PROZIS Zenia Manuale utente

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User Manual

Warranty statement

V.1 01/2021

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A

Language index

EN 4

FR 15

DE 27

IT 39

ES 50

PT 61

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Prozis is a registered trademark of PROZIS.COM, S.A.

Prozis reserves the right to adjust or modify the product or any of the associated documenta-

tion in order to ensure its suitability for use, at any time and without prior notice.

NOTE: The most recent version of this product’s user manual can be found at

www.prozis.com/user-manuals

Legal Compliance Declaration

By means of this document, PROZIS declares that the Zenia - Shoulder Massage

Pillow is fully compliant with all the standards specied in the applicable legislation

as well as other relevant clauses.

Prozis will always be available for any additional clarication through our customer support

communication channels, available at www.prozis.com/support

To avoid any impact on the environment or on human health due to dangerous

substances present in electrical and electronic devices, the end users of such devices

are expected to understand the meaning of the symbol consisting of a crossed-out

waste container. Do not dispose of waste electrical and electronic equipment along

with unsorted household waste. Dispose of it separately and properly instead.

The packaging that protects the device against transport damage is made from

non-polluting materials that can be disposed of via local recycle bins.

Safety Warnings

DANGER! This symbol, when com-

bined with the note Danger, means

high risk. Failure to observe this

warning may lead to injury to life and

limb.

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DANGER FOR CHILDREN AND

PEOPLE WITH DISABILITIES

• Packing materials are not toys.

Children must not play with the

packing materials. There is a suffo-

cation risk.

• This product may be used by chil-

dren 8 years and up as well as

persons with physical, sensory or

mental impairments or lacking ex-

perience and knowledge, when

supervised or instructed in the

safe use of the product and under-

standing the associated risks.

• Children must not play with the

device.

• Cleaning and maintenance must

not be performed by children

without supervision.

• Keep the device out of the reach

of children.

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This device is intended for personal use

only, and not for medical or commercial

use. It must not be considered a substi-

tute for any medical treatment. Chronic

complaints and symptoms may become

worse. Do not use for massaging babies,

infants, helpless people or animals.

Do not use the appliance on swollen,

burned, inamed, diseased or injured

parts or regions of the body or skin. If

in doubt, acquire medical advice rst, in

particular in the following situations:

• If you are pregnant.

• If you have a cardiac pacemaker,

artificial joints or electronic im-

plants.

• If you suffer form a serious illness

or have undergone an operation

to the upper part of your body.

• If you suffer from thrombosis.

• If you suffer from pain with an un-

diagnosed cause.

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• If you suffer from one or more of

the following illnesses and com-

plaints: circulation disorders, vari-

cose veins, open wounds, bruises,

broken skin, inflammation of the

veins.

If you experience any pain or discomfort

during the massage, stop immediately

and consult your doctor.

Do not use the device near your eyes or

any other sensitive areas. Make sure your

ngers or other body parts stay away

from the area between the rotating mas-

sage heads.

This device is intended only for use

in dry indoor environments. Keep the

power supply unit, cable and device

away from heat, hot surfaces, mois-

ture, and liquids.

Do not touch the power supply unit

while you are standing in water, and al-

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ways handle the plug with dry hands. If

the device happens to fall into the water,

do not pick it up by hand. Pull out the

power plug and the power supply unit

from the socket immediately.

Never use the device while driving or

operating machinery.

Use only the power supply unit provided

with the device.

It is only to be supplied at a safety ex-

tra-low voltage corresponding to the

marking indicated on the device.

The device has heated elements. Indi-

viduals sensitive to heat must be careful

when using the device.

CAUTION! This symbol highlights

dangerous situations that can lead to

minor to moderate injuries, damage,

malfunction, and/or destruction of

the device.

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TO PREVENT HARM OR DAMAGE

FROM HAPPENING TO USERS OR

OTHERS, MAKE SURE TO COMPLY

WITH THE FOLLOWING REQUIRE-

MENTS.

• Check the power supply unit, ca-

ble and massage pillow carefully

for damage before each use. Do

not continue to use the device if

the cable or the power adapter is

damaged. For safety reasons, the

power cable cannot be replaced

without damaging or destroying

the device.

• Using the device for very long pe-

riods without interruptions may

lead to over- heating. Always allow

the device to cool down before

using it again.

• Do not allow the massage cushion

to come into contact with pointed

or sharp objects.

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• Do not cover the device while it

is switched on. Never use it under

blankets or cushions. There is a

risk of fire, electric shock or injury.

• Do not insert needles or pointed

objects into the appliance.

User Manual

PACKAGE CONTENTS

• 1 × PROZIS ZENIA Shoulder Massage Pillow

• 1 × AC/DC Adapter

• 1 × Quick Guide

CLEANING AND MAINTENANCE

Before cleaning the appliance, make sure that it is switched off and the power supply unit is

disconnected. Allow it to cool down.

Clean the appliance cushion only in the manner indicated. Under no circumstances must any

liquid be allowed to enter the appliance or the accessories.

Never immerse the appliance in water to clean it and ensure water cannot get into the appli-

ance. Be sure moisture does not enter the product during cleaning to prevent damage to the

product and related parts.

Small stains can be removed with a cloth or moist sponge and if necessary with a little mild

detergent. Do not use solvent-containing cleaners. Wait until the device is completely dry

before using it again.

Do not wash.

Do not use bleach. Do not use any cleaning agents containing bleach (such as heavy

duty detergents).

Do not tumble dry.

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Do not Iron.

Do not dry clean

STORAGE

Allow the appliance to cool down completely before putting it into storage.

When no longer using the device, store the product in a dry environment, protected from

dust and direct sunlight. Do not place other objects on top of the cushion when it is stored,

otherwise material damage can occur.

Store the device in the original case provided.

INSTRUCTIONS

Product description: see page 2, gure A

1. Ventilation mesh sleeve 2. 4X2 massage heads 3. Operation panel 4. Oversized hand

loops 5. Temperature switch 6. ON/OFF & Timer switch 7. Massage head direction switch

8. DC plug 9. Power adapter

Connect the connection plug on the mains adapter with the socket on the appliance. Connect

the connection plug on the mains adapter with the socket on the appliance.

Place the appliance around your neck so that the massage heads lie on the sides of the neck.

You can use the oversize gloves to align it. Secure the appliance by the oversize gloves.

Press the button On/Off switch.

Press the Massage head direction switch to change rotation direction.

Press the Temperature switch to switch the warmth off. Press it once again to switch

the warmth function on.

Note: Use the appliance for a maximum of 15 minutes. Longer use may lead to over-stimula-

tion and hence tension in the muscles. The device will turn itself off after 15 minutes.

Note: For safety reasons, do not open the zip fastener of the device.

The device is designed in particular for use on the upper back area (in particular in the neck).

But it can also be used to massage abdominal, buttock and leg muscles.

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Troubleshooting

Some issues that arise may be solved by the user. If the problem persists after having tried

the following solutions, please contact Prozis customer service.

PROBLEM CAUSE SOLUTION

Massage heads rotate slower

and slower.

Too much pressure on mas-

sage heads.

Reduce pressure on massage

heads.

Massage heads do not move. Device is not connected to

the mains supply.

Insert the plug-in mains

adapter and switch on the

device.

Warranty Statement

All electrical and electronic products commercialized by Prozis via www.prozis.com are cov-

ered by the warranty applicable to the purchase and sale of consumer goods.

GENERAL CONSIDERATIONS

This document contains the terms and conditions of Prozis’ warranty for nal consumers.

This warranty is valid exclusively for consumers who purchase the product for non-profession-

al purposes.

WARRANTY PERIOD

Prozis guarantees the product is to remain free from material and production defects for a

2-year period, counting from the date of initial purchase by a consumer and respective deliv-

ery, or for longer if legally established by the applicable national law.

In the event that repair is required, this 2-year period is suspended during repair time.

CONSUMABLES

The gradual performance decrease caused by prolonged use of the product’s consumable

components, such as batteries, is not covered by this warranty unless the malfunction is

caused by faulty design, materials or production.

HOW TO MAKE A CLAIM

If the need arises to exercise the rights conceded to you through this warranty, please contact

Prozis customer service via the communication channels provided on the Prozis website,

and follow the provided instructions or recommendations. Contact and technical assistance

information is also provided at the end of this warranty.

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Any claims made regarding this warranty will only be valid if proof of purchase is presented

by the original customer. This proof of purchase may be the original invoice or receipt, as

long as it includes information regarding the date of purchase and the product’s model

name.

WARRANTY REPAIRS

Any repairs made under this warranty cannot be made by third parties. This warranty does

not apply to any repairs, or damage caused directly by such repairs, that have impacted or

caused the damage that is the subject of the respective warranty claim.

EXCLUSIONS

The following situations are not covered by this warranty:

1. Any wear and tear off parts and components resulting from normal product use.

2. Cracks, dents, scratches, and other types of supercial damage that only affect the prod-

uct’s appearance.

3. Any malfunction caused by inappropriate use of the product that does not comply with

user manual instructions.

4. Use and storage of the product not complying with user manual instructions.

5. Opening of the product by a third party who is not authorized to proceed to its repair.

6. Altering or changing parts or components, whether internal or external.

7. Damage caused by battery leakage resulting from the breaking of any of its components,

or from product misuse.

8. Malfunction or damage due to reasons that cannot be ascribed to the production or

design of the product.

9. Use of the product in the context of a business, occupation or commerce.

10. Malfunction due to use that does not comply with the technical or security norms in force,

or with user manual instructions.

The services provided by Prozis in order to repair or x any fault or malfunction resulting from

the verication of any of the aforementioned excluded situations will be subject to payment

of labor, transport and component costs.

The customer shall bear all risks of loss and damage to the product during transportation

to Prozis. This warranty will be void if the returned product arrives with labels or stickers that

have been removed, damaged, tampered with or modied in any way.

LIMITED RESPONSIBILITY

Prozis cannot be held responsible for indirect damage or loss due to usage of the product.

WHAT TO DO?

To request warranty service, you must rst contact Prozis customer service via the commu-

nication channels provided on the Prozis website, and follow the provided instructions and

recommendations.

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Send back the product inside its original packaging, including all accessories and documen-

tation, to the following address:

PROZIS

Rua do Cais nº 198

4830-345 Póvoa de Lanhoso

Braga - Portugal

CONTACTS

Prozis is always available for additional clarication through their customer service communi-

cation channel at www.prozis.com/support

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Prozis est une marque déposée de PROZIS.COM, S.A.

Prozis se réserve le droit d’ajuster ou de modier le produit ou toute documentation associée

an de garantir son adéquation à l’utilisation, à tout moment et sans préavis.

La dernière version du manuel d’utilisation de ce produit est disponible sur www.prozis.com/

user-manuals

Déclaration de conformité légale

Par le présent document, PROZIS déclare que le Coussin de Massage pour Épaules

Zenia est entièrement conforme à toutes les normes spéciées dans la législation

applicable ainsi qu’aux autres clauses pertinentes.

Prozis sera toujours disponible pour toute explication supplémentaire par le biais des canaux

de communication du service client, disponibles sur www.prozis.com/support.

An d’éviter tout impact sur l’environnement ou la santé humaine en raison des

substances dangereuses présentes dans les appareils électriques et électroniques,

les utilisateurs naux doivent comprendre la signication du symbole représentant

une poubelle barrée. Ne jetez pas les appareils électriques et électroniques dans les

ordures ménagères non triées, mais plutôt séparément et de façon convenable.

L’emballage qui protège l’appareil contre les dommages dus au transport est con-

stitué de matériaux non polluants qui peuvent être déposés dans des conteneurs de

recyclage locaux.

Avertissements de sécurité

DANGER ! Ce symbole, lorsqu’il est

associé à la note Danger, signie

un risque élevé. Le non-respect de

cet avertissement peut entraîner des

blessures corporelles et mortelles.

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DANGER POUR LES ENFANTS ET

LES PERSONNES HANDICAPÉES

Les matériaux d’emballage ne sont pas

des jouets. Les enfants ne doivent pas

jouer avec le matériel d’emballage. Il y a

un risque de suffocation.

Ce produit peut être utilisé par des en-

fants de 8 ans et plus ainsi que par des

personnes souffrant de handicaps phy-

siques, sensoriels ou mentaux ou man-

quant d’expérience et de connaissances,

lorsqu’elles sont supervisées ou qu’on

leur apprend à utiliser le produit en

toute sécurité et à comprendre les ris-

ques associés.

Les enfants ne doivent pas jouer avec

l’appareil.

Le nettoyage et l’entretien ne doivent

pas être effectués par des enfants sans

surveillance.

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Gardez l’appareil hors de portée des

enfants.

Ce dispositif est destiné à un usage per-

sonnel uniquement, et non à un usage

médical ou commercial. Il ne doit pas

être considéré comme un substitut de

tout traitement médical. Les plaintes et

symptômes chroniques peuvent s’ag-

graver. Ne l’utilisez pas pour masser des

bébés, des nourrissons, des personnes

sans défense ou des animaux.

N’utilisez pas l’appareil sur des parties

ou des zones enées, brûlées, enam-

mées, malades ou blessées du corps ou

de la peau. En cas de doute, demandez

d’abord un avis médical, notamment

dans les situations suivantes :

• Si vous êtes enceinte.

• Si vous avez un stimulateur cardi-

aque (pacemaker), des membres

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ou articulations artificiels ou des

implants électroniques.

• Si vous souffrez d’une maladie

grave ou si vous avez subi une in-

tervention chirurgicale sur la part-

ie supérieure de votre corps.

• Si vous avez eu une thrombose.

• Si vous souffrez de douleurs dont

la cause n’a pas été diagnostiquée.

• Si vous souffrez d’une ou de plu-

sieurs des maladies et affections

suivantes : troubles de la circula-

tion, varices, plaies ouvertes, ec-

chymoses, peau éraflée, inflamma-

tion des veines.

• Si vous ressentez une douleur ou

un malaise pendant le massage,

arrêtez-vous immédiatement et

consultez votre médecin.

• N’utilisez pas l’appareil à proxim-

ité de vos yeux ou de toute autre

zone sensible. Assurez-vous que

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vos doigts ou d’autres parties du

corps restent à l’écart de la zone

située entre les têtes de massage

rotatives.

Cet appareil est destiné à être utilisé

dans des environnements intérieurs

secs. Gardez le bloc d’alimentation,

le câble et l’appareil à l’écart de la

chaleur, des surfaces chaudes, de

l’humidité et des liquides.

Ne touchez pas le bloc d’alimentation

lorsque vous êtes dans l’eau et manip-

ulez toujours la prise avec des mains

sèches. Si l’appareil tombe dans l’eau, ne

le ramassez pas avec vos mains. Retirez

immédiatement la che et le bloc d’ali-

mentation de la prise de courant.

N’utilisez jamais l’appareil pendant que

vous conduisez ou faites fonctionner des

machines.

N’utilisez que le bloc d’alimentation

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fourni avec l’appareil. Il ne doit être al-

imenté qu’à une très basse tension de

sécurité correspondant au marquage

indiqué sur l’appareil.

L’appareil est équipé d’éléments chauf-

fants. Les personnes sensibles à la

chaleur doivent faire preuve de pru-

dence lors de l’utilisation de l’appareil.

ATTENTION ! Ce symbole indique

des situations dangereuses qui peu-

vent entraîner des blessures légères

à modérées, des dommages, un dys-

fonctionnement et/ou la destruction

de l’appareil.

POUR ÉVITER QUE LES UTILISA-

TEURS OU D’AUTRES PERSONNES

NE SOIENT BLESSÉS OU ENDOM-

MAGÉS, VEILLEZ À RESPECTER LES

EXIGENCES SUIVANTES.

• Avant chaque utilisation, vérifiez

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