Intermec EasyCoder 3400e Manuale utente

EasyCoder

®

3400e

Bar Code Label

Printer

User's Manual

ii EasyCoder 3400e Bar Code Label Printer User’s Manual

Intermec Technologies Corporation

Worldwide Headquarters

6001 36th Ave. W.

Everett, WA 98203

U.S.A.

www.intermec.com

The information contained herein is provided solely for the purpose of allowing customers to operate and

service Intermec-manufactured equipment and is not to be released, reproduced, or used for any other

purpose without written permission of Intermec Technologies Corporation.

Information and specifications contained in this document are subject to change without prior notice and do

not represent a commitment on the part of Intermec Technologies Corporation.

The word Intermec, the Intermec logo, Norand, ArciTech, Beverage Routebook, CrossBar, dcBrowser,

Duratherm, EasyADC, EasyCoder, EasySet, Fingerprint, INCA (under license), i-gistics, Intellitag, Intellitag

Gen2, JANUS, LabelShop, MobileLAN, Picolink, Ready-to-Work, RoutePower, Sabre, ScanPlus, ShopScan,

Smart Mobile Computing, TE 2000, Trakker Antares, and Vista Powered are either trademarks or registered

trademarks of Intermec Technologies Corporation.

There are U.S. and foreign patents as well as U.S. and foreign patent applications pending.

The name Centronics is wholly owned by GENICOM Corporation.

IBM is a registered trademark of International Business Machines Corporation.

EasyCoder 3400e Bar Code Label Printer User’s Manual iii

Document Change Record

This page records changes to this document. The document was originally released as version 001.

Version Date Description of Change

002 07/2003 Updated the user’s manual to include the EasyLAN 10i2 adapter accessory and the

EasyLAN Wireless option.

003 09/2006 Updated this manual to include new front matter, a warning about opening the

electronics cover, and troubleshooting tip on uneven print quality and ribbon wrinkling.

iv EasyCoder 3400e Bar Code Label Printer User’s Manual

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EasyCoder 3400e Bar Code Label Printer User’s Manual v

Contents

Before You Begin.................................................................................................................ix

Safety Information..................................................................................................ix

Global Services and Support...................................................................................ix

Warranty Information ...............................................................................ix

Web Support.............................................................................................ix

Telephone Support.....................................................................................x

Who Should Read This Document? ........................................................................x

Related Documents ................................................................................................xi

Getting Started............................................................................................................................... 1

Getting to Know Your Printer ............................................................................................. 2

Preparing the Printer for Installation ................................................................................... 3

Plugging In the Printer ........................................................................................... 3

Opening the Printer................................................................................................ 4

Loading Media for Fanfold Printing....................................................................... 5

Printing the Hardware Configuration Test Label.................................................... 7

What the Hardware Configuration Test Label Tells You........................... 8

If a Hardware Configuration Test Label Does Not Print........................... 8

Connecting the Printer to Your System ............................................................................... 8

Connecting Your Printer to a PC............................................................................ 9

Connecting the Printer to a PC Serial Port................................................ 9

Connecting the Printer to a PC Parallel Port ............................................. 9

Connecting Your Printer to a Network................................................................. 10

Connecting the Printer to an AS/400.................................................................... 10

Connecting the Printer to a Mainframe ................................................................ 11

Cabling in Noisy Electrical Environments ............................................................ 11

Configuring the Serial Port for Communications .............................................................. 12

Verifying Printer Communications With Your System...................................................... 13

Operating the Printer............................................................................................................... 15

Learning How to Operate the Printer ................................................................................ 16

Understanding the Front Panel.......................................................................................... 16

Understanding the Front Panel LEDs................................................................... 16

Using the Feed/Pause Button................................................................................ 17

Loading Media Into the Printer ......................................................................................... 18

Loading Roll Media for Straight-Through Printing .............................................. 18

Loading Media for Self-Strip Printing .................................................................. 20

Loading Thermal Transfer Ribbon .................................................................................... 22

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vi EasyCoder 3400e Bar Code Label Printer User’s Manual

Setting the Media Sensitivity Number ............................................................................... 24

Setting the MSN for Intermec Media and Ribbon................................................ 25

Setting the MSN for Other Media and Ribbon .................................................... 26

Communicating With the Printer...................................................................................... 28

Using the PrintSet Software.................................................................................. 28

Using Third-Party Software.................................................................................. 28

Using Intermec Printer Language (IPL) Commands ............................................. 28

Printing a Test Label ............................................................................................ 29

Maintaining the Printer........................................................................................................... 31

Inspecting the Printer ........................................................................................................ 32

Tools for Cleaning the Printer ........................................................................................... 32

Maintenance Schedule ....................................................................................................... 32

Cleaning the Printhead ......................................................................................... 34

Cleaning the Printer Covers.................................................................................. 36

Cleaning the Drive Roller and Tear Bar................................................................ 36

Cleaning the Media Guides and Media Path......................................................... 37

Cleaning the Label Sensors ................................................................................... 38

Troubleshooting.......................................................................................................................... 41

Troubleshooting Checklist................................................................................................. 42

Printer Operation Problems............................................................................................... 42

Print Quality Problems...................................................................................................... 44

Communication Problems................................................................................................. 45

Preventing Data Loss ......................................................................................................... 46

Optimizing Printer Performance ....................................................................................... 47

Optimizing and Maintaining Print Quality ....................................................................... 48

Correcting Uneven Print Quality....................................................................................... 48

Adjusting the Print Darkness ............................................................................................. 49

Adjusting the Label Mark Sensor ....................................................................................... 50

Using the Printer Memory Efficiently................................................................................ 52

How Is the Printer Storage Memory Used?........................................................... 52

Making the Most of Your Memory....................................................................... 52

Increasing Throughput...................................................................................................... 53

What Is an Image Band?....................................................................................... 53

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EasyCoder 3400e Bar Code Label Printer User’s Manual vii

How the Image Bands Command Works ............................................................. 53

Optimizing Print Speed and Image Band Setting.................................................. 54

Using Test and Service Mode............................................................................................... 55

Using Test and Service Mode Procedures .......................................................................... 56

Printing Test Labels.............................................................................................. 58

Using Data Line Print .......................................................................................... 58

Resetting the Memory on Your Printer................................................................. 58

Setting Configuration Commands in Test and Service Mode ............................................ 59

Setting the Number of Dot Increments ................................................................ 60

Adjusting the Label Rest Point.............................................................................. 61

Setting Emulation Mode ...................................................................................... 62

Using Forms Adjust.............................................................................................. 63

X Forms Adjust ....................................................................................... 64

Y Forms Adjust........................................................................................ 65

Specifications................................................................................................................................ 67

Printer Specifications......................................................................................................... 68

Dimensions (no options installed) ........................................................... 68

Electrical Requirements ........................................................................... 68

Environment ........................................................................................... 68

Character Sets.......................................................................................... 68

Communications..................................................................................... 68

Fonts and Graphics.................................................................................. 69

Media...................................................................................................... 69

Printhead................................................................................................. 70

Printing Method...................................................................................... 70

Printing Speed......................................................................................... 70

Ribbon .................................................................................................... 70

Self-Strip (optional)................................................................................. 70

Printer Options .................................................................................................................71

Communication Interface..................................................................................... 71

EasyLAN 10i Interface............................................................................. 71

EasyLAN 10i2 Adapter............................................................................ 71

EasyLAN Wireless Option....................................................................... 71

Twinax Interface...................................................................................... 71

Coax Interface ......................................................................................... 71

Finishers ............................................................................................................... 72

Cutter...................................................................................................... 72

Batch Takeup .......................................................................................... 72

Self-Strip Printing.................................................................................... 72

Kanji/Katakana........................................................................................ 72

Memory Expansion ................................................................................. 72

Parallel Interface Pin Descriptions ..................................................................................... 72

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viii EasyCoder 3400e Bar Code Label Printer User’s Manual

Bar Code Symbologies Supported...................................................................................... 73

2D Symbologies ................................................................................................... 74

2D Stacked Symbologies ......................................................................... 74

2D Matrix Symbologies........................................................................... 75

Character Sets............................................................................................................................... 77

International Character Sets............................................................................................... 78

Advanced Character Table.................................................................................... 78

Emulation Mode Character Table ........................................................................ 78

IBM Translation Character Table......................................................................... 79

Code Page 850 Character Table............................................................................ 80

Extended Character Sets .................................................................................................... 81

Communications Reference ................................................................................................. 85

Communications Protocols ............................................................................................... 86

Intermec Standard Protocol.................................................................................. 86

XON/XOFF Protocol (Software and Hardware Flow Control) ............................ 87

XON/XOFF, No Status Protocol ......................................................................... 88

Polling Mode D.................................................................................................... 88

Multi-Drop Protocol ............................................................................................ 88

User-Defined Protocol.......................................................................................... 88

Host Requirements............................................................................................... 90

Communications Boundaries................................................................................ 90

Communications Interfaces ............................................................................................... 90

RS-232 Serial Interface ......................................................................................... 90

RS-422 Serial Interface ......................................................................................... 91

RS-485 Serial Interface ......................................................................................... 91

Printer Serial Port.............................................................................................................. 92

Full ASCII Table............................................................................................................................. 95

Full ASCII Table ............................................................................................................... 96

Full ASCII Control Characters Table ................................................................................ 98

Glossary ............................................................................................................................................ 99

Index................................................................................................................................................. 107

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Before You Begin

EasyCoder 3400e Bar Code Label Printer User’s Manual ix

Before You Begin

This section provides you with safety information, technical support

information, and sources for additional product information.

Safety Information

Your safety is extremely important. Read and follow all warnings and

cautions in this document before handling and operating Intermec

equipment. You can be seriously injured, and equipment and data can be

damaged if you do not follow the safety warnings and cautions.

A warning alerts you of an operating procedure, practice, condition,

or statement that must be strictly observed to avoid death or serious

injury to the persons working on the equipment.

A caution alerts you to an operating procedure, practice, condition, or

statement that must be strictly observed to prevent equipment damage

or destruction, or corruption or loss of data.

Note: Notes either provide extra information about a topic or contain

special instructions for handling a particular condition or set of

circumstances.

Global Services and Support

Warranty Information

To understand the warranty for your Intermec product, visit the Intermec

web site at www.intermec.com and click Service & Support > Warranty.

Disclaimer of warranties: The sample code included in this document is

presented for reference only. The code does not necessarily represent

complete, tested programs. The code is provided “as is with all faults.” All

warranties are expressly disclaimed, including the implied warranties of

merchantability and fitness for a particular purpose.

Web Support

Visit the Intermec web site at www.intermec.com to download our current

documents (in PDF). To order printed versions of the Intermec manuals,

contact your local Intermec representative or distributor.

Visit the Intermec support services knowledge base (Knowledge Central)

at intermec.custhelp.com to review technical information or to request

technical support for your Intermec product.

Before You Begin *1233*

x EasyCoder 3400e Bar Code Label Printer User’s Manual

Telephone Support

These services are available from Intermec.

Service

Description

In the U.S.A. and Canada

call 1-800-755-5505

and choose this option

Order Intermec

products

• Place an order.

• Ask about an existing order.

1 and then choose 2

Order Intermec

media

Order printer labels and

ribbons.

1 and then choose 1

Order spare parts Order spare parts. 1 or 2 and then choose 4

Technical Support Talk to technical support

about your Intermec product.

2 and then choose 2

Service • Get a return authorization

number for authorized

service center repair.

• Request an on-site repair

technician.

2 and then choose 1

Service contracts • Ask about an existing

contract.

• Renew a contract.

• Inquire about repair billing

or other service invoicing

questions.

1 or 2 and then choose 3

Outside the U.S.A. and Canada, contact your local Intermec

representative. To search for your local representative, from the Intermec

web site, click Contact.

Who Should Read This Document?

Analysts and programmers should use this manual to learn how to operate,

program, and connect the printer to a network or system. The first part of

this manual tells you how to install, operate, maintain, and troubleshoot

your printer. The last part of the manual covers advanced features of the

3400 printers. A basic understanding of programming and data

communications is necessary.

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Before You Begin

EasyCoder 3400e Bar Code Label Printer User’s Manual xi

Related Documents

The Intermec web site contains Intermec documents (in PDF) that you

can download for free.

To download documents

1 Visit the Intermec web site at www.intermec.com.

2 Click Service & Support > Manuals.

3 In the Select a Product field, choose the product whose documentation

you want to download.

To order printed versions of the Intermec manuals, contact your local

Intermec representative or distributor.

Before You Begin *1233*

xii EasyCoder 3400e Bar Code Label Printer User’s Manual

EasyCoder 3400e Bar Code Label Printer User’s Manual 1

Getting Started

This chapter describes the EasyCoder

®

3400e printer and explains how to

get your new printer running for the first time. This chapter covers these

topics:

• Learning about the printer

• Preparing the printer for installation

• Connecting the printer to your system

• Configuring the printer’s serial port

• Verifying printer communications with your system

1

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2 EasyCoder 3400e Bar Code Label Printer User’s Manual

Getting to Know Your Printer

Features of your printer include:

• support for direct thermal and thermal transfer printing applications.

Chapters 1 and 2 explain how to load both types of media.

• an internal optional self-strip with integral liner takeup. See Chapter 2,

“Operating the Printer,” for more information.

• an easy-to-use software application called PrintSet. PrintSet makes

configuring your printer, downloading fonts and graphics, and printing

a test label effortless.

• minimal supervision and maintenance.

• support for user-supplied fonts. You can easily download and print user-

supplied fonts. See the PrintSet software application or the IPL

Programming Reference Manual (P/N 066396) for more information.

• support for TrueType. You can easily download and print TrueType

fonts. See the PrintSet software application or the IPL Programming

Reference Manual for more information.

• e series—IEEE 1284 parallel port. Up to 8 ips (inches per second) print

speed with selected media.

Use the following illustrations to familiarize yourself with your printer.

Power/Data

3400

Alert

Feed/Pause

Empty/Pause

In

term

ec

Intermec

Media access

door

Feed/Pause

button

Empty/Pause

button

Alert LED

Power/Data

LED

Media

cover

Media

window

3XXXU.002

3400e front view: This illustration shows the features on the front of the 3400e.

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Chapter 1 — Getting Started

EasyCoder 3400e Bar Code Label Printer User’s Manual 3

1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8

3XXXU.003

O

I

Media

cover

Fanfold media

access slot

AC power cord

receptacle

Serial communications

port

On/Off

switch

Optional I/O

board port

Darkness adjust

control

DIP switches

Parallel

port

Media

window

3400e back view: This illustration shows the features on the back of the 3400e.

Several options are available for use with your printer. See Appendix A,

“Specifications,” for complete descriptions of these options.

Preparing the Printer for Installation

Before connecting your printer to your data collection system, you need

to:

• plug in the printer.

• open the printer and load media.

• print a configuration test label.

Plugging In the Printer

The back of your printer contains the AC power receptacle, the serial

communications port, the On/Off switch, and two banks of DIP switches.

To plug in the printer

1 Turn the On/Off switch to the off position.

2 Make sure you set the DIP switches to their factory default settings.

Top Bank

Set switch 1 on (I). Set switches 2 through 8 off (O).

Bottom Bank Set switches 1 through 8 off (O).

For a description of the DIP switch settings, see “Configuring the Serial

Port for Communications” on page 12.

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4 EasyCoder 3400e Bar Code Label Printer User’s Manual

O

I

O

I

1 2 3 4 5 6 7 8

O

1 2 3 4 5 6 7 8

I

O

I

3XXXU.004

1

2

3

1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8

O

I

3 Plug the AC power cord into the receptacle at the rear of the printer.

Plug the other end of the power cord into a grounded wall outlet or

surge protector.

4 Turn the On/Off switch to the on position. When you power on the

printer, the Power On LED lights, the Empty/Pause LED flashes, and

the platen roller advances. The yellow Empty/Pause LED then stays on

steady because you have not loaded media yet.

Opening the Printer

You need to open the printer every time you load media or perform

maintenance procedures.

To open the printer

1 Place the fingers of your right hand between the two notches on the

lower edge of the media cover (the media cover release) and pull the

bottom of the media cover away from the base of the printer. See the

next illustration.

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Chapter 1 — Getting Started

EasyCoder 3400e Bar Code Label Printer User’s Manual 5

3XXXU.005

Power/Data

34

00

Alert

Feed/Pause

Empty/Pause

Intermec

1

3

2

2 Grasp the front of the media cover with your left hand and lift the front

of the media cover upward to release it from the printer frame.

3 Lift the media cover away from the top of the printer.

Loading Media for Fanfold Printing

Use the sample of fanfold media provided in the Media Envelope to

complete the following procedures. In fanfold printing, you place a stack

of fanfold media at the rear of the printer and feed it into the printer

through a slot in the rear cover. Refer to Chapter 2, “Operating the

Printer,” for instructions on loading rolls of media.

To load media for fanfold printing

1 Open the printer.

2 Disengage the printhead by rotating the head lift lever clockwise until it

releases.

3 Move the supply roll retainer by turning it counterclockwise and sliding

it to the outer end of the supply roll post.

4 Place the fanfold media slightly lower than the slot in the printer back

cover. Line the (box of) fanfold media up with the label path through

the printer. Insert media through the slot at the rear of the printer and

thread it over the supply roll post. See the next illustration.

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6 EasyCoder 3400e Bar Code Label Printer User’s Manual

1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8

O

I

3XXXU.006

Media access

slot

Fanfold

media

➤

Lower

media guide

Head lift

lever

Supply

roll

post

Edge

guide

Supply

roll

retainer

5 To allow easy access to the media path, pull down on the lower media

guide. Make sure that the edge guide is slid all the way to the outer edge

of the edge guide plate.

6 Insert the fanfold media through the printer mechanism as shown in the

next illustration. The front edge of the media should pass over the tear

bar and through the label dispense opening in the media cover. The

fanfold media should pass over the supply roll post.

7 Release the lower media guide and adjust the edge guide to position the

media firmly against the inside wall of the printer.

8 Slide the supply roll retainer up to the edge of the fanfold media and

turn the supply roll retainer clockwise until it locks firmly in place

securing the media against the inside wall of the printer.

9 Engage the printhead by rotating the head lift lever counterclockwise

until it locks.

10 Close the printer by reversing the directions for removing the cover.

11 Press Feed/Pause to advance one label through the printer and out the

label opening in the front cover. The printer is now ready to print the

configuration test label. The yellow Empty/Pause LED goes out.

If the yellow Empty/Pause LED does not go out, press Feed/Pause a

second time and then reload the media and try again if the Empty/Pause

LED still does not go out.

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Chapter 1 — Getting Started

EasyCoder 3400e Bar Code Label Printer User’s Manual 7

Note: For your convenience, refer to the label with directions for loading

media. This label is located on the inside of the media cover.

Printing the Hardware Configuration Test Label

You can print the hardware configuration test label to test the printer and

make sure it is operating correctly. The hardware configuration test label

lists the printer’s configuration. Use this label for reference when installing

your printer and for verification of proper printer operation.

To print the hardware configuration test label

1 Turn the On/Off switch to the off position.

2 Press and hold the Feed/Pause button while you turn the On/Off switch

to the on position. The Alert and Empty/Pause LEDs blink during the

printer self-test.

3 Release the Feed/Pause button when the media starts moving. The

printer feeds out one or two blank labels and then prints the hardware

configuration test label.

Note: This is only an example of a hardware configuration label. Your

label may not be exactly the same.

3XXXU.007

3400e Hardware Configuration

: 128 kilobytes

: 805 kilobytes

: OKB

: 0

: 1792

: 2.5

: 141

: none

: Cutter

: 95D0

: 7331

: 067097

: 2.0

Memory Installed

Flash Storage

Image RAM

Flash SIMM

Mileage

Inches Processed

Inches Burned

Labels Cut

Printhead

Width

Dot Size

Burn Pot Setting

Hardware Options

I/O Option

Internal Option

External Option

Firmware Checksum

ROM0 (U21)

ROM1 (U9)

Program

Version

4 Turn the printer power off and then on. You are now ready to connect

your 3400e printer to your system.

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8 EasyCoder 3400e Bar Code Label Printer User’s Manual

What the Hardware Configuration Test Label Tells You

The hardware test label provides these statistics:

• Amount of installed memory

• Amount of media printed

• Printhead configuration

• Firmware information

• Printhead alignment (the vertical lines)

If a Hardware Configuration Test Label Does Not Print

If you are unable to print a hardware configuration test label, see “Printer

Operation Problems” on page 42.

Connecting the Printer to Your System

You can connect your printer to a PC, a local area network, an AS/400 (or

other midrange computer), or a mainframe. This section tells you how to

connect your printer to any of these systems.

You can use any of these three ports on the rear of the printer:

• Serial communications port

• Parallel port

• I/O board port (if you have an adapter card installed)

1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8

O

I

3XXXU.008

Serial

communications

port

Parallel port

Optional I/O

board port

Printer ports: This illustration shows you where to connect your system to the printer.

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