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What products are covered by XZENT’s limited Warranty?
ThelimitedWarranty(the“Warranty”)appliestoXZENTproductspurchasedfromanauthorizeddealerby
endcustomersintheEuropeanEconomicAreaorSwitzerland(“TerritorialScope”).
What is the validity period of XZENT’s Warranty?
UnderthisWarranty,XZENTwarrants,foraperiodof2years,thattheproductisfreefromdefectsinmaterial
and/orworkmanshipatthetimeoftheoriginalpurchase.This2-yearperiodcommencesonthedateofthe
originalpurchaseaspertheoriginalinvoiceoruntilreceipt.Ifyouhavepurchasedtheproductasaconsumer,
andthedefectisidentiedwithintherstsixmonthsaftertheoriginalpurchase(seeabove),wewillassume
that the defect already existed at the time of purchase.
Who can claim under the Warranty?
XZENTgrantsthelimitedWarrantytonatural persons only, who purchased the relevant product primarily for
personal use.
What is covered by the Warranty?
XZENTwarrantsthattheproductisfreefromdefectsinmaterialand/orworkmanshipatthetimeoftheoriginal
purchase.XZENTdoesnot,however,provideawarrantycoveringeverydefectanddamagethatmayoccur.
It only covers the hardware components of the device, and in no event the software used with the device,
regardlessifthiswasprovidedbyXZENTorthethird-partyvendor.TheWarrantythereforedoesnotcover
thefollowingcases,inparticular:
■ normalwearandtear(suchastosurfacesandprotectivecoverings);
■ supercial damage, such as scratches, dents, and damaged plastic, worn or mechanically defective
connections;
■ misuse,includinganytreatmentresultinginphysicalorsupercialdamage,suchasacosmeticdefect,
totheproduct;
■ damagecausedbyconnecting orusing the productfor a purposeother thanthose specied, ora
failuretoobservetheoperatingand/orinstallationinstructionsfortheparticularmodel;
■ installationoruseoftheproductcontrarytotheapplicabletechnicalstandards,orthesafetyregulations
inthecountryinwhichtheproductisinstalledorused;
■ damagecausedthroughanunauthorizedattemptedrepair,oranattemptedrepairbysomeoneother
thanaXZENTauthorizedservicepartner;
■ damagecausedbymodicationstotheproductnotexpresslyauthorizedbythemanufacturer;
■ damage caused by malicious code (“Software Viruses”) or by using software not supplied with the
productorwhichwasincorrectlyinstalled;
■ use of third party vendor software programs for editing, modifying, adapting, or extending XZENT’s
authorizedsoftwarecomponentsasarerunontheproduct;
■ useofthird-partyvendorrmware/operatingsystemsoftware
■ damage caused by liquids or chemicals of whatever type, and/or excessive temperatures, moisture,
ordamp;
■ accidents,dropsorothersucheffectsofextremeacceleratingforces;
■ damagecausedbylightningstrikes,electrostaticcharge,incorrectoperatingvoltage,water,re,force
majeure,inadequateventilationforotherreasonsforwhichXZENTisnotresponsible;
■ damagecausedbyusingthedeviceoutsideofthedenedspecications;
■ damagecausedbyusingtheproductwithothersystemsordevices,whicharenotdesignedtobeused
withthisproduct;
■ adjustments or modications without XZENT‘s prior written approval, including product upgrades
extendingbeyondthespecicationsorcharacteristicsdescribedintheoperatingmanual;
■ modicationsoftheproductforthepurposeofadaptingittonationalorlocaltechnicalnormsorsafety
standardsofcountriesforwhichtheproductwasnotexpresslydesignedormanufactured;
■ usingserviceorsparepartsnotproducedordistributedbyXZENT;
■ usingtheproductinconnectionwithaccessoriesnotapprovedforusewiththisproduct;
XZENT, moreover,doesnot warrant(expressly,implicitly,statutorily,orotherwise)the quality, performance,
reliabilityorsuitabilityoftheproductforaparticularpurposeexceptasdescribed,northesoftware/rmware
installed on the device ex works.
Nowarrantyservicewillbeprovided,moreover,ifthemodelnumber
/serialnumber/UUID/productnumberontheproductischanged,erased,madeillegibleorremoved.The
sameappliesifthereceiptorinvoiceisincompleteand/orillegiblewhenpresented.
Is XZENT liable for other defects or damage?
XZENTwillrepairorreplaceproducts,onlyiftheyarecoveredbythetermsofthisWarranty.XZENTisnot
liableforanymaterialorintangiblelossordamagesuchasthepricepaidfortheproduct,lossofprots,
revenue,data,orrelatingtotheenjoymentoftheproductorcomponentsassociatedwithit,arisingdirectly
or indirectly under this Warranty or otherwise in relation to products or services. This likewise applies to
lossordamagerelatingtotheimpairmentoroperationalfailureoftheproduct,ordevicesassociatedwith
it,causedbydefectsorthenon-availabilityoftheproductduringthetimeitiswithXZENTorXZENT’s
servicepartner,aswellastoperiodsofdowntimeandbusinessinterruptions.Inaddition,XZENTdoesnot
acceptanyliabilityforshipment-relatedrisks-suchasthelossordestructionoftheproduct-inconnection
withthefullmentoftheWarranty.
Thisdisclaimerappliestolossesofdamageirrespectiveofthelegalbasis,especiallyonthegroundsof
negligence,otherwrongfulconduct(torts),breachofcontract,expressorimpliedguarantees,andstrict
liability(evenifXZENToritsservicepartnerhasbeenadvisedofthepossibilityofsuchdamageoccurring).
Ifthesedisclaimersareprohibitedorlimitedundertheapplicablelaw,XZENTwilllimititsWarrantyand
liability to the extent permissible under the applicable regulations. For example, some national laws prohibit
the exclusion or limiting of damages payable in connection with negligence, gross negligence, willful
wrongdoing, deceitful conduct, and other such acts. For the duration of this Warranty, all liability that
cannotbeexcludedcompletelywillbelimitedtotheextentpermissibleundertheapplicablelaw.Liability
underthisWarrantyislimitedtothepricepaidfortheproduct.Iftheapplicablelawonlypermitshigher
limitsonanyliability,thishigherlimitationwillapply.
How do I exercise my Warranty rights?
IfyouwanttoexerciseyourentitlementsunderthisWarranty,pleasecontacttheauthorizeddealerwhere
theproductwaspurchased,andpresentitwiththeoriginalcopyofthetillreceiptorinvoice.Donotreturn
anyproductstoXZENTdirectly,otherwiseourWarrantyobligationscannotbefullled.Youwillndthe
name of the relevant dealer or reseller on your proof of purchase.
Defective devices sent by the authorized dealer to the service center, must also be accompanied by
anyaccessorieswithalogicalconnectiontotheobservedfault.Thismeans,forexample,thenavigation
packageonanSDormicroSDcardsuppliedorpurchasedwiththedevice,ifproblemsorfunctionalerrors
wereobservedinconnectionwiththenavigationfunction.
How will XZENT full its Warranty?
XZENToritsservicepartnerwillchoosetoeitherrepairorreplacetheproductoritsdefectivepartscovered
bytheWarranty,andassumethecostsofmaterialandlaborindoingso.
RepairsundertheWarrantymustbecarriedoutbyXZENToritsauthorizedservicepartner.Productsthat
arerepairedorreplacedmaycontainnewand/orrefurbishedcomponentsanddevices.Componentsthat
areswappedoutwillbecomethepropertyofXZENT.
Will I incur any costs in connection with the Warranty service?
XZENTassumesthecostsofmaterialandlaborinconnectionwithitsWarrantyservice.TheWarranty
holderis responsible for thecostsof shipment and bearstherisks connected with theshipment (see
above).Iftheproductisfoundtobeoperatingfaultlessly,orthereisnowarrantyentitlementbecausethe
warrantperiodhasexpiredorforanyotherreason,XZENToritsauthorizedservicepartnerwillbeentitled
tochargeaat-rateinvestigationfeeof€30.00.
Do this Warranty affect my statutory or contractual rights?
ThisWarrantyismadevoluntarilybyXZENT,anditwill,inanycase,extendyourstatutoryrights.Asa
consumer,youremainfullyentitledtoyourstatutoryrights,suchasthestatutoryguarantee.ThisWarranty
alsohasnoeffectwhatsoeveronyourcontractualrightsagainstthereseller.Youmaycontinuetoexercise
theserightsinfull.
TERMS OF WARRANTY