Bose QuietComfort Ultra Headphones Manuale del proprietario

QUIETCOMFORT ULTRA HEADPHONES

Cue the

music.

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IMPORTANT SAFETY INSTRUCTIONS

Please read and keep all safety and use instructions.

Bose Corporation hereby declares that this product is in compliance with the essential requirements

and other relevant provisions of Directive 2014/53/EU and all other applicable EU directive

requirements. The complete declaration of conformity can be found at: www.Bose.com/compliancewww.Bose.com/compliance

This product conforms to all applicable Electromagnetic Compatibility Regulations 2016 and all other

applicable UK regulations. The complete declaration of conformity can be found at:

www.Bose.com/compliancewww.Bose.com/compliance

Bose Corporation hereby declares that this product is in compliance with the essential requirements

per Radio Equipment Regulations 2017 and all other applicable UK regulations. The complete

declaration of conformity can be found at: www.Bose.com/compliancewww.Bose.com/compliance

Important Safety Instructions

Do not use this apparatus near water.

Clean only with a dry cloth or water dampened cloth. Do not use cleaning products.

Refer all servicing to qualified personnel. Servicing is required when the apparatus has been damaged in any

way, such as power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into the

apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has

been dropped.

WARNINGS/CAUTIONS

• Place your hands around the middle of each earcup when rotating, folding, and placing the headphones in

the case and removing from the case. Keep your fingers away from the hinges to avoid pinching.

• Product is not intended for use by children.

• To avoid hearing damage, do not use your headphones at a high volume. Turn the volume down on your

product before placing the headphones in/on your ears, then turn the volume up gradually until you reach a

comfortable, moderate listening level.

• Use of this product while operating a vehicle is not recommended and may be prohibited by law in some

locations. Use caution and follow applicable laws regarding headphone use while operating a vehicle. Stop

using your headphones immediately if they interfere with your ability to remain aentive or if they interfere

with your ability to hear surrounding sounds, including alarms and warning signals, while operating a vehicle.

• Use caution if using these headphones while performing any activity that requires your aention. Do not use

the headphones when the inability to clearly hear surrounding sounds may present a danger to yourself or

others, for example while riding a bicycle or walking in or near traic, a construction site, railroad, etc.

• Do NOT use the headphones if they emit any loud unusual noise. If this happens, turn the headphones o

and contact Bose customer service.

• Remove product immediately if you notice heat coming from the product.

Contains small parts which may be a choking hazard. Not suitable for children under age 3.

This product contains magnetic material. Consult your physician on whether this might aect your

implantable medical device.

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IMPORTANT SAFETY INSTRUCTIONS

• To reduce the risk of fire or electrical shock do NOT expose this product to rain, dripping, splashing, or

moisture and do not place liquid filled objects such as vases, on or near the product.

• Keep the product away from fire and heat sources. Do NOT place naked flame sources, such as lighted

candles, on or near the product.

• Use this product only with an agency approved LPS power supply which meets local regulatory requirements

(e.g., UL, CSA, VDE, CCC).

• Do NOT make unauthorized alterations to this product.

• If the baery leaks, do not allow the liquid to come in contact with the skin or eyes. If contact is made, seek

medical advice.

• Do not expose products containing baeries to excessive heat (e.g. from storage in direct sunlight, fire or

the like).

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REGULATORY AND LEGAL INFORMATION

NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device,

pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against

harmful interference in a residential installation. This equipment generates, uses, and can radiate radio

frequency energy and, if not installed and used in accordance with the instructions, may cause harmful

interference to radio communications. However, there is no guarantee that interference will not occur in a

particular installation. If this equipment does cause harmful interference to radio or television reception, which

can be determined by turning the equipment o and on, the user is encouraged to try to correct the

interference by one or more of the following measures:

• Reorient or relocate the receiving product or antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit dierent from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

Changes or modifications not expressly approved by Bose Corporation could void the user’s authority to

operate this equipment.

This device complies with part 15 of the FCC Rules and with ISED Canada license-exempt RSS standard(s).

Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and

(2) this device must accept any interference received, including interference that may cause

undesired operation.

This device complies with FCC and ISED Canada radiation exposure limits set forth for general population.

This transmier must not be co-located or operating in conjunction with any other antenna or transmier.

Meets IMDA Requirements.

FCC ID: A94440108 | IC: 3232A-440108

CAN ICES-3(B)/NMB-3(B)

For Europe: Frequency band of operation 2400 to 2483.5 MHz. | Maximum transmit power less than

20 dBm EIRP.

This symbol means the product must not be discarded as household waste, and should be delivered to

an appropriate collection facility for recycling. Proper disposal and recycling helps protect natural

resources, human health and the environment. For more information on disposal and recycling of this

product, contact your local municipality, disposal service, or the shop where you bought this product.

Low-power Radio-frequency Devices Technical Regulations: Without permission granted by the NCC, any

company, enterprise, or user is not allowed to change frequency, enhance transmiing power or alter original

characteristic as well as performance to a approved low power radio-frequency devices. The low power

radio-frequency devices shall not influence aircraft security and interfere legal communications; If found,

the user shall cease operating immediately until no interference is achieved. The said legal communications

means radio communications is operated in compliance with the Telecommunications Management Act. The

low power radio-frequency devices must be susceptible with the interference from legal communications or

ISM radio wave radiated devices.

DON’T aempt to remove the rechargeable lithium-ion baery from this product. Contact your local Bose

retailer or other qualified professional for removal.

Please dispose of used baeries properly, following local regulations. Do not incinerate.

R-R-Bos-440108

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REGULATORY AND LEGAL INFORMATION

China Restriction of Hazardous Substances Table

Names and Contents of Toxic or Hazardous Substances or Elements

Toxic or Hazardous Substances and Elements

Part Name Lead

(Pb)

Mercury

(Hg)

Cadmium

(Cd)

Hexavalent

(CR(VI))

Polybrominated

Biphenyl

(PBB)

Polybrominated

diphenylether

(PBDE)

PCBs X O O O O O

Metal Parts X O O O O O

Plastic Parts O O O O O O

Speakers X O O O O O

Cables X O O O O O

This table is prepared in accordance with the provisions of SJ/T 11364.

O: Indicates that this toxic or hazardous substance contained in all of the homogeneous materials for

this part is below the limit requirement of GB/T 26572.

X: Indicates that this toxic or hazardous substance contained in at least one of the homogeneous

materials used for this part is above the limit requirement of GB/T 26572.

Taiwan Restriction of Hazardous Substances Table

Equipment name: Headphones Type designation: 440108

Restricted substances and its chemical symbols

Unit Lead

(Pb)

Mercury

(Hg) Cadmium (Cd)

Hexavalent

chromium

(Cr+6)

Polybrominated

biphenyls (PBB)

Polybrominated

diphenyl ethers

(PBDE)

PCBs - b b b b b

Metal Parts - b b b b b

Plastic Parts b b b b b b

Speakers - b b b b b

Cables - b b b b b

Note 1: “b” indicates that the percentage content of the restricted substance does not exceed the percentage of reference

value of presence.

Note 2: The “−” indicates that the restricted substance corresponds to the exemption.

Date of Manufacture: The eighth digit in the serial number indicates the year of manufacture; “3” is 2013

or 2023.

China Importer: Bose Electronics (Shanghai) Company Limited, Level 6, Tower D, No. 2337 Gudai Rd. Minhang

District, Shanghai 201100 | EU Importer: Bose Products B.V., Gorslaan 60, 1441 RG Purmerend, The Netherlands

| Mexico Importer: Bose de México S. de R.L. de C.V., Avenida Prado Sur #150, Piso 2, Interior 222 y 223, Colonia

Lomas de Chapultepec V Sección, Miguel Hidalgo, Ciudad de México, C.P. 11000 Phone Number: +5255 (5202)

3545 | Taiwan Importer: Bose Limited Taiwan Branch (H.K.), 9F., No.10, Sec. 3, Minsheng E. Road, Zhongshan

Dist. Taipei City 10480, Taiwan Phone Number: +886-2-2514 7676 | UK Importer: Bose Limited, Bose House,

Quayside Chatham Maritime, Chatham, Kent, ME4 4QZ, United Kingdom

Input Rating: 5V p 0.5A | Charging Temperature Range: 32° F to 113° F (0° C to 45° C) |

Discharging Temperature Range: -4° F to 140° F (-20° C to 60° C)

The CMIIT ID is located inside the earcup under the scrim.

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REGULATORY AND LEGAL INFORMATION

The Bose Terms of Use apply to this product: worldwide.Bose.com/termsofuseworldwide.Bose.com/termsofuse

License Disclosures: To view the license disclosures that apply to the third-party software packages included

as components of the Bose QuietComfort Ultra Headphones, use the Bose Music app. You can access this

information from the Seings menu.

Apple, the Apple logo, iPad, iPhone, and macOS are trademarks of Apple Inc., registered in the U.S. and other

countries. App Store is a service mark of Apple Inc. The trademark “iPhone” is used in Japan with a license from

Aiphone K.K.

Use of the Made for Apple badge means that an accessory has been designed to connect specifically to the

Apple product(s) identified in the badge, and has been certified by the developer to meet Apple performance

standards. Apple is not responsible for the operation of this device or its compliance with safety and

regulatory standards.

The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of

such marks by Bose Corporation is under license.

Google, Android, and Google Play are trademarks of Google LLC.

Miscrosoft Teams is a trademark of the Microsoft group of companies.

Snapdragon Sound is a product of Qualcomm Technologies, Inc. and/or its subsidiaries. Qualcomm,

Snapdragon and Snapdragon Sound are trademarks or registered trademarks of Qualcomm Incorporated.

This product incorporates Spotify software which is subject to third-party licenses found here:

www.spotify.com/connect/third-party-licenseswww.spotify.com/connect/third-party-licenses

Spotify is a registered trademark of Spotify AB.

USB Type-C® and USB-C® are registered trademarks of USB Implementers Forum.

Bose, Bose Music, the Bose Music logo, QuietComfort, and SimpleSync are trademarks of Bose Corporation.

reproduced, modified, distributed, or otherwise used without prior wrien permission.

Please complete and retain for your records

The serial and model numbers are located inside the earcup under the scrim.

Serial number: ___________________________________________________________________________

Model number: 440108

Please keep your receipt. Now is a good time to register your Bose product. You can easily do this by going to

worldwide.Bose.com/ProductRegistrationworldwide.Bose.com/ProductRegistration

CONTENTS

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CONTENTS

WHAT’S IN THE BOX

Contents ............................................................................................................................................................................. 11

BOSE MUSIC APP

Download the Bose Music app.................................................................................................................................. 12

Add the headphones to an existing account ...................................................................................................... 12

HEADPHONE CONTROLS

Power on ............................................................................................................................................................................. 14

Power o ............................................................................................................................................................................. 15

Auto-o .................................................................................................................................................................... 15

Media playback and volume ....................................................................................................................................... 16

Phone calls ......................................................................................................................................................................... 17

Modes................................................................................................................................................................................... 18

Immersive audio seings ............................................................................................................................................. 18

Mobile device voice control ........................................................................................................................................ 18

SHORTCUTS

Enable your shortcut ..................................................................................................................................................... 19

Use your shortcut ............................................................................................................................................................ 19

Change or disable your shortcut .............................................................................................................................. 19

ON-HEAD DETECTION

Auto play/pause ............................................................................................................................................................... 20

Auto answer call .............................................................................................................................................................. 20

NOISE CANCELLATION

Change the noise cancellation seing .................................................................................................................. 21

Noise cancellation while on a call ............................................................................................................................ 21

Use noise cancellation only ........................................................................................................................................ 21

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CONTENTS

IMMERSIVE AUDIO

Immersive audio seings ............................................................................................................................................. 22

Change the immersive audio seing ...................................................................................................................... 23

Change the mode ................................................................................................................................................ 23

Use your shortcut ................................................................................................................................................. 23

Immersive audio while on a phone call .................................................................................................................. 24

LISTENING MODES

Modes................................................................................................................................................................................... 25

Aware mode with ActiveSense ....................................................................................................................... 25

Change the mode ........................................................................................................................................................... 26

Add or remove modes from the headphones .......................................................................................... 26

BLUETOOTH ®CONNECTIONS

Connect using the Bose Music app ........................................................................................................................ 27

Connect using the Bluetooth menu on your mobile device ......................................................................... 27

Disconnect a mobile device ....................................................................................................................................... 28

Reconnect a mobile device ........................................................................................................................................ 28

Connect another mobile device ............................................................................................................................... 29

Identify connected mobile devices ......................................................................................................................... 29

Switch between two connected mobile devices .............................................................................................. 29

Reconnect a previously-connected device ......................................................................................................... 30

Clear the headphone device list ............................................................................................................................... 30

Android™ devices only ................................................................................................................................................. 31

Connect using Fast Pair .................................................................................................................................... 31

Snapdragon Sound™ technology .................................................................................................................. 32

WIRED CONNECTIONS

Connect the audio cable ............................................................................................................................................. 33

Connect the USB cable ................................................................................................................................................ 34

CONTENTS

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CONTENTS

BATTERY

Charge the headphones ............................................................................................................................................... 35

Charging time ........................................................................................................................................................ 36

Hear the baery level.......................................................................................................................................... 36

HEADPHONE STATUS

Bluetooth status ............................................................................................................................................................. 37

Baery status ................................................................................................................................................................... 38

Power and charging status ........................................................................................................................................ 38

Update and error status .............................................................................................................................................. 38

CONNECT BOSE PRODUCTS

Connect to a Bose Smart Speaker or Soundbar ................................................................................................ 39

Benefits .................................................................................................................................................................... 39

Compatible products .......................................................................................................................................... 39

Connect using the Bose Music app ............................................................................................................. 40

Connect using the product controls ............................................................................................................ 41

Reconnect to a Bose Smart Speaker or Soundbar ........................................................................................... 41

CARE AND MAINTENANCE

Store the headphones .................................................................................................................................................. 42

Update the headphones .............................................................................................................................................. 44

Clean the headphones.................................................................................................................................................. 44

Replacement parts and accessories ...................................................................................................................... 44

Limited warranty .............................................................................................................................................................. 44

Serial number location .................................................................................................................................................. 45

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CONTENTS

TROUBLESHOOTING

Try these solutions first ................................................................................................................................................. 47

Other solutions................................................................................................................................................................. 47

Reset the headphones .................................................................................................................................................. 55

Restore the headphones to factory seings ....................................................................................................... 56

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WHAT’S IN THE BOX

CONTENTS

Confirm that the following parts are included:

Bose QuietComfort Ultra Headphones Carry case

USB Type-A to USB Type-C® cable 3.5 mm to 2.5 mm audio cable

NOTE: If any part of your product appears to be missing or damaged, don’t use it.

Visit support.Bose.com/QCUsupport.Bose.com/QCU for troubleshooting articles, videos, and product

repair or replacement.

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BOSE MUSIC APP

The Bose Music app lets you set up and control the headphones from any mobile

device, such as a smartphone or tablet.

Using the app, you can manage Bluetooth connections, manage headphone

seings, adjust the audio, choose your voice prompt language, and get any future

updates and new features made available by Bose.

NOTE: If you’ve already created a Bose Music account for another Bose product, add

the headphones to your existing account (see the boom of page 12).

DOWNLOAD THE BOSE MUSIC APP

1. On your mobile device, download the Bose Music app.

NOTE: If you’re located in Mainland China, download the Bose8 app.

BOSE MUSIC

2. Follow the app instructions.

ADD THE HEADPHONES TO AN EXISTING ACCOUNT

To add your Bose QuietComfort Ultra Headphones, open the Bose Music app and add

your headphones.

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HEADPHONE CONTROLS

The headphone controls are located on the back of the right earcup.

Bluetooth/Power buon

Volume strip

Multi-function

buon

Status light

USB-C®

port

2.5 mm audio port

Microphone

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HEADPHONE CONTROLS

POWER ON

Press the Bluetooth/Power buon.

You hear a tone, and a voice prompt announces the baery level. The status light

glows according to the current charge level (see page 38).

NOTES:

• When you power on the headphones and hear the tone, the audio is personalized to

your ears for the best audio performance.

• The headphones must be on your head for the tone and voice prompt to play.

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HEADPHONE CONTROLS

POWER OFF

Press and hold the Bluetooth/Power buon until you hear a tone and the status light

blinks white twice.

NOTE: When the headphones are powered o, noise cancellation is disabled.

Auto-off

The headphones conserve the baery and go to sleep when you remove them from

your head and they aren’t in use for 10 minutes. To wake the headphones, place

them on your head or press the Bluetooth/Power buon.

The headphones power o after 24 hours of inactivity. To power on the headphones,

press the Bluetooth/Power buon.

NOTE: To change the auto-o seing, use the Bose Music app. You can access this

option from the Seings menu.

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HEADPHONE CONTROLS

MEDIA PLAYBACK AND VOLUME

The Multi-function buon controls media playback.

The volume strip controls the volume.

Multi-function buon

Volume strip

FUNCTION WHAT TO DO

Play/Pause Press the Multi-function buon.

Skip forward Double-press the Multi-function buon.

Skip backward Triple-press the Multi-function buon.

Volume up Swipe up on the volume strip.

Volume down Swipe down on the volume strip.

NOTE: To quickly increase or decrease the volume, use a long swipe on the

volume strip.

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HEADPHONE CONTROLS

PHONE CALLS

The Multi-function buon controls phone calls.

There are four microphones for phone calls on the headphones — two on the left

earcup and two on the right earcup.

Microphone

Multi-function

buon

Microphone

FUNCTION WHAT TO DO

Answer a call Press the Multi-function buon.

End/Decline an incoming call Double-press the Multi-function buon.

Answer a second incoming call

and put the current call on hold While on a call and a second incoming call is ringing,

press the Multi-function buon.

Decline a second incoming call

and stay on current call While on a call and a second incoming call is ringing,

double-press the Multi-function buon.

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MODES

The Multi-function buon allows you to quickly and easily switch between noise

cancellation seings by changing the mode.

For information about changing the mode, see page 25.

IMMERSIVE AUDIO SETTINGS

For information about changing the immersive audio seing, see page 23.

MOBILE DEVICE VOICE CONTROL

You can set a shortcut to access your mobile device voice control using the

headphones. The microphones on the headphones act as an extension of the

microphone on your mobile device.

For information about shortcuts, see page 19.

NOTE: You can’t access voice control while on a call.

HEADPHONE CONTROLS

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SHORTCUTS

A shortcut enables you to quickly and easily access one of the following functions:

• Cycle through immersive audio seings (see page 22)

• Access Spotify

• Use your mobile device voice control (see page 18)

• Access baery level (see page 36)

ENABLE YOUR SHORTCUT

To enable your shortcut, use the Bose Music app. To access this option, tap Shortcut

on the main screen.

USE YOUR SHORTCUT

Touch and hold the volume strip.

CHANGE OR DISABLE YOUR SHORTCUT

To change or disable your shortcut, use the Bose Music app. To access this option, tap

Shortcut on the main screen.

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ON-HEAD DETECTION

On-head detection uses sensors to identify when you’re wearing the headphones.

You can automatically play/pause audio and answer phone calls.

NOTE: To manage on-head detection features, use the Bose Music app. You can

access this option from the Seings menu.

AUTO PLAY/PAUSE

When you lift the right earcup o your ear or remove the headphones, audio pauses.

To resume audio, replace the right earcup or put on the headphones.

AUTO ANSWER CALL

You can answer phone calls by puing on the headphones.

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