WARRANTY SERVICES
Questions, Assistance, and Services – Your local hobby store and/or place of
purchase cannot provide warranty support or service. Once assembly, setup or use of
the Product has been started, you must contact your local distributor or Horizon directly.
This will enable Horizon to better answer your questions and service you in the event
that you may need any assistance. For questions or assistance, please visit our website
at www.horizonhobby.com, submit a Product Support Inquiry, or call the toll free
telephone number referenced in the Warranty and Service Contact Information section
to speak with a Product Support representative.
Inspection or Services – If this Product needs to be inspected or serviced and
is compliant in the country you live and use the Product in, please use the Horizon
Online Service Request submission process found on our website or call Horizon to
obtain a Return Merchandise Authorization (RMA) number. Pack the Product securely
using a shipping carton. Please note that original boxes may be included, but are not
designed to withstand the rigors of shipping without additional protection. Ship via a
carrier that provides tracking and insurance for lost or damaged parcels, as Horizon
is not responsible for merchandise until it arrives and is accepted at our facility. An
Online Service Request is available at http://www.horizonhobby.com/content/service-
center_render-service-center. If you do not have internet access, please contact Horizon
Product Support to obtain a RMA number along with instructions for submitting your
product for service. When calling Horizon, you will be asked to provide your complete
name, street address, email address and phone number where you can be reached
during business hours. When sending product into Horizon, please include your RMA
number, a list of the included items, and a brief summary of the problem. A copy of your
original sales receipt must be included for warranty consideration. Be sure your name,
address, and RMA number are clearly written on the outside of the shipping carton.
A PARTICULAR PURPOSE. THE PURCHASER ACKNOWLEDGES THAT THEY
ALONE HAVE DETERMINED THAT THE PRODUCT WILL SUITABLY MEET THE
REQUIREMENTS OF THE PURCHASER’S INTENDED USE.
Purchaser’s Remedy – Horizon’s sole obligation and purchaser’s sole and exclusive
remedy shall be that Horizon will, at its option, either (i) service, or (ii) replace, any
Product determined by Horizon to be defective. Horizon reserves the right to inspect
any and all Product(s) involved in a warranty claim. Service or replacement decisions
are at the sole discretion of Horizon. Proof of purchase is required for all warranty
claims. SERVICE OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE
PURCHASER’S SOLE AND EXCLUSIVE REMEDY.
Limitation of Liability – HORIZON SHALL NOT BE LIABLE FOR SPECIAL, INDIRECT,
INCIDENTAL OR CONSEQUENTIAL DAMAGES, LOSS OF PROFITS OR PRODUCTION OR
COMMERCIAL LOSS IN ANY WAY, REGARDLESS OF WHETHER SUCH CLAIM IS BASED
IN CONTRACT, WARRANTY, TORT, NEGLIGENCE, STRICT LIABILITY OR ANY OTHER
THEORY OF LIABILITY, EVEN IF HORIZON HAS BEEN ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES. Further, in no event shall the liability of Horizon exceed the individual
price of the Product on which liability is asserted. As Horizon has no control over use,
setup, final assembly, modification or misuse, no liability shall be assumed nor accepted
for any resulting damage or injury. By the act of use, setup or assembly, the user accepts
all resulting liability. If you as the purchaser or user are not prepared to accept the
liability associated with the use of the Product, purchaser is advised to return the Product
immediately in new and unused condition to the place of purchase.
Law – These terms are governed by Illinois law (without regard to conflict of law
principals). This warranty gives you specific legal rights, and you may also have other
rights which vary from state to state. Horizon reserves the right to change or modify this
warranty at any time without notice.
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