Citizen CT-S4500 Manuale utente

LINE THERMAL PRINTER

MODEL CT-S4500

User’s Manual

Mode d’emploi

Benutzerhandbuch

Manuale dell’utente

Manual de Usuario

2

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WEEE MARK

En

If you want to dispose of this product, do not mix it with general household waste. There is a

separate collection systems for used electronics products in accordance with legislation under the

WEEE Directive and is effective only within European Union.

Ge

Wenn Sie dieses Produkt entsorgen wollen, dann tun Sie dies bitte nicht zusammen mit dem

Haushaltsmüll. Es gibt im Rahmen der WEEE-Direktive innerhalb der Europäischen Union ge-

setzliche Bestimmungen für separate Sammelsysteme für gebrauchte elektronische Geräte und

Produkte.

Ge

Fr

Si vous souhaitez vous débarrasser de cet appareil, ne le mettez pas à la poubelle avec vos

ordures ménagères. Il existe un système de récupération distinct pour les vieux appareils élec-

troniques conformément à la législation WEEE sur le recyclage des déchets des équipements

électriques et électroniques qui est uniquement valable dans les pays de l’Union européenne.

Les appareils et les machines électriques et électroniques contiennent souvent des matières

dangereuses pour l’homme et l’environnement si vous les utilisez et vous vous en débarrassez de

façon inappropriée.

Ge

Fr

Sp

Si desea deshacerse de este producto, no lo mezcle con residuos domésticos de carácter general.

Existe un sistema de recogida selectiva de aparatos electrónicos usados, según establece la

legislación prevista por la sobre residuos de aparatos eléctricos y electrónicos (RAEE), vigente

únicamente en la Unión Europea.

Ge

Fr

Sp

It

Se desiderate gettare via questo prodotto, non mescolatelo ai riuti generici di casa. Esiste un

sistema di raccolta separato per i prodotti elettronici usati in conformità alla legislazione RAEE,

valida solo all’interno dell’Unione Europea.

Ge

Fr

Sp

It

Du

Deponeer dit product niet bij het gewone huishoudelijk afval wanneer u het wilt verwijderen. Er

bestaat ingevolge de WEEE-richtlijn een speciaal wettelijk voorgeschreven verzamelsysteem voor

gebruikte elektronische producten, welk alleen geldt binnen de Europese Unie.

Ge

Fr

Sp

It

Du

Da

Hvis du vil skille dig af med dette produkt, må du ikke smide det ud sammen med dit almindelige

husholdningsaffald. Der ndes et separat indsamlingssystem for udtjente elektroniske produkter i

overensstemmelse med lovgivningen under WEEE-direktivet, som kun er gældende i den Eu-

ropæiske Union.

Ge

Fr

Sp

It

Du

Da

Por

Se quiser deitar fora este produto, não o misture com o lixo comum. De acordo com a legislação

que decorre da Directiva REEE – Resíduos de Equipamentos Eléctricos e Electrónicos, existe um

sistema de recolha separado para os equipamentos electrónicos fora de uso, em vigor apenas na

União Europeia.

Ge

Fr

Sp

It

Du

Da

Por

Pol

Jeżeli zamierzasz pozbyć się tego produktu, nie wyrzucaj go razem ze zwykłymi domowymi

odpadkami. Według dyrektywy WEEE obowiązującej w Unii Europejskiej dla używanych produktów

elektronicznych należy stosować oddzielne sposoby utylizacji.

3

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ENGLISH

4

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Compliance Statement for European Users

CE marking shows conformity to the following criteria and provisions:

Low Voltage Directive (2014/35/EU), EMC Directive (2014/30/EU), and RoHS direc-

tive (2011/65/EU)

Full text of the EU declaration of conformity is available at the following internet

address:

http://www.citizen-systems.co.jp/english/support/download/printer/others/eu_doc/

IMPORTANT: This equipment generates, uses, and can radiate radio frequency-

energy and if not installed and used in accordance with the instruction manual,

maycause interference to radio communications. It has been tested and found to

complywith the limits for a Class A computing device pursuant to Subpart J of Part

15 of FCCRules, which are designed to provide reasonable protection against such

interferencewhen operated in a commercial environment. Operation of this equip-

ment in aresidential area is likely to cause interference, in which case the user at

his ownexpense will be required to take whatever measures may be necessary to

correct theinterference.

CAUTION: Use shielded cable for this equipment.

Sicherheitshinweis

Die Steckdose zum Anschluß dieses Druckers muß nahe dem Gerät angebracht

und leicht zugänglich sein.

For Uses in Canada

This Class A Information Technology Equipment (ITE) complies with Canadian CAN

ICES-3(A)/NMB-3(A).

This Information Technology Equipment (ITE) does not exceed the Class A limits

for radio noise emissions from digital apparatus set out in the Radio Interference

Regulations of the Canadian Department of Communications.

Pour L’utilisateurs Canadiens

Cet Equipements informatiques (EI) de la classe A est conforme a la norme CAN

ICES-3(A)/NMB-3(A) du Canada.

Le present Equipements informatiques (EI) n’emet pas de bruite radio electriques

depassant les limites applicables aux appareils numeriques de la classe A pres-

crites dans le Reglement sur le brouillage radioelectrique edicte par le ministere des

Communications du Canada.

5

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GENERAL PRECAUTIONS

 Before using this product, be sure to read through this manual. After having read

this manual, keep it in a safe, readily accessible place for future reference.

 The information contained herein is subject to change without prior notice.

 Reproduction or transfer of part or all of this document in any means is prohib-

ited without permission from Citizen Systems.

 Note that Citizen Systems is not responsible for any operation results regardless

of omissions, errors, or misprints in this manual.

 Note that Citizen Systems is not responsible for any trouble caused as a result

of using options or consumables that are not specied in this manual.

 Except explained elsewhere in this manual, do not attempt to service, disas-

semble, or repair this product.

 Note that Citizen Systems is not responsible for any damage attributable to

incorrect operation/handling or improper operating environments that are not

specied in this manual.

 Data is basically for temporary use and not stored for an extended period of time

or permanently. Please note that Citizen Systems is not responsible for damage

or lost prot resulting from the loss of data caused by accidents, repairs, tests or

other occurrences.

 If you nd omissions, errors, or have questions, please contact your Citizen

Systems dealer.

 If you nd any pages missing or out of order, contact your Citizen Systems

dealer for a replacement.

"Made for iPod," "Made for iPhone," and "Made for iPad" mean that an electronic

accessory has been designed to connect specically to iPod, iPhone, or iPad, respec-

tively, and has been certied by the developer to meet Apple performance standards.

Apple is not responsible for the operation of this device or its compliance with safety

and regulatory standards.

Please note that the use of this accessory with iPod, iPhone or iPad may affect wire-

less performance.

6

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 iPad, iPhone and iPod touch are trademarks of Apple Inc., registered in the U.S.

and other countries. iPad Air and iPad mini are trademarks of Apple Inc.

 EPSON and ESC/POS are registered trademarks of Seiko Epson Corporation.

 QR Code is a registered trademark of DENSO WAVE INCORPORATED.

 Ethernet is a registered trademark of Fuji Xerox Corporation.

 Bluetooth

®

is a registered trademark of Bluetooth-SIG Inc.

 CITIZEN is a registered trademark of Citizen Watch Co., Ltd.

 All other trademarks are the property of their respective owners.

 Citizen Systems use these trademarks in accordance with the license of relevant

owners.

7

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SAFETY PRECAUTIONS...WHICH SHOULD BE STRICTLY

OBSERVED

Before using this product for the rst time, carefully read these SAFETY PRECAU-

TIONS. Improper handling may result in accidents (re, electric shock or injury).

In order to prevent injury to operators, third parties, or damage to property, special

warning symbols are used in the User’s Manual to indicate important items to be

strictly observed.

 After having read this Manual, keep it in a safe, readily accessible place for future

reference.

 Some of the descriptions contained in this manual may not be relevant to some

printer models.

The following describes the degree of hazard and damage that could occur if the

printer is improperly operated by ignoring the instructions indicated by the warning

symbols. Be sure to read this information carefully.

WARNING

Neglecting precautions indicated by this symbol may result in fatal or serious injury.

CAUTION

Neglecting precautions indicated by this symbol may result in injury or damage to property.

This symbol is used to alert your attention to important items.

This symbol is used to alert you to the danger of electric shock or electrostatic damage.

This symbol denotes a request to unplug the printer from the wall outlet.

This symbol is used to indicate that the power supply must be grounded.

This symbol is used to indicate useful information, such as procedures, instructions or the like.

This symbol is used to indicate prohibited actions.

8

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PRECAUTIONS ON PRINTER INSTALLATION

WARNING

Do not use or store this product in a place where it will be exposed to:

* Flames or moist air.

* Direct sunlight.

* Hot airow or radiation from a heating device.

* Salty air or corrosive gases.

* Ill-ventilated atmosphere.

* Chemical reactions in a laboratory.

* Airborne oil, steel particles, or dust.

* Static electricity or strong magnetic elds.

 These locations create the risk of printer damage, as well as product fail-

ure, overheating, emission of smoke, re, or electric shock.

They can also result in re or electric shocks and so should always be

avoided.

 Do not drop any foreign object nor spill liquid into the printer. Do not place

any object on the printer either.

 Do not drop any metallic object such as paper clips, pins or screws into the

printer.

 Do not place a ower vase, pot, or anything containing water on the print-

er.

 Do not spill coffee, soft drinks, or any other liquid into the printer.

 Do not spray insecticide or any other chemical liquid over the printer.

 Dropping a metallic foreign object into the printer, may cause printer fail-

ure, re, or electric shock.

Should it occur, immediately turn the printer off, unplug it from the supply

outlet, and call your local Citizen Systems dealer.

Do not handle the printer in the following ways:

 Do not subject the printer to strong impacts or hard jolts (e.g., being stepped on,

dropped or struck).

 Never attempt to disassemble or modify the printer.

 These actions create the risk of printer damage, as well as product failure,

overheating, emission of smoke, re, or electric shock.

They can also result in re or electric shocks and so should always be

avoided.

 This device is not appropriate to be used where a child may be present.

Install, store, or use the device where it cannot be reached by a child.

 Electric appliances could cause an unexpected injury or accident if they

are handled or used improperly.

 Keep the power cord and signal cables out of the reach of children. Also

children should not be allowed to gain access to any internal part of the

printer.

 The plastic bag the printer came in must be disposed of properly or kept

away from children. Wearing it over the head may lead to suffocation.

9

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CAUTION

Do not use the printer under the following conditions.

 Avoid locations subject to vibration or instability.

 Avoid locations where the printer is not level.

 The printer may fall and cause an injury.

 The quality of printing may deteriorate.

 Do not obstruct the printer’s air vents.

 Do not place anything on the printer.

 Do not cover or wrap the printer in cloth or blankets.

 Doing so could cause heat to build up and deform the case or start a re.

 Avoid using the printer near a radio or TV set or from supplying it from the same

electric outlet as these appliances.

 Avoid using the printer interconnected with a cable or cord that has no protection

against noise.

(For interconnections, use shielded or a twisted pair of cables and ferrite cores,

or other anti-noise devices.)

 Avoid using the printer with a device that is a strong source of noise.

 The printer may have an adverse effect on nearby radio or TV transmis-

sions. There may also be cases when nearby electrical appliances adverse-

ly inuence the printer, causing data errors or malfunction.

 Installed in any orientation other than those specied.

 Malfunction, failure, or electric shock may result.

 Connect the printer to a ground.

 Electric leakage may cause an electric shock.

 Do not connect the printer’s ground to any of the following:

 A gas explosion could result.

* Gas piping

* Telephone line ground

* Lightning rod

 If lightning strikes a large surge of current may cause re or shock.

* Water pipes

 Plastic water pipes should not be used for grounding. (Those approved by a

Waterworks Department may be used.)

 Before connecting or disconnecting the grounding lead to or from the

printer, always unplug it from the electric outlet.

10

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PRECAUTIONS IN HANDLING THE PRINTER

WARNING

Please observe the following precautions for power source and power cord:

 Do not plug or unplug the power cord with a wet hand.

 Use the printer only at the specied supply voltage and frequency.

 Use only the specied AC adapter with the printer.

 Use only the power cord that comes with the printer, and never use the supplied

power cord with another device.

 Check to make sure that the supply outlet from which the printer is powered has

a sufcient capacity.

 Do not supply the printer from a power strip or current tap shared with other ap-

pliances.

 Do not plug the power cord into an electric outlet with dust or debris left on the

plug.

 Do not use a deformed or damaged power cord.

 Do not move the printer while its power is on.

 Neglecting to handle it properly may result in printer failure, emission of

smoke, re, or electric shock.

 An overload may cause the power cord to overheat, catch re, or the circuit

breaker to trip.

 Do not allow anything to rest on the power cord. Do not place the printer where

the power cord may be stepped on.

 Do not subject the power cord to severe bending, twisting, or pulling. Do not

carry the product while it is in this state either.

 Do not attempt to modify the power cord unnecessarily.

 Do not place the power cord near any heating device.

 Neglecting these cautions may cause wires or insulation to break, which

could result in electric leakage, electric shock, or printer failure.

If the power cord sustains damage, contact your Citizen Systems dealer.

 Do not leave things around the electric outlet.

 Supply power to the printer from a convenient electric outlet, readily accessible in

an emergency.

 Pull the plug to immediately shut it down in an emergency.

 Insert the power plug fully into the outlet.

 If the printer will not be used for a long time, disconnect it from its electric outlet.

 Hold the plug and connector when plugging or unplugging the power cord or

signal cable after turning off the printer and the appliance connected to it.

11

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CAUTION

Caution label is attached in the position shown in the following gure. Carefully read the

handling precautions before using the printer.

These labels indicate that the head

becomes hot, so touching it may

cause burns, and touching the auto

cutter when opening the paper cover

may cause cuts on hands.

Do not transport this printer with the paper roll inside.

 Printer failure or damage may occur.

To prevent possible malfunction or failure observe the following.

 Do not open the paper cover during printing.

 Avoid operating the printer without paper properly loaded.

 Avoid the use of paper not complying with specications.

 May result in poor print quality.

 Avoid using torn pieces of paper or paper spliced with plastic adhesive tape.

 Avoid forcibly pulling already loaded paper by hand.

 Avoid using a sharp pointed device to operate panel buttons.

Be sure to rmly insert the cable plugs into their mating sockets.

 A cross connection may damage the printer’s internal electronics or the

host system’s hardware.

Only use the printer with devices that have designated solenoid specications for

the cash drawer interface connector.

 Neglecting this caution may result in malfunction or failure.

12

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To prevent injury and printer failures from worsening, observe the following:

 Do not touch the printing surface of the thermal head.

 Do not touch any of the moving parts (e.g., paper cutter, gears, active electric

parts) while the printer is working.

 In case of trouble do not attempt to repair the printer. Ask Citizen Systems ser-

vice for repair.

 Be careful that the covers do not pinch your hands or ngers.

 Be careful of the sharp edges on the printer. Do not allow them to injure you or

damage property.

 May result in electric shock, burn, or injury.

If the printer emits smoke, an odd smell, or unusual noise while

printing, immediately abort the current print session and

unplug the printer from the electric outlet.

DAILY MAINTENANCE

Observe the following precautions for daily maintenance.

 When cleaning the printer, always turn it off and unplug it from the electric outlet.

 Use a soft, dry cloth for cleaning the surface of the printer case.

For severe stains, use a soft cloth slightly dampened with water.

Never use organic cleaning solvent such as alcohol, paint thinner, trichloroethyl-

ene, benzene, or ketone. Never use a chemically processed cleaning cloth.

 To remove paper dust, use a soft brush.

CAUTION

The thermal head is at a dangerously high temperature immediately after

printing.

Allow it to cool off before starting maintenance work.

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THE TABLE OF CONTENTS

1. GENERAL OUTLINE .....................................................................15

1.1 Features ............................................................................................15

1.2 Unpacking .........................................................................................16

1.3 Model Classication ..........................................................................17

1.4 Basic Specications ..........................................................................18

2. EXPLANATION OF PRINTER PARTS ........................................... 20

2.1 Printer Appearance ...........................................................................20

2.2 Inner area of the top cover ................................................................23

2.3 Other Built-in Functions .....................................................................25

3. SETUP ............................................................................................ 27

3.1 Connecting the AC Power Cord .........................................................27

3.2 Serial Interface Board ........................................................................29

3.3 USB Interface ....................................................................................30

3.4 Bluetooth Interface Board ..................................................................31

3.5 Bluetooth USB host interface board ..................................................34

3.6 Ethernet (LAN)/Wireless LAN Interface Board ..................................39

3.7 USB Power Supply Port .....................................................................45

3.8 Connecting the Cash Drawer ............................................................47

3.9 Precautions for Installing the Printer .................................................49

3.10 Adjusting the Paper Near-end Sensor .............................................50

3.11 Roll paper partition ..........................................................................51

3.12 Loading Paper .................................................................................53

3.13 Adjusting Media Sensor Positions ................................................... 58

3.14 Selecting a Paper Type ....................................................................60

3.15 Calibrating the Paper Sensor ..........................................................61

3.16 Precautions for Creating Applications and Practical Operations .....63

3.17 Download Site for Various Electronic Files ...................................... 63

4. MAINTENANCE AND TROUBLESHOOTING ...............................64

4.1 Periodic Cleaning ..............................................................................64

4.2 Clearing a Cutter Error ......................................................................65

4.3 Self Test .............................................................................................66

4.4 Hexadecimal Dump Printing .............................................................. 67

4.5 Error Indications ................................................................................68

4.6 Paper Jams .......................................................................................70

4.7 Precautions for Performing Printing for Which

Printing Speed Changes ...................................................................70

14

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5. OTHER ...........................................................................................71

5.1 External Views and Dimensions ........................................................ 71

5.2 Printing Paper ....................................................................................74

5.3 Manual Setting of Memory Switches ................................................. 78

5.4 Selecting and Setting the Cut Action .................................................83

15

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1. GENERAL OUTLINE

This product is a line thermal printer capable of printing on media up to 4 inches wide.

It can instantly print labels, tickets, and receipts containing a large volume of data that

would not t on normal width receipt paper.

This printer has extensive features so it can be used in a wide range of applications.

1.1 Features

 High-speed printing at up to 200 mm/sec possible

 Stylish design

 Support for media up to 112 mm wide

 Support for label paper and black mark paper

 High-speed cutter employed

 USB interface included as standard

 Equipped with a standard USB power supply port

 Interchangeable interface board

 Built-in drawer kick interface

 USB-linked power OFF function available

 Paper saving function available

 ENERGY STAR compliant power saving function

 XML/Web print function included (wired LAN or wireless LAN model)

 USB host function capable of controlling peripheral devices included (wired LAN or

Bluetooth USB host model)

 Support for the JIS X0213 third and fourth level Kanji character sets

 Support for the simplied and traditional Chinese character sets and Hangul char-

acter set

 Support for UTF-8 using commands

 Various customizations using the memory switches possible

 User created characters and logos can be saved in the user memory

 Support for barcodes and 2D codes, including GS1-DataBar

 Apple MFi certied Bluetooth communication support (Bluetooth model)

16

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1.2 Unpacking

Make sure the following items are included with your printer.

NAME

QUAN-

TITY

ILLUSTRATION

Printer 1

AC Adapter *1 1

AC cord 1

Media shaft *2 1

USB cable clamp 1

Sample paper roll 1 roll

Quick Start Guide 2

*1: Standard model only

*2: Use this with label paper and ticket paper that has a large core.

17

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1.3 Model Classication

Model numbers indicate printer features according to the following system.

CT - S4500 A RS E - BK

12354

1. Model name

2. AC adapter storage case

A: None

S: Yes

3. Interface

RS: Serial RS-232C+USB

ET: Ethernet+USB

HET: Ethernet (USB host function) + USB

BT: Bluetooth+USB

HBT: Bluetooth (USB host function) + USB

WF: Wireless LAN+Ethernet+USB

NN: USB

4. Market

U: North America

E: Europe

I: India

5. Body case color

WH: Pure white

BK: Black

Contact us in advance for special combinations, some of which may not be available.

18

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1.4 Basic Specications

Item Specications

Model CT-S4500

Print method Line thermal dot print method

Print widths 104 mm/832 dots, 90 mm/720 dots, 82.5 mm/660 dots, 72 m/576 dots, 68.25 mm/546

dots, 64 mm/512 dots, 54.5 mm/436 dots, 54 mm/432 dots, 52.5 mm/420 dots, 48

mm/384 dots, 45 mm/360 dots, factory default 104 mm/832 dots

Dot density 8 × 8 dots/mm (203 dpi)

Print Speed 200 mm/sec (maximum speed, print density level 100%, 1600 dot lines/sec)

Number of print

columns *1

Font Maximum

number of

characters

(columns) /

112 mm

Maximum

number of

characters

(columns) /

80 mm

Maximum

number of

characters

(columns) /

58 mm

Dot

conguration

(dots)

Font A 69 48 35 12 × 24

Font B 92 64 46 9 × 24

Font C 104 72 52 8 × 16

Character size *2 Font A:1.50×3.00 mm, Font B:1.13×3.00 mm, Font C:1.00×2.00 mm

Character type Alphanumeric characters, international characters, PC437/850/852/857/858/860/863/86

4/865/866, WPC1252, WPC1258, Katakana, ThaiCode 11/18 (1Pass/3Pass), TCVN-3,

Kanji (JIS rst, second, third, and fourth level), Kana, extended characters, JIS X0213,

GB18030, BIG5, KS Hangul, EUC Hangul

User memory 384 KB (capable of storing user-dened characters and logos)

Bar code types UPC-A/E, JAN(EAN) 13 digits/8 digits, ITF, CODE39, CODE128, CODABAR (NW-7),

CODE93, PDF417, QR Code, GS1-DataBar

Line spacing 4.25 mm (1/6 inch) (Variable by command)

Paper Roll paper: 112 mm × maximum Ø102 mm

Paper thickness: 65-85 μm (25.4 mm ≥ core tube inner diameter ≥ 12 mm/32 mm ≥ core

tube outer diameter ≥ 18 mm)

85-150 μm (core tube diameter: inner 25.4 mm / outer 32 mm)

Label paper: 150 μm or less (core tube diameter: inner 25.4 mm / outer 32 mm)

Interface Serial (RS-232C standard), USB, Bluetooth+USB, LAN, wireless LAN+LAN, LAN (USB

host function) (USB 2 port)), Bluetooth (USB host function) (USB 2 port))

Ethernet 100BASE-TX/10BASE-T

Wireless LAN IEEE802.11n, IEEE802.11a, IEEE802.11g, IEEE802.11b

Bluetooth Version: Bluetooth 3.0 + EDR

Prole: SPP (Serial Port Protocol), iAP (iPod Accessory Protocol)

Power class: Class2

USB power supply

port

Max. 2.1 A

Cash drawer kick-

out

Supports 2 cash drawers

Input buffer 4 K bytes/45 bytes

Power consumption Approximately 65 W (for normal printing), approximately 1.5 W (during standby)

AC Adapter Rated input: AC 100 to 240 V, 50/60 Hz, 150 VA

Rated output: DC 24 V, 2.5 A

Weight Standard model: Approximately 2.5 kg

Model with stored AC adapter: Approximately 3.2 kg

Outside dimensions Standard model: 170 (W) × 151.3 (H) × 216.2 (D) mm

Model with stored AC adapter: 170 (W) × 193.3 (H) × 216.2 (D) mm

19

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Item Specications

Operating tempera-

ture and humidity

5 to 40°C,

10 to 90% RH (no condensation) (65 μm ≤ paper thickness ≤ 85 μm)

10 to 80% RH (no condensation) (85 μm ≤ paper thickness ≤ 150 μm)

Storage temperature

and humidity

-20 to 60°C, 10 to 85% RH (no condensation)

Print head life *3 Thermal roll paper: 100 km, 200 million pulses

Thermal label roll paper: 50 km, 100 million pulses

Auto cutter life *3 Thermal roll paper: 1 million cuts

Thermal label roll paper: 200 thousand cuts

Safety standard *4 UL, C-UL, FCC Class A, CE Marking

Notes:

*1: The number of printable columns is selected using a memory switch.

The numbers of columns noted in this table refer to typical models. The number of

columns varies depending on specications.

*2: Characters appear small because the dimensions include a blank area surrounding

each character.

*3: According to our test conditions

*4: This standard applies when our AC Adapter is used.

20

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2. EXPLANATION OF PRINTER PARTS

2.1 Printer Appearance

Names of parts

Standard model

1

2

5

3

4

Model with stored AC adapter

6

1. Media window

Enables users to check the media level.

2. Top cover

Opens upward so users can replace or set media.

3. Operation panel

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