User Guide
Broadband Extender 500 Kit
Follow the steps in this guide to set up your kit.
If you need some help, see the Frequently Asked Questions at bt.com/bbextender500 or call 0808 100 6116*.
* Calls made from within the UK mainland network are free. Mobile and International call costs may vary.
1 Plug one extender near your router
2 Plug one extender near your device
3 Connect your device
Check box content:
Broadband Extender
Data
Ethernet
Power
Broadband Extender
Data
Ethernet
Power
2 x Broadband Extender 500 2 x Ethernet cables
Find out more
• If you need more detailed instructions, Frequently Asked Questions are
available at bt.com/bbextender500
• If you cannot find the answer to your problem in the Frequently Asked Questions,
then please call our free Helpline on 0808 100 6116*. Our dedicated advisors
are more likely to be able to help you than the retailer where you made
your purchase.
1 Plug one extender near
your router
1 Plug one end of the ethernet cable into a spare ethernet socket on your router/hub.
2 Plug the other end into either of the extenders.
IMPORTANT: to work properly, extenders must be plugged directly into the wall
socket and not into extension leads.
3 Plug the extender directly into a wall power socket. Make sure the socket’s switched on.
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2 Plug one extender near
your device
1 Plug the other extender directly into a wall power socket near the device you want
to connect. Make sure the socket’s switched on.
2 Wait for connection to complete. Give it a couple of minutes. If everything’s okay,
the Power and Data indicators on both extenders will light up.
See Connection help overleaf if the Data indicator doesn’t light up on the extenders.
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3 Connect your device
If the connection is successful, connect your device to the broadband
extender using the ethernet cable provided.
After 5 minutes of inactivity on the ethernet port, the extender will go into power
save mode. The Power indicator will be flashing.
Light status
Light Status What’s happening
Power On Extender running normally
Flashing Extender resetting, synchronising or power save mode
Off Extender turned off
Ethernet On Device connected to extender
Flashing Data being sent or received
Off No device connected to extender or device switched off
Data On Extender connected to network
Green: High transfer speed
Orange: Medium transfer speed
Red: Low transfer speed
Off No connection to network
Broadband Extender
Data
Ethernet
Power
Link button
What do you want to do? Press and hold button
Prepare to join a new network 5 to 8 seconds
Join a new network 1 second
Reset to factory settings More than 15 seconds until Data and Power lights go out
TIP: you may find it helpful to use a watch or a clock when using the Link button.
How to add more Powerline extenders to your
existing network
You can expand your home network by adding more extenders to your existing kit.
1 Plug your additional broadband extender directly into a wall power socket.
Make sure the socket’s switched on.
2 Press the Link button on that extender for 5 to 8 seconds. Wait for the Power light to
go back to steady green.
3 Press the Link button again, this time for 1 second.
4 Within 2 minutes, press the Link button on one of the broadband extenders already
in your home for 1 second to complete the connection to the network.
5 Wait for connection to complete. If everything’s okay, the Power and Data indicators
on the extender will light up.
TIP: you might find it easier to plug your new broadband extender in the same
double power socket or near one of your existing ones whilst you set things up.
Reset to factory settings
If your broadband extenders stop working or become unpaired, you can reset both
extenders to their factory settings:
1 Make sure the broadband extender is plugged in and the power socket’s switched on.
2 Press the Link button for more than 15 seconds until the Data and Power lights
go out. If everything’s okay, the Power indicator on the extenders will light up.
For detailed instructions and technical information for setting up the extenders, please
see the Frequently Asked Questions at bt.com/bbextender500
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È
Connection help
IMPORTANT: to work properly, extenders must be plugged directly into the wall
socket and not into extension leads.
Broadband Extender
Data
Etherenet
Power
Broadband Extender
Data
Etherenet
Power
• If you are having problems synchronising one or more extenders, try resetting them
to their default factory settings. Most extenders have a Reset (Link) button that
does this. Refer to the extender user guide for more detailed information on how
to add more powerline devices.
• Swap devices to help check and isolate a problem with a particular broadband
extender unit.
• To check if your home’s electrical wiring is affecting your broadband extenders,
try plugging in extenders in the same room. Some old wiring or fuse boxes might
affect your network performance.
• House appliances that draw large amounts of power, like refrigerators, freezers,
microwaves and air conditioning systems, might cause interference with
your network.
• For best network performance, use broadband extenders from BT.
• If there are no spare ports on your router/hub, you can unplug one of your existing
devices and use an alternative like wi-fi or purchase a switch.
If you need more help, go to bt.com/bbextender500
or call 0808 100 6116*.
General information
For information on safety instructions,
technical information or setting up the
extender, please see the Frequently Asked
Questions at bt.com/bbextender500
Guarantee
Your Broadband Extender 500 Kit is guaranteed for a
period of 3 years from the date of purchase. Subject
to the terms listed below, the guarantee will provide
for the repair of, or at BT’s or its agent’s discretion, the
option to replace the Broadband Extender 500 Kit or
any component thereof which is identified as faulty or
below standard, or as a result of inferior workmanship
or materials. Products over 28 days old from the date
of purchase may be replaced with a refurbished or
repaired product.
The conditions of this guarantee are:
• the guarantee shall only apply to defects that occur
within the 3 year guarantee period
• proof of purchase is required
• the equipment is returned to BT or its agent
as instructed.
This guarantee does not cover any faults or defects
caused by accidents, misuse, fair wear and tear,
neglect, tampering with the equipment, or any
attempt at adjustment or repair other than through
approved agents.
This guarantee does not affect your statutory rights.
To find out what to do if your extender is in or outside
of the 3 year guarantee, please see the Frequently
Asked Questions at bt.com/bbextender500
How to recycle your equipment
The symbol shown here and on the product
means that the product is classed as electrical
or electronic equipment, so DO NOT put it in
your normal rubbish bin.
It’s all part of the Waste Electrical and Electronic
Equipment (WEEE) Directive to recycle products in
the best way – to be kinder to the planet, get rid of
dangerous things more safely and bury less rubbish
in the ground.
You should contact your retailer or supplier for
advice on how to dispose of this product in an
environmentally friendly way.
Declaration of Conformity
For a copy of the Declaration of Conformity
please refer to bt.com/bbextender500
Power consumption
In operation 2.3 Watts
Network standby 1.6 Watts
Standby mode 0.4 Watts
Elapsed time before going
into standby mode
5 Minutes
Offices worldwide
The services described in this publication are subject to availability and may be
modified from time to time. Services and equipment are supplied subject to
British Telecommunications plc’s respective standard conditions of contract.
Nothing in this publication forms any part of a contract.
© British Telecommunications plc 2015.
Registered Office: 81 Newgate Street, London EC1A 7AJ.
Registered in England No. 1800000.
Designed and produced by The Art & Design Partnership Ltd.
Printed in China / Issue 4 / ADP02-15
For a Better Future
We’re always looking to make our products last longer
and use less power, so we don’t have such a big impact
on the environment.
To find out about what we are doing, visit
bt.com/betterfuture
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