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Products (“Accessories”) and Motorola software contained on
CD-ROMs or other tangible media and sold for use with these Products
(“Software”) to be free from defects in materials and workmanship
under normal consumer usage for the period(s) outlined below. This
limited warranty is a consumer’s exclusive remedy, and applies as
follows to new Motorola Products, Accessories and Software
purchased by consumers in the United States or Canada, which are
accompanied by this written warranty:
Products and Accessories
Products Covered Length of Coverage
Products and Accessories
as defined above, unless
otherwise provided for
below.
One (1) year
from the date of
purchase by the first consumer
purchaser of the product unless
otherwise provided for below.
Decorative Accessories
and Cases.
Decorative
covers, bezels, PhoneWrap™
covers and cases.
Limited lifetime warranty
for the
lifetime of ownership by the first
consumer purchaser of the product.
Monaural Headsets.
Ear
buds and boom headsets that
transmit mono sound through
a wired connection.
Limited lifetime warranty
for the
lifetime of ownership by the first
consumer purchaser of the product.
Consumer and
Professional Two-Way
Radio Accessories.
Ninety (90) days
from the date of
purchase by the first consumer
purchaser of the product.
Products and Accessories
that are Repaired or
Replaced.
The balance of the original
warranty or for ninety (90) days
from the date returned to the
consumer, whichever is longer.
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Exclusions
Normal Wear and Tear.
Periodic maintenance, repair and replacement of
parts due to normal wear and tear are excluded from coverage.
Batteries.
Only batteries whose fully charged capacity falls below
80% of their rated capacity and batteries that leak are covered by this
limited warranty.
Abuse & Misuse.
Defects or damage that result from: (a) improper
operation, storage, misuse or abuse, accident or neglect, such as physical
damage (cracks, scratches, etc.) to the surface of the product resulting from
misuse; (b) contact with liquid, water, rain, extreme humidity or heavy
perspiration, sand, dirt or the like, extreme heat, or food; (c) use of the
Products or Accessories for commercial purposes or subjecting the Product
or Accessory to abnormal usage or conditions; or (d) other acts which are not
the fault of Motorola, are excluded from coverage.
Use of Non-Motorola Products and Accessories.
Defects or
damage that result from the use of non-Motorola branded or certified
Products, Accessories, Software or other peripheral equipment are
excluded from coverage.
Unauthorized Service or Modification.
Defects or damages
resulting from service, testing, adjustment, installation, maintenance,
alteration, or modification in any way by someone other than Motorola,
or its authorized service centers, are excluded from coverage.
Altered Products.
Products or Accessories with (a) serial numbers or
date tags that have been removed, altered or obliterated; (b) broken
seals or that show evidence of tampering; (c) mismatched board serial
numbers; or (d) nonconforming or non-Motorola housings, or parts, are
excluded from coverage.
Communication Services.
Defects, damages, or the failure of
Products, Accessories or Software due to any communication service or
signal you may subscribe to or use with the Products Accessories or
Software is excluded from coverage.
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Software
Exclusions
Software Embodied in Physical Media.
No warranty is made that
the software will meet your requirements or will work in combination
with any hardware or software applications provided by third parties,
that the operation of the software products will be uninterrupted or
error free, or that all defects in the software products will be corrected.
Software NOT Embodied in Physical Media.
Software that is not
embodied in physical media (e.g. software that is downloaded from the
internet), is provided “as is” and without warranty.
Who Is Covered?
This warranty extends only to the first consumer purchaser, and is not
transferable.
What Will Motorola Do?
Motorola, at its option, will at no charge repair, replace or refund the
purchase price of any Products, Accessories or Software that does not
conform to this warranty. We may use functionally equivalent reconditioned/
refurbished/pre-owned or new Products, Accessories or parts. No data,
software or applications added to your Product, Accessory or Software,
including but not limited to personal contacts, games and ringer tones, will be
reinstalled. To avoid losing such data, software and applications please
create a back up prior to requesting service.
Products Covered Length of Coverage
Software.
Applies only to physical
defects in the media that embodies the
copy of the software (e.g. CD-ROM, or
floppy disk).
Ninety (90) days
from
the date of purchase.
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How to Obtain Warranty Service or Other
Information
You will receive instructions on how to ship the Products, Accessories
or Software, at your expense, to a Motorola Authorized Repair Center.
To obtain service, you must include: (a) a copy of your receipt, bill of
sale or other comparable proof of purchase; (b) a written description of
the problem; (c) the name of your service provider, if applicable; (d) the
name and location of the installation facility (if applicable) and, most
importantly; (e) your address and telephone number.
What Other Limitations Are There?
ANY IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE, SHALL BE LIMITED TO THE DURATION OF THIS
LIMITED WARRANTY, OTHERWISE THE REPAIR, REPLACEMENT, OR
REFUND AS PROVIDED UNDER THIS EXPRESS LIMITED WARRANTY IS
THE EXCLUSIVE REMEDY OF THE CONSUMER, AND IS PROVIDED IN
LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED. IN NO
EVENT SHALL MOTOROLA BE LIABLE, WHETHER IN CONTRACT OR
TORT (INCLUDING NEGLIGENCE) FOR DAMAGES IN EXCESS OF THE
PURCHASE PRICE OF THE PRODUCT, ACCESSORY OR SOFTWARE, OR
USA Phones:
1-800-331-6456
Pagers:
1-800-548-9954
Two-Way Radios and Messaging Devices:
1-800-353-2729
Canada All Products:
1-800-461-4575
TTY
1-888-390-6456
For
Accessories
and
Software
, please call the telephone number
designated above for the product with which they are used.