User Guide

Broadband Extender Flex 500 Kit

Follow the steps in this guide to set up your kit.

If you need some help, see the Frequently Asked Questions at bt.com/bbextenderflex500 or call 0808 100 6116*.

* Calls made from within the UK mainland network are free. Mobile and International call costs may vary.

1 Plug one extender near your router

2 Plug one extender near your device

3 Connect your device

Check box content:

• If you need more detailed instructions, Frequently Asked Questions are

available at bt.com/bbextenderflex500

• If you cannot find the answer to your problem in the Frequently Asked Questions,

then please call our free Helpline on 0808 100 6116*. Our dedicated advisors

are more likely to be able to help you than the retailer where you made

your purchase.

See Connection help overleaf if the Data indicator doesn’t light up on the extenders.

IMPORTANT: to work properly, extenders must be plugged directly into the wall

socket and not into extension leads.

Broadband Extender Flex

Data

Ethernet

Power

• If you are having problems synchronising one or more extenders, try resetting them

to their default factory settings. Most extenders have a Reset (Link) button that

does this. Refer to the extender user guide for more detailed information on how

• House appliances that draw large amounts of power, like refrigerators, freezers,

microwaves and air conditioning systems, might cause interference with

your network.

• For best network performance, use broadband extenders from BT.

• If there are no spare ports on your router/hub, you can unplug one of your existing

devices and use an alternative like wi-fi or purchase a switch.

General information

For information on safety instructions,

technical information or setting up the