Symptom Cause Remedy
Low Flow
Partially closed isolation valve. Open isolation valve.
Airlock or partial blockage in the supply
pipework.
Flush through pipework to ensure removal of
debris and any airlocks.
Partial blockage in the outlet Remove to Clean and soak in suitable
solution.
No hot water or
cycling hot and
cold
Instantaneous water heater cycles on
and o as flow rate or pressure is too
low.
Increase water flow rate or pressure through
system.
No Flow Closed isolation valve. Open isolation valve.
Mains water supply turned o. Turn on mains water supply.
Temperatures not
corresponding
with taps
Inlet pipes have been connected
incorrectly
Swap the inlet tails around.
Troubleshooting
Notes
Please use this space for any notes you
or your installer may have regarding the
installation/plumbing of this product.
At Bristan, we want to make things as easy as possible for our customers. That’s why we oer
solid guarantees on all our products, eective from the date of purchase, to give you peace of mind.
Your guarantee starts from the purchase of your product, but you can still benefit from registering it for
easier identification in the unlikely event of a manufacturing fault, please visit www.bristan.com/register
For any other queries, please call Customer Service on 0330 026 6273 where our expert team
of advisors will be able to oer you any help and advice.
For full guarantee terms and conditions visit www.bristan.com/service-centre/guarantees.
Our Guarantee
Bristan Group Ltd.
UK: Bristan Group, B78 1SG.
EU: Masco Europe S.à.r.l.
14 Rue Strachen
6933 Mensdorf
Luxembourg
Customer Service: +44330 026 6273
Web: www.bristan.com
Email: enquire@bristan.com
A Masco Company
Contact Us
Servicing Your Tap
We recommend servicing your tap at
least once every year to prolong its life.
To see a video showing how to remove
the cartridge for servicing, scan the QR
code with your smart phone or tablet.
Alternatively visit www.youtube.com/
BristanTV