Esse-ti HI-PRO 1 Series Manuale utente

Installation and Programming

MANUAL

Thank you for choosing an Esse-ti product

This product has been especially designed for

easy operation. It has been manufactured with

perfect workmanship using suitable materials for

long-lasting performance.

All Esse-ti products are subjected to extensive

reliability and operational testing in our

laboratories in order to provide total guarantee

for the user.

The User shall be responsible for defects arising from the use of the product. Esse-ti

shall only be responsible for defects according to and within the limitations set by the

Presidential Decree dated 24/05/1988 no. 224 (fulfilling the EEC directive no. 85/374 on

the harmonization of statutory and administrative regulations of the Member States on

the liability for damages arising from defective products under art. 15 of Law no. 183 of

16 April 1987).

Esse-ti reserves the right to modify the characteristics of the products at any time

without prior notice.

TABLE OF CONTENTS

General instructions for the installer ....................................................................................... 9

General Notes ..................................................................................................................... 9

Making the Installation ..................................................................................................... 10

Warnings .......................................................................................................................... 10

DESCRIPTION .................................................................................................................... 11

Default configurations ................................................................................................................. 12

User Profiles ................................................................................................................................ 12

HI-PRO 280 .......................................................................................................................... 13

Hardware Description .................................................................................................................. 13

Terminals ..................................................................................................................................... 14

LEDs ............................................................................................................................................ 15

DIP switches ................................................................................................................................ 15

HI-PRO 280 Installation ................................................................................................... 16

Recommendations ........................................................................................................................ 16

Operations to perform .................................................................................................................. 16

Accessory connections ..................................................................................................... 19

PSTN (analogue lines) optional board ......................................................................................... 19

ISDN Optional board ................................................................................................................... 19

Doorphone optional board ........................................................................................................... 21

Doorphone connection ................................................................................................................. 22

Actuator Relays ........................................................................................................................... 22

External Music on-hold source .................................................................................................... 23

Amplifier ..................................................................................................................................... 24

Digital Input ................................................................................................................................. 25

Connection to the PC ........................................................................................................ 26

Working in Emergency Mode .......................................................................................... 27

Maintenance ..................................................................................................................... 27

HI-PRO 412 RACK (ISDN) ................................................................................................. 28

Front panel description ................................................................................................................ 28

Hardware description ................................................................................................................... 29

DIP switches ................................................................................................................................ 29

HI-PRO 280 RACK (ISDN) Installation .......................................................................... 30

Recommendations ........................................................................................................................ 30

Installation ................................................................................................................................... 30

Operations to perform .................................................................................................................. 31

Optionals Connection ....................................................................................................... 33

Batteries ....................................................................................................................................... 33

Optional o Integrated Doorphone Board ...................................................................................... 34

Connecting Doorphone ................................................................................................................ 35

Actuator relays ............................................................................................................................. 37

External Music source ................................................................................................................. 37

Amplifier ..................................................................................................................................... 38

Digital input ................................................................................................................................. 39

Connection to the PC ........................................................................................................ 40

Maintenance ..................................................................................................................... 40

Programmings to be performed during installation phase ..................................................... 41

Setting a default configuration ......................................................................................... 41

Programming for call forwarding ..................................................................................... 47

Programming of the switchboard model and of the internal connection to the personal

phone ................................................................................................................................ 48

PROGRAMMINGS .............................................................................................................. 49

Access to programming .................................................................................................... 51

Password .......................................................................................................................... 52

Modifying the installer password ................................................................................................. 52

Modifying the user password ....................................................................................................... 52

Remote Programming number.......................................................................................... 53

Device reset ...................................................................................................................... 54

Restoring the factory settings ........................................................................................... 54

Deleting the phonebook and the buffer memory .......................................................................... 55

Clock ................................................................................................................................ 55

Date ............................................................................................................................................. 55

Time ............................................................................................................................................ 55

Profiles ............................................................................................................................. 57

Daily time band ........................................................................................................................... 57

Weekly time band ........................................................................................................................ 59

Numbering........................................................................................................................ 60

Extension numbering ................................................................................................................... 60

Internal call group ............................................................................................................ 61

Call group numbering .................................................................................................................. 61

Creating call groups ..................................................................................................................... 62

Trunk lines programming ................................................................................................. 62

ISDN options .................................................................................................................... 63

Type of ISDN line ....................................................................................................................... 63

TEI programming ........................................................................................................................ 64

BRI Numbers programming......................................................................................................... 64

Incoming calls managing ............................................................................................................. 65

IDs Managing .............................................................................................................................. 67

Extension programming ................................................................................................... 69

Outgoing calls .............................................................................................................................. 69

Doorphone calls ........................................................................................................................... 71

Unrestricted numbers ................................................................................................................... 72

Service activation ......................................................................................................................... 73

Incoming calls .................................................................................................................. 76

Programming incoming calls ....................................................................................................... 77

Line activation for external call forwarding ..................................................................... 79

Analogue Lines ............................................................................................................................ 79

ISDN Lines .................................................................................................................................. 80

Enabling doorphone call forwarding ................................................................................ 81

FAX .................................................................................................................................. 82

Programming the fax extension ................................................................................................... 83

FAX-switch activation ................................................................................................................. 84

Messages .......................................................................................................................... 86

Message recording/playbac/deleting ............................................................................................ 86

Activate musical backgroung ....................................................................................................... 87

Message protection ...................................................................................................................... 88

Creating message sequences ........................................................................................................ 88

Deleting message sequences ........................................................................................................ 89

Activate musical backgroung for message sequences .................................................................. 89

Response service .............................................................................................................. 90

Choosing the Response message .................................................................................................. 90

Response programming ............................................................................................................... 91

DISA service .................................................................................................................... 92

Choosing the DISA message........................................................................................................ 92

DISA programming ..................................................................................................................... 93

Delayed DISA programming ....................................................................................................... 94

Automatic operator (IVR) ................................................................................................ 95

Assigning a IVR menu to a line ................................................................................................... 96

Automatic operator (IVR) programming ..................................................................................... 97

Assign the menu prompting message ........................................................................................... 98

Prompting message recording/playback ....................................................................................... 99

Defining menu events .................................................................................................................. 99

Defining the “Operating button” event ...................................................................................... 102

Service classes ................................................................................................................ 103

Operating rules .......................................................................................................................... 103

Entering filtre sequences in a service class ................................................................................ 103

Removing filter sequences from a service class ......................................................................... 104

Deleting a service class .............................................................................................................. 104

L.C.R. ............................................................................................................................. 105

Assigning the lines to a service class ......................................................................................... 105

Assigning a provider to a service class ...................................................................................... 106

Deleting a provider code ............................................................................................................ 107

Actuator relay configuration ........................................................................................... 107

ST series telephones memory buttons ............................................................................ 108

Assigning a service to a memory button .................................................................................... 109

Deleting a service from a memory button .................................................................................. 110

External music source .................................................................................................... 110

Input enable ............................................................................................................................... 110

Activation over analogue lines ................................................................................................... 110

Activation over ISDN lines ........................................................................................................ 111

Testing External music source ................................................................................................... 111

Amplifier ........................................................................................................................ 112

Phonebook ...................................................................................................................... 113

Storing a telephone number ....................................................................................................... 113

Deleting a stored number ........................................................................................................... 113

ACD ............................................................................................................................... 114

Address to a single extension ..................................................................................................... 114

Assigning a stored number to a VIP line .................................................................................... 115

Memory Buffer ............................................................................................................... 116

Incoming calls ............................................................................................................................ 116

Outgoing calls ............................................................................................................................ 116

Remote clearing recognition ........................................................................................... 117

Sampling extension flash time ........................................................................................ 117

Remote programming ......................................................................................................... 119

Access from the Remote Programming Number ........................................................................ 119

Access through user consent ...................................................................................................... 119

Access from IVR menu .............................................................................................................. 119

SIGNALATIONS ............................................................................................................... 120

Tones .............................................................................................................................. 120

Call signals (Rings) ........................................................................................................ 121

Technical specification ....................................................................................................... 123

System capacity ......................................................................................................................... 123

Power supply ............................................................................................................................. 123

Signalling system ....................................................................................................................... 123

Other features ............................................................................................................................ 123

Lines .......................................................................................................................................... 124

Dimensions ................................................................................................................................ 124

Safety system ............................................................................................................................. 124

CE conformity declaration ............................................................................................. 125

CONVENZIONI TIPOGRAFICHE Pagina 7

EDITING CRITERIA

This paragraph describes the editing criteria followed in this manual, together with their

meaning for easier user’s reference. The following table shows the printing styles on the left

and their meaning on the right column.

Example Meaning

CHAPTER

TITLE

Style used for the title of chapters. A new

chapter begins on a new page.

P

RIMARY

T

ITLE

Style used for the title of large sections in a

chapter, such as the main titles of the chapter.

Secondary Title

Style used for the title of a specific paragraph

in the primary title.

Tertiary Title Style used for additional sections in a specific

paragraph

Example Style used for examples.

Note Style used for explicatory notes: pay attention!

Warning Style used to indicate possible risks for

individuals and properties: caution!

Normal text Style used for normal text.

 Operation to be carried out

Style used to indicate the sequence of

operations that must be carried out for

programming or service implementation.

Pagina 8 EDITING CRITERIA

Apart from these styles, this manual also includes illustrative images and

symbols used to represent the operations to be carried out in a schematic way:

Symbol Meaning

, , , , , ,

.

Press the key that corresponds to the symbol

on the telephone keypad.

Indicates a telephone key: this symbol is

used in programming to indicate the entries

made by the operator.

Lift the handset from the Administrator

extension (or activate the handsfree mode).

Programming must be enabled.

Lift the handset from the Administrator

extension (or activate the handsfree mode).

Lift the handset (or activate the

handsfree mode) to engage the line.

Hang up (or deactivate the handsfree

mode) to clear the line.

A | B The vertical bar indicates that the possible

entry values are ‘A’ or ‘B’.

A [B] The square brackets indicate optional code

parts that can be omitted.

General instructions for the installer Pagina 9

GENERAL INSTRUCTIONS FOR THE

INSTALLER

G

ENERAL

N

OTES

Carefully read the notes contained in this section as they provide important

information on the correct safe installation, use and maintenance of the product.

• The product must be EXCLUSIVELY used for the purpose it was designed

for. Esse-ti shall not be responsible for damages arising from improper use.

• The product has been designed in compliance with the regulations in force and

must be installed in system that comply with the provisions of law.

• Before connecting the product to the electric mains, make sure that the line

voltage corresponds to the value indicated on the product label.

• Always disconnect the product from the power supply mains before carrying

out any operation either inside or outside the product (cleaning, maintenance,

etc.).

• A protective cut-out switch must be installed upstream in order to interrupt

power supply in case of fault.

• Always refer to an authorized assistance centre for repair.

• Install the product in a well-ventilated place, making sure not to obstruct the

ventilation slots.

• Beware of symbols showing lightening with arrow inside a triangle since they

indicate the presence of dangerous voltage.

• Beware of symbols showing an exclamation mark inside a triangle since they

indicate potentially dangerous or even lethal situations that require utmost

attention.

• Do not use the product in association with other electric or electronic devices

that were not especially designed to be used with it.

• Do not install the product in potentially explosive environments.

• Make sure that the product has been installed as required.

• Do not introduce objects, liquids or powders inside the product. Do not use

sprays inside the product.

• Do not open the product case since it does not contain any user-serviceable

parts. If necessary, contact an authorized assistance centre.

• In case of gas leaks in the environment do not use the telephone to make an

emergency call.

Pagina 10 General instructions for the installer

• When replacing the batteries, arrange for suitable disposal with similar waste.

• Packing components (such as plastic bags, foam polystyrene, etc.) must be

kept out of the reach of children because potentially dangerous.

M

AKING THE

I

NSTALLATION

Internal telephone installations must be carried out by specialized personnel.

The installation and connection of telephone terminals to the

telecommunications network that do not comply with the regulations in force is

not permitted.

W

ARNINGS

The main causes of interference on telephone lines and power supply mains

(that may result in malfunctioning or damages to the product) are:

• accidental contacts with lines with higher voltage (short circuit)

• electromagnetic association with other conductors located nearby

• sudden load variations, especially for power supply lines (electric motors, etc.)

• temporary interference caused by weather conditions (lightening)

Protections for telephones lines must be inserted not only on external, but also

on extension lines outside the building or lines connected to devices that are

powered from the mains (i.e. fax, modem, answering machine, cordless

telephone, etc.).

The protection for power supply lines must be connected to the input of the

product power line.

The earth terminal of the protections must be connected to a working earth

system to ensure the correct operation of the devices.

DESCRIPTION Pagina 11

DESCRIPTION

Hi-Pro is a performing and professional system, it is particularly suitable for

Companies and SOHO solutions.

The 280 version provides 2 analogue external lines and 8 extensions (optional

board for 2 analogue external lines and 4 extension, or 2 BRI and 4 extensions

are available).

The 412 Rack version provides 4 analogue external lines and 12 extensions.

The 412 Rack ISDN version provides 2 BRI and 12 extensions.

Every model of Hi-Pro is characterized by the following features and

functionalities:

• 7 default configurations for a rapid start-up

• 3 user profiles (DAY, NIGHT, CUSTOM), manual or automatic recall

depending on time bands

• Internal and External Caller ID (FSK standard) on analogue and system

telephone sets

• Display Name if contact of the phone book

(only system telephone set and alphanumeric analogue phones, FSK

standard).

• Built-in Courtesy Responder (1 channel in 280 version and 2 in the 412

one)

• Built-in IVR (Interactive Voice Response) with 10 customizable and

concatenable menus

• Built-in Voicemail

• Built-in DISA Service

• 30 customizable messages

(available for Courtesy Responder, IVR, DISA and Voicemail services)

• 30 minutes available in 280 version and 60 for the 412 one (among

Voicemail and the 30 customizable messages)

• External Waiting message with A/50 or other audio source

• Automatic switch-FAX with the possibility of inserting a different FAX

extension for each external line

• Automatic switch-FAX based on ISDN number, with the possibility of

inserting a different FAX extension for each BRI

• ACD (Automated Call Distribution)

• L.C.R. (Least Cost Routing)

Pagina 12

• External call forwarding

• Doorphone call forwarding

• Telerescue (with ST350 telephone sets)

• Alarm dialler

• Remote Ambient listening via system phones

• Remote relay activation

• Vocal notification of the operations carried out

• 200-entry phonebook

• Buffer ( 1500 incoming/outgoing calls)

• System clock

• Doorphone board to allow connection to traditional doorphones 4+1

(optional for analogue versions, built-in for ISDN versions)

. 2 ringer inputs

. 1 speech input

• 2 programmable relays

• 1 configurable digital inputs

• External amplifier exit

• External music source input

• Up to 8 ST600 Personal Phone telephone systems

• Optional batteries for emergency operation (only Rack models)

• 24Vdc power supply input for emergency operation (only Rack models)

• Local programming via DTMF telephone or via USB port

• Remote programming via V.21 MODEM

• Firmware update via USB port

Default configurations

The default configuration includes a series of programmings that define the

basic operation of the system.

During installation, it is possible to recall the chosen configuration with a single

code, thus preparing the whole system to operate.

User profiles

A profile identify the Hi-pro behaviour according to the user’s needs:

• DAY: user at home/office;

• NIGHT: user not at home/office;

• CUSTOM: user is in a different situation.

HI-PRO 280 Pagina 13

HI-PRO 280

Hardware Description

A 230V~ power supply terminals

B GND faston terminal

C DIP switches for firmware update

D Optional Doorphone board for connecting traditional doorphones

E A/50 or other music source terminals

F Relays terminals

G System Telephones power supply and signals terminals

H Optional board jumpers

I Terminals

L RJ-45 connector for BRI-1 (T01)

M RJ-45 connector for BRI-2 (T02)

N Extension 1 plug hole

O USB port for computer

Pagina 14 HI-PRO 280

Terminals

Relay 1: Relay 1 terminals

Relay 2: Relay 2 terminals

S2 –: “–“ signals terminal (extensions 7~12)

S2 +: “+“ signals terminal (extensions 7~12)

S1 –: “–“ signals terminal (extensions 1~6)

S1 +: “+“ signals terminal (extensions 1~6)

ALL: Alarm input

+ 5: Common for Alarm input

Cit 5: Doorphone call 2

Cit 4: Doorphone call 1

Cit 3: Doorphone common terminal

Cit 2: Doorphone speech output

Cit 1: Doorphone speech input

AMPL: Amplifier exit

GND: Not used

INT 12: Extension 12 terminals

INT 11: Extension 11 terminals

INT 10: Extension 10 terminals

INT 9: Extension 9 terminals

INT 8: Extension 8 terminals

INT 7: Extension 7 terminals

INT 6: Extension 6 terminals

INT 5: Extension 5 terminals

INT 4: Extension 4 terminals

INT 3: Extension 3 terminals

INT 2: Extension 2 terminals

INT 1: Extension 1 terminals

Linea 4: Analogue line 4 terminals

Linea 3: Analogue line 3 terminals

Linea 2: Analogue line 2 terminals

Linea 1: Analogue line 1 terminals

HI-PRO 280 Pagina 15

LEDs

Hi-Pro 280 has 4 LEDs which are visible from outside the cabinet:

Electric mains Power Supply

Device status

Computer connection

Profile in use

Led Status

Power supply

OFF: mains absent

ON: mains present

Device status Flash: regular operation

Computer connection ON: Computer connected to Hi-Pro

Profile in use

OFF: DAY profile

ON: NIGHT profile

Flash: CUSTOM profile

DIP switches

The correct position of the switches is shown in the figure below:

Pagina 16 HI-PRO 280

HI-PRO

280

INSTALLATION

The following connections must be provided:

• connection to a 230 Vac power supply socket

• connection to external telephone networks, if needed

• connection of BCA (analogue standard) telephones

• connection of ST 600 Personal Phone system telephones

• connection of doorphone, if any

• connection of actuator relays, if any

• connection of digital inputs, if any.

Recommendations

- Do not install Hi-Pro near other electronic or magnetic devices, since they

could be affected by RF interferences coming from the device.

- Do not lay the telephone cables near the 230 Vac mains.

- We recommend connecting the telephones to Hi-Pro using a twisted pair

cable. Use multi-pair cables only when absolutely inevitable (and, in any case,

never more than 20 m long).

Operations to perform

 Drill two 5 mm diameter holes on the wall, 6 cm apart and screw the

bracket.

 Place Hi-Pro on the bracket and make it slide

 Loosen the right lateral part of the lid and rotate it downwards.

Connecting the external lines

 Connect, if present, the external lines to the analogue lines terminals

(see Terminals page Errore. Il segnalibro non è definito.).

Connecting internal telephones

Connecting ST 600 Personal Phone system telephones

Up to 8 system telephones can be connected to Hi-Pro .

ST 600 telephones allow knowing the status of the external lines and the

extensions, making the use easier. Moreover, they are interfaceable with the

PC.

HI-PRO 280 Pagina 17

Preparing the connection of ST 600 Personal Phone system telephones, RJ11

sockets must be provided, and wiring must be made with a 2-pair cable.

Plug RJ11 6/4 ST 600

Pin 1 S +

Pin 2 Numbered

terminal

Pin 3

Pin 4 S -

When a system telephone is connected to the Hi-Pro terminal board, the first

pair (Pin 2-3) must be connected to the terminal marked with the number of the

extension to be connected; the second pair (Pin 1-4, power supply and signals

terminals) must be connected to the “S+/S-” terminals, paying attention on the

polarity. Specifically “S1+/S1-“ terminals are intended to extensions 1~6, while

“S2+/S2-“ terminals are intended to extensions 7~12).

Pagina 18 HI-PRO 280

Connecting BCA (analogue) telephones

When connecting BCA telephones, it is sufficient to provide for the passage of

the cable to one pair. The pair (Pin 2-3) must be connected to the terminal

marked with the number of the extension to be connected.

Connection example

 Connect the telephones.

Start-up

 Reposition the lateral part of the lid.

 Connect mains cable to power supply.

This way, Hi-Pro is operative and ready to be programmed and used.

Switch-off

 Disconnect the power supply cable.

HI-PRO 280 Pagina 19

A

CCESSORY CONNECTIONS

PSTN (analogue lines) optional board

With the PSTN optional board (2 external lines and 4 extensions), it is possible

to extend the Hi-Pro 280 up to 4 analogue lines and 12 extensions.

Installation

 Disconnect Hi-pro from the mains.

 Unhook the right side of the lid and turn it down.

 Open the remaining part of the lid unfastening the screw on top and

turn it down.

 Remove jumpers in JP3 (H in picture page 13).

 Insert the optional board in connectors: JP1, JP2, JP3, JP5 and JP9

making sure that all the pins are inserted into the slots.

 Reassemble the main part of the lid and tighten the screw.

 Replace the right side of the lid .

 Connect the mains.

ISDN optional board

With the ISDN optional board (2BRI – 4 extensions – doorphone), it is possible

to extend the Hi-Pro 280 up to 2 BRI and 12 extensions.

Note: with ISDN board it is possible to configure the system for 2

BRI or 2 analogue lines and 1 BRI.

This board it is also integrated with a doorphone interface for the connection of

traditional doorphone systems (4/5 wires). The interface manages 2 ringer

inputs and 1 speech input.

If the optional board is inserted, relays 1 and 2 are automatically assume the

function of a door opener (door 1 and door 2 respectively), but they may also

be used as actuators.

Note: relays 1 and 2 can command loads with up to 10A to 24V

absorption.

Pagina 20 HI-PRO 280

A Input volume adjusting trimmer (from doorphone to telephone)

B Output volume adjusting trimmer (from telephone to doorphone)

C Bus ISDN T01 termination jumpers (resistance)

D Bus ISDN T02 termination jumpers (resistance)

Installation

 Disconnect Hi-pro from the mains.

 Unhook the right side of the lid and turn it down.

 Open the remaining part of the lid unfastening the screw on top and

turn it down.

 Remove jumpers in JP3 (H in picture page 13).

 Insert the optional board in connectors: JP1, JP2, JP3, JP5 and JP9

making sure that all the pins are inserted into the slots.

 If necessary remove bus termination jumpers (C and D in previous fig.).

Note: the termination resistances must be inserted only in the last

plug of the bus.

 Reassemble the main part of the lid and tighten the screw.

 Replace the right side of the lid .

 Connect the mains.

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