Lexmark 4036-308 Manuale utente

Categoria
Fotocopiatrici
Tipo
Manuale utente

Questo manuale è adatto anche per

Lexmark
4600 MFP option
4036-307
4036-308
Table of contents
Start diagnostics
Safety and notices
•Trademarks
Index
Lexmark and Lexmark with diamond design are
trademarks of Lexmark International, Inc., registered
in the United States and/or other countries.
Edition: April 26, 2007
Edition: April 26, 2007
T
he following paragraph does not apply to any country where such provisions are inconsistent with local law:
L
EXMARK INTERNATIONAL, INC. PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND,
E
ITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
M
ERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or
i
mplied warranties in certain transactions; therefore, this statement may not apply to you.
T
his publication could include technical inaccuracies or typographical errors. Changes are periodically made to the
i
nformation herein; these changes will be incorporated in later editions. Improvements or changes in the products or the
p
rograms described may be made at any time.
C
omments may be addressed to Lexmark International, Inc., Department D22A/032-2, 740 West New Circle Road,
L
exington, Kentucky 40550, U.S.A or e-mail at ServiceInfoAndTraining@Lexmark.com. Lexmark may use or distribute an
y
o
f the information you supply in any way it believes appropriate without incurring any obligation to you.
R
eferences in this publication to products, programs, or services do not imply that the manufacturer intends to make thes
e
a
vailable in all countries in which it operates. Any reference to a product, program, or service is not intended to state or
i
mply that only that product, program, or service may be used. Any functionally equivalent product, program, or service tha
t
d
oes not infringe any existing intellectual property right may be used instead. Evaluation and verification of operation in
c
onjunction with other products, programs, or services, except those expressly designated by the manufacturer, are the
u
ser’s responsibility.
L
exmark, Lexmark with diamond design, and MarkVision are trademarks of Lexmark International, Inc., registered in the
U
nited States and/or other countries.
P
CL® is a registered trademark of the Hewlett-Packard Company.
A
ll other trademarks are the property of their respective owners.
©
2007 Lexmark International, Inc.
All rights reserved.
U
NITED STATES GOVERNMENT RIGHTS
T
his software and any accompanying documentation provided under this agreement are commercial computer software
a
nd documentation developed exclusively at private expense.
12G9664
4036-307, -308
Table of contents iii
4036-307, -308
Table of contents
Table of contents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .iii
Safety information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
Safety information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x
Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x
General information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Scanner specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Tools required for service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Diagnostic information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Power-On Self Test (POST) sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Symptom tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Reading is not performed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Scan module does not move to home position . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Error codes and messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Service error codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Sub error codes for 8xx and 2xx error codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
User attendance messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
Service checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13
The power does not come on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13
Display panel remains blank . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14
Frequent paper jam, double feed, or skew . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14
Image does not appear . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14
Image unclear . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-15
Large jitter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-15
Reading position deviation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-15
Strange sound generated (ADF) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-16
Strange sound generated (flatbed) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-16
842.00 Scanner failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-16
843.00 Scanner failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-17
843.01 Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-17
844.00 Front scan module output level error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-18
844.01 Rear scan module output level error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-18
844.02 Front scan module lamp level too low . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-18
845.00 Front scan module cable failure or SCC card failure CCD channel failure . . . . . . . . . . 2-19
845.01 Rear scan module cable failure or SCC card failure CCD channel failure . . . . . . . . . . . 2-19
845.02 Cable/SCC failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-20
845.03 Cable/SCC failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-20
846.xx Front calibration strip . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-21
848.00 Modem/config ID mismatch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-21
848.01 Modem/config ID mismatch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-21
849.00 HD/config ID mismatch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-21
Control panel and menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-22
Control panel and buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-22
Legend . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-23
Home screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-24
Legend . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-24
iv Service Manual
4036-307, -308
LCD touch-screen buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-26
Sample screen one . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-26
Information on LCD touch-screen buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-27
Sample screen two . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-28
Information on LCD touch-screen buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-29
Other LCD touch-screen buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-31
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-32
Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-32
Menu map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-32
Diagnostic aids. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Accessing service menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-1
Diagnostics Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-2
Entering Diagnostics Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-2
Available tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-2
EVENT LOG . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-3
Display Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-3
Print Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-3
Clear Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-4
SCANNER TESTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-4
ASIC Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-4
Feed Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-4
Scanner Manual Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-4
Sensor Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-5
Configuration menu (CONFIG MENU) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-6
Entering Configuration Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-6
Available menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-6
Panel Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-7
Format Fax Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-7
ADF Edge Erase . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-7
FB Edge Erase . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-7
Automatic Scanner Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-8
EVENT LOG . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-9
Jobs On Disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-9
Disk Encryption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-10
Wipe Disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-11
Key Repeat Initial Delay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-12
Key Repeat Rate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-12
Wiper Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-12
Exit Configuration Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-12
Paper feed jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-13
Identifying jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-13
Access doors and trays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-14
Understanding jam messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-14
Clearing jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-15
Clearing ADF Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-15
290, 291, 292, and 294 Scanner Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-15
Repair information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Handling ESD-sensitive parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-1
Service guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-1
Removal procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-2
Removals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-2
Parts replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-2
Alignment screws . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-2
Flatbed CCD optical unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-3
ADF optical unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-3
Document input tray removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-3
ADF lower cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-4
Table of contents v
4036-307, -308
ADF outer cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7
ADF upper cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8
ADF lamp removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8
ADF motor/distribution board removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11
ADF optical unit removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12
ADF sensor board removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13
ADF upper cover sensor removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13
Document cover assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14
Paper feed assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16
Paper feed motor removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17
Paper feed roller removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-18
Paper length sensor removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-19
Paper present and paper feed 1 sensors removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-20
Paper stop removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-21
Pick pad removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-21
Scanner cushion removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-22
Control panel keypad board removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-23
Control panel assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-24
Keypad removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-25
LCD HV inverter board removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-26
Control panel display assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-27
Flatbed cover with glass removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-28
Carriage transport belt removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-29
Flatbed CCD optical unit removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-30
Flatbed lamp assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-32
Flatbed lamp inverter board removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-34
Bottom plate removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-35
Hard disk drive, A1 board, scanner control board, power supply board, and modem board removals
4-36
Scanner control board removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-37
Hard disk drive assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-38
Modem board removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-39
Power supply board removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-39
A1 board removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-40
Control cooling fan removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-41
Document cover sensor removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-42
C77X printer operator panel cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-42
C78X printer operator panel cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-43
Mono printer operator panel cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-43
Connector locations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
Scanner mechanism overview and locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
External view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
Internal Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3
Scanner control board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3
Modem board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8
Power supply board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-9
A1 board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-10
Preventive maintenance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
Scheduled maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
Parts catalog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1
How to use this parts catalog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1
Assembly 1: ADF assembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2
Assembly 2: Control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-4
Assembly 3: Lower scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-6
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Assembly 4: Electronic boards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-8
Assembly 5: Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-10
Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .I-1
Part number index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .I-3
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Safety information
Safety information
The safety of this product is based on testing and approvals of the original design and specific
components. The manufacturer is not responsible for safety in the event of use of unauthorized
replacement parts.
The maintenance information for this product has been prepared for use by a professional service person
and is not intended to be used by others.
There may be an increased risk of electric shock and personal injury during disassembly and servicing of
this product. Professional service personnel should understand this and take necessary precautions.
CAUTION: When you see this symbol, there is a danger from hazardous voltage in the area of the
product where you are working. Unplug the product before you begin, or use caution if the product
must receive power in order to perform the task.
Consignes de sécuri
La sécurité de ce produit repose sur des tests et des
agréations portant sur sa conception d'origine et sur des composants particuliers. Le fabricant n'assume
aucune responsabili concernant la sécurité en cas d'utilisation de pièces de rechange non agréées.
Les consignes d'entretien et de réparation de ce produit s'adressent uniquement à un personnel de
maintenance qualifié.
Le démontage et l'entretien de ce produit pouvant présenter certains risques électriques, le personnel
d'entretien qualifié devra prendre toutes les précautions nécessaires.
ATTENTION : Ce symbole indique la présence d'une tension dangereuse dans la partie du
produit sur laquelle vous travaillez. Débranchez le produit avant de commencer ou faites preuve
de vigilance si l'exécution de la tâche exige que le produit reste sous tension.
Norme di sicurezza
La sicurezza del prodotto si basa sui test e sull'approvazione del progetto originale e dei componenti
specifici. Il produttore non è responsabile per la sicurezza in caso di sostituzione non autorizzata delle
parti.
Le informazioni riguardanti la manutenzione di questo prodotto sono indirizzate soltanto al personale di
assistenza autorizzato.
Durante lo smontaggio e la manutenzione di questo prodotto,
il rischio di subire scosse elettriche e danni alla persona è più elevato. Il personale di assistenza
autorizzato deve, quindi, adottare le precauzioni necessarie.
ATTENZIONE: Questo simbolo indica la presenza di tensione pericolosa nell'area del prodotto.
Scollegare il prodotto prima di iniziare o usare cautela se il prodotto deve essere alimentato per
eseguire l'intervento.
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Sicherheitshinweise
Die Sicherheit dieses Produkts basiert auf Tests und Zulassungen des ursprünglichen Modells und
bestimmter Bauteile. Bei Verwendung nicht genehmigter Ersatzteile wird vom Hersteller keine
Verantwortung oder Haftung für die Sicherheit übernommen.
Die Wartungsinformationen für dieses Produkt sind ausschließlich für die Verwendung durch einen
Wartungsfachmann bestimmt.
Während des Auseinandernehmens und der Wartung des Geräts besteht ein zusätzliches Risiko eines
elektrischen Schlags und körperlicher Verletzung. Das zuständige Fachpersonal sollte entsprechende
Vorsichtsmaßnahmen treffen.
ACHTUNG: Dieses Symbol weist auf eine gefährliche elektrische Spannung hin, die in diesem
Bereich des Produkts auftreten kann. Ziehen Sie vor den Arbeiten am Gerät den Netzstecker des
Geräts, bzw. arbeiten Sie mit großer Vorsicht, wenn das Produkt für die Ausführung der Arbeiten
an den Strom angeschlossen sein muß.
Pautas de Seguridad
La seguridad de este producto se basa en pruebas y aprobaciones del diseño original y componentes
específicos. El fabricante no es responsable de la seguridad en caso de uso de piezas de repuesto no
autorizadas.
La información sobre el mantenimiento de este producto está dirigida exclusivamente al personal
cualificado de mantenimiento.
Existe mayor riesgo de descarga eléctrica y de daños personales durante el desmontaje y la reparación de
la máquina. El personal cualificado debe ser consciente de este peligro y tomar las precauciones
necesarias.
PRECAUCIÓN: este símbolo indica que el voltaje de la parte del equipo con la que está
trabajando es peligroso. Antes de empezar, desenchufe el equipo o tenga cuidado si, para
trabajar con él, debe conectarlo.
Informações de Segurança
A segurança deste produto baseia-se em testes e aprovações do modelo original e de componentes
específicos. O fabricante não é responsável pela segunrança, no caso de uso de peças de substituição
não autorizadas.
As informações de segurança relativas a este produto destinam-se a profissionais destes serviços e não
devem ser utilizadas por outras pessoas.
Risco de choques eléctricos e ferimentos graves durante a desmontagem e manutenção deste produto.
Os profissionais destes serviços devem estar avisados deste facto e tomar os cuidados necessários.
CUIDADO: Quando vir este símbolo, existe a possível presença de uma potencial tensão
perigosa na zona do produto em que está a trabalhar. Antes de começar, desligue o produto da
tomada eléctrica ou seja cuidadoso caso o produto tenha de estar ligado à corrente eléctrica para
realizar a tarefa necessária.
Safety information ix
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Informació de Seguretat
La seguretat d'aquest producte es basa en l'avaluació i aprovació del disseny original i els components
específics.
El fabricant no es fa responsable de les qüestions de
seguretat si s'utilitzen peces de recanvi no autoritzades.
La informac pel manteniment d’aquest producte està orientada exclusivament a professionals i no està
destinada
a ningú que no ho sigui.
El risc de xoc elèctric i de danys personals pot augmentar durant el procés de desmuntatge i de servei
d’aquest producte. El personal professional ha d’estar-ne assabentat i prendre
les mesures convenients.
PRECAUCIÓ: aquest símbol indica que el voltatge de la part de l'equip amb la qual esteu
treballant és perillós. Abans de començar, desendolleu l'equip o extremeu les precaucions si, per
treballar amb l'equip, l'heu de connectar.
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Preface
This manual contains maintenance procedures for service personnel. It is divided into the following chapters:
1. General information contains a general description of the scanner and the maintenance approach used
to repair it. Special tools and test equipment are, as well as general environmental and safety instructions.
2. Diagnostic information contains an error indicator table, symptom tables, and service checks used to
isolate failing field replaceable units (FRUs).
3. Diagnostic aids contains tests and checks used to locate or repeat symptoms of printer problems.
4. Repair information provides instructions for making printer adjustments and removing and installing
FRUs.
5. Connector locations uses illustrations to identify the connector locations and test points on the printer.
6. Preventive maintenance contains the lubrication specifications and recommendations to prevent
problems.
7. Parts catalog contains illustrations and part numbers for individual FRUs.
Appendix A contains service tips and information.
Appendix B contains representative print samples.
Conventions
Note: A note provides additional information.
Warning: A warning identifies something that might damage the product hardware or software.
The are several types of caution statements:
CAUTION
A caution identifies something that might cause a servicer harm.
CAUTION
This type of caution indicates there is a danger from hazardous voltage in the area of the
product where you are working. Unplug the product before you begin, or use caution if the
product must receive power in order to perform the task.
CAUTION
This type of caution indicates a hot surface.
CAUTION
This type of caution indicates a tipping hazard.
General information 1-1
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1. General information
Overview
The Lexmark™ 4600 MFP option is a multifunction solution that offers integrated print, copy, fax, and color
network-scanning capabilities for increased small workgroup productivity. The option is easy to use and provides
low-cost access to key office functions, including fax from workstation, network color copying, scanning, and
electronic document routing.
Give your document to the option, and in a few steps, it scans to the network and delivers it wherever, to
whomever you want. With this scanner, inefficient trips to the mailroom, copier, fax machine and to your
workstation are a thing of the past.
This manual is for maintenance engineers. It describes the maintenance areas, installation, disassembly, and
the main troubleshooting guides.
Take your time to read this manual thoroughly to obtain comprehensive knowledge about the scanner before
servicing the unit.
Features
Ease of use
The control panel on the front of the scanner looks like a panel on a copier with standard phone keys added. The
operating steps follow the same procedure as that of a copier or fax machine.
Digital copier and full-function fax machine
When the option is connected to a Lexmark printer, it performs convenient digital copying. When connected to a
telephone line, the scanner performs a full fax function—to send and to receive faxes.
Network scanning
The scanner uses two color charge-coupled devices (CCD) when scanning. Through a network port at the rear
of the printer, the product is able to do network scanning.
Duplex scanning through the auto document feeder (ADF)
To increase workgroup productivity, the scanner uses the advance duplex scanning capability. The scan speed
limit is 20 ppm at 300 dpi resolution. The auto document feeder can hold up to 50 pages at one time.
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Scanner specifications
The scanner is designed to meet the following product specifications:
Scanner
Scanner Type Flatbed Scanner with ADF built in
Optical Resolution 600 x 600 dpi (mono)
600 x 300 dpi (color)
Scan Speed 17 ppm at 600 dpi color for single page scanning
40 spm at 600 dpi line-art, duplex for ADF
Scan Method Color Charge-Coupled Device (CCD)
Light Source Cold Cathode Fluorescent Lamp (CCFL)
Scan Area Max. 8.5 x 14.0 inch (legal size) for ADF
Display 640 x 480 color VGA touch screen
Image Types 42-bit color (internal)
14-bit gray (internal)
1-bit line-art, Dither, Error Diffusion
Scan Accuracy Flatbed ADF
Leading Edge <-1 ~ +2 mm <2.5 ~ +2.5 mm
Side Edge <-1 ~ +2 mm <2.5 ~ +2.5 mm
Skew <1 mm <2 mm
Magnification Rate Tolerance
(width and length)
-1.5% ~ +1.5% -1.5% ~ +1.5%
Physical Dimension
Width 525 mm
Depth 515 mm
Height 370 mm
Weight 14.51 kg
Environment Temperature Humidity
Operating 15.6°C to 32.2°C (60°F to 90°F) 8% to 80% RH (relative
humidity)
Storage -40°C to 65°C (-40°F to 149°F) 8% to 90% RH (Relative
Humidity)
Acoustic noise Operating: 58 dB or less
Electrostatic discharge EC 1000-4-2 ESD Standard
Safety regulation UL, CSA, TUV/GS, SEMKO
EMC regulation FCC Part 15 Subchapter J Class A
CE Marking, C-Tick
ADF
General information 1-3
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Tools required for service
Flat-blade screwdriver
#1 Phillips screwdriver, magnetic
#2 Phillips screwdriver, magnetic
#2 Phillips screwdriver, magnetic short-blade
Needlenose pliers
Diagonal side cutters
Spring hook
Feeler gauges
Analog or digital multimeter
Acronyms
General specifications
Optical Resolution 600 x 600 dpi (mono)
600 x 300 dpi (color)
Document Capacity 50 sheets
Document
Document size Max. 8.5 x 14 inch (W x L) Min. 4.5 x 5.5 inch (W x L)
Thickness 0.05~0.15 mm
ADF Automatic Document Feeder
CCD Charge-Couple Device
CCFL Cold Cathode Fluorescent Lamp
CDB Command Descriptor Blocks
CRU Customer Replaceable Unit
ESD Electrostatic Discharge
FRU Field Replaceable Unit
HV High Voltage
LCM Liquid Crystal Module
LED Light-Emitting Diode
LV Low Voltage
MFD Multi Function Device
PCBA Printed Circuit Board Assembly
PPM Page per minute
SPM Sides per minute
V ac Volts alternating current
V dc Volts direct current
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Diagnostic information 2-1
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2. Diagnostic information
Start
This chapter describes two methods to solve the operational problems. The first relies on the scanner internal
diagnostics to report error codes. The second uses troubleshooting techniques to isolate the problem. In many
cases, the internal error codes will help you to locate the source of the problem quickly. If no error codes are
reported, or if the error codes do not locate the source of the problem, refer to the Symptom Tables.
If you have an error message or user message, check the following:
“Error codes and messages” on page 2-3
“User attendance messages” on page 2-6
Does the POR stop? Check the “Power-On Self Test (POST) sequence” on page 2-2.
Do you have a symptom, rather than an error message?
Symptom tables” on page 2-2
“Scan module does not move to home position” on page 2-2
“Reading is not performed” on page 2-2
“Image does not appear” on page 2-2
“Large jitter” on page 2-2
“Reading position deviation” on page 2-2
“Image unclear” on page 2-2
“Strange sound generated (flatbed)” on page 2-2
“Frequent paper jam, double feed, or skew” on page 2-2
“Strange sound generated (ADF)” on page 2-2
Additional information can be found at the following locations:
“Control panel and buttons” on page 2-22
“Menus” on page 2-32
“Service checks” on page 2-13
Note: There may be printer error messages that are not contained in this service manual. Call your next level of
support for assistance.
CAUTION
Unplug all power from the electrical outlet before you connect or disconnect any cable or
electronic board or assembly for personal safety and to prevent damage to the scanner.
Disconnect any connections between the scanner and the printer.
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Power-On Self Test (POST) sequence
When you turn the printer on, it performs a Power-On Self Test. Check for correct POST functioning by
observing the following:
1. The printer LED (green light) turns on.
2. The operator panel turns on.
3. The operator panel displays counting the memory.
4. The operator panel displays a progression bar with the Lexmark splash logo.
5. You can hear the scanner doing a scanner calibration.
6. You can hear the printer starting up. It takes the printer longer to start up from a cold start rather than from
a warm start.
Symptom tables
The tables in this section provide detailed troubleshooting information.
Reading is not performed
Scan module does not move to home position
The power does not come on. Go to “The power does not come on” on page 4-13.
Display panel Go to “Display panel remains blank” on page 4-14.
Frequent paper jam, double feed, or
skew
Go to “Frequent paper jam, double feed, or skew” on page 4-14.
Image does not appear Go to “Image does not appear” on page 4-14.
Image unclear Go to “Image unclear” on page 4-15.
Large jitter Go to “Large jitter” on page 4-15.
Reading position deviation Go to “Reading position deviation” on page 4-15.
Strange sound generated (ADF) Go to “” on page 4-15.
Strange sound generated (flatbed) Go to “Strange sound generated (flatbed)” on page 4-16.
Cause Relevant unit Check Action
ADF cover open ADF cover Visual check Close the ADF cover.
Cause Relevant Unit Check Action
Carrier is in locked position None Visual check Unlock carrier
Diagnostic information 2-3
4036-307, -308
Error codes and messages
Service error codes
Service error codes are generally non-recoverable except in an intermittent condition when you can POR the
printer to temporarily recover from the error condition.
Service error codes are indicated by a three-digit error code followed by a period and additional numbers in the
format XXX.YY. In most cases, five digits are shown. Additional sub error codes display if you press and hold
and 2 when an error message is displayed. Not all error conditions have additional sub error information.
Sub error codes for 8xx and 2xx error codes
The sub error codes are helpful when troubleshooting a paper path problem, especially paper jams in the base
printer, envelope feeder, and duplex option.
To display sub error codes (where available)
When an 8xx or 2xx error displays:
1. Press and hold and 2 to view sub error codes.
The first screen of information displays. Write down the information.
2. Continue pressing and 2 until each screen of information is obtained.
3. When the last screen displays, the original message displays.
Printed error codes
Additional codes are available in the Menus and Messages Guide for this option and the Service Manual for the
base printer. Wording for the codes may differ when this option is installed. Unique scanner and faxing codes are
listed below:
Error
code
Sub
codes
Displayed message Description Action
841 .00 Image Pipeline Image pipeline ASIC Replace scanner control board
842 .00 Scanner Failure Communication failure between
A1 and scanner control boards
See 842.00 Scanner failure” on
page 4-16.
843 .00 Scanner Failure Carriage mechanical failure See “843.00 Scanner failure” on
page 4-17.
843 .01 Scanner Failure ADF mechanical failure See 843.01 Failure” on page 4-
17.
844 .00 Front scan module output
level error
Flatbed See “844.00 Front scan module
output level error” on page 4-18.
844 .01 Rear scan module output
level error
ADF See 844.01 Rear scan module
output level error” on page 4-18.
844 .02 Front scan module lamp
level too low
Front Mono channel, Front Color
channels, Front Red channel,
Front Green Channel, and/or
Front Blue channel is detected to
have low lamp level.
See 844.02 Front scan module
lamp level too low” on page 4-18.
2-4 Service Manual
4036-307, -308
844 .03 Rear scan module lamp
level too low
Rear Mono channel, Rear Color
channels, Rear Red channel,
Rear Green channel, and/or Rear
Blue channel is detected to have
low lamp level.
Replace ADF optical unit
844 .04 Front scan module has
excessive noise
This will manifest itself by
creating a fuzzy image.
Replace flatbed optical unit
844 .05 Rear scan module has
excessive noise
This will manifest itself by
creating a fuzzy image.
Replace ADF optical unit
844 .06 Front scan module has
excessive variability
Replace flatbed optical unit
844 .07 Rear scan module has
excessive variability
Replace ADF optical unit
844 .08 Front scan module banding Replace flatbed optical unit
844 .09 Rear scan module banding Replace ADF optical unit
845 .00 Front scan module cable
failure or SCC card failure
CCD channel failure
Check each channel (mono, R, G,
B) for identical values indicating
bad cable and/or SCC card.
Excessive noise test for the dark
data indicating some sort of CCD
or analog electronics issue on
that channel or channels.
See 845.00 Front scan module
cable failure or SCC card failure
CCD channel failure” on page 4-
19.
845 .01 Rear scan module cable
failure or SCC card failure
CCD channel failure
Check each channel (mono, R, G,
B) for identical values indicating
bad cable and/or SCC card.
Excessive noise test for the dark
data indicating some sort of CCD
or analog electronics issue on
that channel or channels.
See 845.01 Rear scan module
cable failure or SCC card failure
CCD channel failure” on page 4-
19.
845 .02 Cable/SCC Failure Front scan module connector or
cable failure
See 845.02 Cable/SCC failure”
on page 4-20.
845 .03 Cable/SCC Failure Rear scan module connector or
cable failure
See 845.03 Cable/SCC failure”
on page 4-20.
845 .04 Cable Failure The connector cable is defective. Replace PCI Cable
846 .00 Front calibration strip
unusable
See ” on page 4-20.
846 .01 Rear calibration strip
unusable
Replace ADF optical unit
846 .02 Front calibration strip too
far left (The Front
Calibration Strip is placed
too high or too low.)
See ” on page 4-20.
846 .03 Front calibration strip too
far right
See ” on page 4-20.
846 .04 Front calibration strip has
excessive skew
See ” on page 4-20.
846 .05 Front calibration strip has
excessive bow
See
“” on page 4-20.
Error
code
Sub
codes
Displayed message Description Action
Diagnostic information 2-5
4036-307, -308
846 .06 Front calibration strip
insufficient dark area
Front excessive variability for
Mono, Red, Green, or Blue
See ” on page 4-20.
846 .07 Front magnification
exceeds limits
Rear excessive variability for
Mono, Red, Green, or Blue
See ” on page 4-20.
847 .00 Modem Failure The Configuration ID bit that
describes the devices modem
doesn’t match the actual modem
installed in the device.
Replace modem card
848 .00 Modem/Config ID
Mismatch
A device doesn’t have a modem
installed, even though its
Configuration ID indicates that a
modem should be present.
See 848.00 Modem/config ID
mismatch” on page 4-21.
848 .01 Modem/Config ID
Mismatch
A device has a modem installed,
but its Configuration ID indicates
that a modem shouldn’t be
present.
See 848.01 Modem/config ID
mismatch” on page 4-21.
849 .00 HD/Config ID Mismatch A device doesn’t have a hard
drive installed, even though its
Configuration ID indicates that a
hard drive should be present.
Replace hard drive
See 849.00 HD/config ID
mismatch” on page 4-21.
Error
code
Sub
codes
Displayed message Description Action
2-6 Service Manual
4036-307, -308
User attendance messages
Additional messages may appear, and most are documented in the Menus and Messages Guide for this option
and the Service Manual for the base printer. The messages listed below pertain to the scanner portion rather
than the base printer.
User attendance messages
Error
code
Sub
codes
Display text Description Action
Clean scanner
glass
During a scanner calibration,
the firmware detects that a
scanner ADF or the flatbed
(scanner) glass may be dirty.
Touch Cancel Job if a scan job is
processing when the attendance message
appears. This cancels the job and clears
the message.
Touch Scan from Automatic Document
Feeder if the page jam recovery is active.
Scanning resumes from the ADF
immediately after the last successfully
scanned page.
Touch Scan from flatbed if page jam
recovery is active. Scanning resumes from
the flatbed immediately after the last
successfully scanned page.
Touch Finish job without further
scanning if page jam recovery is active.
The job ends at the last successfully
scanned page, but the job is not canceled.
Successfully scanned pages go to their
destination: copy, fax, e-mail, or FTP.
Touch Restart job if job recovery is active
and the job is restartable. The message
clears. A new scan job containing the
same parameters as the previous job
starts.
Disk Full – Scan
Job Canceled
The scan job cancels or stops
due to insufficient hard disk
space.
Note: The scanner finishes scanning
currently committed pages in the ADF, but
data is lost when the job cancels itself.
Touch Continue to clear the message.
Fax Memory Full There is no memory to
complete a fax job. Any
attempted fax jobs are
canceled.
Touch Continue to clear the message.
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