Canon 6870i Image Runner Advance Dx Guida utente

FT6-2849 (000) 　　 XXXXXXXXXX 　　　 Copyright CANON INC. 2022 　　 PRINTED IN THAILAND

FAQ Guide

What is

Your Question?

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Please read "Important Safety Instructions" before

operating this product. P.42

After you finish reading this guide, store it in a safe

place for future reference.

The information in this document is subject to change

without notice.

https://oip.manual.canon/

User's Guide/FAQ

3

4

Paper Jams Occur .............................21

Paper Jams Occur Frequently ..................22

If Paper Jams Occur P.

21

Check the Following First ....................6

The Machine Does Not Respond to the

Computer ..................................... 7

The Authentication Screen (Logon Screen) Is

Displayed and You Cannot Go Further .........7

If You Cannot Send Documents to a Server

Using [Scan and Send] .......................27

Stopping Scanning/Faxing. . . . . . . . . . . . . . . . . . . . . 27

Scanned Documents Cannot Be E-Mailed ......28

If You Cannot Send/Forward Faxes ............. 29

If You Cannot Receive Faxes ...................30

The Machine Does Not

Operate P. 6

Scan/Fax Cannot Be

Performed Successfully

Loading Paper in the Paper Drawer . . . . . . . . . . . . . 8

When You Have Loaded a Dierent Type of

Paper than the Preset One ....................9

Loading Paper in the Multi-Purpose Tray .......10

Loading Paper with Printed Logos .............12

Loading Envelopes ............................13

How to Load Paper P.

8

P.

27

What's Your Problem?

Contents

5

Images Are Shifted/Slanted ....................17

Irregularities Appear in Images/

Images Are Faint .............................17

Black Streaks Appear in Images ................18

White Streaks Appear in Images ...............19

Bleed-through Occurs .........................20

Printing Results Are

Not Satisfactory P.

17

Loading Paper or Paper

Settings Cannot Be Done

Successfully

P.

23

Paper Is Not Fed ...............................23

If the "Load paper." Message Is Displayed ......24

Printing Cannot Be Performed on the

Expected Side of Paper .......................25

Printing Cannot Be Performed with the

Expected Size ................................25

In Two-Sided Printing, the Print Direction Diers

between the Front and Back Sides of the

Paper ........................................26

Canceling Copy/Print Jobs 31

Installing the Printer Driver 32

Replacement Parts 33

An Error Screen is Displayed 35

Illustrated Index 38

Appendix 42

Do You Want to Know More?

47

You Can Consult the User's Guide! .................47

Check the FAQ Page on the Web! .................47

Checking

with a Smartphone

You can display a QR code on the

touch panel display for viewing the

FAQ page on the Web.

Press [Tutorial/FAQ] [FAQ].

Check the Following First

6

Is a message displayed on the touch

panel display?

MessageSimple Message

NOTE

If an error message is displayed P.35

Check 1

Is the main power indicator O?

If the main power indicator does not light

when you turn the main power ON, check

the power plug.

Main power indicator

Check 3

Is sleep mode activated?

Tap the touch panel

display to cancel Sleep

mode.

Check 2

Is the machine correctly connected to

the computer?

Check the network connection.

0YRY-006

Setting up the Network Environment

User's Guide

How to use the search number P.47

Check 4

The Machine Does Not Operate

Check the Following First

7

The Machine Does Not Respond to the Computer/The Authentication Screen (Logon Screen) Is Displayed and You Cannot Go Further

Set the IP address again.

0YAS-00K

Setting an IP Address

User's Guide

How to use the search number P.47

Solution 3

Restart the machine.

1. Press the main power switch to turn o the

machine.

CAUTION!

Note that turning OFF the machine deletes the

data that is waiting to be printed.

2. Check that the main power indicator has turned

o.

3. Press the power switch again.

Install the printer driver again.

NOTE

For more information P.32

Solution 1

Solution 2

The Machine Does Not Respond

to the Computer

The Authentication Screen

(Logon Screen) Is Displayed

and You Cannot Go Further

Log on to the machine using a

registered user ID.

To continue the operation when the

authentication screen (logon screen) is

displayed, it is necessary to log on with a

registered user ID.

0YRY-022

Logging into the Machine

User's Guide

How to use the search number P.47

Solution

Loading Paper in the Paper Drawer

8

How to Load Paper

Loading Paper in the Paper

Drawer

In the following, the operations that are common

to paper drawers 1 and 2 are described by taking

drawer 2 as example.

1

2 Slide the light blue knobs to adjust the positions

of the paper guides.

Align the protrusion to the

appropriate paper size marking.

3 First fan the paper stack well and then load it.

The print side face up

Paper

Envelope

Make sure that

this line is not

exceeded.

Paper Orientation

Paper

Drawer

A4 A4R

4 Place the paper drawer back into the machine.

CAUTION!

Be careful not to get your ngers caught

between the paper drawer and the machine.

POINT

When you have changed the paper size, replace

the paper size label with an appropriate one, as

necessary. P.38

When you have loaded a dierent type of paper

than the preset one, be sure to change the paper

type setting. P. 9

When You Have Loaded a Dierent Type of Paper than the Preset One

9

When You Have Loaded a Dierent

Type of Paper than the Preset One

5

CAUTION!

Make sure to select paper type that matches the

basis weight of the loaded paper.

2. Press [OK].

6 Press [OK].

When you have loaded custom size

paper

Specify the paper size manually.

0YAS-02E

Specifying Paper Size and Type in

the Paper Drawer

User's Guide

To load tab paper

You need an optional tab paper

attachment.

0YRY-029

Loading Tab Paper

User's Guide

How to use the search number P.47

1. Select the

paper type.

1

2 Press [Preferences] [Paper Settings] [Paper

Settings].

3

POINT

Any paper source other than and is optional.

For more information User's Guide

4

POINT

If the displayed paper size is dierent from the

loaded paper size, adjust the paper guides.

2. Press [Set].

Press

Select the

paper source.

1. Check the

paper size.

AVPP-TBM

Available Paper

How to use the search number P.47

For available paper, see the following.

Loading Paper in the Multi-Purpose Tray

10

How to Load Paper

CAUTION!

When using coated paper or paper that does

not feed well, load one sheet at a time.

1

2 Adjust the paper guides so that they are slightly

wider than the paper to be loaded.

Tray extension

POINT

Pull out the tray extension when loading large-

sized paper.

3 Fan the paper stack well, align the edges on a

at surface, and then load it.

Make sure that this line is not exceeded.

The print side face down

4 Adjust the paper guides to match the size of

the loaded paper.

Align the paper

guides to the

paper size

markings.

5

If the paper size/type setting does not

match the paper you have loaded

In the screen for this step 5, change the setting

manually.

1

2

1. Check the

paper size/

type.

2. Press

Press

2. Press

1. Select the

paper size.

Loading Paper in the Multi-

Purpose Tray

Loading Paper in the Multi-Purpose Tray

11

3 Press [Change] in [Paper Type].

4

When you have loaded custom size

paper

Specify the paper size manually.

0YAS-02F

Specifying Paper Size and Type in the

Multi-purpose Tray

User's Guide

How to use the search number P.47

Printing on the back side of printed

paper

1. Load paper in the multi-purpose tray the

print side face down.

2. In the [Paper Type] selection screen,

press [2nd Side of 2-Sided Page].

CAUTION!

For this operation, paper can only be loaded

in the multi-purpose tray.

POINT

You can use only paper printed with this

machine.

1. Select the

paper type.

2. Press

AVPP-TBM

Available Paper

How to use the search number P.47

For available paper, see the following.

Loading Paper with Printed Logos

12

How to Load Paper

Loading Paper with Printed Logos

Refer to the table below to load paper with printed logos.

Example: When printing on A4 size paper

Orientation

Printing result

Paper Drawer 1/Paper Drawer 2

* Paper drawer 2 is taken as example. Multi-Purpose Tray

Paper Drawer

Co. Ltd

Logo

Paper

Co. Ltd.

Multi-Purpose Tray

A B C

Co. Ltd.

Co. Ltd

Co. Ltd.

A B C

Co. Ltd.

Co. Ltd

* Can be loaded only in paper drawer 2.

Co. Ltd.

A B C

Co. Ltd.

Co. Ltd

* Can be loaded only in paper drawer 2.

Co. Ltd.

A B C

C

o. Ltd.

NOTE

When copying to paper with printed logos User's Guide

NOTE

Basic Paper Loading Operations

• For paper drawer P. 8

• For multi-purpose tray P.10

Loading Envelopes

13

Loading Envelopes

CAUTION!

• You can load envelopes into the machine's paper drawer or multi-purpose tray.

• Do not use envelopes that have glue attached to their aps, as the glue may melt due to the heat and pressure of

the xing unit.

• Do not print on the reverse side of the envelopes (the side with the glued areas).

• For the paper drawer, load envelopes the front side face up, and for the multi-purpose tray, load them the front side

face down. For the loading orientation, see the table below.

Paper Drawer 1 Paper Drawer 2 Multi-Purpose Tray

Yougatanaga 3

Envelope

Paper Drawer 1 Paper Drawer 2 Multi-Purpose Tray

Nagagata 3

Nagagata 4

Nagagata 40 — —

Kakugata 2 —

Monarch

COM10 No.10

DL

ISO-C5

AVPP-TBM

Available Paper

How to use the search number P.47

For available paper, see the following.

Loading Envelopes

14

How to Load Paper

Preparation before Loading Envelopes

1 Take ve or so pieces of envelopes, fan them well

to eliminate curls, and level the stack at.

Press the stack along

the four side edges.

2 To prevent the sealing edge of the seal ap from

oating from the body of the envelope, press the

envelope in the four corners and expel the air.

When loading envelopes in the multi-

purpose tray

1 Check the orientation of the stack of envelopes,

and load it in the multi-purpose tray.

NOTE

Basic Handling Operations for the Multi-

Purpose Tray P.10

2

3

4 Press [OK].

Loading custom size envelopes

You can load custom size envelopes only in

the multi-purpose tray.

0YAS-02F

Specifying Paper Size and Type in the

Multi-purpose Tray

User's Guide

How to use the search number P.47

Press

Select the

type of

envelopes.

Loading Envelopes

15

AVPP-TBM

Available Paper

How to use the search number P.47

For available paper, see the following.

When loading envelopes in the paper

drawer

In the following, the operations that are common

to paper drawers 1 and 2 are described by taking

drawer 2 as example.

1 Attach the Envelope Feeder Attachment to the

paper drawer.

Attaching to paper drawer 1

1. Remove the Envelope Feeder Attachment A

stored in paper drawer 2.

Envelope Feeder

Attachment A

2. Open the paper drawer 1, and attach the Envelope

Feeder Attachment B to the left paper guide.

Envelope Feeder

Attachment B

CAUTION!

When loading ISO-C5, it is not necessary to

attach the Envelope Feeder Attachment B.

Proceed to step 3.

3. Attach the Envelope Feeder Attachment A.

Install by

aligning

to the hole.

4. Adjust the position of the paper guides.

Attaching to paper drawer 2

1. Remove the Envelope Feeder Attachment A

stored in paper drawer 2.

Envelope Feeder

Attachment A

2. Attach the Envelope Feeder Attachment A.

Install by

aligning

to the hole.

3. Adjust the position of the paper guides.

Loading Envelopes

16

How to Load Paper

2 Load the envelopes.

The front side

of the envelopes

face up

3 Insert the paper drawer into the machine.

4

5 Press [Preferences] [Paper Settings] [Paper

Settings].

Press

6

1. Select the

paper source.

2. Press

3. Select the

envelope type.

4. Press

17

Images Are Shifted/Slanted/Irregularities Appear in Images/Images Are Faint

Printing Results Are Not Satisfactory

Irregularities Appear in

Images/Images Are Faint

Images Are Shifted/Slanted

Adjust the paper guides.

Adjust the guide exactly.

Multi-purpose tray

Solution

The paper may have absorbed

moisture. Replace it with paper that

has not absorbed moisture.

Perform gradation adjustment.

1. Press

2. Press [Adjustment/Maintenance] [Adjust Image

Quality] [Auto Adjust Gradation].

Follow the instructions in the screen to

perform gradation adjustment.

For more information, see the User's Guide.

0YRY-0HL

Adjusting Gradation

User's Guide

How to use the search number P.47

Solution 1

Solution 2

Black Streaks Appear in Images

18

Black Streaks Appear in

Images

Is the document feed scanning area

dirty?

1. Turn OFF the machine, and unplug the power

plug from the AC power outlet.

2. Open the feeder, and clean the lower side

document feed scanning area (a) and feeder

white plate (b) using the supplied glass-cleaning

sheet.

NOTE

Do not use glass cleaner or an alcohol solution,

etc., as they will strip away the stain-proof

coating.

a

b

3. Open the cover.

2

1

Solution

4. Open the inner cover.

5. Wipe the original scanning area and feeder

white plate.

Wipe the thin

and long glass

area and white

plate.

6. Close the cover and inner cover.

7. Close the feeder.

8. Insert the power plug into the power outlet, and

turn the power ON.

NOTE

If black streaks still appear after dirt removal,

perform the following procedure to execute [Clean

Feeder].

For more information User's Guide

Printing Results Are Not Satisfactory

White Streaks Appear in Images

19

White Streaks Appear in

Images

Cleaning the dust-proof glass.

1. Turn the power OFF, and remove the power plug

from the power outlet.

2. Open the front cover.

3. Take out the cleaning stick.

Slide the stick to the right

to take it out.

Solution

4. Insert the cleaning stick into the hole with the

pad on its tip facing down.

Pad

5. Insert the cleaning stick in until it hits the

bottom of the hole, and gently move it back and

forth.

6. Put the cleaning stick back in the original

location, and close the front cover.

7. Insert the power plug into the power outlet, and

turn the power ON.

Bleed-through Occurs

20

Bleed-through Occurs

Set the type of original properly.

If bleed-through is observed with the copy result,

setting the type of original can improve the

problem, giving a neat copy.

1. Press [Copy (Prevent Bleed-Thru)] on the Home

screen.

2. Press [Yes].

Set a lower background density.

If bleed-through is observed with the original,

setting a lower background density can improve

the problem, giving a neat copy.

1. Press

2. Select the function.

3. Press [Options].

Solution 1

Solution 2

4. Press

Example: Fax

5. Press

POINT

To make a manual adjustment, press [Adjust] and

adjust the background density with [-] and [+]

press [OK].

6. Press [OK].

Printing Results Are Not Satisfactory

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