Robustel M1000 USB Guida utente

Robustel GoRugged M1000 USB

Industrial Cellular USB Modem

For 2G/3G/4G Networks

User Guide

Document Name: User Guide

Date: 2019-01-30

Status: /Confidential

Doc ID: RT_UG_M1000 USB_v.2.1.6

www.robustel.com

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About This Document

This document describes the hardware of the Robustel M1000 USB Industrial Grade USB Modem.

Trademarks and Permissions

is trademark of Guangzhou Robustel LTD. All other trademarks and trade names mentioned in this

document are the property of their respective owners.

Disclaimer

No part of this document may be reproduced in any form without the written permission of the copyright owner.

The contents of this document are subject to revision without notice due to continued progress in methodology,

design and manufacturing. Robustel shall have no liability for any error or damage of any kind resulting from the use

of this document.

Technical Support Contact Information

Tel: +86-20-29019902

Fax: +86-20-82321505

E-mail: support@robustel.com

Web: www.robustel.com

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Important Notice

Due to the nature of wireless communications, transmission and reception of data can never be guaranteed. Data

may be delayed, corrupted (i.e., have errors) or be totally lost. Although significant delays or losses of data are rare

when wireless devices such as the modem is used in a normal manner with a well-constructed network, the modem

should not be used in situations where failure to transmit or receive data could result in damage of any kind to the

user or any other party, including but not limited to personal injury, death, or loss of property. Robustel accepts no

responsibility for damages of any kind resulting from delays or errors in data transmitted or received using the

modem, or for failure of the modem to transmit or receive such data.

Safety Precautions

General

 The modem generates radio frequency (RF) power. When using the modem, care must be taken on safety issues

related to RF interference as well as regulations of RF equipment.

 Do not use your modem in aircraft, hospitals, petrol stations or in places where using GSM products is

prohibited.

 Be sure that the modem will not be interfering with nearby equipment. For example: pacemakers or medical

equipment. The antenna of the modem should be away from computers, office equipment, home appliance,

etc.

 An external antenna must be connected to the modem for proper operation. Only uses approved antenna with

the modem. Please contact authorized distributor on finding an approved antenna.

 Always keep the antenna with minimum safety distance of 20 cm or more from human body. Do not put the

antenna inside metallic box, containers, etc.

Note: Some airlines may permit the use of cellular phones while the aircraft is on the ground and the door is open.

Modem may be used at this time.

Using the modem in vehicle

 Check for any regulation or law authorizing the use of GSM devices in vehicle in your country before installing

the modem.

 The driver or operator of any vehicle should not operate the modem while driving.

 Install the modem by qualified personnel. Consult your vehicle distributor for any possible interference of

electronic parts by the modem.

 The modem should be connected to the vehicle’s supply system by using a fuse-protected terminal in the

vehicle’s fuse box.

 Be careful when the modem is powered by the vehicle’s main battery. The battery may be drained after

extended period.

Protecting your modem

To ensure error-free usage, please install and operate your modem with care. Do remember the following:

 Do not expose the modem to extreme conditions such as high humidity / rain, high temperature, direct sunlight,

caustic / harsh chemicals, dust, or water.

 Do not try to disassemble or modify the modem. There is no user serviceable part inside and the warranty

would be void.

 Do not drop, hit or shake the modem. Do not use the modem under extreme vibrating conditions.

 Do not pull the antenna or power supply cable. Attach/detach by holding the connector.

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 Connect the modem only according to the instruction manual. Failure to do it will void the warranty.

 In case of problem, please contact authorized distributor.

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Regulatory and Type Approval Information

Table 1: Directives

2011/65/EC

Directive 2011/65/EU of the European Parliament and of the Council of 8 June 2011

on the restriction of the use of certain hazardous substances in electrical and

electronic equipment (RoHS)

2012/19/EU

Directive 2012/19/EU the European Parliament and of the Council

of 4 July 2012 on waste electrical and electronic equipment (WEEE)

Table 2: Standards of the Ministry of Information Industry of the People’s Republic of China

SJ/T

11363-2006

“Requirements for Concentration Limits for Certain Hazardous Substances in Electronic Information

Products” (2006-06).

SJ/T

11364-2006

“Marking for Control of Pollution Caused by Electronic Information Products”

(2006-06).

According to the “Chinese Administration on the Control of Pollution caused

by Electronic Information Products” (ACPEIP) the EPUP, i.e., Environmental

Protection Use Period, of this product is 20 years as per the symbol shown here, unless otherwise

marked. The EPUP is valid only as long as the product is operated within the operating limits

described in the Hardware Interface Description.

Please see Table 3 for an overview of toxic or hazardous substances or elements that might be

contained in product parts in concentrations above the limits defined by SJ/T 11363-2006.

Table 3: Toxic or hazardous substances or elements with defined concentration limits

Name of the part

Hazardous substances

(Pb)

(Hg)

(Cd)

(Cr (VI) )

(PBB)

(PBDE)

Metal Parts

o

Circuit Modules

x

o

Cables and Cable Assemblies

o

Plastic and Polymeric parts

o

o:

Indicates that this toxic or hazardous substance contained in all of the homogeneous materials for this part is

below the limit requirement in SJ/T11363-2006.

x:

Indicates that this toxic or hazardous substance contained in at least one of the homogeneous materials for this

part might exceed the limit requirement in SJ/T11363-2006.

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Revision History

Updates between document versions are cumulative. Therefore, the latest document version contains all updates

made to previous versions.

Release Date

Doc Version

Change Description

2014-06-27

V2.0.0

First Release

2015-05-13

V2.1.0

Update Section: Install SIM Card, Power Supply, Packing List, Safety

Precautions, Regulatory and Type Approval Information, mount the modem,

file format, Sentence Revision, Regulatory and Type Approval Information

2015-11-18

v.2.1.1

Update logo

2016-11-16

v.2.1.2

Updated section about 2.9 Power Supply

2017-01-23

v.2.1.3

Changed Tel number to +86-20-29019902

Changed CD information in Chapter 1.2

2017-08-21

v.2.1.4

Changed frequency bands

2018-06-30

v.2.1.5

Revised the company name

2019-01-30

v.2.1.6

Revised the certifications

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Contents

Chapter 1 Product Concept ......................................................................................................................................... 8

1.1 Overview ........................................................................................................................................................ 8

1.2 Package Contents ........................................................................................................................................... 8

1.3 Specifications ............................................................................................................................................... 10

1.4 Dimensions ................................................................................................................................................... 11

1.5 Ordering Information ................................................................................................................................... 11

Chapter 2 Installation ................................................................................................................................................ 13

2.1 Overview ...................................................................................................................................................... 13

2.2 LED Indicators ............................................................................................................................................... 13

2.3 Mini USB Interface ..................................................................................................................................... 14

2.4 Install SIM Card ............................................................................................................................................ 14

2.5 Connect the External Antenna (SMA Type) ................................................................................................. 15

2.6 Connect the Modem to External Device ...................................................................................................... 15

2.7 Mount the Modem ...................................................................................................................................... 16

2.8 Ground the Modem ..................................................................................................................................... 17

2.9 Power Supply ............................................................................................................................................... 18

Chapter 3 Operate the Modem ................................................................................................................................ 19

3.1 AT command Set .......................................................................................................................................... 19

3.1.1 Install USB driver............................................................................................................................... 19

3.1.2 Start SecureCRT ................................................................................................................................ 23

3.1.3 AT Command Examples .................................................................................................................... 24

3.2 CSD Connection ............................................................................................................................................ 25

3.2.1 Overview ........................................................................................................................................... 25

3.2.2 Establishing a CSD Connection ......................................................................................................... 25

3.2.3 Answering a CSD Connection ........................................................................................................... 26

3.3 Using Short Message Service ....................................................................................................................... 27

3.3.1 Sending a Short Message .................................................................................................................. 27

3.3.2 Reading a Short Message ................................................................................................................. 28

3.3.3 Deleting a Short Message ................................................................................................................. 29

3.4 Cellular Network Connection ....................................................................................................................... 29

3.4.1 Overview ........................................................................................................................................... 29

3.4.2 Internet Access for PC ....................................................................................................................... 30

Chapter 4 Appendix .................................................................................................................................................. 37

4.1 GSM Alphabet .............................................................................................................................................. 37

4.2 Troubleshooting ........................................................................................................................................... 40

4.2.1 The modem’s LED does not light: ..................................................................................................... 41

4.2.2 The modem keep rebooting all the time: ......................................................................................... 41

4.2.3 Receiving “No Carrier” Message ...................................................................................................... 41

4.3 Terms and Abbreviations ............................................................................................................................. 42

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Chapter 1 Product Concept

1.1 Overview

Robustel GoRugged M1000 USB is a rugged cellular modem with Mini USB interface offering state-of-the-art 2G

(GPRS/EDGE)/3G (HSPA/EV-DO)/4G (LTE) connectivity for machine to machine (M2M) applications.

 Control via AT commands

 Mini USB 2.0 high speed interface allows it to manage and optimize the performances of 3G and 4G high-speed

networks

 LTE downlink/uplink up to 100/50 Mbps

 GPS receiver optional for specified model

 Antenna diversity for improved fringe performance optional

 Comprehensive SDK and enabling drivers for Linux and Windows

 Wide range input voltages from 12 to 36 VDC and extreme operating temperature

 The metal enclosure can be mounted on a DIN-rail or on the wall, also with extra ground screw

1.2 Package Contents

Check your package to make certain it contains the following items:

 Robustel GoRugged M1000 USB Industrial Cellular Modem x 1

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 SMA antenna (stubby antenna or magnet antenna optional) x 1

Stubby antenna Magnet antenna

 2-pin pluggable terminal block for power x 1

 USB Type A male to USB Mini Type A Male Data Cable x 1

 Quick Start Guide with download link of other documents or tools x 1

*Please contact your sales representative if any of the above items are missing or damaged*

Optional accessories (sold separately):

 Rx-Diversity SMA antenna optional (stubby antenna or magnet antenna optional)

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 35 mm DIN rail mounting kit

 AC/DC power adapter (12V DC, 1 A)

1.3 Specifications

Cellular Interface

 Standards: LTE (DL/UL up to 100/50 Mbps), HSPA+/HSUPA/HSDPA/UMTS, EDGE/GPRS

 SIM: 1 x (3 V & 1.8 V)

 Connector: SMA, female

USB Interface

 Number of ports: 1 x Mini Type A, female

 Speed: USB 2.0 High Speed (480 Mbit/s)

 ESD protection: ± 15 KV

GPS (optional for M1000-UP3P and M1000-UP4L)

 Protocol: NMEA

 Modes: Standalone GPS, Assisted GPS

Drivers

 Drivers: Multi-O/S

System

 LED indicators: 1 x NET

Power Supply and Consumption

 Connector: 2-pin 5 mm pluggable terminal block with lock

 Input voltage: 12 to 36V DC

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Physical Characteristics

 Housing & Weight: Metal, 300 g

 Dimensions: 102 x 71 x 29 mm

 Installations: flat surface placement, wall mounting and 35 mm DIN rail mounting

Approvals

 Regulatory: CB, EAC

 Application: E-mark (Vehicle), EN 45545-2 (Railway Applications - Fire Behavior)

 Environmental: RoHS, WEEE

1.4 Dimensions

1.5 Ordering Information

Model No.

Air Interface

Frequency

Operating Environment

M1000-U4L

GSM/GPRS/EDGE

/HSDPA/HSUPA/H

SPA+/UMTS/DC-H

SPA+/TD-SCDMA/

FDD LTE/TDD LTE

LTE B1/B2/B3/B4/B5/B7/B8/B20,

B38/B39/B40/B41

HSDPA/HSUPA/HSPA+ B1/B2/B5/B6/B8/B9,

TD-SCDMA B34/B39

UMTS/DC-HSPA+ B1/B2/B5/B6/B8

GSM/GPRS/EDGE 850/900/1800/1900 MHz

-40 to 85°C /5 to 95% RH

M1000-U3P

GSM/GPRS/EDGE

/HSDPA/HSUPA/H

SPA+

HSDPA/HSUPA/HSPA+ 800/850/900/1900/2100

GSM/GPRS/EDGE 850/900/1800/1900

-40 to 85°C /5 to 95% RH

M1000-USB

mPCIe interface

w/o module, mPCIe interface

-40 to 85°C /5 to 95% RH

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Chapter 2 Installation

2.1 Overview

2.2 LED Indicators

NET LED

Function

Off

ME is in one of the following modes:

- POWER DOWN mode

- ALARM mode

- CHARGE ONLY mode

- NON-CYCLIC SLEEP mode

- CYCLIC SLEEP mode with no temporary wake-up event in progress

600 ms on/600ms off

Limited Network Service: No SIM card inserted or no PIN entered, or network search in

progress, or ongoing user authentication, or network login in progress.

75 ms on/3 s off

IDLE mode: The mobile is registered to the GSM network (monitoring control channels and

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user interactions). No call is in progress.

75 ms on/75 ms off /

75 ms on/3 s off

One or more GPRS PDP contexts activated.

500 ms on/25 ms off

Packet switched data transfer is in progress.

On

Depending on type of call:

Voice call: Connected to remote party.

Data call: Connected to remote party or exchange of parameters while setting up or

disconnecting a call.

2.3 Mini USB Interface

2.4 Install SIM Card

Be sure to insert a SIM card before you use the modem.

Note: A SIM card set with PIN code cannot be used normally in the modem. You need to use Modem Configurator to

unlock the PIN code of the SIM card before using it in the modem.

Make sure to disconnect the adapter and switch off your modem before inserting or removing your SIM/USIM card.

 Inserting SIM Card

1. Make sure your adapter is disconnected.

2. Use a screwdriver to unscrew the screw on the cover, and then remove the cover, you could find the SIM Card

slot.

3. Insert the SIM card, and you need press the SIM card with your fingers until you hear “a cracking sound”. Then

use a screwdriver to screw the cover.

 Removing SIM card

1. Make sure your adapter is disconnected, and then press and hold down the power key until the modem is

powered off.

2. Press the SIM card until you hear “a cracking sound”, when the SIM card will pop up to be pulled out.

Mini USB 2.0 Connector

Description

1

VCC

2

Data (D-)

3

Data (D+)

4

Null

5

GND

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Note:

1. Don’t forget screw the cover for again-theft.

2. Don’t touch the metal surface of the SIM card in case information in the card is lost or destroyed.

3. Don’t bend or scratch your SIM card. Keep the card away from electricity and magnetism.

4. Please use the specific M2M SIM card when the device works in extreme temperature (temperature exceeding

0-40

℃

), because the long-time working of regular SIM card in harsh environment(temperature exceeding

0-40

℃

)may increase the possibility of SIM card failure.

2.5 Connect the External Antenna (SMA Type)

Connect this to an external antenna with SMA male connector. Make sure the antenna is within correct frequency

range as your mobile service operator with impedance of 50ohm, and connector is screwed tightly.

2.6 Connect the Modem to External Device

User can use the USB cable to connect the modem’s USB Connector to external slave devices / controller / computer.

Note: User needs to install relevant USB driver to PC, which you can find by scanning the QR code of the Quick Start

Guide.

Screw tightly

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2.7 Mount the Modem

 Two ways of mounting the Modem

1. Wall mounting

Use 3 pcs of M3 screw to mount the Modem on the Wall mounting Kit.

And then use 2 pcs of M3 screw to mount the Wall mounting Kit on the wall.

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2. DIN rail mounting

Mount the Modem on a DIN rail with 3 pcs of M3 screws, and then hang the DIN-Rail on the holder.

You need to choose a standard holder.

2.8 Ground the Modem

Grounding and wire router helps limit the effects of noise due to electromagnetic interference (EMI). Run the ground

connection from the ground by screwing to the grounding surface before connecting devices.

Note: This product is intended to be mounted to a well-grounded mounting surface, such as a metal panel.

Grounding Screw

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2.9 Power Supply

M1000 USB supports reverse polarity protection, but always refers to the figure above to connect the power adapter

correctly. There are two cables associated with the power adapter. Following to the color of the head, connect the

cable marked red to the positive pole through a terminal block, and connect the yellow one to the negative in the

same way.

Note: The range of power voltage is 12 to 36 VDC.

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Chapter 3 Operate the Modem

3.1 AT command Set

We can operate and configure M1000 USB via AT commands through USB interface. This chapter will introduce how

to install USB driver and AT command examples while configuring M1000 USB.

3.1.1 Install USB driver

1. In the Control Panel, when you connect USB cable to PC, it will pop up tab Other devices and show M1000 USB’s

module version.

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2. Right-click to enter Properties and then click Update Driver.

3. Click Browse my computer for driver software.

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