Revision Date Revision reason Written Checked/Approved
3 25/06/2007 Update DP FL
MAS-T11-T12-rev03-EN Page 1 of 38
Multifunction Automated
Attendant
T11 – T12
TECHNICAL – INSTALLATION MANUAL
T11/T12 System Manual Rel. Hw 1.0 – Fw.1.14 March 2004
Made in Italy by TEMA TELECOMUNICAZIONI S.r.l.
Notice
1. For this device use only original replacement parts and consumable materials supplied by Tema
Telecomunicazioni Srl. The company will not be responsible for damage caused by the use of materials that it did not supply.
2. This device has been carefully constructed and tested. Nevertheless, the product is not recommended for use where an error
in its operation could cause property damage and/or personal injury.
3. We recommend that you carefully read the entire manual before putting the device in operation.
4. Do not expose the device to direct sunlight, sources of heat, dust, humidity and chemicals.
5. This document is the property of Tema Telecomunicazioni Srl. It may not be duplicated or reproduced, even
in part, nor may it be stored on any type of media without written authorization from Tema Telecomunicazioni Srl.
TEMA TELECOMUNICAZIONI S.r.l.
Telecommunications - Electronics
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La sottoscritta società : TEMA TELECOMUNICAZIONI SRL
con sede in : Via C. Girardengo, 1/4 - 20161 MILANO
dichiara che il prodotto: Risponditori telefonici automatici – Automatic Answering
Systems
Codici: T11, T11S, T11R, T12, T12S
è stato costruito in conformità alle seguenti normative:
SICUREZZA EN 60950
EMC EN 55022
EN 55024
EN 61000-6-1
EN 61000-6-3
TERMINALE DI TBR 21 (1998) – Terminal Equipment (TE); Attachment
TELECOMUNICAZIONE requirements for pan-European approval for connection
to the analogue Public Switched Telephone Networks (PSTNs)
of TE (excluding TE supporting the voice telephony service) in
which network addressing, if provided, is by means of Dual
Tone Multi Frequency (DTMF) signalling.
Inoltre il prodotto sopra menzionato soddisfa i requisiti essenziali delle seguenti direttive:
• Direttiva LVD 73/23/EEC (Low Voltage Directive)
• Direttiva EMC 89/336/EEC – 92/31/ECC
• Direttiva 99/05/EC per apparati di Radio e Telecomunicazioni
MILANO, 10 Febbraio 2003 TEMA TELECOMUNICAZIONI SRL
Felice Lamanna
Amministratore
DICHIARAZIONE DI CONFORMITÀ CE
DECLARATION OF CONFORMITY CE
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I. IMPORTANT INFORMATIONS REGARDING THE RECOVERY AND RECYCLING OF THIS
ELECTRONIC DEVICE
The crossed-out wheeled bin symbol below indicates that this electronic equipment is intended to be
disposed in a separate collection and not in an unsorted municipal waste, in order to provide for the
treatment of WEEE (Waste Electrical and Electronic Equipment) using best available recovery and recycling
techniques.
Specific treatment for WEEE is indispensable in order to avoid the dispersion of pollutants and other
hazardous substances into the waste stream, while recycling leads to reduction of disposal of waste and the
negative impacts on environment and human health. That is, priority is given to reuse of WEEE in its
components, subassemblies and consumables.
As the final holder, the user has an important role in contributing to reuse, recycling and other forms of
recovery of WEEE and is responsible to return this waste in the collection facilities set up by EC Member
Stases and to fulfill other duties in compliance with Directive 2002/96/EC and local laws.
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1 INTRODUCTION ....................................................................................................................................... 6
2 SERVICES................................................................................................................................................. 7
2.1 OPENING GREETING............................................................................................................................. 7
2.2 OPENING GREETING AND REDIRECTION TO OPERATOR CONSOLE ........................................................... 7
2.3 OPENING GREETING WITH ANSWERING MACHINE SERVICE ...................................................................... 7
2.4 OPENING GREETING WITH AUTOMATED ATTENDANT SERVICE................................................................. 7
2.5 MUSIC ON HOLD (OPTIONAL)................................................................................................................. 7
2.6 OPTIONAL SOLID STATE ANSWERING MACHINE ...................................................................................... 7
2.7 REMOTE CONTROL RELAY CONTACT ...................................................................................................... 7
2.8 TELEPHONE DIALER.............................................................................................................................. 7
2.9 CALL DIVERTER SERVICE ...................................................................................................................... 7
3 STANDARD AND OPTIONAL PARTS AVAILABLE WITH THE SYSTEM ............................................ 8
4 TECHNICAL SPECIFICATIONS............................................................................................................... 9
4.1 ACCESSORIES PROVIDED WITH THE BASIC T11/T12 SYSTEM ................................................................ 9
5 DETAILED DESCRIPTION OF SERVICES............................................................................................ 10
5.1 GENERAL DESCRIPTION OF OPENING GREETING SERVICE...................................................................... 10
5.2 AUTOMATED ATTENDANT SERVICE: A DETAILED EXAMPLE ..................................................................... 10
5.3 AUTOMATED ATTENDANT AND ANSWERING SYSTEM SERVICE: A DETAILED EXAMPLE.............................. 10
5.4 VOCAL GUIDE PRE-RECORDED MESSAGES ........................................................................................... 10
5.5 CALLER’S RELEASE ............................................................................................................................ 10
5.6 STAND-BY AND REENGAGES OF CALL................................................................................................... 10
5.7 PROGRAMMING AND SYSTEM SERVICE ACCESS .................................................................................... 10
5.8 ANSWERING MACHINE MENU DETAILS .................................................................................................. 10
5.9 ANSWERING MACHINE MESSAGE NOTIFICATION SERVICE DETAILS.......................................................... 10
5.10 CHANGING OPERATIONAL MODE ......................................................................................................... 10
5.11 ALARM TELEPHONE DIALER ................................................................................................................. 10
5.12 ALARM CHECK.................................................................................................................................... 10
5.13 REMOTE CONTROL RELAY SERVICE ..................................................................................................... 10
5.14 CALL DIVERTER ................................................................................................................................. 10
5.15 LOCAL OR REMOTE DTMF TELEPHONE PROGRAMMING ........................................................................ 10
6 CONNECTION......................................................................................................................................... 10
7 INTERNAL VIEW AND DESCRIPTION.................................................................................................. 10
7.1 T7006 ANSWERING SYSTEM OPTIONAL BOARD .................................................................................... 10
7.2 T7005 MUSIC ON HOLD OPTIONAL BOARD ........................................................................................... 10
8 PROGRAMMING..................................................................................................................................... 10
8.1 REMOTE PROGRAMMING OVER THE TELEPHONE .................................................................................. 10
8.2 PROGRAMMING WITH A LOCAL OR REMOTE PC.................................................................................... 10
8.3 RESETTING THE DEFAULT PARAMETERS.............................................................................................. 10
9 PARAMETER PROGRAMMING............................................................................................................. 10
9.1 DAY MODE PROGRAMMING (MODE 1) ................................................................................................. 10
9.2 NIGHT MODE PROGRAMMING (MODE 2) .............................................................................................. 10
9.3 FESTIVITY MODE PROGRAMMING (MODE 3)......................................................................................... 10
9.4 HOLIDAY MODE PROGRAMMING (MODE 4)........................................................................................... 10
9.5 ANSWERING MACHINE / NOTIFICATION / ALARMS PROGRAMMING.......................................................... 10
9.5.1 Answering Machine Programming........................................................................................... 10
9.5.2 Message Notification Programming......................................................................................... 10
9.5.3 Alarm Telephone Dialer........................................................................................................... 10
9.6 PROGRAMMING PBX PARAMETERS..................................................................................................... 10
9.6.1 On Hold / Return Call Parameters Programming .................................................................... 10
9.6.2 Busy / Release Tone Mask Parameters Programming ........................................................... 10
9.6.3 Selection Parameters Programming........................................................................................ 10
Table of Content Page
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9.7 PASSWORD PROGRAMMING ................................................................................................................ 10
9.8 GENERAL PARAMETERS PROGRAMMING.............................................................................................. 10
9.9 MESSAGES RECORDING / RETRIEVEMENT PARAMETERS ...................................................................... 10
9.10 BUILT IN MESSAGE ............................................................................................................................. 10
9.11 FRONT PANEL OPTICAL LED SIGNALLING............................................................................................. 10
10 HOW TO RECORD MESSAGES........................................................................................................ 10
10.1 MEMORY ALLOCATION FOR DAY/NIGHT/FESTIVITY/HOLIDAY (M1-M2-M3-M4) MESSAGES ..................... 10
10.2 RECORD OF A SINGLE MESSAGE.......................................................................................................... 10
10.3 LISTENING / CHECK OF A SINGLE MESSAGE .......................................................................................... 10
APPENDIX A : MODULE FOR T11/T12 CUSTOMIZED MESSAGES REQUEST ................................. 10
APPENDIX B: ALARM / REMOTE-CONTROL FRONT PANEL CONNECTOR....................................... 10
B.1 ALARM CONTACTS CONNECTION.......................................................................................................... 10
B.2 REMOTE-CONTROL CONTACT CONNECTION ........................................................................................ 10
B.3 SWITCH OPERATIONAL MODE 1-DAY/2-NIGHT CONTACT ....................................................................... 10
B.4 FUTURE EXPANSION ........................................................................................................................... 10
APPENDIX C: SYSTEM PROGRAMMING PARAMETERS SUMMARY................................................... 10
APPENDIX D: MONO E MULTI COMPANY APPLICATIONS............................................................... 10
D.1 T11 AND T12 CONNECTION EXAMPLE OVER 1 OR 2 PBX INTERNAL LINES (FOR SINGLE COMPANY).......... 10
D.2 T12 CONNECTION EXAMPLE OVER 4 INTERNAL PBX LINES (FOR TWO COMPANIES)................................. 10
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T11/T12
Alarm Signal input
Remote control Relay Output
PBX
Phones of Internal network
Operator
Console
Music on Hold
Input
Analogic
internal lines
Line 1
Line 2
(
onl
y
T12
)
Music on Hold Output
PSTN Telephone
Network
1 INTRODUCTION
T11/T12 is a small low-cost “Solid State” advanced technology electronic devices that connects to one or
two analog telephone lines or through a switchboard (PBX), to perform Opening Greeting service and
Vocal Guide Automated Attendant for small/medium PBXs connected to analog or ISDN external lines.
The unit is available in one (T11) or two port (T12). It can be connected to analog telephone lines derived
from the PBX. Operational modes and opening greeting messages are entirely programmable from the user.
The recording of welcome messages for day and night services can be performed simply calling one of the
lines connected to unit (from a DTMF phone), introducing the password for configuration services protection
and operating according to vocal guides.
Messages recording and system configuration can be performed also from remote access simply calling the
unit. The configuration of unit services is multilevel password protected.
T11/T12 is available with minimum 4 minutes solid state memory: the first two minutes can be used to record
up to 4 opening greetings for different operating modes (Day/Night/Festivity/Holiday and other services), the
two remaining minutes include pre-recorded bilingual messages (Italian and English) in order to help system
administrator in unit’s programming and customization.
So, T11/T12 can be used to cover several applications if properly programmed.
The picture below shows a typical PBX downstream connection used to divert calls (directed to operator
console) to T11/T12 internal PBX lines.
T11/T12 implements the following services:
• Opening greeting for information service, announcement and call release
• Opening greeting and forwarding to operator console
• Opening greeting during closing time and receiving vocal messages in answering machine
• Opening greeting with Automated Attendant
• Message in answering machine notification (optional)
• Inputs connectable to alarm contacts for telephone dialer function
• Remote control relay contact for remote actuation of low power loads
• Access to telephone line from outside with expense charging to office by using call divert service
• Music on hold output with customized message stored on EPROM memory (optional board
T7005/32)
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2 SERVICES
2.1 Opening Greeting
Connected downstream of the PBX, T11/T12 answers to calls on two lines simultaneously, playing a pre-
recorded greeting message to callers. At the end of the call, after a programmable number of current replay
message, the unit releases the line with an announcement and it’s now ready to receive new incoming call.
It’s a typical service used during company closing time or for simple information.
2.2 Opening Greeting and redirection to Operator Console
T11/T12 can be programmed to redirect the caller to the operator Console when the greeting message is
finished. In this way the unit will be ready to receive new calls. Useful with opening greeting service in most
types of PBX.
2.3 Opening Greeting with answering machine service
If the answering machine isn’t full, the unit enables a caller to leave a message in the answering machine
when opening greeting has finished. Typical service for closing, holiday and break time. Up to 16 messages
can be stored in the answering machine.
2.4 Opening Greeting with Automated Attendant service
The unit’s automated attendant answers incoming calls and through a series of recorded menus and
telephone directories, helps the callers reach the desired extensions or a particular department such as
management, technical support, etc. At the end of the opening greeting, callers can hold the line for the
operator console (or a particular default extension) redirection. Otherwise the unit releases the line without
any transfer after opening greeting, if programmed.
During greeting message, callers can access a department or extension by dialing a single digit. For
example, the message could be the following one: “Press 1 for technical support, 2 for business department,
please hold the line to be connected with the operator”. Digits are associated with the PBX’s extensions (for
example digit 1 with extension 118 etc.) as the user couldn’t know the real called extension, making
T11/T12’s use quite easy. However, privileged callers can also dial the extensions number, if known, instead
of single digits.
2.5 Music on Hold (optional)
During line holding and transfers, callers can listen a further holding message with background music
(optionally programmed by the administrator). Music on hold is available only with the T7005/32 optional
board. (Music on hold input must be necessarily available on the PBX)
2.6 Optional Solid State answering machine
Answering machine maximum storage is 16 messages. The unit automatically notifies the user of new
messages and play-back may be local or remote. Answering Machine service is only embedded in
T11S/T12S version but it can be afterwards integrated in T11/T12 basic versions with T7006/24 (for T11)
and T7006/28 (for T12) boards adding. From 1.14 firmware version, T11S/T12S can triplicate the length of
recordable messages if you renounce answering machine service (see Section 10.1).
2.7 Remote control relay contact
Remote control relay contact allows you to actuate a relay for remotely turning any low power device in your
office off and on (impulse or stable mode). 220V supply loads need power relay to be managed. The service
is entirely programmable from a DTMF telephone and it’s password protected.
2.8 Telephone dialer
T11/T12 has two alarm contacts to provide a simple and efficient telephone dialer function. When the contact
closes it enables a call to two different programmable numbers, one for each alarm contact, in order to notify
the assigned personnel about the remote alarm.
2.9 Call diverter service
When this service is enabled, incoming call from privileged users can be transferred to another outbound
analog telephone line from the same PBX (if this function is available on the PBX).
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3 STANDARD AND OPTIONAL PARTS AVAILABLE WITH THE SYSTEM
T11
Basic 1-line system, 2 minutes storage with 4 recordable messages, vocal guide, opening greeting,
automated attendant, remote control relay, alarm telephone dialer and call diverter service.
T11S
Basic 1-line system, 2 minutes storage with 4 recordable messages, vocal guide, opening greeting,
automated attendant, remote control relay, alarm telephone dialer and call diverter service. Additional
answering machine module with 4 minutes storage up to 16 received messages recording.
From 1.14 firmware version, T11S can triplicate the length of recordable messages if you renounce
answering machine service (see Section 10.1).
T12
Basic 2-line system, 2 minutes storage with 4 recordable messages, vocal guide, opening greeting,
automated attendant, remote control relay, alarm telephone dialer and call diverter service.
T12S
Basic 2-line system, 2 minutes storage with 4 recordable messages, vocal guide, opening greeting,
automated attendant, remote control relay, alarm telephone dialer and call diverter service. Additional
answering machine module with 4 minutes storage up to 16 received messages recording.
From 1.14 firmware version, T12S can triplicate the length of recordable messages if you renounce
answering message service (see Section 10.1).
T7024
230 VAC-24 VDC power supply adapter for powering the system.
T7005/32
Optional board for Music On Hold service (EPROM 32s) furnished with telephonic cable and socket for PBX
connection.
T7006/18 (only for T11 with standard T7006/14 board)
Optional board for T11 answering machine service (with this board the unit becomes T11S)
T7006/28 (only for T12 with standard T7006/24 board)
Optional board for T12 answering machine service (with this board the unit become T12S)
PM011/..
Recorded message customization made by professional speakers.
T12WIN
Optional software package for programming from PC serial port by using DIAL-232 accessory.
DIAL-232
Optional accessory interface for programming from PC serial port by using T12WIN software package.
DIALPROG4
Optional accessory for the telephone remote programming, using the T12WIN software package and the
DIAL-232 accessory.
TX216/GS
Daily/weekly timer for automatic operating mode switching.
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4 TECHNICAL SPECIFICATIONS
Technology Microprocessor, audio digital synthesis, CMOS, SMD e standard circuits.
Automated Attendant Operating mode 4 modes with a different programmable number of rings. Message
remotely recordable and always played from the beginning.
Call release Programmable release tones. Frequency near 425 Hz
Outgoing Dialing DTMF 0,1,2,3,4,5,6,7,8,9, A,B,C,D, *, #. Up to 3 digit for extensions.
Digit Detection DTMF 0,1,2,3,4,5,6,7,8,9, A,B,C,D, *, #, sens. -28dBm
Main currents 22....50mA, line current detection circuit 10....60mA
Ring detection 15...90Vac, 20...60Hz Ring impedance > 10.000 Ohm
Programming By call on prepared telephone line and password from PC
Basic unit configuration T11 one port, T12 two analog ports
Music source Digital static storage
Mess. on volatile storage Up to 4 messages. From 1.14 firmware version, T11S/T12 can triplicate the
length of recordable messages renouncing mailbox service (see Section
10.1)
Guide messages Pre-recorded bilingual vocal guides
Music on Hold Output It connects optional music source T7005 board to predisposed PBX music
on hold input
Operating mode switching Depending on the time and system schedule, the unit answers external calls
with 4 opening greeting: Day, Night, Festivity, Holiday modes. Switching can
be performed either manually simply calling one of the lines connected
to the unit or automatically using an external timer or diverter.
Alarm telephone dialer Monitoring circuits for 2 alarm contacts that, if enabled triggers the function of
notifying two different telephone numbers, one per alarm, with the possibility
of automatic recall until silenced by assigned personnel with the appropriate
password, or upon the expiration of the specified attempts.
Remote control relay contact Output circuit of a contact with enabling memory to protect against possible
failure of remote-controllable network by telephone call with appropriate
password protecting the function. For small, low-voltage electrical loads do
not exceed 50 VAC, 200 mA for safety reasons.
Connectors Standard RJ connectors
Answering machine Up to 16 recordable messages of 30 seconds can be stored in the Answering
Machine. The length and number of messages can be modified. The unit
automatically notifies the user of new messages by calling a user-defined
number (that can be modified by entering in configuration mode.
Power Supply Power supply adapter 220 VAC, 50 Hz, 7 VA, 24 VDC. Model T7024
Dimension / Weight 40 x 130 x 180 mm (H x L x P). Weight 600 gr. with T7024 power supply and
cables included. Smart case. Unit can be wall mounted by using two
rawplugs.
4.1 Accessories Provided With The Basic T11/T12 System
We recommend leaving all materials not used at the time of installation and the documentation together with
the system so that it can always be found in case checks or future regulations make it necessary.
When the installation is finished, it’s necessary to perform an operating mode test for each line, switching the
system to night mode in order to verify all basic opening greeting stored in the unit.
Facilities include:
No. 1 DIN 6-pin plug No. 1 System Manual (this one)
No. 1 T7024 power supply No. 2 Plug-plug telephone cables
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5 DETAILED DESCRIPTION OF SERVICES
5.1 General description of opening greeting service
Four working modes are available with T11/T12. T11 accepts incoming call, plays the opening greeting
message associated to current mode for different times and after this, caller can interact with the system.
T11/T12 will therefore perform one of the following operations:
• It goes to “on hold” mode with the closing greeting, “End of the Service”
• It connects caller and operator
• It connects caller with the desired extension after caller’s DTMF digit selection
• It connects caller with the desired extension after caller’s DTMF extension selection
• It allows recording message in mailbox
The call transfer to a PBX’s extension is performed with the following operations:
• While caller is listening to music on hold, the unit calls the desired extension
• It detects if the extension is busy (tone recognition)
• If free, T11/T12 connects called and caller, releases the line and it’s ready to accept a new call.
• If busy, it transfers the call to the operator console
No control on possible busy state of the operator is performed: the PBX must be able to queue incoming
calls. After the extension’s number selection, the unit plays “Incoming call” message in order to notify called
person.
5.2 Automated Attendant service: a detailed example
The unit’s operating mode is described as follows:
• It accepts incoming call and answers
• It plays an opening greeting to callers (one or more times)
• If it receives a DTMF tone, it breaks message playback and sets a 3 seconds service delay
• When delay is expired, it verifies if only a single digit or a complete selection (max 3 digit) has been
received
• If only a single digit arrives, it verifies if the digit is associated to any extension number
• If it doesn’t find any association, it plays “Invalid selection” message
• If it find the associated extension, it puts on hold the caller and calls the extension required
• If it detects busy, it transfers the call to operator and when the call’s transfer is finished, it releases
the line
• If it receives more than one DTMF digit, it puts on hold the caller and dials the number received. No
control is performed before dialing this number
• If it receives a busy tone, it sends the call to the operator and it releases the line after dialing
• If it does not receive any digit, T11/T12 dials the number programmed as operator and releases the
line
5.3 Automated Attendant and Answering System service: a detailed example
The unit’s operating mode is described as follows:
• After the answer, when opening greeting has finished, the unit will announce “Press 0 to leave a
message” (parameter 30=0), if parameter 30=1 then the unit will accept the message with no
condition
• If the caller does not dial digit “0”, T11/T12 goes on with normal operational mode
• If caller dials “0” (or parameter 30=1) the unit will announce “Please leave a message after the tone”
and plays one second beep
• Caller takes a message of customized length (parameter 29), the unit releases the line later.
CAUTION: if system storage is full, the “take a message” announce will not played as far as the user deletes
old messages in mailbox.
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5.4 Vocal guide pre-recorded messages
Vocal guide messages are bilingual (English and Italian). T11/T12 can be programmed for using only Italian
or English messages or both language concatenated.
5.5 Caller’s release
During line engage, the unit continue to monitor a possible caller’s release tone and if detected, the line
becomes available to receive a new call. The release tone’s parameters are customizable.
5.6 Stand-by and reengages of call
Stand-by and re-engages of call parameters such as flash’s length are totally customizable.
5.7 Programming and system service access
Services or parameter programming can be accessible with just a normal call. During default message
playback, the user can access one of the following services :
• Programming
• Operational mode’s switching (Day/Night/ Festivity/Holiday)
• Play message stored in the answering machine
• Remote control relay activation mode
• Alarm contact status mode
These services access are password protected; the access to password activation is described as follows:
• Call T11/T12 and wait for an answer.
• During the message playback, dial ### on your telephone
• If the message played is “Press 3 for English” (alternative language option enabled only in case
parameter 8 is set for Italian+English language) press either 3 for the next messages to be played in
English, or nothing or any other digit for the next messages to be played in Italian.
• The message “Dial your password” is played
• Enter the password of the service you wish to enable (programming mode default is 3333)
• The system starts the Vocal Guide associated to the chosen service.
Any access code may be masked, that is the system can recognize it even if deliberately entered with a
foregoing set of random DTMF characters. T12 waits 5 seconds for the password sequence to be correctly
dialled, otherwise the message “Invalid password” and then again “Dial your password” is played. The
system will accept wrong password sequences for a maximum of 3 times, then it will play the message “End
of the service” and eventually releases the line.
5.8 Answering machine menu details
Please call the system with a DTMF telephone only in order to retrieve messages left in the answering
machine.
• During Opening Greeting message playback, dial ### on your telephone
• If the message played is “Press 3 for English” (alternative language option enabled only in case
parameter 8 is set for Italian+English language) press either 3 for the next messages to be played in
English, or nothing or any other digit for the next messages to be played in Italian.
• Enter password for managing answering machine service (parameter 20, default is 4444).
• Playback of the message:” Press 0 for answering machine, 1 to start programming”, then press 0.
• Playback of the message: “There are yy new messages”, then the system starts playing the most
remote message.
• At the end of the playback, the Vocal Guide menu starts with the message “Press 1 to listen, 3 to
cancel”. Erasing the current message will automatically starts playback of the next one.
• During any message playback, the following commands are enabled:
digit 1 = listen message again
digit 7 = back to last message (if saved),
digit 9 = listen to next message (if existing)
digit 0 = starts vocal guide with “Press 1 to listen, 3 to cancel”
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5.9 Answering machine message notification service details
If the new message notification feature is enabled, system notifies the default user (parameter 55) on the
first new message the answering machine receives, with a programmable number of notification alerts
(parameter 42) sent at programmable intervals (parameter 41). Following messages do not start the
notification feature again. Any operational mode (Day/Night etc.) distinctly allows enabling notification feature
depending on parameter 31.
• T11/T12 engages line and dials the number selected in parameter 55.
• It waits 90 seconds for the called user to identify him/herself by entering the notification service
password (parameter 20, default 4444)
• If the password provided is wrong, or the system receives no answer within a time interval delimited
by a time-out, T11/T12 releases the line, waits for the time interval between attempts to expire
(parameter 41), decreases the number of attempts left (parameter 42) and sends a new alert.
• When the number of attempts left decreases to 0, the system stops sending alerts and marks the
message as not deliverable.
• Notification attempts stop even if the user calls the system and enters the password to retrieve
messages left in the answering machine: the final aim of this feature is to alert the default user of the
presence of new messages, not to verify they have been actually delivered.
5.10 Changing Operational Mode
Please call the system with a DTMF telephone only, in order to switch among different operational modes.
• During Opening Greeting message playback, dial ### on your telephone
• If the message you hear is “Press 3 for English” (alternative language option enabled only in case
parameter 8 is set for Italian+English language) press either 3 for the next messages to be played in
English, or nothing or any other digit for the next messages to be played in Italian.
• Enter password for managing answering machine service (parameter 20, default is 4444).
• Playback of the message:”Press 0 for answering machine, 1 to start programming”, then press 1.
• Playback of the message:“Mode … change to..”
• Select new mode entering the corresponding digit (i.e. digit 2 = op.mode 2 Night);
• Playback of the message:“Accepted”
• Now that T11/T12 is in the new Operational Mode, system can be hanged up.
5.11 Alarm telephone dialer
The system allows to trigger a cyclic telephone call to 2 distinct numbers, one per alarm, in order to notify the
assigned personnel. These attempts can be set off upon entering an appropriate password. If an alarm
contact is re-actuated (re-opening and then closing again) the system will trigger a new series of notices for
that alarm. On the other hand, if the contact remains closed after the first alarm, at the end of the attempts,
or after the acquisition of the appropriate password by the assigned personnel, no other notices are sent.
• T11/T12 constantly checks the two incoming alarm detection circuits.
• If a contact is closed for more than 200 milliseconds, the number associated with the alarm is dialed
as soon as the line is available.
• The system waits 90 seconds for the called person to identify him/herself, by entering the alarm
password (campo 22, default 6666).
• If the system receives no answer within the time interval, it hangs up, waits for the time interval
between attempts to expire (parameter 35), decreases the number of attempts left (parameter 35)
and finally recalls.
• When the system runs out of remaining attempts, it stops reporting alarms unless a new one is
triggered.
• If the user called identify him/herself entering the correct password, the system will play the
message: “Accepted”, and set the alarm mode off.
As explained further in this manual, the second contact may be used to connect an external daily/weekly
clock (i.e. TEMA mod. TX216/GS) in order to automatically switch between 2 operational modes (i.e.
day/night).
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MAS-T11-T12-rev03-EN Pagina 13 di 38
5.12 Alarm check
The system allows to check the alarm status: this may be useful if the user could not properly recognize the
event, or simply need a confirmation.
• During Opening Greeting message playback, dial ### on your telephone
• If the message played is “Press 3 for English” (alternative language option enabled only in case
parameter 8 is set for Italian+English language) press either 3 for the next messages to be played in
English, or nothing or any other digit for the next messages to be played in Italian.
• Enter password for managing alarm service (parameter 22, default 6666)
• T11/T12 will playback the message: “alarm 1 on/off, alarm 1 on/off”. If there is at least one alarm on,
T11/T12 plays a message in order to disable alarm triggering during the call.
5.13 Remote control relay service
The system allows to activate or deactivate a contact relay.
• During Opening Greeting message playback, dial ### on your telephone
• If the message you hear is “Press 3 for English” (alternative language option enabled only in case
parameter 8 is set for Italian+English language) press either 3 for the next messages to be played in
English, or nothing or any other digit for the next messages to be played in Italian.
• Enter password for managing remote control service (parameter 21, default 5555)
• T11/T12 plays message: “switch off”, “change in…”, “1 switch on”
• It is possible either to dial 1 in order to change the relay status, or hang up.
CAUTION: the maximum electrical capability of the built-in remote control relay is 50VAC-200mA. Do not
connect loads of 220V as they would manage the device.
5.14 Call Diverter
Please call the system with a DTMF telephone only, in order to make any outgoing call as if it was coming
from the line T11/T12 is connected to.
• During Opening Greeting message playback, dial ### on your telephone
• If the message you hear is “Press 3 for English” (alternative language option enabled only in case
parameter 8 is set for Italian+English language) press either 3 for the next messages to be played in
English, or nothing or any other digit for the next messages to be played in Italian.
• Enter password for this service (campo 23 default 7777)
• T11/T12 will ask for “Number…”
• Dial the number you wish to contact (area code+number) then wait.
• T11/T12 puts the caller on hold, engages the line, dials the number and releases the line when
connected. (With this feature, if supported by PBX, it is possible for T11/12 to connect the caller
automatically to the called number)
• User will hear the call control tone, waiting to be connected to the selected number.
5.15 Local or remote DTMF telephone programming
Call the system with a DTMF telephone in order to modify or check system parameters.
• During Opening Greeting message playback, dial ### on your telephone
• Enter password for this service (parameter 19 default 3333)
• System plays message “Start programming”
• Dial number of the parameter you wish to program followed by #. (I.e. 30#)
• T11/T12 plays message: “parameter 30”, value “0-0”, “change to…”
• Dial the value you wish the parameter to be modified with; wait for the system to confirm.
• The system will confirm repeating “y-y-y-y” (inserted value)
• Press # (pound key) to confirm, * (star key) to cancel; the system will answer with “accepted” or
“cancelled”.
• Proceed with the configuration of a new parameter, hang up or press twice * (the star key) to exit. In
this way the system will be promptly available for new commands or incoming calls.
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MAS-T11-T12-rev03-EN Pagina 14 di 38
6 CONNECTION
T11/T12 PBX connection is very simple. Diodes and connectors situated on the front and back panel of
T11/T12 unit are shown in the following picture:
1 = Status telephone line 1
2 = Status telephone line 2 (T12 only)
R = LED showing the status of the remote-control relay
In/out = Alarm contacts input connector/remote-controlled output contact (see appendix A)
L1, L2 = RJ 6-pin connector for connecting the first and second (T12 only) system telephone lines.
The two central contacts, i.e., the two internal wires of a standard telephone cable, are used.
Symbolically representing the six pins of the connector, the x's represent the two pins to connect “o o
x x o o”. This is where you would connect any line equipped with CLI service for recognizing the
calling number.
M = RJ 6-pin connector for music on hold ouput (only if T7005/32 is present). No connection on two
internal wires are made to protect the unit as you wrongly insert a telephone line. The signal is present
on the second and fourth pins of connector. Symbolically representing the six pins of the connector,
the x's represent the two pins to connect “o x o o x o”.
Com = RJ 4-pin connector for DIAL-232 accessory. DIAL-232 is used to perform unit’s programming
from a PC where “T12WIN” software is installed. Connector used only for T11/T12 programming, don’t
use it for different purposes.
Sel = Two-position slide deviator. Not used.
Power = Power supply input. Use only model TEMA T7024 model provided with the system.
CAUTION: the rear panel shows both the system model number (T11 or T12) and its serial number.
You will need this serial number for any service or maintenance requests both during and after the
system's warranty period.
1 2 R In/Out
L1 M L2 Com Power
Sel
1 2
T12 - S/N 123456
TEMA TELECOMUNICAZIONI SRL T11-T12 Multifunction Automated Attendant
MAS-T11-T12-rev03-EN Pagina 15 di 38
7 INTERNAL VIEW AND DESCRIPTION
The T1059 standard Eurocard motherboard (inside the unit) is shown in the following picture. It sustains the
other boards like T1060, T7005, T7006.
7.1 T7006 Answering system optional board
T7006 vocal messages board is available in different model like basic version and with the answering
system (see Section 3). If you are upgrading your basic T11/T12 to the answering system version, you
should turn off it, extract and replace the original board with the new one, making attention to insert the pins
properly (to avoid system damage)
7.2 T7005 Music on Hold optional board
T7005 board gives T11/T12 music on hold capability which can be captured from “M” connector. To add
T7005 board in T11/T12 basic system, turn off the unit and insert the board as in the picture above making
attention to insert properly the 4 pins in motherboard’s connector.
Music on hold level is just properly set for optimal listening but it can be adjusted by moving with a
screwdriver the “volume” trimmer (shown in picture above) inside the unit. Verify actually the effect of this
kind of regulation while a PBX’s extension is holding the line.
T1059
Motherboard
In/Out
M
T1060 board
(T12 only)
T7005 Music on
Hold board
(optional)
L1 Com
L2
Power
Sel
eprom
holding
volume
T7006 MSG
system board
TEMA TELECOMUNICAZIONI SRL T11-T12 Multifunction Automated Attendant
MAS-T11-T12-rev03-EN Pagina 16 di 38
8 PROGRAMMING
T11/T12 is equipped with internal non-volatile memory, whose structure can be represented in a table where
programming data can be entered (see programming table below).
The table contains a set of variable lenght parameters.
There are 3 different ways of programming the system:
1) By calling the system from a DTMF telephone, either connected to the PBX or remotely.
2) Using a local PC through a serial port with the appropriate DIAL-232 adapter and the DIAL200WIN
programming software package.
3) Using a remote PC with DIALPROG4 programming kit including DIAL-232 PC interface and
DIAL200WIN software package.
8.1 Remote Programming over the Telephone
The remote programming function allows users to update the device's data tables over the telephone to
modify its operating mode. You must dial a telephone number to which T11/T12 is connected and wait for it
to answer with a series of DTMF tones.
During courtesy message playback, you must type ### (3 time #). If the unit asks for switching to English
mode (alternating), select it or wait. T11/T12 will asks then to insert programming password (see parameter
8 for alternating language).
If the entered password is correct, the unit will play the message “Start programming” . At this point, you
must enter the number of the field (parameter) that you wish to program and confirm the choice with the #
(pound key).
After, for example 43# (answering machine activation/de-activation), the system will announce “Field-4-3-
value-change-to…” then you must insert the field value, for example 0, and wait for system confirmation (the
unit will repeat the inserted digits). Now you can confirm the choice by pressing #, the unit will acknowledge
execution with “Accepted” or you can cancel the entry by typing * (star key) and the system will announce
the cancellation with “Cancelled”.
Don’t insert any value if you want to empty a particular field, just insert # (pound key) after the
announcement “Empty” and the unit will say “Confirmed”.
Now user can break programming by simply hanging up (from firmware version 1.14 this operation can be
also performed by pressing 2 times the star key “**”) or modify other parameter as described above.
T11/T12 allows the user 3 seconds from the last DTMF tone entered, to enter the value of the field before it
re-reads the entered value.
In the event that you have reached the limit of the data area provided for the field in question, this time value
is cancelled in order to speed up programming.
For example, if the parameter is 1-digit long, T11/T12 re-reads the digit entered after receiving one DTMF
digit; if the parameter is 3-digit long and the user enters only 2, T11/T12 will confirm the entry 3 seconds
after the user entered the second digit; when 3 digits are entered, the entry is confirmed immediately after
receipt of the third digit to indicate that the field is full and, at the same time, for speed up programming.
T11/T12 will remain in remote programming mode until it detects the release tone from the caller to break
the connection, or from 1.14 firmware version, until the caller types for 2 times the star key “**” to release the
line. The parameters already entered will be stored, those still to be entered will require another call to the
unit. During programming the line is busy.
8.2 Programming with a Local or Remote PC
This function requires an additional product kit: codes Dial-232 and T12WIN. This kit is designed to simplify
and speed up management of the T11/T12 device. Using the Dial200WIN software package on a PC
running on Windows 98/NT/2000/XP operating system, the kit allows users to handle a database of
clients/devices, complete with the values of the fields entered in the devices in a very fast and practical
manner in a local environment. Furthermore, if you also have DIALPROG4, you can use the PC to call the
system and program it remotely. For the details on the methods of programming through a local or remote
PC, we refer you to the manual provided with the remote programming kit.
8.3 Resetting the Default Parameters
If necessary, ONLY by opening the cover of T11/T12, user can reset ALL the data entered in the device's
memory to the factory settings (see tables for the default values). To erase the memory and reset the device
with the factory values you will need to turn off the unit, open the panel and remove T7005 music on hold
board if enabled. Then turn on the device, connect the two golden pins located over the “music on hold”
board until the front leds start to blink quickly. Disconnect then the two pins from each other, turn off the unit
and re-insert the T7005 board in its site. Then close the cover and turn on the unit.
TEMA TELECOMUNICAZIONI SRL T11-T12 Multifunction Automated Attendant
MAS-T11-T12-rev03-EN Pagina 17 di 38
9 PARAMETER PROGRAMMING
9.1 Day Mode Programming (Mode 1)
Parameter
number
Parameter name Description Default
value
Parameter
max. length
Your settings
0 # Number of rings
before the line is
answered
Indicates after how many rings the system
has to answer to the incoming call.
Range : from 1 to 9
1 1 #
4 # Number of
message
repetition
Indicates how many times the message has
to be repeated before:
• Releasing the line
• Record message on the ans. machine
• Divert call to operator
Range : from 1 to 9
1 1 #
43 # Enable
Answering
Machine
Indicates if to activate or not the answering
machine at the end of the message:
• 0 = disabled
• 1 = enabled
Range : from 1 to 9
0
1 #
58 # Number
associated to
digit 1 for quick
extension
selection
Number to be dialed, associated with single
digit. (Remember to put it into the
presentation message, i.e. press 1 in order
to…).
Range: max 20 digits DTMF
Empty 20 #
59 # …to digit 2 As above. Empty 20 #
60 # …to digit 3 As above. Empty 20 #
61 # …to digit 4 As above. Empty 20 #
62 # …to digit 5 As above. Empty 20 #
63 # …to digit 6 As above. Empty 20 #
64 # …to digit 7 As above. Empty 20 #
65 # …to digit 8 As above. Empty 20 #
66 # …to digit 9 As above. Empty 20 #
51 # Operator number Insert operator number (or the number of
the telephone delegated for incoming calls
management)
Range: max 20 digits DTMF
100 20 #
Notes ¾ Parameter 43 “enable answering machine” has effect only if the system is supplied with the
optional board in order to manage messages of the answering machine. This board is
provided with the basic T11S/T12S systems.
¾ Parameter of the numbers associated with single digits may be left blank (empty). In this case
the caller will not be enabled for quick extension selection.Otherwise, when these parameters
are filled, always remember to describe all available choices in the opening greeting, that is
“…press 1 to be connected with Sales Department… “ and so on, while the menu
presentation, that is the foregoing message “Automated attendant system”, is automatically
provided by the system when the answering machine feature is enabled.
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MAS-T11-T12-rev03-EN Pagina 18 di 38
9.2 Night Mode Programming (Mode 2)
Parameter
number
Parameter name Description Default
value
Parameter
max. length
Your settings
1 # Number of rings
before the line is
answered
Indicates after how many rings the system
has to answer to the incoming call.
Range : from 1 to 9
1 1 #
5 # Number of
message
repetition
Indicates how many times the message has
to be repeated before:
• Releasing the line
• Record message on the ans. machine
• Divert call to operator
Range : from 1 to 9
1 1 #
44 # Enable
answering
machine
Indicates if to activate or not the answering
machine at the end of the message:
• 0 = disabled
• 1 = enabled
Range : from 1 to 9
1 1 #
67 # Number
associated to
digit 1 for quick
extension
selection.
Number to be dialed, associated with single
digit. (Remember to put it into the
presentation message, i.e. press 1 in order
to…).
Range: max 20 digits DTMF
Empty 20 #
68 # …to digit 2 As above. Empty 20 #
69 # …to digit 3 As above. Empty 20 #
70 # …to digit 4 As above. Empty 20 #
71 # …to digit 5 As above. Empty 20 #
72 # …to digit 6 As above. Empty 20 #
73 # …to digit 7 As above. Empty 20 #
74 # …to digit 8 As above. Empty 20 #
75 # …to digit 9 As above. Empty 20 #
52 # Operator number Insert operator number (or the number of
the telephone delegated for incoming calls
management)
Range: max 20 digits DTMF
100 20 #
Notes ¾ Parameter 44 “enable answering machine” has effect only if the system is supplied with the
optional board in order to manage messages of the answering machine. This board is
provided with the basic T11S/T12S systems.
¾ Parameter of the numbers associated with single digits may be left blank (empty). In this case
the caller will not be enabled for quick extension selection. Otherwise, when these
parameters are filled, always remember to describe all available choices in the opening
greeting, that is “…press 1 to be connected with Sales Department… “ and so on, while the
menu presentation, that is the foregoing message “Automated attendant system”, is
automatically provided by the system when the answering machine feature is enabled.
TEMA TELECOMUNICAZIONI SRL T11-T12 Multifunction Automated Attendant
MAS-T11-T12-rev03-EN Pagina 19 di 38
9.3 Festivity Mode Programming (Mode 3)
Parameter
number
Parameter name Description Default
value
Parameter
max. length
Your settings
2 # Number of rings
before the line is
answered
Indicates after how many rings the system
has to answer to the incoming call.
Range : from 1 to 9
1 1 #
6 # Number of
message
repetition
Indicates how many times the message has
to be repeated before:
• Releasing the line
• Record message on the ans. machine
• Divert call to operator
Range : from 1 to 9
1 1 #
45 # Enable
answering
machine
Indicates if to activate or not the answering
machine at the end of the message:
• 0 = disabled
• 1 = enabled
Range : from 1 to 9
1 1 #
76 # Number
associated to
digit 1 for quick
extension
selection.
Number to be dialed, associated with single
digit. (Remember to put it into the
presentation message, i.e. press 1 in order
to…).
Range: max 20 digits DTMF
Empty 20 #
77 # …to digit 2 As above. Empty 20 #
78 # …to digit 3 As above. Empty 20 #
79 # …to digit 4 As above. Empty 20 #
80 # …to digit 5 As above. Empty 20 #
81 # …to digit 6 As above. Empty 20 #
82 # …to digit 7 As above. Empty 20 #
83 # …to digit 8 As above. Empty 20 #
84 # …to digit 9 As above. Empty 20 #
53 # Operator number Insert operator number (or the number of
the telephone delegated for incoming calls
management)
Range: max 20 digits DTMF
100 20 #
Notes ¾ Parameter 45 “enable answering machine” has effect only if the system is supplied with the
optional board in order to manage messages of the answering machine. This board is
provided with the basic T11S/T12S systems.
¾ Parameter of the numbers associated with single digits may be left blank (empty). In this case
the caller will not be enabled for quick extension selection.Otherwise, when these parameter
are filled, always remember to describe all available choices in the opening greeting, that is
“…press 1 to be connected with Sales Department… “ and so on, while the menu
presentation, that is the foregoing message “Automated attendant system”, is automatically
provided by the system when the answering machine feature is enabled.
TEMA TELECOMUNICAZIONI SRL T11-T12 Multifunction Automated Attendant
MAS-T11-T12-rev03-EN Pagina 20 di 38
9.4 Holiday Mode Programming (Mode 4)
Parameter
number
Parameter name Description Default
value
Parameter
max. length
Your settings
3 # Number of rings
before the line is
answered
Indicates after how many rings the system
has to answer to the incoming call.
Range : from 1 to 9
1 1 #
7 # Number of
message
repetition
Indicates how many times the message has
to be repeated before:
• Releasing the line
• Record message on the ans. machine
• Divert call to operator
Range : from 1 to 9
1 1 #
46 # Enable
answering
machine
Indicates if to activate or not the answering
machine at the end of the message:
• 0 = disabled
• 1 = enabled
Range : from 1 to 9
1 1 #
85 # Number
associated to
digit 1 for quick
extension
selection.
Number to be dialed, associated with single
digit. (Remember to put it into the
presentation message, i.e. press 1 in order
to…).
Range: max 20 digits DTMF
Empty 20 #
86 # …to digit 2 As above. Empty 20 #
87 # …to digit 3 As above. Empty 20 #
88 # …to digit 4 As above. Empty 20 #
89 # …to digit 5 As above. Empty 20 #
90 # …to digit 6 As above. Empty 20 #
91 # …to digit 7 As above. Empty 20 #
92 # …to digit 8 As above. Empty 20 #
93 # …to digit 9 As above. Empty 20 #
54 # Operator number Insert operator number (or the number of the
telephone delegated for incoming calls
management)
Range: max 20 digits DTMF
100 20 #
Notes ¾ Parameter 46 “enable answering machine” has effect only if the system is supplied with the
optional board in order to manage messages of the answering machine. This board is
provided with the basic T11S/T12S systems.
¾ Parameter of the numbers associated with single digits may be left blank (empty). In this case
the caller will not be enabled for quick extension selection.Otherwise, when these parameter
are filled, always remember to describe all available choices in the opening greeting, that is
“…press 1 to be connected with Sales Department… “ and so on, while the menu
presentation, that is the foregoing message “Automated attendant system”, is automatically
provided by the system when the answering machine feature is enabled.
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Tema Telecomunicazioni T11R Technical And Installation Manual
- Tipo
- Technical And Installation Manual
- Questo manuale è adatto anche per
in altre lingue
- English: Tema Telecomunicazioni T11R
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