Motorola E365 Manuale utente

Marca: Motorola

Modello: E365

Categoria: Cellulari

Tipo: Manuale utente

Level 1 and 2 Service Manual

E365

Dual Band Wireless Telephone

E365

GSM 900/1800MHz

6809461A68 June 12, 2003 3

Level 1 and 2 Service Manual Table of Contents

Contents

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Product Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Product Names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Regulatory Agency Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Computer Program Copyrights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

About this Service Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Warranty Service Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Parts Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Product Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

General Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Controls, Indicators, and Input / Output (I/O) Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

User Interface Menu Structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Alert Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Battery Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Tools and Test Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Disassembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Removing and Replacing the Battery Cover and Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Removing and Replacing the Subscriber Identity Module (SIM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Removing and Replacing the Front Housing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Removing and Replacing the Vibrator Motor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Removing and Replacing the Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Removing the Antenna/Speaker/Camera Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Removing and Replacing the LCD Display Bracket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Removing the Earpiece Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Removing the Color LCD Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Removing and Replacing the plastic LCD module holder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Subscriber Identity Module (SIM) and Identification Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

SIM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Manual Test Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Manual Test Mode Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Troubleshooting Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Programming: Software Upgrade and Flexing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Part Number Charts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Related Publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Exploded View Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Exploded View Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Model-Specific Part Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Index-1

E365

6809461A68

Table of Contents

4 June 12, 2003

Table of Contents E365

6809461A68 June 12, 2003 5

Level 1 and 2 Service Manual Introduction

Introduction

Motorola

Inc. maintains a worldwide organization that is dedicated to provide

responsive, full-service customer support. Motorola products are serviced by an

international network of company-operated product care centers as well as

authorized independent service firms.

Available on a contract basis, Motorola Inc. offers comprehensive maintenance and

installation programs which enable customers to meet requirements for reliable,

continuous communications.

To learn more about the wide range of Motorola service programs, contact your local

Motorola products representative or the nearest Customer Service Manager.

Product Identification

Motorola products are identified by the model number on the housing. Use the entire

model number when inquiring about the product. Numbers are also assigned to

chassis and kits. Use these numbers when requesting information or ordering

replacement parts.

Product Names

Product names included in Product Family 0C85 (E365) telephones are listed on

the front cover. Product names are subject to change without notice. Some product

names, as well as some frequency bands, are available only in certain markets.

Regulatory Agency Compliance

This device complies with Part 15 of the FCC Rules. Operation is subject to the

following conditions:

1. This device may not cause any harmful interference, and

2. must accept interference received, including interference that may cause

undesired operation.

This class B device also complies with all requirements of the Canadian

Interference-Causing Equipment Regulations (ICES-003).

Cet appareil numérique de la classe B respecte toutes les exigences du Règlement

sur le matériel brouilleur du Canada.

E365

6809461A68

6 June 12, 2003 6809461A68

Introduction E365

Computer Program Copyrights

The Motorola products described in this manual may include Motorola computer

programs stored in semiconductor memories or other media that are copyrighted

countries preserve for Motorola, Inc. certain exclusive rights to the copyrighted

computer programs, including the exclusive right to copy, reproduce, modify,

decompile, disassemble, and reverse-engineer the Motorola computer programs in

any manner or form without Motorola's prior written consent. Furthermore, the

purchase of Motorola products shall not be deemed to grant either directly or by

implication, estoppel, or otherwise, any license or rights under the copyrights,

patents, or patent applications of Motorola, except for a nonexclusive license to use

the Motorola product and the Motorola computer programs with the Motorola

product.

About this Service Manual

Using this service manual and the suggestions contained in it assures proper

installation, operation, and maintenance of E365 telephones. Refer questions about

this manual to the nearest Customer Service Manager.

A product family is the group of products having the same Account Product Code

(APC). To locate the APC on a device, refer to “Mechanical Serial Number (MSN)”

later in this manual.

Audience

This manual aids service personnel in testing and repairing E365 telephones.

Service personnel should be familiar with electronic assembly, testing, and

troubleshooting methods, and with the operation and use of associated test

equipment.

Use of this manual assures proper installation, operation, and maintenance of

Motorola products and equipment. It contains all service information required for

the equipment described and is current as of the printing date.

Scope

The scope of this document is to provide the basic information relating to E365

telephones, and also to provide procedures and processes for repairing the units at

Level 1 and 2 service centers including:

•Unit swap out

• Repairing of mechanical faults

• Basic modular troubleshooting

• Testing and verification of unit functionality

• Initiate warranty claims and send faulty modules to Level 3 or 4 repair

centers

E365

6809461A68

1 and 2

6809461A68 June 12, 2003 7

Level 1 and 2 Service Manual Introduction

Conventions

Special characters and typefaces, are used in this manual to emphasize certain

types of information.

Warranty Service Policy

The product comes with the standard 12 months warranty terms and conditions.

Accidental damage, misuse, and extended warranties offered by retailers are not

supported under warranty. Non warranty repairs are available at agreed fixed

repair prices.

Out of Box Failure Policy

The standard out of box failure criteria applies. Customer units that fail very early

on after the date of sale, are to be returned to Manufacturing for root cause analysis,

to guard against epidemic criteria. Manufacturing will bear the costs of early life

failure.

Product Support

Customer’s original units will be repaired but not refurbished as standard.

Appointed Motorola Service Hubs will perform warranty and non-warranty field

service for level 2 (assemblies) and level 3 (limited PCB component). The Motorola

High Tech Centers will perform level 4 (full component) repairs.

Customer Support

Customer support is available through dedicated Call Centers and in-country help

desks. Product Service training should be arranged through the local Motorola

Support Center.

➧

Note: Emphasizes additional information pertinent to the subject

matter.

Caution: Emphasizes information about actions that may result in

equipment damage.

Warning: Emphasizes information about actions that may result in

personal injury.

Keys to be pressed are represented graphically. For example, instead of “Press

the Menu Key”, you will see “Press M”.

Information from a screen is shown in text as similar as possible to what

appears in the display. For example, ALERTS or ALERTS.

Information that you need to type is printed in boldface type

8 June 12, 2003 6809461A68

Introduction E365

Parts Replacement

When ordering replacement parts or equipment, include the Motorola part number

and description used in the service manual or supplement.

When ordering crystals or channel elements, specify the Motorola part number,

description, crystal frequency, and operating frequency desired.

When the Motorola part number of a component is not known, use the product model

number or other related major assembly along with a description of the related

major assembly and of the component in question.

In the U.S.A., to contact Motorola, Inc. on your TTY, call: 800-793-7834

Accessories and Aftermarket Division (AAD)

Replacement parts, test equipment, and manuals can be ordered from AAD.

For EMEA spare parts call +44 131 479 1274.

For Asia spare parts call +65 648 62995.

U.S.A. Outside U.S.A.

Phone: 800-422-4210 Phone: 847-538-8023

FAX: 800-622-6210 FAX: 847-576-3023

6809461A68 June 12, 2003 9

Level 1 and 2 Service Manual Specifications

Specifications

General Function Specification

Frequency Range GSM

880-915 MHz Tx (with EGSM)

925-960 MHZ Rx

Frequency Range DCS

1710-1785 MHz Tx

1805-1880 MHz Rx

Channel Spacing 200 kHz

Channels

174 EGSM, 374 DCS carriers with 8 ch.

per carrier

Modulation GMSK at BT = 0.3

Transmitter Phase Accuracy 5 Degrees RMS, 20 Degrees peak

Duplex Spacing 45 MHz GSM, 95 MHz DCS

Frequency Stability

± 0.10 ppm of the downlink frequency

(Rx)

Operating Voltage

+3.0V dc to +5.1V dc (battery)

+4.4V dc to +6.5V dc (external

connector)

Average Transmit Current 300 mA max

Average Stand-by Current 7 mA max

Dimensions

107 mm x 45 mm x 19.5 mm

(4.2 inches x 1.7 inches x 0.76 inches)

Size (Volume) 80 cc (4.8 in

)

Weight 93 gm (2.9 oz)

Temperature Range -10° C to +55° C (+15° F to +130° F)

Battery Life, 740 mAh Li Ion Battery Talk time up to 640 minutes

Standby time up to 150 hours

All talk and standby times are

approximate and depend on network

configuration, signal strength, and

features selected. Standby times are

quoted as a range from DRX=2 to

DRX=9. Talk times are quoted as a range

from DTX off to DTX on.

Transmitter Function Specification

RF Power Output

32 dBm nominal GSM 900

29 dBm nominal GSM 1800

30 dBm nominal DCS

Output Impedance 50 ohms nominal

Spurious Emissions

-36 dBm from 0.1 to 1 GHz,

-30 dBm from 1 to 4 GHz

Receiver Function Specification

Receive Sensitivity

-107 dBm GSM 900,

-106 dBm GSM 1800,

-105 dBm DCS

RX bit error rate (100k bits) Type II < 2%

Channel Hop Time 500 microseconds

Time to Camp Approximately 5-10 seconds

10 June 12, 2003 6809461A68

Specifications E365

Speech Coding Function Specification

Speech Coding Type

Regular pulse excitation / linear

predictive coding with long term

prediction (RPE LPC with LTP)

Bit Rate 13.0 kbps

Frame Duration 20 ms

Block Length 260 bits

Classes

Class 1 bits = 182 bits; Class 2 bits = 78

bits

Bit Rate with FEC Encoding 22.8 kbps

6809461A68 June 12, 2003 11

Level 1 and 2 Service Manual Product Overview

Product Overview

Motorola E365 mobile telephones feature global system for mobile communications

(GSM) air interface, general packet radio service (GPRS) transport technology, and

wireless application protocol (WAP) Internet browser. The mobile telephone uses a

simplified icon and graphical-based user interface (UI) for easier operation, allows

short message service (SMS) text messaging, and include clock, alarm, datebook,

calculator, and caller profiling personal management tools. The E365 is a dual band

phone that allows roaming within the GSM 900 MHz and digital cellular system

(DCS) 1800 MHz bands.

E365 telephones support GPRS and SMS in addition to traditional circuit switched

transport technologies. GPRS, where available, provides substantial increases in

mobile data communications performance and the efficient use of radio spectrum.

Data transmission rates for GSM networks can potentially increase from the

current rate of 9.6 kbps up to a theoretical maximum of 171.2 kbps. An increased

data rate is by no means the only benefit provided by GPRS. A key advantage is

the provision of a permanent virtual connection to the network. This “always on”

connection is possible because GPRS uses packet data transfer so that, for example,

email can be downloaded in “background mode.” There is no need for the user to re-

connect before requesting a service, eliminating connection set-up delays and

adding convenience and immediacy to data services access. The “virtual” nature of

this connection means that network resources are not consumed during periods

when a user is not actually sending or receiving data.

The telephones are made of polycarbonate plastic with a metal enclosure. The

display and speaker, as well as the 16-key keypad, transceiver printed circuit board

(PCB), microphone, charger and headphone connectors, and power button are

contained within the candy bar form-factor housing. The user-replaceable 740 mAh

Lithium Ion (LiIon) battery provides up to 640 minutes of talk time with up to 150

hours of standby time

. The phone accepts 3V mini subscriber identity module (SIM)

cards which fit into the SIM holder next to the battery. These telephones feature a

128 x 160 pixel high-resolution color graphics display and an internal antenna.

Features

E365 telephones use advanced, self-contained, sealed, custom integrated circuits to

perform the complex functions required for GSM GPRS communication. Aside from

the space and weight advantage, microcircuits enhance basic reliability, simplify

maintenance, and provide a wide variety of operational functions.

Features available in this family of telephones include:

• Lower voltage technology that provides increased standby and talk times

• Extended GSM (EGSM) channels

• Tri-coder/decoder (CODEC) that allows full rate, half rate, and enhanced full

rate modes of transmission

• Supports SMS, concatenated SMS, MMS, QICQ and cell broadcast messages

• Supports GPRS, circuit switched, and SMS networks

• WAP 2.0 compliant

1. All talk and standby times are approximate and depend on network configuration, signal strength, and features selected. Standby

times are quoted as a range from DRX=2 to DRX=9. Talk times are quoted as a range from DTX off to DTX on.

2. Network, subscription and SIM card or service provider dependent feature. Not available in all areas.

12 June 12, 2003 6809461A68

Product Overview E365

• 128 X 160 pixel 65K color graphical display with 4 lines of text, 1 line of icons,

and 1 line of prompts

• Embedded VGA Camera

• Display animation

• VibraCall® vibrating alert

• 4-Way navigation key

• Downloadable wallpaper, icons, animations and MIDI ring tones

• Polyphonic speaker supporting 128 different instruments

• Menu Shortcuts, Voice activation for phone book entries

• Simplified text entry using iTAP™ predictive text entry

• Caller line identification (CLI)

• Supports call diverting for incoming voice calls

• Supports 3V SIM cards

•SIM Toolkit™ Class 2 (STK)

• Personal management tools calculator with currency converter, real time clock

with date, reminders, and caller profiling

• Phase II Unstructured Supplementary Service Data (USSD)

• Hearing Aid Telephone Interconnection System (HATIS) support

• Chat messaging via WAP over GPRS

• Multiple destination SMS

• TrueSync™ Multi-Point Synchronization Capability

Speaker Dependant Voice Activation

The voice dialing feature allows the user to recall pre-programmed voice numbers

simply by pressing the Voice/Ok key and speaking the desired voice tag. Up to 10

voice tags can be stored.

Wireless Access Protocol (WAP) 1.1 Compliancy

In the WAP environment, access to the Internet is initiated in wireless markup

language (WML), which is derived from hypertext markup language (HTML). The

request is passed to a WAP gateway which retrieves the information from the server

in standard HTML (subsequently filtered to WML) or directly in WML if available.

The information is then passed to the mobile subscriber via the mobile network.

The E365’s microbrowser can be configured for baud, idle timeout, line type, phone

number, and connection type.

3. Network, subscription and SIM card or service provider dependent feature. Not available in all areas.

➧

The user cannot place or receive calls while adding voice tags to the phone’s memory.

➧

Because the GSM standard does not provide the option to store voice tags onto the

SIM card, voice tags are added to the phone’s memory.

➧

Bitmap image data will download as text. If the image is larger than the screen,

only part of the image will display.

6809461A68 June 12, 2003 13

Level 1 and 2 Service Manual Product Overview

Simplified Text Entry

iTAP™ predictive text entry. Press a key to generate a character and a dynamic

dictionary uses this to build and display a set of word or name options. The iTAP™

feature may not be available on the phone in all languages.

Caller Line Identification

Upon receipt of a call, the calling party’s phone number is compared to the phone

book. If the number matches a phone book entry, that name will be displayed. If

there is no phone book entry, the incoming phone number will be displayed. In the

event that no caller identification information is available, an incoming call message

is displayed.

SIM Toolkit™ - Class 2

SIM Application Toolkit is a value-added service delivery mechanism that allows

GSM operators to customize the services they offer their customers, from the

occasional user who requests sports news and traffic alerts, to a high call time

business user who receives stock alerts and checks flight times. Operators can now

create their own value-added services menu quickly and easily in the phone. The

customized menu will appear as the first menu and may be updated over-the-air

with new services when customers request them.

Network Based Chat Messaging

The chat messaging feature provides a constant WAP connection through GPRS to

carrier, service center, or factory flexed WAP site. The specific site can also be

entered by the user. Chat messaging is a carrier option.

Personal Information Management

The E365 telephone contains a built in calendar with date book reminders and

phonebook that can be synchronized easily to a computer or PDA.

Camera

The E365 Telephone contains a built-in camera. You can take photos to view and

send as Multimedia Messaging Service (MMS) messages.

Other Features

Detailed descriptions of the other features can be found in the appropriate E365

telephone user guides listed in the Related Publications section toward the end of

this manual.

➧

If the user receives a call while in browser mode, the browser will pause and allow

the user to resume after completing the call.

➧

User must subscribe to a caller line identification service through their service

provider.

14 June 12, 2003 6809461A68

General Operation E365

General Operation

Controls, Indicators, and Input / Output (I/O) Connectors

The E365 telephones’ controls are located on the front and side of the device, and

on the keyboard as shown in Figure 1. Indicators, in the form of icons, are displayed

on the LCD (see Figure 2).

Menu Navigation

E365 telephones are equipped with a simplified icon and graphical-based user

interface. The phone also features a user-definable Quick Access menu that is

accessed by holding down the MENU key. See Figure 3 for details of the E365 menu

structure. A 4-way navigation key allows you to move easily through menus. The

4-way navigation key functions as a speaker volume up/down key only during a call.

The 4-way navigation key when pressed UP provides a shortcut to the Quick Access

list. When the 4-way navigation key is pressed DOWN, provides a shortcut to voice

commands.

020111o

Figure 1. E365 Telephone Controls and Indicators Locations

Earpiece Speaker

Camera Key

Left Soft Key

Power/End Key

Keypad

Menu Key

Send Key

Right Soft Key

Accessory Connector

4 way

Navigation Key

Microphone

6809461A68 June 12, 2003 15

Level 1 and 2 Service Manual General Operation

Liquid Crystal Display (LCD)

The LCD provides an 832 square millimeter multicolor backlit color display with

user-adjustable contrast settings for optimum readability in all light conditions.

The large bit-mapped 128 x 96 pixel display includes up to 4 lines of text, 1 line of

icons, and 1 line of prompts.

Display animation makes the phone’s icon menu move smoothly as the user scrolls

up and down.

Figure 2 shows some common icons displayed on the LCD.

• Signal Strength shows the strength of the phone’s connection with the

network. Calls cannot be sent or received when the “no signal” indicator

is displayed.

• In Use Indicator icon indicates a call in progress.

• Roam Indicator icon appears when the phone uses another network

system outside the user’s home network. When leaving the home net-

work area, the phone roams, or seeks, another network.

• Message Waiting Indicator

appears when the phone receives a text

message.

• Voice Message Waiting Indicator

icon indicates when the phone

receives a voicemail message.

• Battery Level Indicator shows the amount of charge left in the bat-

tery.

• Real Time Clock shows the current time.

• Menu Indicator provides access to the phone’s main menu.

• GPRS Indicator

indicates when the phone is currently functioning in

➧

Whether a phone displays all indicators depends on the programming and services

to which the user subscribes.

031453o

Figure 2. E365 Display Icon Indicators

4. Network, subscription and SIM card or service provider dependent feature. Not available in all areas.

Service Provider

Normal Mode

12:00 pm 01/01

PH.BO0 MESSAG

Y59

ck and Date

Menu Indicator

Messages

Media Center

Datebook

Phonebook

Alert Profile

Note:

Your

phone might list

different

features in the

idle dis

Soft Key Labels

The following status indicators can appear:

Service Provider

Normal Mode

12:00 pm 01/01

PH.BO0 MESSAG

In Use

Signal

Strength

Alert Type

Battery

Level

Roam Message

GPRS

;

Active

Line

16 June 12, 2003 6809461A68

General Operation E365

GPRS mode.

• Alert Setting Indicator indicates the phones current ringer alert set-

ting.

User Interface Menu Structure

Figure 3 shows a portion of the E365 telephone menu structure.

Alert Settings

In addition to 11 preset ring tones, E365 telephones allow the user to download 2

additional ring tones via SMS to your PC. (Availability is carrier and Network

dependant).

Motorola E365 phones incorporate the VibraCall® discreet vibrating alert that

helps to avoid disturbing others when a ringing phone is unacceptable.

Alerts can be set to ring only, vibrate only, vibrate then ring, or no ring or vibrate

Additionally, the profiling feature allows users to identify incoming calls by a

specific ringer tone.

020250o

Figure 3. E365 Menu Structure

Menu Map

Main Menu

Messages *

Create

Inbox

Templates

Outbox

Draft

Voicemail

Message Settings

Voicemail Number

Inbox Setup

Info Alert Setup

Auto Cleanup

Games

Magic II

Bowling King

Bubble Tea

Big 2 Garden

Pacific Storm

Sound Setting

Alarm

Chat *

Start Chat

History

Clear History

Quick Access

Profile Setting

Normal Mode

Meeting Mode

Outdoor Mode

Handset Mode

Pager Mode

Tools

Datebook

Calculator

Fixed Dial

Settings

(see next page)

Phone Book

Recent Calls

Received Calls

Dialed Calls

Missed Calls

NotePad

Call Times

Call Cost

Media Center

New Picture

Photo Album

Picture

Animation

Melody

VoiceMemo

View Free Space

Ring Style

Camera

Browser *

Voice Memo

Settings Menu

Personalize

Caller Groups

Banner

Wallpaper

Animation

WAP Profile

Set Profile

Set GPRS

Quick Access Setup

Call Forward

Voice Calls

Fax Calls

Data Calls

Cancel All

Phone Status

My Tel. Numbers

Credit Available

Active Line

In Call Setup

In Call Timer

Call Cost Setup

My Caller ID

Call Waiting

Security

Phone Lock

Lock Now

Auto Lock

Unlock Code

Lock Keypad

Fixed Dial

Call Barring

Outgoing Calls

Incoming Calls

Cancel All

SIM PIN

Passwords

Unlock Code

Security Code

SIM PIN

SIM PIN2

Bar Password

Auto Key Lock

Initial Setup

Time and Date

Power on/off

Manual Redial

Backlight

Language

Battery Save

Master Reset

Master Clear

Network

Avail. Networks

Network Setup

* optional network, SIM card, or

subscription-dependent featur

6809461A68 June 12, 2003 17

Level 1 and 2 Service Manual General Operation

Battery Function

Battery Charge Indicator

The telephone displays a battery charge indicator icon in the idle screen to indicate

the battery charge level. The gauge shows four levels: 100%, 66%, 33%, and Low

Battery.

Battery Removal

Removing the battery causes the phone to shut down immediately and loose any

pending work (partially entered phone book entries or outgoing messages, for

example).

Operation

For detailed operating instructions, refer to the appropriate User Guide listed in

the Related Publications section toward the end of this manual.

All batteries can cause property damage and/or bodily injury such as burns if a

conductive material such as jewelry, keys, or beaded chains touch exposed terminals.

The conductive material may complete an electrical circuit (short circuit) and

become quite hot. Exercise care in handling any charged battery, particularly when

placing it inside a pocket, purse, or other container with metal objects.

If the battery is removed while receiving a message, the message is lost.

➧

To ensure proper memory retention, turn the phone OFF before removing the

battery. Immediately replace the old battery with a fresh battery.

18 June 12, 2003 6809461A68

General Operation E365

6809461A68 June 12, 2003 19

Level 1 and 2 Service Manual Tools and Test Equipment

Tools and Test Equipment

Table 1 list the tools and test equipment used on E365 telephones. Use either the

listed items or equivalents.

Table 1. General Test Equipment and Tools

Motorola

Part Number

Description Application

See Table 6 Charger Used to charge battery and power phone

0180386A82

Antistatic Mat Kit (includes 66-80387A95 antistatic

mat, 66-80334B36 ground cord, and 42-80385A59

wrist band)

Provides protection from damage to phone caused

by electrostatic discharge (ESD)

8102430Z04 GSM / DCS / PCS Test SIM Used to enable manual test mode

6680388B67 Disassembly tool, plastic with flat and pointed

ends (manual opening tool)

Used during assembly/disassembly

6680388B01 Tweezers, plastic Used during assembly/disassembly

RSX4043-A Torque Driver Used to remove and replace screws

—

Torque Driver Bit T-5 Plus, Apex 440-6IP Torx Plus

or equivalent

Used with torque driver

HP34401A

Digital Multimeter Used to measure battery voltage

1. To order in North America, contact Motorola Aftermarket and Accessories Division (AAD) by phone at (800) 422-4210 or

FAX (800) 622-6210; Internationally, AAD can be reached by calling (847) 538-8023 or by fax (847) 576-3023.

2. Not available from Motorola. To order, contact Hewlett Packard at (800) 452-4844.

E365

6809461A68

1 and 2

20 June 12, 2003 6809461A68

Disassembly E365

Disassembly

This section describes how to disassemble an E365 telephone. Tools and equipment

used are listed in Table 1, preceding.

Removing and Replacing the Battery Cover and Battery

1. Ensure the phone is turned off.

2. Press the sides of the battery cover near the top of the battery cover to release

the battery cover latches.

3. Slide the battery cover in the direction of the arrow, and lift the cover away

from the phone (see Figure 4).

Many of the integrated devices used in this phone are vulnerable to damage from

electrostatic discharge (ESD). Ensure adequate static protection is in place when

handling, shipping, and servicing any internal components.

Avoid stressing the plastic in any way to avoid damage to either the plastic or

internal components.

All batteries can cause property damage and/or bodily injury such as burns if a

conductive material such as jewelry, keys, or beaded chains touch exposed terminals.

The conductive material may complete an electrical circuit (short circuit) and

become quite hot. Exercise care in handling any charged battery, particularly when

placing it inside a pocket, purse, or other container with metal objects.

031236o

Figure 1. Removing the Battery Cover

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