Mobility AL EXT Electric Scooter Manuale utente

USER MANUAL

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English ..................................................................................02

Italiano ..................................................................................24

Español.................................................................................46

Français ................................................................................ 68

Deutsch ................................................................................90

Polski .................................................................................. 112

................................................................................ 134

.......................................................................... 156

 ............................................................................. 178

........................................................................ 200

Nederlands ......................................................................... 222

Srpski.................................................................................. 244

 ......................................................................... 266

Türkçe ................................................................................. 288

 ...................................................................................... 310

02

User manual

Contents

Instructions translated from the original Italian

Thank you for choosing this product.

For information, technical support, assistance and to consult the general terms of the warranty,

contact your dealer or visit https://www.alemobility.com/it/assistenza/

ENGLISH

AL EXT

This manual refers to the following electric scooter:

1. Safety instructions

2. Package contents and assembly

3. Product overview

4. Command information / Control panel

5. Quick guide

6. Folding and carrying

7. Range and performance

8. Storage, maintenance and cleaning

9. App configuration

10. Technical data sheet

11. Troubleshooting

12. Liability and general terms of warranty

1. SAFETY INSTRUCTIONS

03

ENGLISH 1. SAFETY INSTRUCTIONS

CAUTION

IMPORTANT! Read and follow the instructions carefully before using the item. Keep this manual for future reference

or new users.

Take the time to learn the basics of the procedure to avoid severe accidents that may occur in the initial months.

Contact your dealer for advice on how to use the bike correctly or indications on contacting a suitable training

organisation.

The company assumes no direct or indirect responsibility arising from misuse of the item, non-compliance with both the

highway code and the instructions in the manual, accidents or disputes caused by non-compliance or illegal activity.

This product is to be used for recreational purposes, by one person only and without passengers, therefore it cannot be

used by more than one person at a time.

Do not modify the intended use of the vehicle in any way. The item is not suitable for stunts, competitions, transporting

objects, towing other vehicles or trailers.

The electric scooter must be used carefully, always respecting the rules imposed by the Highway Code of the country

where it is used, in order to avoid dangerous situations and to take the utmost care of yourself and others.

CAUTION

Illustrative vehicle design requirements:

Electric scooter model AL EXT Green AL EXT Bronze

Product code with indicators included

LA-MO-210001 AR-MO-210004

LA-MO-220002 LA-MO-210002

MIN weight (Kg) 30 30

MAX weight (Kg) 120 120

MIN age * 14 14

MAX age * 65 65

MIN height (cm) 120 120

MAX height (cm) 200 200

* Before using the product, check and follow local regulations regarding the minimum age of the rider, restrictions

on the type of riders who can use the product and on the use of the product itself.

The A-weighted emission sound pressure level (noise) at the rider’s ear is less than 70 dB(A).

04

Symbols identifying safety warnings

The following visual symbols are used to identify safety messages in this manual. They draw the focus of attention of

the reader/user to the proper, safe use of the item.

CAUTION

Pay attention

Highlights the rules to follow to prevent damage to the item and/or prevent hazardous situations from arising.

DANGER

Residual risks

Highlights the presence of hazards that generate residual risks to which the user must pay attention to avoid injury or

material damage.

General warnings

CAUTION

It is important to bear in mind that when out in a public space or on the road, even when the instructions in the manual

are observed down to the letter, the rider is not immune to injury caused by infractions or inappropriate actions taken

towards other vehicles, obstacles or persons. Misuse of the item or non-compliance with the instructions provided in this

manual may cause severe injury.

This product is an electric vehicle. The faster you ride, the longer the braking distance. Emergency braking on slippery,

muddy, wet or icy roads may result in wheel spin and loss of balance. Adequate speeds and safety distances from other

vehicles or pedestrians must be adhered to. Take extra care when riding on unfamiliar roads. Do not open the kickstand

when using the item, risk of severe personal injury and damage to item.

CAUTION

On wet roads, the braking distance increases and the grip decreases compared to dry roads! Drive more carefully, keep

a safe distance!

For personal safety, wear a helmet, and knee and elbow pads to protect against falls and injuries while riding the item.

When allowing others to use the item, ensure that the rider wears the safety equipment and explain the operation of the

vehicle. To avoid injury, do not allow other persons to use the item if they do not know how to use it. Wear shoes before

using the item.

Children must not play with the electric scooter or its parts, nor should they be allowed to clean it or perform

maintenance operations.

When riding, take special care to not frighten children or pedestrians. When overtaking behind them, warn them by

sounding the horn and slow down using the minimum speed of 6km/h.

05

Instructions and warnings on rider behaviour

Conditions Appropriate/intended use Improper use

Riders One More than one person, with children

or animals

Safety equipment Helmet, knee pads, elbow pads,

reflective vest

No safety equipment

Pre-riding check

Prior to each use, check brakes and

any wear, check tyre pressure (see

side of tyre for recommended value),

wheel wear, throttle, indicators, lights

and charge status of battery.

Never checking the item prior to use

If any unusual noises or faults are

detected, do not use the item and

contact your dealer or the Authorised

Technical Support Department

Using the item when noise or faults

are present

Walking while pushing

the item

Not accelerating Depressing the throttle

Pushing while walking across

pedestrian crossings

Riding the vehicle on pedestrian

crossings

In pedestrian areas when not in

pedestrian mode (6 km/h)

Riding the vehicle in pedestrian areas

when not in pedestrian mode (6 km/h)

In overcrowded areas Riding the vehicle in overcrowded areas

Stationary

The person riding the item must be

able to easily place both feet on the

ground while holding the handlebars

at the correct height

Not being able to keep the item

stationary and balanced

Sitting on the item while it is running or

stationary

06

Conditions Appropriate/intended use Improper use

Riding under normal

conditions

No objects hanging from handlebars Objects hanging from handlebars

result in instability and may impede

manoeuvring

Riding with both hands on the

handlebars

One-handed or hand-free riding

Not using devices such as phones,

smartwatches, music players, or

headphones

Using devices such as phones,

smartwatches, music players, or

headphones

Riding with both feet on the footrest

comfortably and safely

Riding with one or more feet off the

footrest

It is prohibited to place or amass weight

on the rear mudguard.

Riding with helmet and protective

equipment

Riding without helmet and protective

equipment

Riding on easily accessible, smooth

compact roads, avoiding heavily

trafficked or overcrowded areas:

e.g. dedicated cycle paths, smooth

paved surfaces

Riding on motorways, long-distance

roads

Riding on busy roads

Riding on pavements

Riding in overcrowded areas

Riding on very rough roads

Riding near: ravines, escarpments,

harbours, sea, lakes or rivers

Complying with local regulations and

the highway code

Failure to comply with regulations and

the highway code

Looking ahead and watching out

for obstacles, vehicles or nearby

pedestrians

Becoming distracted while riding

Changing direction, making sure to be

seen, moderating speed

Changing direction abruptly at high

speed without making sure that you

have been seen

Anticipating the route and

moderating speed while observing

the highway code and those that are

the most vulnerable

Braking and cornering at the same time

makes the vehicle unstable

Using direction indicators, if included

on the item

Not using direction indicators

Slowing down when pedestrians are

present

Accelerating or maintaining a constant

speed when pedestrians are present

Using pedestrian mode in pedestrian

areas (6 km/h)

Warning others of your presence by

using the bell

Riding without using pedestrian mode in

pedestrian areas (6 km/h)

Not warning others of your presence by

using the bell

Uneven road conditions:

speed bumps/steps/rough

road surfaces

Riding at moderate speeds High-speed riding

Bend knees slightly for better shock

absorption when traversing uneven

surfaces.

Accelerating over bumps or ditches,

going down steps, jumping over

obstacles, climbing pavements, riding

harshly.

07

Conditions Appropriate/intended use Improper use

Behaviour: around bends,

down slopes, in the presence

of nearby obstacles, vehicles

and pedestrians

Keeping at a safe distance Not observing safety distances

Ceasing to accelerate

Braking and slowing down

Accelerating

Riding at moderate speed and

braking safely

Riding at high speed, braking suddenly

Paying attention to doors and other

high obstacles

Traversing beneath high obstacles

Visibility conditions

Only ride if there is enough light

to ride safely. When riding in

unfavourable lighting conditions

(from half an hour following sunset,

throughout the entire period of

darkness and even during the day,

if weather conditions preclude road

visibility, when driving through

tunnels), remember to switch on the

item’s lights and wear a reflective

vest, belts or bands.

Riding in unfavourable lighting

conditions with lights off and without

using a reflective vest, belts or bands.

Weather conditions

Driving in optimal conditions (no rain) Driving in adverse conditions:

in the rain, in case of snowfall, in the

presence of ice or mud on the road, in

case of strong wind and fog.

Parking

In designated areas without impeding

movement of vehicles or pedestrians

Everywhere, impeding movement of

vehicles or pedestrians

On smooth surfaces, ensuring

stability is maintained

On uneven surfaces and without

ensuring stability

Switching off the item and using an

anti-theft device

Using the kickstand provided

Leaving the item switched on,

unattended with no anti-theft device

Engaging in extreme sports/

acrobatics

NO YES, improper use:

Riding near: ravines, escarpments,

harbours, sea, lakes or rivers

Riding through puddles

Racing with other vehicles

Subjecting the item to

forceful impact

NO YES, improper use:

Jumping over object or persons, jumping

off steps or from high places

What to do after a fall:

Check that the throttle lever works properly. To do this, accelerate and decelerate several times.

Check that the brakes work properly. To do this, get off the item, push it forward and brake to ensure it responds to the

controls.

Check that all vehicle components are in place and securely fastened.

Check tyre wear and pressure (see side of tyre for recommended value).

Check the wear of the brakes and cables.

DANGER

The brakes may become hot during use. Do not touch after use.

08

Assembled item, the handlebar must be installed using the special screws contained in the package.

2. PACKAGE CONTENTS AND ASSEMBLY

Model Reference picture In the package Handlebar assembly

AL EXT

Accessories:

- Allen keys

- #4 bolts for

handlebars

- #2 bolts for stand

- Stand

- Charger

Method:

• Take the item out of its packaging.

• Open the handlebar stem and secure it by closing the lever on the closing mechanism.

• Connect the display power cable to the main wiring (if necessary).

• Fit the handlebar onto the stem (do not crush the cables).

• Insert and tighten the bolts on the stem using the supplied spanner.

• Fit the stand (if necessary).

• Adjust the locking mechanism on the stem* (if necessary).

Model Reference picture * Adjusting the stem locking

mechanism

AL EXT

There is a hex screw inside the

mechanism.

If the handlebar stem is not very stable

after closing, adjust the screw in the

mechanism, by tightening or loosening

it as required to increase the stability of

the stem.

09

CAUTION

Assemble the item correctly. If, during assembly, any factory defects, unclear steps or difficulties with assembly or

adjustments are encountered, do not ride the vehicle and contact your dealer or visit https://www.alemobility.com/it/

for technical support.

Do not use accessories and/or additional parts that are not approved by the manufacturer.

Keep children away from plastic items (including packaging materials) and small parts that may result in suffocation.

It is forbidden to modify or transform the item or any its parts in any way, as this may impair efficiency, reduce

structural integrity and cause damage. If any factory defects, unusual noises or faults are encountered, do not ride the

vehicle and contact your dealer or visit https://www.alemobility.com/it/ for technical support.

10

In the interest of technological development, the manufacturer reserves the right to modify the item with no prior

notice and this manual will not be automatically updated.

For information and to view updates of this manual, visit https://www.alemobility.com/it/

AL EXT

3. PRODUCT OVERVIEW

1. Front headlight

2. Brake lever

3. Hook

4. Locking mechanism

5. Front wheel

6. Stand

7. Charging port

8. Footrest

9. Fastening clip

10. Rear light

11. Rear mudguard

12. Rear drive wheel

13. Brake caliper

14. Bell

15. Display

16. Throttle

17. ON/OFF button

18. Light Switch

19. USB port

11

3. PRODUCT OVERVIEW Battery charging

CAUTION

Prior to using the item for the first time, charge to 100%. Ensure the item, charger, and charging port are dry.

Instructions

-Open the kickstand

-Switch off the item

Model Reference picture INSTRUCTIONS

AL EXT

• Only use the supplied magazine.

• Connect the charger first to the wall

socket and only then to the charging

socket.

• Do not switch on the electric scooter

while it is charging.

CAUTION

The red light on the charger will turn green

when charging is complete.

To recharge the item, use the battery charger supplied ONLY

CAUTION

Model Battery charger model Output voltage Charging time

AL EXT FCA136-546020 54.6V, 2A 7 hours

Using another type of charger may damage the scooter or entail other potential risks.

Never leave the item unsupervised while it is charging. Do not switch the product on while it is charging.

After each use, fully recharge the battery to extend its useful life. Do not recharge the item immediately after use. Allow

the scooter to cool for an hour before recharging.

The item should not be charging for extended periods. Overcharging reduces battery life and poses additional potential

hazards.

Allow the vehicle to discharge completely to prevent damage to the battery.

Damage caused by the battery being left uncharged for a long period is irreversible and is not covered by the limited

warranty. Once the damage has occurred, the battery cannot be recharged (the battery must not be dismantled by

12

unqualified personnel, as this could lead to electric shocks, short circuits or even major safety incidents). If the owner

is away, e.g. on holiday, and the device is entrusted to a third party, leave it in a partial charge state (20-50% charge),

not fully charged.

Carry out regular visual inspection of the charger and charger cables. If the battery charger cable is clearly damaged,

do not use it to avoid further damage and/or risks; please contact us for a replacement.

Battery warnings

The battery consists of lithium-ion cells and chemical elements that are hazardous to health and the environment. Do

not use the item if it emits odours, substances or excessive amounts of heat. Do not dispose of the item or the battery

with household waste. The end user is responsible for the disposal of electrical and electronic equipment and batteries

in compliance with all applicable regulations.

Avoid used, defective and/or non-original batteries of other models or brands.

DANGER

Do not leave the battery near fire or heat sources. Fire and explosion hazard.

Do not open the battery or take it apart. Do not strike, throw, or puncture the battery or attach objects onto it.

Do not touch any substances leaking from the battery, as they are deemed hazardous. Do not allow children or pets to

touch the battery.

Do not overcharge or short-circuit the battery. Fire and explosion hazard.

Do not immerse or expose the battery to water, rain or other liquids. Do not expose the battery to direct sunlight,

excessive heat or cold (for example, do not leave the item or battery in a car in direct sunlight for extended periods of

time), or environments containing explosive gases or flames.

Do not carry or store the battery with metal objects such as hairpins, necklaces, etc. Contact between metal objects and

battery contacts may cause a short circuit resulting in physical injury or death.

13

4. COMMAND INFORMATION / CONTROL PANEL

Model

AL EXT

Throttle (A): press down to accelerate.

Power button (B): long press to switch the

electric scooter on or off.

Lights (C): Long press the button to switch the

lights on or off.

Brake lever (F and D2): squeeze the lever to

brake.

Direction indicators (E): Push the switch to the

right or left to activate and/or deactivate.

Speed mode (C): press the button momentarily to

change the speed level.

Bell (D): press the lever once to operate.

ODO/TRIP odometer: press button (B) momentarily

three times to switch between ODO and TRIP.

USB charging port (G): Lift up the rubber cover to

access the socket (5V, 0.5A)

1. Battery level: status of the remaining charge.

2. Autonomy: estimation of remaining mileage.

3. Speed mode (LED bar):

• Level 1 - green.

• Level 2 - orange.

• Level 3 - red.

4. Bluetooth: Smartphone connection available.

5. Speedometer: instantaneous speed of the

electric scooter (km/h and mph).

6. ODO/TRIP odometer: total distance travelled

and single session distance.

7. AVG Speed: average speed.

8. Pedestrian mode: assistance in pushing the

vehicle (6 km/h) with flashing rear light.

9. Cruise control: speed control.

It is activated after the same speed has been

maintained for a few seconds.

10. Lights indicator light.

14

Direction indicators

Model

AL EXT

Direction indicators are positioned at the ends of the handlebars (left and right sides).

The direction indicators are required to provide early warning of any change in direction while

riding.

Drive control: CAUTION

Before each use of the product, check

the correct operation of the direction

indicators.

15

5. QUICK GUIDE

• Prior to using the item for the first time, charge to 100%.

• Check tyre pressure (see side of tyre for recommended value). If the item does not reach at least 60% of the

declared kms, or the maximum speed within the first 3 months of use, it is likely that the wheels have deflated once

more. In this case, restore pressure as indicated.

• Check and adjust the brakes.

• Switch on the display.

• Place the item onto a flat surface.

• Hold the handlebars firmly using both hands. Step onto the footrest with one foot and use the other to give yourself

a gentle push and accelerate.

CAUTION

Zero Start Function: the throttle is activated once the forward speed exceeds 3 km/h.

For safety reasons, the item is initially set up to avoid standing starts.

• When riding the item, tilt body in the riding direction during a turn and slowly turn the handlebars.

• Stop the item, release the throttle and pull the brake lever.

• To get off, first stop the vehicle. Getting off the moving electrical scooter may cause damage.

• Prior to each use, check brakes and any wear, check tyre pressure (see side of tyre for recommended value), wheel

wear, throttle and charge status of battery.

Adjusting the position of the brake levers

The position of the brake lever

can be adjusted if required using

point A.

(see figure)

16

Brake adjustment

Adjusting the brake calliper

If the brake is too tight or too loose, use the hex wrench to

loosen screw (A), then adjust the brake wire (shorten the

brake wire from the top end if it is too tight. If the wire is

too loose, pull it from the bottom end), then tighten screw

(A) again.

If the wire is too loose or too tight even after following the

first step, it may be necessary to adjust the (fixed) brake

pad by means of the wheel located on the opposite side. Use

the hex wrench to move away (counter-clockwise) or closer

(clockwise) the brake pad (B) (see picture). Check the correct

alignment between the brake caliper and the disc. Use screws

C and D to adjust the position / alignment on the disc, if

necessary.

For the rear brake calliper, unscrew and remove bolts C and D,

then remove the brake calliper from the disc.

17

Make sure the electric scooter is turned off. Hold the handlebar stem with your hand, pull the lever, fold the stem

towards the footrest and fasten it.

Opening:

Releasing the handlebar stem: move the handlebar

release clip outwards, raise the handlebar stem as far

as it will go and secure it by pushing the lever inwards.

Switch on the electric scooter.

Closing:

Switch off the electric scooter, pull the safety hook

upwards and pull the lever outwards, guide the

handlebar stem inwards, insert the clip into the hook and

ensure that it is securely locked.

After folding, lift it by holding the handlebar stem with one or both hands.

6. FOLDING AND CARRYING

CAUTION

Make sure to secure the item during transportation. If the item cannot be lifted, do not transport with the item raised. If

dropped, the item may cause severe injury and damage.

18

7. RANGE AND PERFORMANCE

The maximum range and performance of the vehicle depends on a number of variables:

Terrain: riding on smooth roads provides greater range and performance than riding on rough roads and climbs.

Weight of user: the greater the weight, the lower the range and performance of the vehicle.

Temperature: riding the electric scooter in very cold or hot conditions affects range and performance.

Speed and riding style: riding smoothly and at a constant speed extends the range. Continuous acceleration,

deceleration and manoeuvring greatly reduce the range. A lower speed extends the range.

Maintenance: prompt recharging, proper maintenance and regular checking of tyre pressure (see reference value in

section 10) increase range and ensure consistent performance over time.

The level of battery charge affects performance – the lower the level, the lower the speed, especially on climbs.

8. STORAGE, MAINTENANCE AND CLEANING

If there are stains on the body of the scooter, wipe with a damp cloth. If the stains persist, apply neutral soap, brush

out with a toothbrush, then wipe with a damp cloth. If there are scratches on the plastic components, use sandpaper

or other abrasive material to remove them. Do not clean the items with alcohol, petrol, paraffin or other corrosive

or volatile chemical solvents to prevent severe damage. Do not wash the item using high-pressure water jets. When

cleaning the scooter, make sure that it is switched off, that the charging cable is disconnected, and the rubber cap is

closed, as a water leak may cause an electric shock or other serious problems. Water seeping into the battery may

cause damage to internal circuits and risk of fire or explosion. Should you suspect that water may have entered the

battery, stop using the battery immediately and return it to your dealer’s after-sales service for checking.

When the item is not in use, store it indoors in a cool, dry place. Do not store outdoors or inside cars for extended

periods of time. Excessive sunlight, overheating, and excessive cold accelerate tyre ageing and jeopardize the life of

both the item and the battery. Do not expose it to rain or water or immerse it in water to wash it.

Regularly check the tightness of the bolted parts, in particular wheel axles, the folding and transportation system, the

steering system, the braking system, the state of the frame, the forks and the suspension. Nuts and all other self-locking

fasteners may lose their effectiveness. Periodically check and tighten these components.

Like all mechanical components, the item is subject to wear and tear. Different materials and components may react

to wear or stress fatigue in a variety of ways. If the service life of a component is exceeded, it may break suddenly,

resulting in injury to the rider. Any cracks, scratches or changes in colour in areas subject to high levels of stress

indicate that the life of the component has been reached and must be replaced.

Check the condition of the tyres: there must be no cuts, cracks, foreign bodies, abnormal swelling, missing parts or

other damage. For tyre pressure, refer to the value indicated in section 10 in this instruction manual.

Do not attempt to disassemble or repair the scooter yourself. Replacement of all electric scooter components should be

carried out by an authorised technical service department. For further information, contact your dealer or visit:

https://www.alemobility.com/it/

9. APP CONFIGURATION

19

8. STORAGE, MAINTENANCE AND CLEANING

9. APP CONFIGURATION

Products that are equipped with Bluetooth and can be paired with the AL e-Mobility app are listed below: AL EXT.

The App allows you to control the item directly from your Smartphone.

Scan the QR CODE to download and install the App. If the App is not found, search for it on your reference App store.

Open the App and follow the instructions provided.

The App may require various permissions required for the use and operation of the App itself.

The App version may have been updated by your App store. It is advisable to constantly check whether any updates

are available for the App in order to be able to use the new features and always install the latest version of the App on

your device.

Do not use your device while riding.

Open the App and follow the instructions given.

CAUTION

The App may require various permissions required for the use and operation of the App itself.

The app version may have been updated by your app store. It is advisable to constantly check whether any updates are

available for the App in order to be able to use the new features and always install the latest version of the App on your

device.

Do not use your device while riding.

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