Comtech EF Data Memotec NetPerformer SDM-8400 Hardware Installation Manual

NetPerformer

®

SDM-8400

Hardware Installation Guide

COPYRIGHTS AND DISCLAIMERS

Published Date: February 16, 2017

Document # 1589

This publication contains information proprietary and confidential to Memotec Inc. Any reproduction,

disclosure or unauthorized use of this publication is expressly prohibited except as Memotec Inc. may

otherwise authorize in writing.

Memotec Inc. reserves the right to make changes without notice in product or component design as warranted

by evolution in user needs or progress in engineering or manufacturing technology. Changes which affect the

operation of the unit will be documented in the next revision of the manual.

We have made every effort to ensure the accuracy of the information presented in our documentation.

However, Memotec assumes no responsibility for the accuracy of the information published. Product

documentation is subject to change without notice. Changes, if any, will be incorporated in new editions of

these documents. Memotec may make improvements or changes in the products or programs described within

the documents at any time without notice. Mention of products or services not manufactured or sold by

Memotec is for informational purposes only and constitutes neither an endorsement nor a recommendation for

such products or services.

Memotec Inc. is a wholly owned subsidiary of Comtech EF Data Corp., and its parent company Comtech

Telecommunications Corp (NASDAQ: CMTL).

AccessEMS, CXTool, CX-U Series, CX-UA Series, AbisXpress, NetPerformer, AccessGate, ACTView,

SDM-8400, and the SDM-9000 series of products are either registered trademarks or trademarks of Memotec

Inc.in Canada, the United States of America, and in other countries.

Windows is a registered trademark of Microsoft Corporation in the United States and other countries.

Any other trademarks are the property of their respective companies.

Memotec Inc.

7755 Henri Bourassa Blvd. West

Montreal, Quebec

Canada H4S 1P7

Tel.: (514) 738-4781

FAX: (514) 738-4436

www.memotec.com

Memotec Inc.

Contents

Chapter 1: Preface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

1. 1 Product Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

1.1.1 Sales Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

1. 2 About this Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

1.2.1 Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

1.2.2 Instructions to the Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4

1.2.3 Related Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4

1.2.4 NetPerformer Document Set . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4

1.2.5 Training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5

1.2.6 Request for Comments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5

1. 3 Changes to Console Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6

1.3.1 Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6

1.3.2 Providing Product Number to Technical Support . . . . . . . . . . . . 1-7

1.3.3 Checking the Contents of Your Product Package . . . . . . . . . . . 1-7

1.3.4 Returning an SDM-8400 Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7

Chapter 2: Unpacking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

2. 1 About Unpacking the Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

2.1.1 Selecting a Location. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

2.1.2 Size Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

2.1.3 Distance Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3

2.1.4 Environmental Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3

2. 2 Preparing the Site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4

2.2.1 What You Will Need . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4

Chapter 3: Hardware Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

3. 1 About the Hardware Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

3. 2 Installing the Unit in a Rack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3

3. 3 Powering Up the Unit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5

3.3.1 Connecting the SDM-8400 UAC to an AC Power Source . . . . . 3-5

3.3.2 Connecting the SDM-8400 DC to a DC Power Source . . . . . . . 3-6

3.3.3 System Status on Power-up. . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8

3. 4 Connecting the Console Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9

3.4.1 Important Console and Modem Settings for Startup . . . . . . . . . 3-9

3.4.2 Activating the Console Connection . . . . . . . . . . . . . . . . . . . . . . 3-9

Memotec Inc.

3. 5 Installing the Licensed Software Options . . . . . . . . . . . . . . . . . . . . . . . . 3-11

3.5.1 Software License Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11

3. 6 Connecting the LAN Hub. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11

Chapter 4: Product Description. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

4. 1 About SDM-8400 Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

4. 2 Unit Chassis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3

4.2.1 Physical Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3

4.2.2 System Status LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3

4. 3 Ethernet Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5

4.3.1 Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5

4.3.2 LAN Port Status LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5

4.3.3 LAN Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5

4. 4 Console Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7

4.4.1 Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7

4.4.2 Console Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7

4. 5 Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9

4. 6 Rackmount Kit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11

Chapter 5: Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1

5. 1 Troubleshooting Tips. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2

Chapter 6: Serial Port and User Equipment Connection. . . . . . . . . . . . . . . . . . . . . . . . . . 6-1

6. 1 Serial Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2

6. 2 Custom HD-26 Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2

6. 3 Connecting the User Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3

6.3.1 Activating the User Equipment Connection . . . . . . . . . . . . . . . . 6-3

6. 4 WAN/User Port Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4

6. 5 Custom Serial Cable Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-5

6.5.1 V.35/V.11 Cables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-5

6.5.2 TIA-232 (V.24) Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-5

6.5.3 X.21 Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-5

6.5.4 X.21 EU Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-6

6.5.5 TIA-449 (V.36) Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-6

6.5.6 TIA-530 Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-6

6. 6 Serial Port Connector and Custom HD-26 Cable Set Connectivity. . . . . . 6-8

Memotec Inc.

Appendix A: Warranty Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1

Memotec Standard Warranty Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2

Appendix B: Compliance Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-1

Regulatory – Compliance and Agency Approval . . . . . . . . . . . . . . . . . . . . . . . . B-2

Compliance and Regulatory Statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-3

EU Directives 1999/5 and 2011/65 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-3

Marking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-5

Intent of Use and Network Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . B-5

EN55022 and CISPR22 Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-6

FCC Part 15 Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-6

Industry Canada Statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-7

Notice d'Industrie Canada . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-7

Environmental Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-8

Waste Electrical and Electronic Equipment – WEEE . . . . . . . . . . . . . . . . . B-8

China RoHS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-8

Safety Warnings and Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-9

Making Changes or Modifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-10

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Index-1

Memotec Inc.

List of Figures

Front View of the SDM-8400 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

Distance from serial port to connected equipment . . . . . . . . . . . . . . . . . . . . . . . 2-3

Location of Rackmount Brackets on the SDM-8400 Chassis (AC power version shown) 3-

3

Power Cords for SDM-8400 UAC Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5

DC power entry connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6

Wiring the DC connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7

Power Cords for SDM-8400 UAC Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7

Rear View of the SDM-8400 UAC (8-port version) . . . . . . . . . . . . . . . . . . . . . . . 4-2

Rear View of the SDM-8400 DC version (8-port version) . . . . . . . . . . . . . . . . . . . 4-2

DC Power Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9

Memotec Inc.

List of Tables

System status LED states during normal power-up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8

Chapter references per Unit Item . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

ST LED states . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3

AL LED states . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4

RJ-45 pinout for Ethernet LAN port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6

RJ-45 pinout for console port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7

Troubleshooting symptoms, problems, and solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2

Serial connector and NetPerformer custom HD-26 cable set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-8

Memotec Inc.

1

Memotec 1-1

Preface

NetPerformer SDM-8400 Hardware Installation Guide

1-2 Memotec

1.1 Product Overview

The SDM-8400 is a data-only integrated access device that supports multiple serial ports

and Ethernet. It increases serial port capacity at an enterprise network node while

minimizing the number of NetPerformer units required.

It can be used for high density serial port applications, central site satellite solutions and

other applications requiring serial port extension. To maximize serial port availability,

Ethernet is the preferred interconnectivity between the SDM-8400 and other NetPerformer

products.

The SDM-8400 offers all data characteristics that are available for serial and Ethernet

interfaces in NetPerformer software version 10.2.1 or higher. It provides bandwidth

optimization for both LAN and serial data, QoS, data compression, routing and

multiplexing.

1.1.1 Sales Contacts

To order NetPerformer units, cables and optional parts, contact Memotec Inc. or your

NetPerformer distributor. To contact Memotec:

•

Memotec

7755 Henri Bourassa Blvd. West

Montreal, Quebec

Canada H4S 1P7

• Telephone: +1 514.738.4781 during regular business hours, EST (GMT-05:00)

• Fax: + (1) 514 738 4436

• Web: http://www.memotec.com

Preface

Memotec 1-3

1.2 About this Document

This document, NetPerformer® SDM-8400 Hardware Installation Guide, provides the

following information about the SDM-8400:

• Regulatory compliance information (“Compliance Information” on page B-1)

• Unpacking instructions (“Unpacking” on page 2-1)

• Hardware installation instructions (“Hardware Installation” on page 3-1)

• Product description (“Product Description” on page 4-1)

• Troubleshooting procedures (“Troubleshooting” on page 5-1)

• Serial port specifications and user equipment connection (“Serial Port and User

Equipment Connection” on page 6-1)

• Networking features (“Networking Features” on page 8-1)

For information on configuring NetPerformer, consult the NetPerformer Reference

Guides. See “NetPerformer Document Set” on page 1-4 for a list of other references.

NOTE: All NetPerformer documents are available on the NetPerformer Documenta-

tion CD, which is included with your product package.

CAUTION: All documents on the NetPerformer Documentation

CD, including this guide, must be opened with Adobe™

Acrobat Reader, which is provided on the CD. If you open a

NetPerformer document with an earlier version of Acrobat Reader,

some of the text will not appear in its intended format. This can

make the text difficult or impossible to read correctly, especially

from a printed copy.

1.2.1 Audience

This document is intended for use by NetPerformer system administrators as well as

technicians who are qualified to set up, configure and troubleshoot a NetPerformer

Enterprise Network.

Installation of NetPerformer hardware requires knowledge and proficiency in the

configuration, operation, maintenance and security of all enterprise network elements in

your application. You should also have a thorough understanding of telecommunications

and be familiar with the networking strategies and telephony solutions currently used by

your organization.

NetPerformer SDM-8400 Hardware Installation Guide

1-4 Memotec

1.2.2 Instructions to the Reader

Instructions to the reader include notes, cautions and warnings, which are distinguished

from the rest of the text by distinctive formatting and icons. Here is an example of each:

NOTE: A note may contain a reference, tip or other information related to the subject

at hand. The content of a note is intended to be helpful or of interest to the

reader.

CAUTION: A caution contains an instruction that the reader must

follow in order to prevent damage to equipment, network failure or

loss of data. The content of a caution must be read carefully and

explicitly obeyed.

WARNING: A warning contains an instruction that the reader must

follow in order to prevent electrical shock, death or serious injury

to personnel. The content of a warning must be read carefully

and explicitly obeyed.

1.2.3 Related Documents

NOTE: All of the documents listed here are available on the NetPerformer Compan-

ion CD, which is included with your product package.

1.2.4 NetPerformer Document Set

For further information on the NetPerformer, consult the following:

• NetPerformer Reference Guides

Includes detailed information on NetPerformer features, menus, commands,

parameters and statistics displays.

• NetPerformer Hardware Installation Guides

These documents describe the hardware specific to each NetPerformer product,

including base hardware features, installable options and complete installation

instructions.

• NetPerformer Release Bulletins

Preface

Memotec 1-5

These documents summarize the system specifications, software fixes and

changes, and post-production documentation changes for a particular NetPer-

former release. They also include firmware upgrade warnings.

• NetPerformer Network Design Guide

Offers valuable tips on how to design a NetPerformer application for maximum

efficiency, including an analysis of data and voice traffic throughput issues and

the impact of traffic flow. Provides examples of network setup and traffic meas-

urement using various NetPerformer products.

1.2.5 Training

We offer a variety of classes to reduce your learning curve and make your employees

more productive. Students learn how to tailor NetPerformer products to meet their specific

business requirements. Each course is developed and delivered by certified instructors

who have in-depth expertise and extensive technical training experience.

To learn more about our training services, email our education facilities at

[email protected].

1.2.6 Request for Comments

Our Technical Publications group welcomes your feedback. Please help us improve future

releases of this document by sending us your comments and suggestions. You can send

email to

[email protected].

NetPerformer SDM-8400 Hardware Installation Guide

1-6 Memotec

1.3 Changes to Console Operations

The following change to console operations was made in NetPerformer firmware version

V9.2.0 and higher. If you are familiar with earlier versions of the NetPerformer firmware,

this change should be taken into consideration before you configure or manage the

product.

The way you access the NetPerformer console now allows multiple user profiles.

However, the default

LOGIN is now ADMIN instead of ACT and the default PASSWORD

for this login remains

SETUP.

For full instructions on setting up user profiles, refer to the Quick Configuration module of

the NetPerformer Reference Guides.

1.3.1 Technical Support

Memotec Technical Support is designed to meet your full range of support needs. From

basic service to mission-critical support, we are committed to ensuring your success with

NetPerformer products. By employing state-of-the-art products and the latest technologies

available, we provide some of the fastest, most efficient service in the industry.

Our entire support organization is focused on complete customer satisfaction and

providing immediate solutions to your business needs.

You can contact Technical Support by calling or sending email to our helpdesk facilities:

• Telephone: +1 514.738.4781 during regular business hours, EST (GMT-05:00)

• Email:

[email protected]

Be prepared to provide the following information:

• Your name

• Company name

• Your location

• Telephone number

• Product serial number (see next section)

• Detailed problem description

• Remote access to the troubled unit via Telnet or dial-up modem.

Preface

Memotec 1-7

1.3.2 Providing Product Number to Technical Support

You may be requested to provide the product serial number when communicating with

Technical Support.

Product Serial

Number

The product serial number is provided on the rear of the unit. See “Rear View of the

SDM-8400 UAC (8-port version)” on page 4-2 for location of label.

1.3.3 Checking the Contents of Your Product Package

CAUTION: As soon as you receive your SDM-8400, check the

carton and its contents for any sign of damage during shipment. If

there is any damage, contact the shipping agent immediately.

Before you begin SDM-8400 installation, verify the contents of the carton to ensure that

you have received all the units, accessories and cables that you ordered.

NOTE: A summary of product items appears on “Product Description” on page 4-1.

If any items are missing, or if you have any questions concerning your shipment, contact

Technical Support.

1.3.4 Returning an SDM-8400 Unit

If you need to return the SDM-8400 for any reason, you must ship it in the original

carton using adequate shock insulation material. Failure to do so may void the

equipment warranty. Consult the Warranty statements included with the product package.

Contact Technical Support for RMA requirements.

NetPerformer SDM-8400 Hardware Installation Guide

1-8 Memotec

2

Memotec 2-1

Unpacking

NetPerformer SDM-8400 Hardware Installation Guide

2-2 Memotec

2.1 About Unpacking the Unit

This chapter outlines preparatory steps that should be executed before you install and

configure the SDM-8400:

• Selecting a location (“Selecting a Location” on page 2-2)

• Preparing the site (“Preparing the Site” on page 2-4).

2.1.1 Selecting a Location

To ensure that the SDM-8400 functions properly, you should install the unit in an

appropriate location which satisfies certain criteria for size, connection distance and

ambient environment.

Caution: Unit must be installed in a restricted access location.

2.1.2 Size Requirements

• Select a standard 19" (48 cm) equipment rack or a hard, flat surface that is:

- Capable of supporting the combined weight of the SDM-8400, its cabling and

attached equipment

- Near an easily accessible AC power socket or DC power supply.

• To ensure proper ventilation of the SDM-8400, leave 2 inches (5 cm) of unob-

structed space around the unit chassis.

• Ensure that a sufficient number of shelves, supports, racks and cabinets are avail-

able to safely house all equipment.

Figure 2-1: Front View of the SDM-8400

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