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Warranty Term
STETSOM, through its network of Authorized Technical Assistance Providers, guarantees technical
assistance to the purchaser of their products. The repairs of any defects duly established as being of
the manufacturer will be done without cost for replacement components or parts and repair labor.
The repairs will be done by the Authorized Technical Assistance Provider specially designated by
STETSOM.
CONSULT THE LIST OF AUTHORIZED TECHNICAL ASSISTANCE PROVIDERS ON OUR WEBSITE:
www.stetsom.com.br/en/assistencias-tecnica
If you do not locate technical assistance in your city, please contact us at:
BR +55 18 2104-9412
WARRANTY CONDITIONS:
Our warranty is 1 (one) year against manufacturing defects. Its validity starts on the date of the Sale
to the FINAL Consumer.
To make use of the benefits of this warranty, you must present one of the following documents: the
Final Consumer’s SALE NOTE or this completed CERTIFICATE.
CASES THAT VOID THE WARRANTY:
1. 1 year after the issuance of the invoice of sale to the consumer or 1 year of completing certificate
of warranty (dated and stamped by the retailer or installer) or 1 year from date of manufacture.
2. Violation of seals, alteration or removal of the product’s serial or lot number.
3. If the product suers misuse, careless accidents involving: Water, Fire or Fall, or is installed in
conditions contrary to the guidelines contained in the installation manual that accompanies the
product.
4. Damages and changes in the circuit or adaptation of non-original parts.
5. If you use installation techniques contrary to those given in the manual.
QUESTIONS AND ADVICE:
STETSOM oers Customer Services to answer questions and give advice about their products and
services. Please contact us through the channels:
Phone: BR +55 18 2104-9412