Q6: Why does my screen go blank or black while
trying to preview images?
A: There are several reasons this could happen:
1. There is something wrong with the USB port.
Please use a different USB port or another PC and
test the camera again.
2. The PC does not recognize the camera device.
3. The operating system and computer configuration
do not satisfy the requirements of the camera. Please
check your system specifications.
4. The video preview feature of the application is not
turned on, or the application has a privacy feature
that prohibits access to the camera. Please try with a
different application.
Q7: Why is there flickering or banding on the video
feed when I use the webcam?
A: This might be due to lighting inconsistencies in your
room. To resolve this, download the NexiGo Webcam
Setting Software from nexigo.com/software. In the
software, select your NexiGo webcam in the device
selection bar, then change the powerline frequency to
either 50Hz or 60Hz depending on your needs. For
example, if your screen flicks at 50Hz, you can switch
to 60Hz to solve it.
Note: The camera defaults to indoor mode. Please do
not aim the camera directly at the light source.
EN 16