Lexmark 9500 Series Getting Started

9500 Series Getting Started

2007 www.lexmark.com

Safety information

Use only the power supply and power supply cord provided with this product or the manufacturer's authorized replacement power supply and

power supply cord.

Connect the power supply cord to a properly grounded electrical outlet that is near the product and easily accessible.

CAUTION—POTENTIAL INJURY: Do not twist, bind, crush, or place heavy objects on the power cord. Do not subject the power cord to

abrasion or stress. Do not pinch the power cord between objects such as furniture and walls. If the power cord is misused, a risk of fire or

electrical shock results. Inspect the power cord regularly for signs of misuse. Remove the power cord from the electrical outlet before inspecting

it.

Refer service or repairs, other than those described in the user documentation, to a professional service person.

This product is designed, tested, and approved to meet strict global safety standards with the use of specific Lexmark components. The safety

features of some parts may not always be obvious. Lexmark is not responsible for the use of other replacement parts.

CAUTION—SHOCK HAZARD: Do not use the fax feature during a lightning storm. Do not set up this product or make any electrical or cabling

connections, such as the power supply cord or telephone, during a lightning storm.

SAVE THESE INSTRUCTIONS.

Contents

Safety information.............................................................................2

Introduction........................................................................................5

Finding information about the printer...........................................................................................................................5

Setting up the printer........................................................................8

Setting up the printer for use with a computer..........................................................................................................8

Setting up the printer for use without a computer or network (standalone)..................................................9

Installing the printer software........................................................................................................................................13

Installing the optional XPS driver (Windows Vista users only)............................................................................13

Using the printer..............................................................................15

Understanding the printer...............................................................................................................................................15

Understanding the parts of the printer ..................................................................................................................................15

Understanding the printer software........................................................................................................................................16

Using the Macintosh printer software..................................................................................................................................... 17

Performing basic printer functions...............................................................................................................................18

Making a copy.................................................................................................................................................................................. 18

Printing a photo or selected photos........................................................................................................................................19

Scanning a document................................................................................................................................................................... 19

Sending a fax using the control panel .................................................................................................................................... 20

Ordering supplies................................................................................................................................................................21

Ordering print cartridges............................................................................................................................................................. 21

Ordering paper and other supplies.......................................................................................................................................... 21

Getting the printer ready to fax...................................................23

Choosing a fax connection..............................................................................................................................................23

Connecting directly to a telephone wall jack............................................................................................................24

Connecting directly to a telephone wall jack in Germany...................................................................................24

Connecting to a telephone..............................................................................................................................................26

Connecting to an answering machine.........................................................................................................................27

Connecting to a computer with a modem.................................................................................................................28

Using an RJ11 adapter.......................................................................................................................................................30

Connecting the printer to a network...........................................34

Connecting the printer......................................................................................................................................................34

Wireless networking...........................................................................................................................................................34

Contents

3

Information you will need to set up the printer on a wireless network...................................................................... 34

Installing the printer on a wireless network.......................................................................................................................... 35

Interpreting the colors of the Wi-Fi indicator light.............................................................................................................36

Finding the signal strength......................................................................................................................................................... 36

Wired networking................................................................................................................................................................36

Installing the printer on a wired (Ethernet) network.........................................................................................................36

Connecting the printer directly to the computer with a USB cable............................................................................. 37

Troubleshooting...............................................................................38

Setup troubleshooting......................................................................................................................................................38

Power button is not lit ..................................................................................................................................................................38

Software does not install.............................................................................................................................................................. 38

Page does not print........................................................................................................................................................................40

Wireless troubleshooting.................................................................................................................................................41

Check your security keys.............................................................................................................................................................. 41

Wireless setup program cannot communicate with the printer during installation.............................................42

Wi-Fi indicator light is blinking orange during installation.............................................................................................43

Wi-Fi indicator light is still orange ............................................................................................................................................ 45

Printer cannot connect to the wireless network.................................................................................................................46

Wireless network printer does not print.................................................................................................................................48

General network troubleshooting.................................................................................................................................50

Printer is configured correctly, but cannot be found on the network ........................................................................ 50

Printing a network setup page ..................................................................................................................................................50

Notices................................................................................................52

Product information...........................................................................................................................................................52

Edition notice........................................................................................................................................................................52

European EC directives conformity statement for radio products....................................................................54

Networking glossary.......................................................................59

Contents

4

Introduction

Finding information about the printer

Publications

See the For

Quick Setup sheet

Initial setup instructions. This sheet comes in the printer box.

Getting Started guide

Setup instructions. This booklet comes in the printer box.

User's Guide

Complete instructions for using the printer on a Windows operating system. It installs with

the printer software.

To access the User's Guide:

1 Do one of the following:

• In Windows Vista, click .

• In Windows XP and earlier, click Start.

2 Click Programs or All Programs ª User's Guide.

A printable version is on the User's Guide CD.

Mac Help

Complete instructions for using the printer on a Macintosh operating system. It installs with

the printer software.

To access the Mac Help:

1 From the Finder desktop, double-click the Lexmark 9500 Series folder.

2 Double-click the printer Help icon.

A printable version is on the User's Guide CD.

Introduction

5

Customer support

Description Where to find (North America) Where to find (rest of world)

Telephone support

Call us at

• US: 1-800-332-4120

Monday–Friday (8:00 AM–11:00 PM ET)

Saturday (Noon–6:00 PM ET)

• Canada: 1-800-539-6275

English Monday–Friday (8:00 AM–

11:00 PM ET)

Saturday (Noon–6:00 PM ET)

French Monday–Friday (9:00 AM–7:00 PM

ET)

• Mexico: 01-800-253-9627

Monday–Friday (8:00 AM–8:00 PM ET)

Note: Support numbers and times may

change without notice. For the most recent

phone numbers available, see the printed

warranty statement that shipped with your

printer.

Telephone numbers and support hours vary

by country or region.

Visit our Web site at www.lexmark.com.

Select a country or region, and then select the

Customer Support link.

Note: For additional information about

contacting Lexmark, see the printed warranty

that shipped with your printer.

E-mail support

For e-mail support, visit our Web site:

www.lexmark.com.

1 Click CUSTOMER SUPPORT.

2 Click Technical Support.

3 Select your printer family.

4 Select your printer model.

5 From the Support Tools section, click e-

Mail Support.

6 Complete the form, and then click

Submit Request.

E-mail support varies by country or region,

and may not be available in some instances.

Visit our Web site at www.lexmark.com.

Select a country or region, and then select the

Customer Support link.

Note: For additional information about

contacting Lexmark, see the printed warranty

that shipped with your printer.

Introduction

6

Limited Warranty

Description Where to find (US) Where to find (rest of world)

Limited Warranty Information

Lexmark International, Inc.

furnishes a limited warranty that

this printer will be free of defects in

materials and workmanship for a

period of 12 months after the

original date of purchase.

To view the limitations and conditions of

this limited warranty, see the Statement of

Limited Warranty included with this

printer, or set forth at

www.lexmark.com.

1 Click CUSTOMER SUPPORT.

2 Click Warranty Information.

3 From the Statement of Limited

Warranty section, click Inkjet &

All-In-One Printers.

4 Scroll through the Web page to view

the warranty.

Warranty information varies by

country or region. See the printed

warranty that shipped with your

printer.

Record the following information (located on the store receipt and the back of the printer), and have it ready when

you contact us so that we may serve you faster:

• Machine Type number

• Serial number

• Date purchased

• Store where purchased

Operating system notice

Most features and functions of the printer are operating system-dependent. For complete descriptions, see the User's

Guide for Windows and the Mac Help for Macintosh.

Introduction

7

Setting up the printer

This chapter explains how to set up the printer. You can set up the printer to work either with a computer or as a

standalone device.

Setting up the printer for use with a computer

1 Before you unpack the printer or attach anything, locate the CD for Windows or the CD for Macintosh, depending

on which operating system you use.

2 Make sure the computer is on, and then, depending on the operating system you use, insert the CD for Windows

or Macintosh.

Wait several seconds for the install screen to appear.

Notes:

• If you have inserted the Windows CD and the install screen does not appear automatically, click Start ª

Run, and then type D:\setup.exe, where D is the letter of your CD or DVD drive.

• If you have inserted the Macintosh CD and the install screen does not appear automatically, click the CD icon

on the desktop, and then double-click Install.

3 Follow the instructions on the computer screen to set up the printer.

Your security software may notify you that Lexmark software is trying to communicate with your computer system.

Always allow these programs to communicate. This is necessary for the printer to work properly.

Note: If you are using Windows Vista, and a “Found New Hardware” message appears on the computer screen,

select the recommended option.

Setting up the printer

8

Setting up the printer for use without a computer or

network (standalone)

Use the following instructions if you do not intend to connect the printer to a computer or to a network.

1 Unpack the printer, and find the items shown.

1, 2

Print cartridges

3, 4, 5

Telephone cord, power cord, installation cable

6

Quick Setup sheet

7

Getting Started guide

8

Installation software CDs for Windows and Macintosh

9

User's Guide CD

2 Remove all tape and packing material from all areas of the printer.

Setting up the printer

9

3 Pull Tray 1 completely out of the printer, and then move the paper guides to the sides.

4 Load the paper, and then adjust the paper guides to rest against the paper.

5 Insert the paper tray, and then lift the paper stop.

Setting up the printer

10

6 Connect the power cord, and then turn the power on.

7 Raise the control panel display. If prompted, set the language and country or region. Press the arrow keys on the

printer control panel to make your selections, and then press to save.

8 Open the printer, and then press down on the black cartridge carrier lever.

9 Remove the tape from the black print cartridge and then insert the cartridge in the left carrier.

Setting up the printer

11

10 Close the black cartridge carrier lid.

11 Press down on the color cartridge carrier lever, remove the tape from the color print cartridge, and then insert

the color cartridge in the right cartridge carrier.

12 Close the color cartridge carrier lid.

13 Close the printer, and then press .

An alignment page prints. You can discard or recycle this page.

Setting up the printer

12

Installing the printer software

Using the installation software CD (Windows users only)

Using the CD that came with the printer:

1 Start Windows.

2 When the desktop appears, insert the software CD.

The software installation screen appears.

3 Click Install.

Using the installation software CD (Macintosh users only)

1 Close all open software applications.

2 Insert the software CD.

3 From the Finder desktop, double-click the printer CD icon that automatically appears.

4 Double-click the Install icon.

5 Follow the instructions on the computer screen.

Using the World Wide Web

1 Go to the Lexmark Web site at www.lexmark.com.

2 From the home page, navigate through the menu selection, and then click Drivers & Downloads.

3 Choose the printer and the printer driver for your operating system.

4 Follow the instructions on the computer screen to download the driver and install the printer software.

Installing the optional XPS driver (Windows Vista users

only)

The XML Paper Specification (XPS) driver is an optional printer driver designed to make use of the advanced XPS

color and graphics features that are available only for Windows Vista users. To use XPS features, you must install the

XPS driver as an additional driver after you install the regular printer software.

Notes:

• Before installing the XPS driver, you must install the printer on your computer.

• Before installing the XPS driver, you must install the Microsoft QFE Patch and extract the driver files from the

installation software CD. To install the patch, you must have administrator privileges on the computer.

To install the Microsoft QFE Patch and extract the driver:

1 Insert the installation software CD, and then click Cancel when the Setup Wizard appears.

2 Click

ª Computer.

Setting up the printer

13

3 Double-click the CD-ROM drive icon, and then double-click Drivers.

4 Double-click xps, and then double-click setupxps file.

XPS driver files are copied to your computer, and any required Microsoft XPS files are launched. Follow the

instructions on the screen to finish installing the patch.

To install the XPS driver:

1 Click ª Control Panel.

2 Under Hardware and Sound, click Printer, and then click Add a Printer.

3 From the Add Printer dialog, click Add a local printer.

4 From the “Use an existing port” drop-down menu, select Virtual printer port for USB, and then click Next.

5 Click Have disk.

The Install From Disk dialog appears.

6 Click Browse, and then navigate to the XPS driver files on your computer:

a Click Computer, and then double-click (C:).

b Double-click the folder that ends in your printer model number, and then double-click Drivers.

c Double-click xps, and then click Open.

d From the Install From Disk dialog, click OK.

7 Click Next on the two additional dialogs that appear.

For more information on the XPS driver, see the XPS readme file on the installation software CD. The file is located

in the xps folder with the setupxps batch file (D:\Drivers\xps\readme).

Setting up the printer

14

Using the printer

This chapter provides an overview of the parts of the printer, the printer software, and some basic printer functions.

Understanding the printer

Understanding the parts of the printer

Use the To

1, 2

Top cover, scanner glass Copy, scan, fax, or remove an item.

3, 4, 5, 6

Automatic Document Feeder (ADF), ADF tray, ADF

paper guide, ADF output tray

Copy, scan, or fax multiple-page letter-, legal-, and

A4-size documents.

7

Memory card slots and PictBridge port Insert a memory card and connect a PictBridge-

enabled digital camera or a flash drive to the printer.

8

Control panel Operate the printer.

9, 10

Paper exit tray, paper tray (Tray 1) Load paper; printed paper exits on top of Tray 1.

11

Small media feeder Load envelopes, 10 x 15 cm (4 x 6 in.) photo paper,

and other small card sizes.

Using the printer

15

Use the To

1, 2

Scanner unit, print cartridge carrier Access the print cartridges; install, replace, or remove a print cartridge.

3

Ethernet port Connect your computer to another computer, a local network, an

external DSL, or cable modem.

4

LINE port Connect the printer to an active telephone line to send and receive

faxes. The printer must be connected to a telephone line to receive

incoming fax calls.

Note: Do not connect additional devices to the LINE port, and do not

connect a DSL (digital subscriber line), ISDN (integrated services digital

network), or cable modem to the printer.

5

EXT port Connect additional devices, such as a data/fax modem, telephone, or

answering machine, to the printer. This connection method may not

be available in all countries or regions.

Note: Remove the plug to access the port.

6

USB port Connect the printer to a computer using a USB cable.

Warning—Potential Damage: Do not touch the USB port except

when plugging in or removing a USB cable or installation cable.

7

Duplex unit

• Print on both sides of the paper automatically.

• Pull out to remove paper jams in the duplex unit.

8

Power supply with port Connect the printer to a power source. Plug the power cord into the

power supply at the back of the printer and then into the wall outlet.

9

Internal wireless print server Communicate with other devices on a wireless network.

Understanding the printer software

The software that came with your printer includes the Productivity Studio, the Solution Center, the Fax Setup Utility,

the Fax Solutions Software, and Printing Preferences.

Note: Depending on the printer you have, some of these programs may not be applicable.

Using the printer

16

Use To

The Productivity Studio displays icons to click for scanning,

faxing, copying, and e-mail.

You can open it from the desktop by double-clicking the

Productivity Studio icon.

You can also access it this way:

1 Do one of the following:

• In Windows Vista, click .

• In Windows XP and earlier, click Start.

2 Click Programs or All Programs ªLexmark 9500 Series.

3 Select Productivity Studio.

• Scan, copy, fax, e-mail, or print a photo or

document.

• Transfer photos.

• Make photo greeting cards.

• Adjust settings for the printer.

The Solution Center provides ways to print photos, troubleshoot

printing problems, install print cartridges, and perform

maintenance tasks.

To access the Solution Center select Printer Status and

Maintenance on the Productivity Studio Welcome Screen.

• Check ink levels, order print cartridges, and

find maintenance information.

• Troubleshoot.

• Use the “I Want To” menu.

• Find the electronic User's Guide.

The Fax Setup Utility lets you customize the fax settings which

will apply to the faxes you send or receive.

To access the Fax Setup Utility, select Fax History and

Settings on the Productivity Studio Welcome Screen. Then click

Adjust speed dial list and other fax settings.

• Set Ringing and Answering.

• Print fax history and status reports.

• Set Speed Dial and Group Dial numbers.

The Fax Solutions Software lets you to use the “I Want To” menu

and adjust how faxes are sent and received.

To access the Fax Solutions Software, select Fax History and

Settings on the Productivity Studio Welcome Screen.

• Send a fax.

• Access the phone book.

• View sample cover pages.

• Click toolbar items to send, print, or view a fax.

Printing Preferences is the software that controls the printing

function and settings.

When you have a document open, click File ª Print to open

Printing Preferences.

• Print a document.

• Select print preferences.

• Print two-sided copies.

• Select paper type.

• Save settings.

Using the Macintosh printer software

When you used the installation software CD to set up the printer, you may have also chosen to install some other

applications. These applications are saved in the printer folder that appears on your Finder desktop after installation.

1 From the Finder desktop, double-click the printer folder.

2 Click the icon of the application you want to use.

Note: Not all of these programs are available on all printers. For example, if you purchased a printer that does not

scan or fax items, then the printer software will not support these functions.

Using the printer

17

Use the To

All-In-One-Center Customize settings for scan jobs.

Fax Setup Utility

• Customize settings for fax jobs.

• Create and edit the Speed Dial list.

Network Card Reader

• View photos from a memory device inserted into a network printer.

• Transfer photos and documents from a memory device to the computer over a

wireless network.

Wireless Setup Assistant Set up the printer on a wireless network.

Printer Utility

• Install print cartridges and perform other maintenance tasks.

• Contact customer support.

The following dialogs are available from any program that allows you to print a document.

Use the To

Page Setup dialog Choose a paper size, orientation, and scaling value.

Print dialog

• Adjust print settings and schedule print jobs.

• Print on both sides of the paper (duplex).

Printer Services Access helpful Web links and information.

Performing basic printer functions

Making a copy

You can make a copy using the Automatic Document Feeder or the scanner glass. Use the scanner glass for copies

requiring optimal reproduction.

1 Load paper.

2 Load an original document faceup into the Automatic Document Feeder (ADF) or facedown on the scanner glass

in the upper left corner.

Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine

clippings) into the Automatic Document Feeder (ADF). Place these items on the scanner glass.

3 From the control panel, press or repeatedly until Copy is highlighted.

4 Press or to select the number of copies.

The number of copies is automatically set to 1.

5 Press .

Using the printer

18

Printing a photo or selected photos

1 Load photo paper in Tray 1 or in the small media feeder.

Note: Load the photo paper with the glossy or printable side facing down. (If you are not sure which side is the

printable side, see the instructions that came with the paper.)

2 Insert a memory card or flash drive.

3 From the control panel, press .

4 Press

to select Browse and Print Photos.

5 Press or to navigate through the photos.

6 Press to select a photo for printing.

7 If you want to edit the photo, view the photo in full screen mode, change the print settings, or see a print preview

of the photo:

a Press .

b Make your selections using the control panel buttons.

c Press to save your changes.

d Press

to go back to the photo.

8 Press or to select the number of copies to print.

9 You can select more photos for printing and editing by repeating step 5 through step 8.

10 Press

to go to the print preview screen.

11 If you want to adjust the print settings after seeing the preview:

a Press .

b Make your selections.

c Press to save your selections, and then go back to the print preview screen.

12 Press to print.

Note: To prevent smudging or scratching, avoid touching the printed surface with your fingers or sharp objects.

For best results, remove each printed sheet individually from the paper exit tray, and allow the prints to dry at

least 24 hours before stacking, displaying, or storing.

Scanning a document

1 Make sure the printer is connected to a computer, and both the printer and the computer are on.

2 Load an original document faceup into the Automatic Document Feeder (ADF) or facedown on the scanner glass.

Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine

clippings) into the Automatic Document Feeder (ADF). Place these items on the scanner glass.

3 From the control panel, press or repeatedly until Scan is highlighted.

4 Press .

Using the printer

19

5 If your printer is connected to more than one computer:

a Press or repeatedly until the computer to which you want to scan is highlighted.

b Press .

If you set a PIN during network setup and are being asked for it:

1 Enter the PIN using and to select a digit location and and to select a value for that digit.

2 Press .

6 Wait until the printer has finished downloading the scan applications list.

7 Make your selections using the control panel buttons.

8 Press .

9 Follow the instructions on your computer screen.

Sending a fax using the control panel

This is the best way to send a fax if you are faxing documents that are already printed.

1 Make sure the printer is on and is connected to a working phone line.

2 Load an original document faceup into the Automatic Document Feeder (ADF) or facedown on the scanner glass.

Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine

clippings) into the Automatic Document Feeder (ADF). Place these items on the scanner glass.

3 From the control panel, press or repeatedly until Fax is highlighted.

4 Press

.

The Fax Mode menu appears.

5 Enter a fax number.

Notes:

• You can include a calling card number as part of the fax number.

• A fax number can include up to 64 numbers, commas, periods, and/or the symbols * or #.

6 Press

to start the fax job.

Note: If you are scanning individual pages using the scanner glass, after each page is scanned, the message

Would you like to include another page in the fax? appears to prompt you either to scan

another page or to send the fax right away.

7 If you want to send a fax to a group of numbers (broadcast fax), enter the fax numbers, until a maximum of 30

fax numbers have been entered.

Using the printer

20

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