Enterprise Gateway Router
with Gigabit Ethernet
Model: USG
Introduction
Thank you for purchasing the Ubiquiti Networks® UniFi®
Security Gateway. This Quick Start Guide is designed to guide
you through installation and also includes warrantyterms.
Package Contents
UniFi Security Gateway Power Adapter
(12V, 1A)
Power Cord
Enterprise Gateway Router
with Gigabit Ethernet
Model: USG
Screws
(Qty. 2)
Screw Anchors
(Qty. 2)
Quick Start Guide
TERMS OF USE: All Ethernet cabling runs must use CAT5 (or above). It is the professional
installer’s responsibility to follow local country regulations and indoor cabling requirements.
UniFi Controller System Requirements
• Microsoft Windows 8, MacOSX, or Linux
• Java Runtime Environment 1.6 (or above)
• Web Browser: Mozilla Firefox, Google Chrome, Microsoft
Edge, or Microsoft Internet Explorer 11
• UniFi Controller software v5.4 or higher (available at:
www.ubnt.com/download/unifi)
Network Requirements
A UniFi Cloud Key or management station running the UniFi
Controller software, located either on-site and connected to
the same Layer-2 network, or off-site in the cloud or NOC
US-16-150W
USG
(DHCP Server)
Internet
UAP-AC-PRO UAP-AC-LR
LAN
WAN
UniFi Cloud Key
(UniFi Controller)
Remote Access to
UniFi Controller
UAP-AC-M-PRO
38
13.2 GB
24
GUI 5.0.2075
REFRESH RATE CURRENT SITE USERNAME
2
minutes Default UBNT
28
29.6 1 5 18
WAN
LAN
WLAN
LATENCY THROUGHPUT
msec
DOWNLOADTHROUGHPUT&LATENCY DEVICESON 2.4 GHZ CHANNEL
DEVICESON 5 GHZ CHANNEL
Mbps
ACTIVE DEVICE ACTIVE DEVICES ACTIVE DEVICES
25
22
7
2
0.2
0.01
0
54
118
229
413
700
59
116
200
+
+
0
0.9
7
SPEED TEST
Inacve Inacve
Pending Pending
Inacve
Pending
0
0
0
0
0
0
40 40msec
30msec
20msec
10msec
0
40
30
20
10
0
msec
Mbps
30
Mbps
20
Mbps
10
Mbps
0
Mbps
24
UPLOAD
DEVICES CLIENTS
WAN
Ubiqui Streaming Media 6.49 GB
3.44 GB
921 MB
813 MB
1.25 GB
379 MB
Network Protocols
Web / Web 2.0
Security Update
Unknown
Other
NestLabs
Google
Desktop/Laptop
NAS
Other
LAN
WLAN
DEEP PACKET INSPECTION
THROUGHPUT& LATENCY
Avg/Max Throughput Latency
12HRS
NOW
HRS
1
36
1
23
4
2
2
2
2
5
18
40 44 48 52 56 60 64
100 104 108
112
116 120 124 128
132 136 140 144 149 153 157 165161
2 3 4 5 6 7 8 9 10 11
1Mbps
0.8Mbps
0.6Mbps
0.4
Mbps
0.2Mbps
0
24HRS 12HRS NOW
Mbps
msec
msec
msec
msec
msec
CLIENTS TRAFFICDEVICES
Sample Network Diagram
All UniFi devices support off-site management controllers. For
setup details, see the User Guide on our website at:
www.ubnt.com/download/unifi
Hardware Overview
Ports Panel
Interface Description
Console
RJ45 serial console port for CLI management.
Use a RJ45-to-DB9 serial console cable to
connect the Console port to your computer.
Then configure using the following settings:
• Baud rate 115200
• Data bits 8
• Parity NONE
• Stop bits 1
• Flow control NONE
Reset
Resets to factory defaults. The UniFi Security
Gateway should be powered on. Press and hold
the Reset button for about 10seconds until
the right LED on the WAN 2 / LAN 2 port starts
flashing and then becomes solidly lit. After a
few seconds, the LED will turn off, and the UniFi
Security Gateway will automatically reboot.
WAN 1
Supports 10/100/1000 Ethernet WAN
connections. Default setting is DHCP client.
LAN 1
Supports 10/100/1000 Ethernet LAN
connections. Default setting is DHCP Server.
Server IP: 192.168.1.1/24
WAN 2 /
LAN 2
Supports 10/100/1000 Ethernet connections.
Configure the port using the UniFi Security
Gateway configuration interface.
LEDs
Power Speed/Link/Act
Status
LED State Status
Status Indicator
Status
White Fully Booted; Not Adopted
Blue Adopted and Provisioned
Alternating
White/Blue
Device Firmware is
Upgrading
Blue
Flashing
Device Locator Activated
from UniFi Controller
Console
Power
Off Power Off
Green Power On
Ethernet
Speed/
Link/
Act
Off No Link
Amber
Link Established at
10/100 Mbps
Amber
Flashing
Link Activity at
10/100 Mbps
Green
Link Established at
1000 Mbps
Green
Flashing
Link Activity at
1000 Mbps
Hardware Installation
The UniFi Security Gateway can be used on a level, stable
surface, or mounted to a wall with the included screws and
anchors. If you are not going to mount the UniFi Security
Gateway on a wall, then skip to the section, Connecting Power.
WARNING: To reduce the risk of fire or electric shock, do
not expose this product to rain or moisture.
WARNING: FAILURE TO PROVIDE PROPER VENTILATION
MAY CAUSE FIRE HAZARD. KEEP AT LEAST 20 MM OF
CLEARANCE NEXT TO THE VENTILATION HOLES FOR
ADEQUATE AIRFLOW.
Wall-Mounting
To mount the UniFi Security Gateway on a wall, you will need a
drill, a 6mm drill bit, and a Phillips screwdriver.
1. Use a 6 mm drill bit to drill two holes 90 mm apart. Insert a
Screw Anchor into each hole.
90 mm
*640-00120-04*
640-00120-04
2. Use a Phillips screwdriver to secure a Screw into each
anchor. Leave a clearance of approximately 3 mm between
the screw head and the wall.
3 mm
3. Position the UniFi Security Gateway over the Screws, and
insert the Screws into the wall-mount slots located on the
bottom of the UniFi Security Gateway. Then slide the UniFi
Security Gateway down to lock it into place.
12VDC
Connecting Power
1. Connect the Power Adapter to the power port.
2. Connect the Power Cord to the Power Adapter. Connect the
other end of the Power Cord to a grounded powersource.
Network Connections
1. Connect an Ethernet cable from a broadband modem or
WAN to the WAN 1 port.
2. Connect an Ethernet cable from a network switch to the
LAN 1 port.
Note:
LAN 1 is set to DHCP Server by default.
Software Installation
Download and install the latest version of the UniFi Controller
software at: www.ubnt.com/download/unifi
From a management station connected to the same Layer-2
network, launch the installer and follow the on-screen
instructions.
Note: If you already have UniFi Controller v5.4 or higher
installed, go to the section, Adopting the UniFi Security
Gateway.
1. The Ubiquiti UniFi Controller window will appear. Click
Launch a Browser to Manage the Network.
2. Select your country and time zone. Alternatively, you can
click restore from a previous backup to use a file that
contains your backup settings. Click Next.
3. The UniFi Controller will discover the UniFi Security
Gateway with the default IP Address,192.168.1.1. Select the
device, and click Next.
4. Create an SSID (wireless network name) and Security
Key. Click Next. If you do not have any UniFi APs on the
network, click Skip.
5. Create an Admin Name and Password for super admin
access to the UniFi Controller. Confirm the Password, and
click Next.
6. Review the UniFi Controller settings. Click Finish to
complete the UniFi Setup Wizard.
7. The login screen for the UniFi Controller will appear. Enter
the Admin Name and Password that you created in the
UniFi Setup Wizard. Click Login.
The UniFi Controller dashboard window will appear.
Adopting the UniFi Security Gateway
1. From the UniFi Controller dashboard, click Devices in the
left menu bar.
2. In the Devices window, locate UniFi Gateway in the list of
devices under the Model column. To adopt and provision
the gateway, click Adopt.
3. The Status Indicator on the UniFi Security Gateway will turn
blue to confirm that it is successfully adopted.
Optional WAN Port Configuration via Layer 3
By default, the WAN port is set to DHCP so it can be assigned
network settings by the service provider. To change the
setting, connect a computer directly (or through a switch) to
the LAN 1 port of the UniFi Security Gateway.
1. From a web browser, go to https://setup.ubnt.com/
https://setup.ubnt.com
2. The UniFi Gateway login window will appear. Enter your
Username and Password. Click Sign In.
Note: If the UniFi Security Gateway has not been
adopted by a UniFi Controller, the login window will
be skipped and the Setup window will appear.
3. In the Setup window, click Edit Configuration to configure
the WAN port to DHCP, Static IP, or PPPoE.
For information on using the UniFi Controller software, refer to
the User Guide located on our website at:
www.ubnt.com/download/unifi
Specifications
UniFi Security Gateway
Dimensions 135 x 135 x 28.3 mm
(5.32 x 5.32 x 1.11")
Weight 366 g (12.9 oz)
Networking Interfaces
Serial Console Port
Data Ports
(1) RJ45 Serial Port
(3) 10/100/1000 Ethernet Ports
Max. Power Consumption 7W
Power Supply 12VDC, 1A Power Adapter (Included)
Supported Voltage Range 9 to 24VDC
LEDs
System
Serial Console Port
Data Ports
Status
Power
Speed/Link/Activity
Layer 3 Forwarding
Performance
Packet Size: 64 Bytes
Packet Size: 512Bytes
or Larger
1,000,000 pps
3 Gbps (Line Rate)
Processor Dual-Core 500 MHz, MIPS64
with Hardware Acceleration
for Packet Processing
System Memory 512 MB DDR2 RAM
On-Board Flash Storage 2 GB
Rackmount Yes
Operating Temperature -10 to 45° C (14 to 113° F)
Operating Humidity 10 to 90% Noncondensing
Certications CE, FCC, IC
Safety Notices
1. Read, follow, and keep these instructions.
2. Heed all warnings.
3. Only use attachments/accessories specified by the manufacturer.
WARNING: Failure to provide proper ventilation may
cause fire hazard. Keep at least 20 mm of clearance next
to the ventilation holes for adequate airflow.
WARNING: To reduce the risk of fire or electric shock, do
not expose this product to rain or moisture.
WARNING: Do not use this product in a location that can
be submerged by water.
WARNING: Avoid using this product during an electrical
storm. There may be a remote risk of electric shock from
lightning.
Electrical Safety Information
1. Compliance is required with respect to voltage, frequency, and current
requirements indicated on the manufacturer’s label. Connection to a
different power source than those specified may result in improper
operation, damage to the equipment or pose a fire hazard if the
limitations are not followed.
2. There are no operator serviceable parts inside this equipment. Service
should be provided only by a qualified service technician.
3. This equipment is provided with a detachable power cord which has
an integral safety ground wire intended for connection to a grounded
safety outlet.
a. Do not substitute the power cord with one that is not the provided
approved type. Never use an adapter plug to connect to a 2-wire
outlet as this will defeat the continuity of the grounding wire.
b. The equipment requires the use of the ground wire as a part of the
safety certification, modification or misuse can provide a shock
hazard that can result in serious injury or death.
c. Contact a qualified electrician or the manufacturer if there
are questions about the installation prior to connecting the
equipment.
d. Protective earthing is provided by Listed AC adapter. Building
installation shall provide appropriate short-circuit backup
protection.
e. Protective bonding must be installed in accordance with local
national wiring rules and regulations.
Limited Warranty
UBIQUITI NETWORKS, Inc (“UBIQUITI NETWORKS”) warrants that the
product(s) furnished hereunder (the “Product(s)”) shall be free from defects
in material and workmanship for a period of one (1) year from the date
of shipment by UBIQUITI NETWORKS under normal use and operation.
UBIQUITI NETWORKS’ sole and exclusive obligation and liability under
the foregoing warranty shall be for UBIQUITI NETWORKS, at its discretion,
to repair or replace any Product that fails to conform to the above
warranty during the above warranty period. The expense of removal and
reinstallation of any Product is not included in this warranty. The warranty
period of any repaired or replaced Product shall not extend beyond its
original term.
Warranty Conditions
The above warranty does not apply if the Product:
(I) has been modified and/or altered, or an addition made thereto,
except by Ubiquiti Networks, or Ubiquiti Networks’ authorized
representatives, or as approved by Ubiquiti Networks in writing;
(II) has been painted, rebranded or physically modified in any way;
(III) has been damaged due to errors or defects in cabling;
(IV) has been subjected to misuse, abuse, negligence, abnormal physical,
electromagnetic or electrical stress, including lightning strikes, or
accident;
(V) has been damaged or impaired as a result of using third party
firmware;
(VI) has no original Ubiquiti MAC label, or is missing any other original
Ubiquiti label(s); or
(VII) has not been received by Ubiquiti within 30 days of issuance of
the RMA.
In addition, the above warranty shall apply only if: the product has been
properly installed and used at all times in accordance, and in all material
respects, with the applicable Product documentation; all Ethernet cabling
runs use CAT5 (or above), and for outdoor installations, shielded Ethernet
cabling is used, and for indoor installations, indoor cabling requirements
are followed.
Returns
No Products will be accepted for replacement or repair without obtaining
a Return Materials Authorization (RMA) number from UBIQUITI NETWORKS
during the warranty period, and the Products being received at UBIQUITI
NETWORKS’ facility freight prepaid in accordance with the RMA process of
UBIQUITI NETWORKS. Products returned without an RMA number will not
be processed and will be returned freight collect or subject to disposal.
Information on the RMA process and obtaining an RMA number can be
found at: www.ubnt.com/support/warranty
Disclaimer
EXCEPT FOR ANY EXPRESS WARRANTIES PROVIDED HEREIN, UBIQUITI
NETWORKS, ITS AFFILIATES, AND ITS AND THEIR THIRD PARTY DATA,
SERVICE, SOFTWARE AND HARDWARE PROVIDERS HEREBY DISCLAIM
AND MAKE NO OTHER REPRESENTATION OR WARRANTY OF ANY KIND,
EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO,
REPRESENTATIONS, GUARANTEES, OR WARRANTIES OF MERCHANTABILITY,
ACCURACY, QUALITY OF SERVICE OR RESULTS, AVAILABILITY,
SATISFACTORY QUALITY, LACK OF VIRUSES, QUIET ENJOYMENT, FITNESS
FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT AND ANY
WARRANTIES ARISING FROM ANY COURSE OF DEALING, USAGE OR
TRADE PRACTICE IN CONNECTION WITH SUCH PRODUCTS AND SERVICES.
BUYER ACKNOWLEDGES THAT NEITHER UBIQUITI NETWORKS NOR
ITS THIRD PARTY PROVIDERS CONTROL BUYER’S EQUIPMENT OR THE
TRANSFER OF DATA OVER COMMUNICATIONS FACILITIES, INCLUDING
THE INTERNET, AND THAT THE PRODUCTS AND SERVICES MAY BE
SUBJECT TO LIMITATIONS, INTERRUPTIONS, DELAYS, CANCELLATIONS
AND OTHER PROBLEMS INHERENT IN THE USE OF COMMUNICATIONS
FACILITIES. UBIQUITI NETWORKS, ITS AFFILIATES AND ITS AND THEIR THIRD
PARTY PROVIDERS ARE NOT RESPONSIBLE FOR ANY INTERRUPTIONS,
DELAYS, CANCELLATIONS, DELIVERY FAILURES, DATA LOSS, CONTENT
CORRUPTION, PACKET LOSS, OR OTHER DAMAGE RESULTING FROM ANY
OF THE FOREGOING. In addition, UBIQUITI NETWORKS does not warrant
that the operation of the Products will be error-free or that operation will
be uninterrupted. In no event shall UBIQUITI NETWORKS be responsible
for damages or claims of any nature or description relating to system
performance, including coverage, buyer’s selection of products (including
the Products) for buyer’s application and/or failure of products (including
the Products) to meet government or regulatory requirements.
Limitation of Liability
EXCEPT TO THE EXTENT PROHIBITED BY LOCAL LAW, IN NO EVENT WILL
UBIQUITI OR ITS SUBSIDIARIES, AFFILIATES OR SUPPLIERS BE LIABLE FOR
DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR OTHER DAMAGES
(INCLUDING LOST PROFIT, LOST DATA, OR DOWNTIME COSTS), ARISING
OUT OF THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF THE
PRODUCT, WHETHER BASED IN WARRANTY, CONTRACT, TORT OR OTHER
LEGAL THEORY, AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES.
Note
Some countries, states and provinces do not allow exclusions of implied
warranties or conditions, so the above exclusion may not apply to you. You
may have other rights that vary from country to country, state to state, or
province to province. Some countries, states and provinces do not allow the
exclusion or limitation of liability for incidental or consequential damages,
so the above limitation may not apply to you. EXCEPT TO THE EXTENT
ALLOWED BY LOCAL LAW, THESE WARRANTY TERMS DO NOT EXCLUDE,
RESTRICT OR MODIFY, AND ARE IN ADDITION TO, THE MANDATORY
STATUTORY RIGHTS APPLICABLE TO THE LICENSE OF ANY SOFTWARE
(EMBEDDED IN THE PRODUCT) TO YOU. The United Nations Convention
on Contracts for the International Sale of Goods shall not apply to any
transactions regarding the sale of the Products.
Compliance
FCC
Changes or modifications not expressly approved by the party responsible
for compliance could void the user’s authority to operate the equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to
the following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including
interference that may cause undesired operation.
NOTE: This equipment has been tested and found to comply with the
limits for a Class A digital device, pursuant to part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against
harmful interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with
the instruction manual, may cause harmful interference to radio
communications. Operations of this equipment in a residential area is likely
to cause harmful interference in which case the user will be required to
correct the interference at his own expense.
ISED Canada
CAN ICES-3(A)/NMB-3(A)
This Class A digital apparatus complies with Canadian CAN ICES-3(A).
CAN ICES-3(A)/NMB-3(A)
Cet appareil numérique de la classe A est conforme à la norme NMB-3(A)
Canada.
Australia and New Zealand
Warning: This is a Class A product. In a domestic environment this
product may cause radio interference in which case the user may
be required to take adequate measures.
CE Marking
CE marking on this product represents the product is in compliance with all
directives that are applicable to it.
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