User Guide
Wi-Fi Home Hotspot 500 Add-on
Follow the steps in this guide to set up your add-on.
If you need some help, see the Frequently Asked Questions at bt.com/homehotspot500 or call 0808 100 6116*.
* Calls made from within the UK mainland network are free. Mobile and International call costs may vary.
1 Plug in
2 Add to your existing network
3 Connect your devices
Check box content:
Wi-Fi Home Hotspot
Wireless
Data
1
2
Power
WPS
Reset
Link
Wi-Fi Home
Hotspot 500
Ethernet cable
Find out more
• If you need more detailed instructions, Frequently Asked Questions are
available at bt.com/homehotspot500
• If you cannot find the answer to your problem in the Frequently Asked Questions,
then please call our free Helpline on 0808 100 6116*. Our dedicated advisors
are more likely to be able to help you than the retailer where you made
your purchase.
1 Plug in
TIP: you might find it easier to plug your new hotspot in the same double power
socket or near one of your existing extenders whilst you set things up.
1 Plug the hotspot directly into a wall power socket near the device you want
to connect. Make sure the power socket and extender are switched on.
2 Check the hotspot On/Off button on the top is switched on.
IMPORTANT: to work properly the hotspot must be plugged directly into the wall
socket and not into extension leads.
1
2
On Off
2 Add to your
existing network
1 Press the Link button on the front for 5 to 8 seconds.
2 Wait for the device to restart. Give it a couple of minutes. If everything’s okay
the Power indicator will go back to steady green.
3 Press the Link button again, this time for 1 second.
4 Within 2 minutes, press the Link or equivalent button on any of the existing
extenders for 1 second to complete the connection to the network.
5 Wait for connection to complete. Give it a couple of minutes. If everything’s okay,
the Power and Data indicators on your new hotspot will light up.
See Connection help overleaf if the Data indicator doesn’t light up on the hotspot.
3 Connect your devices
Connect your devices using wi-fi or the ethernet cable.
You can connect separate devices to the ethernet ports and wi-fi at the same time.
To connect using wi-fi
The hotspot name (SSID) and security key can be found on the
pull-out card at the back of the hotspot.
The hotspot supports easy wi-fi connection with its WPS button.
If your device also supports WPS, you can use it instead of the
steps below so you don’t have to enter the security key manually.
Just follow the instructions on the device you’re trying to
connect to the hotspot.
1 Use the wireless connection software or settings on your device to display the list of
available wireless networks in your area.
2 Find your hotspot in the list and select it; it’s called BTHomeSpot-XXX.
3 Enter your hotspot’s wireless key printed on the pull-out card.
4 Complete the connection on your device.
Your new Wi-Fi Home Hotspot and your existing wireless broadband router will
show up as two separate networks. If your device shows both networks, it’s worth
giving both of them a go as one might be faster and more reliable than the other.
To connect using the ethernet cable
1 Connect your device to one of the ethernet ports on the hotspot.
You’ll need an ethernet cable for each device you want to connect to the hotspot.
Link & Reset Buttons
What do you want to do? Press and hold
Prepare to join a new network Link button for 5 to 8 seconds
Join a new network Link button for 1 second
Reset to factory settings Reset button for 1 second
TIP: you may find it helpful to use a watch or a clock when using the Link button.
Reset to factory settings
If your hotspot stops working or becomes unpaired, you can reset it to
the factory settings.
1 Make sure the hotspot is plugged in and the power socket’s switched on.
2 Press the Reset button for 1 second. Give it a couple of minutes.
If everything’s okay, the Power indicator will light up.
Light status
Wi-Fi Home Hotspot
Light Colour Status What’s happening
Power Green
On Hotspot running normally
Flashing Hotspot resetting or synchronising
- Off Hotspot turned off
Port 1 & 2 Green On Device connected to hotspot
Green Flashing Data being sent or received
- Off No device connected to hotspot or device switched off
Data Green/
Orange/
Red
On Hotspot connected to network
Green: High transfer speed
Orange: Medium transfer speed
Red: Low transfer speed
- Off Hotspot not connected to network
Wireless Green On Wireless enabled, data is being transmitted/received
- Off Wireless disabled
Red/
Green
Flashing WPS setup in progress (quicker flashing indicates
WPS connection error)
Red On Red for 30 seconds: WPS connection successful.
Permanent red: wireless security turned off.
È
È
Connection help
IMPORTANT: to work properly, hotspots must be plugged directly into the wall
socket and not into extension leads.
Broadband Extender
Data
Ethernet
Power
Broadband Extender
Data
Ethernet
Power
For advanced settings e.g. to change the name (SSID) of your hotspot check the
Frequently Asked Questions at bt.com/homehotspot500.
Can’t connect to hotspot using wi-fi
• Make sure you’ve used the correct wireless network and key details printed on the
settings card.
• If you don’t know how to view the list of wireless devices in your area to connect
to the hotspot, see help provided with your device. Or check the Frequently Asked
Questions on bt.com/homehotspot500.
Poor wi-fi performance
• The new Wi-Fi Home Hotspot and your existing wireless broadband router will show
up as two separate networks. You may want to try both wi-fi networks as one might
be faster and more reliable than the other.
• Do not use the hotspot in an area where microwave and electric equipment may
interfere with the wireless signal.
• Try to move the device nearer to your hotspot, which can improve the wireless
signal quality.
• Thick/concrete walls and ceilings may affect wi-fi.
Data light is off or is red
• Swap devices to help check and isolate a problem with a particular broadband
extender unit.
• To check if your home’s electrical wiring is affecting your broadband extenders,
try plugging units in the same room. Some old wiring or fuse boxes might affect
your network performance.
• House appliances that draw large amounts of power, like refrigerators, freezers,
microwaves and air conditioning systems, might cause interference with
your network.
• For best network performance, use broadband extenders from BT.
• If there are no spare ports on your router/hub, you can unplug one of your existing
devices and use an alternative like wi-fi or purchase a switch.
If you need more help, go to bt.com/homehotspot500
or call 0808 100 6116*.
General information
For information on safety instructions,
technical information or setting up the
extender, please see the Frequently Asked
Questions at bt.com/homehotspot500
Guarantee
Your Wi-Fi Home Hotspot 500 Add-on is guaranteed
for a period of 3 years from the date of purchase.
Subject to the terms listed below, the guarantee
will provide for the repair of, or at BT’s or its agent’s
discretion, the option to replace the Wi-Fi Home
Hotspot 500 Add-on or any component thereof which
is identified as faulty or below standard, or as a result
of inferior workmanship or materials. Products over 28
days old from the date of purchase may be replaced
with a refurbished or repaired product.
The conditions of this guarantee are:
• the guarantee shall only apply to defects that occur
within the 3 year guarantee period
• proof of purchase is required
• the equipment is returned to BT or its agent
as instructed.
This guarantee does not cover any faults or defects
caused by accidents, misuse, fair wear and tear,
neglect, tampering with the equipment, or any
attempt at adjustment or repair other than through
approved agents.
This guarantee does not affect your statutory rights.
To find out what to do if your Add-on is in or outside of
the 3 year guarantee, please see the Frequently Asked
Questions at bt.com/homehotspot500
How to recycle your equipment
The symbol shown here and on the product
means that the product is classed as electrical
or electronic equipment, so DO NOT put it in
your normal rubbish bin.
It’s all part of the Waste Electrical and Electronic
Equipment (WEEE) Directive to recycle products in
the best way – to be kinder to the planet, get rid of
dangerous things more safely and bury less rubbish
in the ground.
You should contact your retailer or supplier for
advice on how to dispose of this product in an
environmentally friendly way.
R&TTE Directive & Declaration of Conformity
This equipment complies with the essential
requirements for the Radio Equipment and
Telecommunications Terminal Equipment Directive
(1999/5/EC).
For a copy of the Declaration of Conformity
please refer to bt.com/homehotspot500
This product uses open source codes available from
bt.com/help/gplcode
Power consumption
In operation 5.7 Watts
Network standby 3.5 Watts
Off mode 0.2 Watts
Offices worldwide
The services described in this publication are subject to availability and may be
modified from time to time. Services and equipment are supplied subject to
British Telecommunications plc’s respective standard conditions of contract.
Nothing in this publication forms any part of a contract.
© British Telecommunications plc 2015.
Registered Office: 81 Newgate Street, London EC1A 7AJ.
Registered in England No. 1800000.
Designed and produced by The Art & Design Partnership Ltd.
Printed in China / Issue 4 / ADP02-15
For a Better Future
We’re always looking to make our products last longer
and use less power, so we don’t have such a big impact
on the environment.
To find out about what we are doing, visit
bt.com/betterfuture
-
1
-
2
-
3
-
4
-
5
-
6
