Vaillant aroTHERM VWL 85/2 A Operating Instructions Manual

Marca: Vaillant

Modello: aroTHERM VWL 85/2 A

Tipo: Operating Instructions Manual

Operating instructions

aroTHERM

VWL ../2 A 230 V; VWL ../2 A 400 V

CHit, IT

Publisher/manufacturer

Vaillant GmbH

Berghauser Str. 40 D-42859 Remscheid

Tel. +49 21 91 18‑0 Fax +49 21 91 18‑2810

[email protected] www.vaillant.de

Contents

2 Operating instructions aroTHERM 0020172515_05

Contents

1 Safety ............................................ 3

1.1 Action-related warnings ................. 3

1.2 Intended use .................................. 3

1.3 General safety information............. 4

2 Notes on the documentation ...... 8

2.1 Observing other applicable

documents ..................................... 8

2.2 Storing documents......................... 8

2.3 Validity of the instructions .............. 8

3 Product description..................... 9

3.1 Design of the heat pump

system ........................................... 9

3.2 Type designation and serial

number......................................... 10

3.3 Overview of the operator control

elements of the VWZ AI heat

pump control module ................... 10

3.4 Digital Information and Analysis

System (DIA) ............................... 10

3.5 CE label ....................................... 11

4 Operation.................................... 11

4.1 Operating concept ....................... 11

4.2 Basic display................................ 12

4.3 Operating levels........................... 12

4.4 Design of the menu...................... 12

4.5 Live Monitor (status codes).......... 13

4.6 Displaying the building circuit

pressure....................................... 13

4.7 Reading the operating

statistics ....................................... 13

4.8 Displaying contact data................ 13

4.9 Displaying the serial number

and article number ....................... 13

4.10 Setting the display contrast.......... 13

4.11 Setting the language.................... 13

4.12 Switching the product on/off ........ 13

4.13 Operating noises.......................... 14

4.14 Activating frost protection ............ 14

4.15 Setting the target feed

temperature in heating mode....... 14

4.16 Setting a room thermostat or

weather compensator .................. 14

4.17 Checks and maintenance

carried out by the operator........... 14

5 Troubleshooting ........................ 16

5.1 Detecting and rectifying faults...... 16

5.2 Reading the fault message .......... 17

5.3 Troubleshooting ........................... 17

6 Care and maintenance .............. 17

6.1 Maintenance ................................ 17

6.2 Caring for the product .................. 17

7 Decommissioning...................... 17

7.1 Having the product temporarily

decommissioned.......................... 17

7.2 Having the product permanently

decommissioned.......................... 18

8 Recycling and disposal............. 18

8.1 Arranging disposal of coolant ...... 18

9 Guarantee and customer

service ........................................ 18

9.1 Guarantee.................................... 18

9.2 Customer service......................... 20

Safety 1

0020172515_05 aroTHERM Operating instructions 3

1 Safety

1.1 Action-related warnings

Classification of action-re-

lated warnings

The action-related warnings

are classified in accordance

with the severity of the pos-

sible danger using the following

warning signs and signal words:

Warning symbols and signal

words

Danger!

Imminent danger to life

or risk of severe personal

injury

Danger!

Risk of death from electric

shock

Warning.

Risk of minor personal

injury

Caution.

Risk of material or envir-

onmental damage

1.2 Intended use

There is a risk of injury or death

to the user or others, or of dam-

age to the product and other

property in the event of im-

proper use or use for which it

is not intended.

The product is intended for use

as a heat generator in closed

central heating installations.

Operation of the pump outside

the application limits results in

the heat pump being switched

off by the internal control and

safety devices.

Intended use includes the fol-

lowing:

– observance of the operating

instructions included for the

product and any other system

components

– compliance with all inspection

and maintenance conditions

listed in the instructions.

This product can be used by

children aged from 8 years

and above and persons with

reduced physical, sensory or

mental capabilities or lack of

experience and knowledge if

they have been given supervi-

sion or instruction concerning

use of the product in a safe way

and understand the hazards in-

volved. Children must not play

with the product. Cleaning and

user maintenance work must

not be carried out by children

unless they are supervised.

Any other use that is not spe-

cified in these instructions, or

use beyond that specified in this

document, shall be considered

improper use. Any direct com-

mercial or industrial use is also

deemed to be improper.

1 Safety

4 Operating instructions aroTHERM 0020172515_05

Caution.

Improper use of any kind is

prohibited.

1.3 General safety

information

1.3.1 Danger caused by

improper operation

Improper operation may present

a danger to you and others, and

cause material damage.

▶ Carefully read the enclosed

instructions and all other ap-

plicable documents, particu-

larly the "Safety" section and

the warnings.

▶ Only carry out the activities

for which instructions are

provided in these operating

instructions.

1.3.2 Risk of death due

to explosions and

scaldings from brine

fluid

The brine fluid ethylene and

propylene glycol is extremely

flammable, both as liquid and

steam. A potentially explosive

combination of steam/air may

form.

▶ Keep away from heat, sparks,

naked flames and hot sur-

faces.

▶ Prevent steam/air mixtures

from forming. Keep brine fluid

vessels closed.

▶ Observe the safety data sheet

that accompanies the brine

fluid.

1.3.3 Risk of death due to lack

of safety devices

The schematic drawings in-

cluded in this document do not

show all safety devices required

for correct installation.

▶ Install the necessary safety

devices in the system.

▶ Observe the applicable na-

tional and international laws,

standards and guidelines.

1.3.4 Risk of chemical burns

caused by brine fluid

The brine fluid ethylene glycol is

harmful to health.

▶ Avoid contact with the skin

and eyes.

▶ Always wear gloves and pro-

tective goggles.

▶ Do not inhale or swallow.

▶ Observe the safety data sheet

that accompanies the brine

fluid.

1.3.5 Preventing the risk of

injury due to scalding

from hot and cold

components

Particularly in the coolant cir-

cuit, the components of the heat

pump can reach high temperat-

Safety 1

0020172515_05 aroTHERM Operating instructions 5

ures or extremely low temperat-

ures.

▶ Do not touch any uninsulated

pipelines in any part of the

heating installation.

▶ Do not remove any casing

sections.

1.3.6 Risk of being scalded by

hot drinking water

There is a risk of scalding at

the hot water draw-off points

if the hot water temperatures

are greater than 50 °C. Young

children and elderly persons are

particularly at risk, even at lower

temperatures.

▶ Select the temperature so

that nobody is at risk.

1.3.7 Risk of death due to lack

of safety devices

A lack of safety devices (e.g.

expansion relief valve, expan-

sion vessel) can lead to poten-

tially fatal scalding and other

injuries, e.g. due to explosions.

▶ Have your competent person

check that all required isolator

devices are present in your

heating installation.

1.3.8 Preventing the risk of

injury from freezing

as a result of touching

coolant

The product is delivered with

an operational filling of R410A

coolant. This is a chlorine-free

coolant which does not affect

the Earth's ozone layer. R410A

is neither a fire hazard nor an

explosion risk. Escaping coolant

may cause freezing if the exit

point is touched.

▶ If coolant escapes, do not

touch any components of the

product.

▶ Do not inhale any steam or

gases that escape from the

coolant circuit as a result of

leaks.

▶ Avoid skin or eye contact with

the coolant.

▶ In the event of skin or eye

contact with the coolant, seek

medical advice.

1.3.9 Risk of death due

to changes to the

product or the product

environment

▶ Never remove, bridge or

block the safety devices.

▶ Do not tamper with any of the

safety devices.

▶ Do not damage or remove

any seals on components.

▶ Do not make any changes:

1 Safety

6 Operating instructions aroTHERM 0020172515_05

– To the product itself

– To the supply lines

– On the drain pipework

– On the expansion relief

valve for the heat source

circuit

– to constructional condi-

tions that may affect the

operational reliability of the

product

1.3.10 Risk of injury and

material damage due

to maintenance and

repairs carried out

incorrectly or not

carried out at all

▶ Never attempt to carry out

maintenance work or repairs

on your product yourself.

▶ Faults and damage should

be immediately rectified by a

competent person.

▶ Adhere to the maintenance

intervals specified.

1.3.11 Frost damage due to an

unsuitable installation

site

Frost poses a risk of damage

to the product and the whole

heating installation.

▶ You should therefore ensure

that the heating installation

always remains in operation

during freezing conditions and

that all rooms are sufficiently

heated.

Even if rooms, or the whole

dwelling, are not in use for cer-

tain periods, the heating must

remain in operation.

Frost protection and monitoring

devices are only active while

the product is connected to

the power supply. The product

must be connected to the power

supply.

1.3.12 Frost damage caused

by insufficient room

temperature

If the room temperature is set

too low in individual rooms, it

cannot be ruled out that sec-

tions of the heating installation

might be damaged by frost.

▶ If you are going to be away

during a cold period, ensure

that the heating installation

remains in operation and that

the rooms are sufficiently

heated.

▶ You must observe the frost

protection instructions.

1.3.13 Frost damage caused

by a power cut

During installation, your com-

petent person connected your

product to the power mains.

If the power supply is cut, it is

possible that parts of the heat-

Safety 1

0020172515_05 aroTHERM Operating instructions 7

ing installation may become

damaged by frost. If you want

to use an emergency power

generator to maintain the oper-

ational readiness of the product

during a power cut, note the fol-

lowing:

▶ Contact your competent per-

son for advice on installing an

emergency power generator.

▶ Ensure that the technical val-

ues of this generator (fre-

quency, voltage, earthing)

match those of the power

mains.

1.3.14 Malfunction caused

by incorrect system

pressure

To avoid operating the system

with too little water and thus

prevent resulting damage, note

the following:

▶ Check the system pressure

of the heating installation at

regular intervals.

▶ You must observe the system

pressure instructions.

1.3.15 Malfunction due to

incorrect power supply

The power supply must remain

within the specified limits so that

the product does not malfunc-

tion:

– 1 phase: 230 V (+10/-15%)

~50 Hz

– 3 phases: 400 V (+10/-15%) 3

N ~50 Hz

1.3.16 Risk of environmental

damage caused by

refrigerant

The product contains a refriger-

ant that must not be allowed to

escape into the atmosphere.

▶ Ensure that a qualified com-

petent person with a refriger-

ation certificate services the

product and, after decommis-

sioning, recycles or disposes

of it.

2 Notes on the documentation

8 Operating instructions aroTHERM 0020172515_05

2 Notes on the

documentation

2.1 Observing other applicable

documents

▶ You must observe all operating instruc-

tions enclosed with the system compon-

ents.

2.2 Storing documents

▶ Keep this manual and all other applic-

able documents safe for future use.

2.3 Validity of the instructions

These instructions apply only to:

Applicability: Italy

Type designation Art. no.

aroTHERM VWL

55/2 A 230 V

0010014566

aroTHERM VWL 85/2 A

230 V

0010011971

aroTHERM VWL 115/2 A

230 V

0010011972

aroTHERM VWL

155/2 A 230 V

0010014567

aroTHERM VWL 155/2 A

400 V

0010014568

Applicability: Switzerland

Type designation Art. no.

aroTHERM VWL

55/2 A 230 V

0010016408

aroTHERM VWL

85/2 A 230 V

0010016409

aroTHERM VWL

115/2 A 400 V

0010016411

aroTHERM VWL

155/2 A 400 V

0010016413

The product's article number is part of the

serial number (→ Page 10) (Applicability:

Italy OR Switzerland).

Product description 3

0020172515_05 aroTHERM Operating instructions 9

3 Product description

3.1 Design of the heat pump system

The heat pump system consists of the following components:

– Heat pump

– VWZ AI heat pump control module

– Additional hydraulic components, if required

– System controller

The heat pump can be operated by the VWZ AI heat pump control module. The exten-

ded operation of the heat pump is carried out by the system controller.

3 Product description

10 Operating instructions aroTHERM 0020172515_05

3.2 Type designation and serial

number

Applicability: Italy

OR Switzerland

The type designation and serial number

are on the identification plate (1).

3.3 Overview of the operator

control elements of the VWZ

AI heat pump control module

1 Fault clearance

key

The fault clear-

ance key is used

to reset the heat

pump faults and

heat pump ac-

cessory faults.

2 Operating but-

tons

3 Display

3.4 Digital Information and

Analysis System (DIA)

The product is equipped with a Digital In-

formation and Analysis System (DIA sys-

tem). This system provides information

on the operating status of the product and

helps you to rectify faults.

The display lights up

– if you switch on the product or

– if you press a button in the DIA system

while the product is switched on. At first,

pressing this button does not trigger any

other function.

The light goes out after one minute if you

do not press any button.

kWh/d

1 Display of the

daily energy

yield

2 Display of the

current configur-

ation of the right-

hand selection

button

3 Left- and right-

hand selection

buttons

4 Minus and plus

buttons

Operation 4

0020172515_05 aroTHERM Operating instructions 11

5 Access to the

menu for addi-

tional information

6 Display of the

current configur-

ation of the left-

hand selection

button

7 Display of the

symbols for the

active operat-

ing status of the

pumps

Heating mode:

– The symbol lights up permanently: Heat

requirement is present

– The symbol is not visible: Heating mode

is not active

Cooling mode:

– The symbol lights up permanently: Cool-

ing requirement is present

– The symbol is not visible: Cooling mode

is not active

Current power:

– The display shows the current heat

pump output

Fault:

F.XXX

– Fault in the heat pump. Appears instead

of the basic display; a plain text display

explains the displayed fault code.

3.5 CE label

The CE label shows that the products

comply with the basic requirements of the

applicable directives as stated on the iden-

tification plate.

The declaration of conformity can be

viewed at the manufacturer's site.

4 Operation

4.1 Operating concept

You can operate the product using the se-

lection buttons and the plus/minus buttons.

Both selection buttons have a soft key

function, i.e. their function can change.

By pressing :

– You can cancel the change to a set

value or the activation of an operating

mode

– You can go one selection level higher in

the menu.

By pressing :

– You can confirm a set value or the activ-

ation of an operating mode

– You can go one selection level lower in

the menu.

By pressing and at the same time:

– You can navigate to the menu.

By pressing or :

– You can scroll through the entries in the

– You can increase or decrease a selec-

ted set value.

Adjustable values are always displayed as

flashing.

You must always confirm a change to a

value. Only then is the new setting saved.

You can press to cancel a procedure.

If you do not press any buttons for longer

15 minutes, the display returns to the basic

display.

Water pressure

Live Monitor

Information

Back Select

A highlighted object is indicated in the

display as light text on a dark background.

4 Operation

12 Operating instructions aroTHERM 0020172515_05

4.2 Basic display

kWh/d

The displays shows the basic display with

the current status of the product. If you

press a selection button, the activated

function is displayed in the display.

You can switch back to the basic display

by:

– Pressing and thus exiting the selec-

tion levels

– Not pressing any button for longer than

15 minutes.

As soon as a fault message is present,

the basic displays switches to the fault

message.

4.3 Operating levels

The product has two operating levels.

The operating level for the operator shows

the most important information and offers

set-up options which do not require any

special prior knowledge.

The operating level for the competent per-

son is reserved for the competent person

only and is protected by a code. In this

level, the competent person can set sys-

tem-specific parameters.

4.4 Design of the menu

Water pressure

Live Monitor

Information

Back Select

1 Scroll bar

(only appears if

there are more

list entries than

can be shown

at once on the

display)

2 Current configur-

ation of the right-

and left-hand se-

lection buttons

(soft key func-

tion)

3 Selection level

list entries

4 Name of the se-

lection level

The menu is split into two selection levels.

Note

Path details at the start of a section

specify how to access this function,

e.g. Menu ¬ Information ¬ Con-

tact data.

4.4.1 Operator level overview

Setting level Unit

Menu → Yield indicator→

Heating

Cooling

Menu → Live Monitor

Heating:

Compressor switch-off

Building circuit

Pressure

Target flow temp.

Current flow temp.

Compressor

Modulation

Air inlet temperature

Cooling output

Menu → Information

Operation 4

0020172515_05 aroTHERM Operating instructions 13

Setting level Unit

Contact details

Serial number

Device specific number

Operating hrs. Total

Operating hrs. Heating

Operating hrs. Cooling

Menu → Basic settings →

Language 15

Display contrast

Menu → Resets →

No sub-items

Available

4.5 Live Monitor (status codes)

Menu → Live Monitor

You can use the Live Monitor to display

the current status of the product.

4.6 Displaying the building circuit

pressure

Menu → Live Monitor → Building circuit

pressure

– You can display the current filling pres-

sure of the heating installation in digital

form.

4.7 Reading the operating

statistics

Menu → Information → Heating op.

hours

Menu → Information → Cooling op.

hours

Menu → Information → Total operating

hours

In each case, you can display the operat-

ing hours for the heating mode, the cooling

mode and the overall operation.

4.8 Displaying contact data

Menu → Information → Contact details

If your competent person has entered their

telephone number during the installation,

you can read this data under Contact

data.

4.9 Displaying the serial number

and article number

Menu → Information → Serial number

– The product's serial number is dis-

played.

– The article number is found in the

second line of the serial number.

4.10 Setting the display contrast

Menu → Basic setting → Display con-

trast

– You can use this function to adjust the

display contrast to suit your needs.

4.11 Setting the language

If you want to set another language:

▶ Press and hold and at the same

time.

▶ Also press the fault clearance key for a

short time.

▶ Press and hold and until the

display shows the language setting.

▶ Select the required language by press-

ing or .

▶ Press (OK) to confirm your selection.

▶ Once you have set the correct lan-

guage, press (OK) again to confirm this.

4.12 Switching the product on/off

▶ Use a partition with a contact opening

of at least 3 mm (e.g. fuses or power

switches) to de-energise the product.

4 Operation

14 Operating instructions aroTHERM 0020172515_05

4.13 Operating noises

"Hhmmm..." (*)

"Ttsheeh...!"

"Eeee..."

“Clink!"

"Chug, chug,

chug,..."

"Whirr..." (*)

* Permanent oper-

ating noises

The noises listed do not constitute a fault

with the heat pump.

In various operating modes, the noises

come from the heat pump (Start, Thawing,

Stop).

4.14 Activating frost protection

▶ To prevent the product from freezing,

ensure that the product is switched on.

4.15 Setting the target feed

temperature in heating mode

The actual target flow temperature is auto-

matically determined by the system con-

troller (you can find further information

about this in the operating instructions for

the system controller).

4.16 Setting a room thermostat or

weather compensator

▶ Set the room thermostat or the weather

compensator (1) and thermostatic radi-

ator valves (2) as specified in the relev-

ant instructions for these accessories.

4.17 Checks and maintenance

carried out by the operator

The product switches off if the filling pres-

sure in the heating installation falls below

0.05 MPa (0.5 bar).

▶ Top up with water.

4.17.1 Cleaning the product

1. Switch the product off before you clean

it.

2. Clean the product's casing with a

damp cloth and a little soap. Never

use scouring or cleaning agents

which could damage the casing or the

operator control elements.

Operation 4

0020172515_05 aroTHERM Operating instructions 15

3. Do not clean the product with a high-

pressure cleaner.

4. At regular intervals, check that no

branches or leaves have gathered

around the product.

4.17.2 Checking the maintenance

plan

Danger!

Risk of injury and risk of ma-

terial damage due to neg-

lected or incorrect mainten-

ance and repairs.

Neglected or incorrect mainten-

ance work or repairs may lead

to personal injury or damage to

the product.

▶ Never attempt to carry out

maintenance work or repairs

on the product.

▶ Employ an authorised heat-

ing specialist company to

complete such work. We re-

commend making a mainten-

ance agreement.

1. Regular inspection/maintenance of

your product by a competent person

is a prerequisite for ensuring that the

system is constantly ready and safe

for operation, reliable and has a long

service life.

Note

Failure to carry out mainten-

ance and repair work, and non-

compliance with the specified

inspection, maintenance and

replacement intervals, leads to

a loss of potential guarantee

claims. We recommend making

a maintenance agreement with

a competent person.

2. The maintenance intervals depend on

the local conditions and the use of the

product.

3. Have parts that are relevant to the

function and safety replaced by a com-

petent person.

5 Troubleshooting

16 Operating instructions aroTHERM 0020172515_05

5 Troubleshooting

5.1 Detecting and rectifying faults

This section shows all of the fault messages that can be rectified without seeking help

from the competent person in order to start up the product again.

Remedy (→ Page 16)

▶ If the product still does not function after the fault has been rectified, contact your

competent person.

Fault Cause Remedy

The product no longer

works.

The power supply has been disconnec-

ted

Ensure that there has

not been a power cut

and that the product is

correctly connected to

the power supply. When

the power supply is re-

established, the product

automatically starts up.

If a fault is still present,

contact your competent

person.

Noises (hissing, knocking,

humming)

If the heating demand stops, this may lead to bubbling and whistling

noises. These noises are caused by the coolant.

When the product starts up or stops, this may lead to creaking

noises. These noises are caused by the casing as it expands or

contracts when the temperature changes.

If the product is functioning, this may lead to humming noises.

These noises are caused by the compressor when the product is in

heating mode.

The product releases

steam.

In winter and during the thawing procedure, steam may escape

from the product. (The heat of the product melts the ice that has

formed.)

Other faults Consult your competent

person.

Care and maintenance 6

0020172515_05 aroTHERM Operating instructions 17

5.2 Reading the fault message

Fault 01/3

Back

Coding resistor

Delete

Fault messages have priority over all other

displays and are shown instead of the ba-

sic display. If several faults occur at the

same time, these are each displayed al-

ternately for two seconds each.

▶ If your product displays a fault mes-

sage, contact a competent person.

▶ To find out more information about the

status of your product, call up the "Live

Monitor" (→ Page 13).

5.3 Troubleshooting

5.3.1 Overview of the maintenance

messages

Applicability: Italy

OR Switzerland

The following maintenance messages may

be displayed in the hydraulic station.

Code Meaning Cause Remedy

M.20 Top up

heating

water

– Insuf-

ficient

heat-

ing wa-

ter in the

product

– Add heat-

ing wa-

ter to the

product.

6 Care and maintenance

6.1 Maintenance

An annual inspection and biennial main-

tenance of the product carried out by a

competent person is a prerequisite for

ensuring that the product is permanently

ready and safe for operation, reliable, and

has a long working life. The inspection

may require maintenance to be carried out

earlier, depending on the results.

6.2 Caring for the product

Caution.

Risk of material damage

caused by unsuitable clean-

ing agents.

▶ Do not use sprays, scouring

agents, detergents, solvents

or cleaning agents that con-

tain chlorine.

▶ Clean the casing with a damp cloth and

a little solvent-free soap.

7 Decommissioning

7.1 Having the product

temporarily decommissioned

▶ If, during long periods of absence, the

power supply to the dwelling and to the

product is interrupted, have the heat-

ing system drained by your competent

person or have it sufficiently protected

against frost.

8 Recycling and disposal

18 Operating instructions aroTHERM 0020172515_05

7.2 Having the product

permanently decommissioned

▶ Have a competent person permanently

decommission the product.

8 Recycling and disposal

▶ The competent person who installed

your product is responsible for the dis-

posal of the packaging.

If the product is identified with this

symbol:

▶ In this case, do not dispose of the

product with the household waste.

▶ Instead, hand in the product to a collec-

tion centre for old electrical or electronic

appliances.

If the product contains batteries that

are marked with this symbol, these bat-

teries may contain substances that are

hazardous to human health and the envir-

onment.

▶ In this case, dispose of the batteries at

a collection point for batteries.

8.1 Arranging disposal of coolant

The Vaillant aroTHERM heat pump is filled

with the coolant R410A.

▶ Coolant must only be disposed of by

qualified competent persons.

▶ Observe the general safety information.

9 Guarantee and customer

service

9.1 Guarantee

Applicability: Switzerland

La garanzia del costruttore ha valore solo

se l‘installazione è stata effettuata da un

tecnico abilitato e qualificato ai sensi della

legge. L‘acquirente dell‘apparecchio può

avvalersi di una garanzia del costruttore

alle condizioni commerciali Vaillant spe-

cifiche del paese di vendita e in base ai

contratti di manutenzione stipulati.

I lavori coperti da garanzia vengono ef-

fettuati, di regola, unicamente dal nostro

servizio di assistenza.

Applicability: Italy

1. Vaillant garantisce la qualità, l’assenza

di difetti e il regolare funzionamento

dei propri prodotti, impegnandosi a

eliminare ogni difetto originario a titolo

completamente gratuito nel periodo

coperto dalla presente Garanzia.

2. La presente Garanzia è offerta per l’ac-

quisto dei prodotti nuovi e dura DUE

ANNI dalla data di acquisto del pro-

dotto da parte dell’utente finale.

3. La presente Garanzia opera esclusiva-

mente per i prodotti Vaillant commer-

cializzati e installati in Italia, Repub-

blica di San Marino, stato Città del Vat-

icano e viene prestata da Vaillant, i cui

riferimenti sono indicati in calce, at-

traverso la propria Rete di Assistenza

Tecnica Ufficiale denominata “Vaillant

Service”.

4. Per far valere i diritti di cui alla

presente Garanzia convenzionale

l’utente dovrà:

– far effettuare la Prima Accensione

Gratuita da un centro d’assistenza

Ufficiale per i seguenti prodotti:

caldaie, termoregolazione, collettori

e bollitori solari, pompe di calore,

unità di ventilazione meccanica

Guarantee and customer service 9

0020172515_05 aroTHERM Operating instructions 19

controllata. All’atto della Prima

Accensione il CAT provvederà a

registrare sulla Cartolina di Garanzia

la data di acquisto del prodotto da

parte dell’utente attestata da un tit-

olo di acquisto e dalla dichiarazione

di conformità, incaricandosi di con-

segnarla a Vaillant Group Italia

S.p.A.

– compilare la Cartolina di Garanzia

e spedirla direttamente a Vaillant

Group Italia S.p.A, per i seguenti

prodotti: scaldabagni e condizion-

atori. Per la validità della garanzia

farà fede il titolo di acquisto del pro-

dotto e la dichiarazione di conform-

ità rilasciata da una ditta abilitata

secondo le norme vigenti;

– richiedere in caso di difetto o guasto

l’intervento gratuito a domicilio sul

prodotto installato contattando il

Centro di Assistenza Ufficiale.

5. La Prima Accensione Gratuita del pro-

dotto non costituisce in nessun caso

il collaudo dell’impianto e neppure

sostituisce altre operazioni di install-

azione, verifica, controllo e manuten-

zione dovute e svolte sull’impianto da

soggetti abilitati a norma di Legge, le

quali, anche se richieste in occasione

della Prima Accensione Gratuita, dov-

ranno essere concordate e prestate

separatamente dalla presente Garan-

zia. A titolo indicativo e non esaustivo,

per esempio: riempimento circuito

riscaldamento, circuito solare, circuito

frigorifero, circuito soluzione salina,

analisi di combustione, prova tenuta

tubazione gas, prova di tiraggio della

canna fumaria, etc.

6. Vaillant si riserva di valutare e di of-

frire un rimedio di riparazione, o di

sostituzione, tecnicamente idoneo a

risolvere gli eventuali difetti del pro-

dotto. In ogni caso la riparazione o la

sostituzione di pezzi del prodotto, o

se necessario l’eventuale sostituzione

del prodotto durante il periodo coperto

dalla presente Garanzia, non comport-

ano un prolungamento del periodo di

Garanzia.

7. Sono esclusi dalla presente Garan-

zia altri prodotti presenti nell’impianto,

non inseriti in questa garanzia, e tutti i

difetti che risultano dovuti alle seguenti

cause:

– manomissione o errata regolazione

del prodotto da parte dell’utente o

di terzi al di fuori della Rete di As-

sistenza Tecnica Vaillant Service,

– condizioni di utilizzo non previste

dalle istruzioni e avvertenze, pre-

cauzioni, raccomandazioni fornite da

Vaillant a corredo del prodotto e de-

gli obblighi di manutenzione imposti

dalla legislazione vigente;

– condizioni di utilizzo e manutenzioni

errate del prodotto e/o dell’impianto,

tenuto conto di quanto indicato nelle

istruzioni, avvertenze, precauzioni,

raccomandazioni,

– utilizzo di parti di ricambio non ori-

ginali Vaillant,

– fenomeni non imputabili al prodotto

quali errato dimensionamento, bloc-

chi o malfunzionamenti delle pompe

e/o intasamenti dovuti a sporcizia in

genere presente nei circuiti (es. di

riscaldamento, sanitario, frigorifero

ecc.),

– difettosità dell’impianto, errori di

installazione o non conformità

dell’impianto rispetto alle istruzioni

(avvertenze, precauzioni, rac-

comandazioni) e alle leggi e ai

regolamenti e alle norme tecniche

applicabili (es. errata regolazione,

alimentazione del prodotto con gas o

tensione impropria, utilizzo al di fuori

del campo di omologazione del pro-

dotto, mancanza del collegamento

delle valvola di sicurezza alla rete

fognaria ecc.),

9 Guarantee and customer service

20 Operating instructions aroTHERM 0020172515_05

– comportamenti colposi o dolosi im-

putabili a soggetti terzi rispetto a

Vaillant, nelle fasi di trasporto, movi-

mentazione, stoccaggio, montaggio,

installazione e regolazione del pro-

dotto,

– eventi di forza maggiore (es. fulmini,

inondazioni, terremoti, gelo ecc.),

scioperi, manifestazioni o atti van-

dalici.

– Sono, inoltre, esclusi:

– i materiali e le parti di consumo,

quali guarnizioni e filtri, se non

quando sia provato il vizio di

fabbricazione,

– le spese necessarie per la ri-

parazione di prodotti installati in

ambienti e/o posizioni difficilmente

raggiungibili dal Centro Assistenza

Ufficiale senza l’ausilio di at-

trezzature particolari (a titolo di puro

esempio: ponteggi, scale, carrelli

elevatori, smontaggio di arredi, es.

pensili della cucina),

– la fornitura e l’acquisto di combust-

ibile, energia elettrica, acqua pot-

abile, ecc.

– Ogni eventuale intervento di as-

sistenza tecnica richiesto per

eliminare difetti o guasti imput-

abili a una delle cause di esclu-

sione di cui sopra potrà essere

concordato separatamente dalla

presente Garanzia, e tutti i costi e

gli oneri relativi saranno a carico

dell’utente.

8. La presente Garanzia Convenzionale

lascia impregiudicati i diritti dell’utente

rispetto a quanto stabilito dalla Diret-

tiva 99/44/CEE per le garanzie legali

di vendita e dal relativo Decreto di re-

cepimento in Italia (D.Lgs. n. 206/2005

– Codice del Consumo).

9. Le presenti condizioni di Garanzia

sono le uniche offerte dalla Vaillant

all’utente e non possono essere

sostituite o modificate da altre di-

chiarazioni o promesse da chiunque

fornite. Solo Vaillant Group Italia potrà

integrare le condizioni di garanzia per

alcuni prodotti (le dichiarazioni saranno

eventualmente consultabili sul sito

internet www.vaillant.it).

9.2 Customer service

Applicability: Switzerland

Vaillant GmbH (Schweiz, Suisse, Sviz-

zera)

Riedstrasse 12

CH-8953 Dietikon

Schweiz, Svizzera, Suisse

Kundendienst: 044 74429‑29

Techn. Vertriebssupport: 044 74429‑19

Applicability: Switzerland

Vaillant Sàrl

Rte du Bugnon 43

CH-1752 Villars-sur-Glâne

Schweiz, Svizzera, Suisse

Service après-vente tél.: 026 40972‑17

Service après-vente fax: 026 40972‑19

Applicability: Italy

I Centri di Assistenza ufficiali Vaillant sono

formati da tecnici qualificati e sono istruiti

direttamente da Vaillant sui prodotti.

I Centri di Assistenza ufficiali Vaillant

utilizzano inoltre solo ricambi originali.

Contatti il Centro di Assistenza ufficiale

Vaillant più vicino chiamando il numero

verde 800-088766 oppure consultando il

sito www.vaillant.it

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Vaillant aroTHERM VWL 85/2 A Operating Instructions Manual

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Modello: aroTHERM VWL 85/2 A

Tipo: Operating Instructions Manual

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