

Per il servizio di garanzia per i soli componenti è obbligatoria la formula CSR che prevede la riparazione da

parte del cliente. Se il cliente invece richiede la sostituzione ad Hewlett Packard Enterprise dovrà sostenere le

spese di spedizione e di manodopera per il servizio.

Customer Self Repair

Hewlett Packard Enterprise Produkte enthalten viele CSR-Teile (Customer Self Repair), um Reparaturzeiten

zu minimieren und höhere Flexibilität beim Austausch defekter Bauteile zu ermöglichen. Wenn Hewlett

Packard Enterprise (oder ein Hewlett Packard Enterprise Servicepartner) bei der Diagnose feststellt, dass das

Produkt mithilfe eines CSR-Teils repariert werden kann, sendet Ihnen Hewlett Packard Enterprise dieses

Bauteil zum Austausch direkt zu. CSR-Teile werden in zwei Kategorien unterteilt:

• Zwingend—Teile, für die das Customer Self Repair-Verfahren zwingend vorgegeben ist. Wenn Sie den

Austausch dieser Teile von Hewlett Packard Enterprise vornehmen lassen, werden Ihnen die Anfahrt- und

Arbeitskosten für diesen Service berechnet.

• Optional—Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für

Customer Self Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von Hewlett Packard

Enterprise vornehmen lassen möchten, können bei diesem Service je nach den für Ihr Produkt

vorgesehenen Garantiebedingungen zusätzliche Kosten anfallen.

HINWEIS: Einige Hewlett Packard Enterprise Teile sind nicht für Customer Self Repair ausgelegt. Um den

Garantieanspruch des Kunden zu erfüllen, muss das Teil von einem Hewlett Packard Enterprise

Servicepartner ersetzt werden. Im illustrierten Teilekatalog sind diese Teile mit „No“ bzw.

„Nein“ gekennzeichnet.

CSR-Teile werden abhängig von der Verfügbarkeit und vom Lieferziel am folgenden Geschäftstag geliefert.

Für bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden gegen einen

Aufpreis verfügbar. Wenn Sie Hilfe benötigen, können Sie das Hewlett Packard Enterprise Support Center

anrufen und sich von einem Mitarbeiter per Telefon helfen lassen. Den Materialien von Hewlett Packard

Enterprise, die mit einem CSR-Ersatzteil geliefert werden, können Sie entnehmen, ob das defekte Teil an

Hewlett Packard Enterprise zurückgeschickt werden muss. Wenn es erforderlich ist, das defekte Teil an

Hewlett Packard Enterprise zurückzuschicken, müssen Sie dies innerhalb eines vorgegebenen Zeitraums tun,

in der Regel innerhalb von fünf (5) Geschäftstagen. Das defekte Teil muss mit der zugehörigen

Dokumentation in der Verpackung zurückgeschickt werden, die im Lieferumfang enthalten ist. Wenn Sie das

defekte Teil nicht zurückschicken, kann Hewlett Packard Enterprise Ihnen das Ersatzteil in Rechnung stellen.

Im Falle von Customer Self Repair kommt Hewlett Packard Enterprise für alle Kosten für die Lieferung und

Rücksendung auf und bestimmt den Kurier-/Frachtdienst.

Weitere Informationen über das Hewlett Packard Enterprise Customer Self Repair Programm erhalten Sie

von Ihrem Servicepartner vor Ort. Informationen über das CSR-Programm in Nordamerika finden Sie auf der

Hewlett Packard Enterprise Website unter.

20 Customer self repair

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