Epson TM-U590 Series Technical Reference

Describes interfaces, connectors and character code tables.

Describes how to control the printer and necessary information

when you develop applications.

Describes setup and instrallation of the product and peripherals.

Describes how to handle the product.

Describes features and general specifications for the product.

Technical Reference Guide

POWER

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EPSON

M00001501

Rev. A

Product Overview

Setup

Application Development Information

Handling

Appendix

2

Cautions

• No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form

or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior

written permission of Seiko Epson Corporation.

• The contents of this document are subject to change without notice. Please contact us for the latest

information.

• While every precaution has taken in the preparation of this document, Seiko Epson Corporation

assumes no responsibility for errors or omissions.

• Neither is any liability assumed for damages resulting from the use of the information contained

herein.

• Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third

parties for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of:

accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this

product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation’s operating

and maintenance instructions.

• Seiko Epson Corporation shall not be liable against any damages or problems arising from the use of

any options or any consumable products other than those designated as Original EPSON Products or

EPSON Approved Products by Seiko Epson Corporation.

Trademarks

EPSON and ESC/POS are registered trademarks of Seiko Epson Corporation in Japan and other

countries/regions.

ESC/POS

®

Command System

EPSON has been taking industry’s initiatives with its own POS printer command system (ESC/POS).

ESC/POS has a large number of commands including patented ones. Its high scalability enables users

to build versatile POS systems. The system is compatible with all types of EPSON POS printers and

displays. Moreover, its flexibility makes it easy to upgrade the future. The functionality and the user-

friendliness is valued around the world.

Revision History

Revision page Details of change

Rev. A All pages Newly authorized

3

For Safety

Key to Symbols

The symbols in this manual are identified by their level of importance, as defined below. Read

the following carefully before handling the product.

WARNING

You must follow warnings carefully to avoid serious bodily injury.

CAUTION

Provides information that must be observed to prevent damage to the equipment or loss of

data.

• Possibility of sustaining physical injuries.

• Possibility of causing physical damage.

• Possibility of causing information loss.

Provides information that must be observed to avoid damage to your equipment or a

malfunction.

Provides important information and useful tips.

4

Warnings

WARNING

• To avoid risk of electric shock, do not set up this product or handle cables during a

thunderstorm

• Never insert or disconnect the power plug with wet hands.

Doing so may result in severe shock.

• Handle the power cable with care.

Improper handling may lead to fire or electric shock.

∗ Do not modify or attempt to repair the cable.

∗ Do not place any heavy object on top of the cable.

∗ Avoid excessive bending, twisting, and pulling.

∗ Do not place the cable near heating equipment.

∗ Check that the plug is clean before plugging it in.

∗ Be sure to push the plug all the way in.

• Be sure to use the specified power source.

Connection to an improper power source may cause fire or shock.

• Do not place multiple loads on the power outlet.

Overloading the outlet may lead to fire.

• Shut down your equipment immediately if it produces smoke, a strange odor, or

unusual noise.

Continued use may lead to fire. Immediately unplug the equipment and contact your

dealer or a Seiko Epson service center for advice.

• Never attempt to repair this product yourself.

Improper repair work can be dangerous.

• Never disassemble or modify this product.

Tampering with this product may result in injury or fire.

• Do not allow foreign matter to fall into the equipment.

Penetration by foreign objects may lead to fire.

• If water or other liquid spills into this equipment, do not continue to use it.

Continued use may lead to fire. Unplug the power cord immediately and contact your

dealer or a Seiko Epson service center for advice.

• If you open the DIP switch cover, be sure to close the cover and tighten the screw

after adjusting the DIP switch.

Using this product with the cover open may cause fire or electric shock.

• Do not use aerosol sprayers containing flammable gas inside or around this

product.

Doing so may cause fire.

5

Cautions

Restriction of Use

When this product is used for applications requiring high reliability/safety such as

transportation devices related to aviation, rail, marine, automotive etc.; disaster prevention

devices; various safety devices etc; or functional/precision

devices etc, you should use this

product only after giving consideration to including fail-safes and redundancies into your

design to maintain safety and total system reliability. Be ca use this product was not intended for

use in applications requiring extremely high reliability/safety such as aerospace equipment,

main communication equipment, nuclear power control equipment, or medical equipment

related to direct medical care etc, please make your own judgment on this product’s suitability

after a f

ull evaluation.

CAUTION

• Do not connect cables in ways other than those mentioned in this manual.

Different connections may cause equipment damage or fire.

• Be sure to set this equipment on a firm, stable, horizontal surface.

The product may break or cause injury if it falls.

• Do not use this product in locations subject to high humidity or dust levels.

Excessive humidity and dust may cause equipment damage or fire.

• Do not place heavy objects on top of this product. Never stand or lean on this

product.

Equipment may fall or collapse, causing breakage and possible injury.

• To avoid injury, do not insert fingers or any part of the hand in the roll paper

opening where the manual cutter is installed.

• Do not open the roll paper cover without taking the necessary precautions, as this

can result in injury from the autocutter fixed blade.

• To ensure safety, unplug this product before leaving it unused for an extended

period.

6

About this Manual

Aim of the Manual

This manual was created to provide information on development, design, and installation of

POS systems and development and design of printer applications for developers.

Manual Content

The manual is made up of the following sections:

Chapter 1

Product Overview

Chapter 2

Setup

Chapter 3

Application Development Information

Chapter 4

Handling

Appendix

Specifications of Interface and Connector

Character Code Tables

7

Contents

■ Revision History .....................................................................................................................2

■ For Safety...............................................................................................................................3

Key to Symbols ....................................................................................................................................... 3

Warnings ................................................................................................................................................. 4

Cautions.................................................................................................................................................. 5

■ Restriction of Use ..................................................................................................................5

■ About this Manual ................................................................................................................6

Aim of the Manual................................................................................................................................. 6

Manual Content .................................................................................................................................... 6

Product Overview ........................................................................11

■ Features ...............................................................................................................................11

■ Product Configuration ........................................................................................................11

Interface ............................................................................................................................................... 11

Color...................................................................................................................................................... 11

Accessories........................................................................................................................................... 11

■ Part Names and Functions.................................................................................................12

Power Switch ........................................................................................................................................ 12

Power Switch Cover............................................................................................................................. 12

Control Panel ....................................................................................................................................... 13

Connectors........................................................................................................................................... 14

Offline .................................................................................................................................................... 15

■ Error Status ...........................................................................................................................15

Recoverable Errors............................................................................................................................... 15

Unrecoverable Errors ........................................................................................................................... 16

■ Product Specifications .......................................................................................................17

Printing Specifications ......................................................................................................................... 18

Character Specifications .................................................................................................................... 18

Paper Specifications............................................................................................................................ 19

Printable Area ...................................................................................................................................... 21

Electrical Characteristics .................................................................................................................... 21

Environmental Conditions................................................................................................................... 22

External Dimensions and Mass ........................................................................................................... 23

■ Option Specifications.........................................................................................................24

Power Supply Unit (PS-180).................................................................................................................. 24

8

Setup .............................................................................................25

■ Flow of Setup....................................................................................................................... 25

■ Installing the Printer............................................................................................................ 25

Important Notes on Installation ..........................................................................................................25

■ Setting the DIP Switches..................................................................................................... 26

Setting Procedure.................................................................................................................................26

For Serial Interface................................................................................................................................27

For Parallel Interface ............................................................................................................................29

Selecting the BUSY Status ....................................................................................................................30

■ Connecting the Printer to the Host Computer ................................................................. 31

For Serial Interface................................................................................................................................31

For Parallel Interface ............................................................................................................................33

■ Connecting the Power Supply Unit (PS-180).................................................................... 34

Connecting the Power Supply Unit ....................................................................................................34

■ Connecting the Cash Drawer ........................................................................................... 35

Connecting the Drawer Kick-out Cable............................................................................................35

Application Development Information......................................37

■ How to Control the Printer.................................................................................................. 37

Selecting a Driver .................................................................................................................................37

ESC/POS Command ............................................................................................................................38

■ Software and Manuals ....................................................................................................... 41

Download..............................................................................................................................................41

■ Setting Check Modes ........................................................................................................ 42

Self-test Mode.......................................................................................................................................42

Hexadecimal Dumping Mode............................................................................................................43

Handling .......................................................................................45

■ Installing the Ribbon Cassette .......................................................................................... 45

■ Inserting Slip Paper ............................................................................................................47

■ Removing the Paper Guide............................................................................................... 48

■ Removing Jammed Paper ................................................................................................ 50

■ Preparing for Transport....................................................................................................... 50

9

Appendix......................................................................................51

■ Specifications of Interface and Connector .....................................................................51

RS-232C Serial Interface...................................................................................................................... 51

IEEE 1284 Parallel Interface ................................................................................................................. 54

■ Character Code Tables......................................................................................................57

Common to All Pages ......................................................................................................................... 57

Page 0 [PC437: USA, Standard Europe]............................................................................................58

Page 1 (Katakana) .............................................................................................................................. 59

Page 2 (PC850: Multilingual) .............................................................................................................. 60

Page 3 (PC860: Portuguese)............................................................................................................... 61

Page 4 (PC863: Canadian-French) ................................................................................................... 62

Page 5 (PC865: Nordic) ...................................................................................................................... 63

Page 19 (PC858: Euro)......................................................................................................................... 64

Page 255 (Space Page) ..................................................................................................................... 65

International Character Sets .............................................................................................................. 66

10

Chapter 1 Product Overview

11

1

Product Overview

This chapter describes features and specifications of the product.

Features

The TM-U590 is a POS printer that can print on slip paper.

•Copy printing is possible (original + 4 sheets maximum)

•Maximum characters per line: 88 with 7 × 9 font.

•High throughput using bidirectional, minimum distance printing.

•EPSON customer display series connection (DM-D) (Available only for serial

interface model).

•Command protocol is based on the ESC/POS

®

Proprietary Command System.

•OPOS ADK and Windows

®

printer driver are available.

•Automatic Status Back (ASB) function that automatically transmits changes in the printer

status.

Product Configuration

Interface

•Serial interface model (RS-232C)

• Parallel interface model (IEEE1284)

Color

•ECW (Epson Cool White)

Accessories

Attachments

•Exclusive cassette ribbon (Model: ERC-31B)

• User’s manual

•Power switch cover

12

Options

•External power supply (Model: PS-180)

Part Names and Functions

Power Switch

Turns the printer on or off. The marks on the switch: ( / )

Power Switch Cover

Install the power switch cover that comes with the TM-U590 onto the printer to prevent

inadvertent changing of the power switch, to prevent tampering, and to improve the appearance

of the printer.

To reset the printer when the power switch cover is installed, insert a long, thin object (such as

the end of a paper clip)

into the hole in the power switch cover and press the power switch.

CAUTION

Before turning on the printer, be sure to check that the AC adapter is connected to

the power supply.

WARNING

If an accident occurs with the power switch cover attached, unplug the power cord

immediately.

Continued use may cause fire or shock.

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Front cover

Power switch cover

Control panel

Power switch

Paper guide

Document table

Chapter 1 Product Overview

13

1

Control Panel

Buttons

FORWARD button

Pressing this button once feeds the slip paper by one line. Holding this button down feeds the

slip paper continuously.

REVERSE button

•Pressing this button once reverses the slip paper by one line. Holding this button down

reverses the slip paper continuously.

•Turning on the power switch while pressing this button starts the self-test. (For details about

the self-test, see "Self-test Mode" on page 42.)

RELEASE button

Pressing this button releases the slip paper.

LED

POWER LED (green)

•Lights when the power supply is on.

•Goes out when the power supply is turned off.

ERROR LED (red)

Lights or flashes when the printer is offline.

•Lights after the power is turned on or after a reset (offline). Automatically goes out after a

while to indicate that the printer is ready.

•Flashes when an error occurs. (For details about the flash codes, see "Error Status" on page 15.)

•Goes out during regular operation (online).

PO WER

FOR WARD

FORWARD

ERROR

RELEASE

SLIP

REVERSE

RELEASE

(POWER) LED

FORWARD button

REVERSE button

ERROR LED

RELEASE LED

SLIP LED

RLEASE button

14

RELEASE LED (green)

•Lights when the slip paper can be inserted.

•Flashes during waiting for continuous self-test printing.

SLIP LED (green)

•Lights during regular operation.

•Flashes during waiting for slip insertion/removal.

•Goes out when ejecting a slip paper.

Connectors

All cables are connected to the connector panel on the lower rear of the printer.

•Grounding connector: Connects the ground wire.

•Power supply connector: Connects the power supply unit.

• Drawer kick-out connector: Connects the cash drawer.

•Customer display connector: Connects the customer display.

•Int

erface connector: Connects the printer with the host computer interface.

The picture above shows a serial interface model. For details on the parallel interface and

how to connect the power supply connector and cash drawer, see "Connecting the Printer

to the Host Computer" on page 31 and "Connecting the Cash Drawer" on page 35.

Interface connector

Drawer kick-out connector

Power supply connector

Customer display connector

Grounding connector

Chapter 1 Product Overview

15

1

Offline

The printer automatically goes offline under the following conditions:

•During power on (including resetting with the interface) until the printer is ready

•During the self-test

•While the front cover is open

•While roll paper is fed using the FEED button.

•When an error has occurred

Error Status

There are two possible error types: recoverable errors and unrecoverable errors.

Recoverable Errors

Printing is n o longer possible when recoverable errors occur. They can be recovered easily by

turning the power off and then on again or sending an error recovery command from the driver

after eliminating the cause of the error.

Error Error description

Error LED flash code

Recovery measure

Home position

detection error

The home position

cannot be detected

due to a paper jam.

Send the error recover

command to recover.

Carriage

detection error

The carriage is

malfunctioning due to

a paper jam.

Send the error recover

command to recover.

Front cover

open error

Printing on the slip is not

performed correctly

due to a cover-open.

When the cover is

closed, send the error

recover command to

recover.

Slip ejection

error

The slip is not ejected

when the printer feeds

a specified amount of

paper.

Send the error recover

command to recover.

The error recovery command is valid only if a recoverable error occurs.

Approx.

160 ms

16

Unrecoverable Errors

Printing is no longer possible when an unrecoverable error occurs. The printer must be repaired.

CAUTION

Turn off the power immediately when an unrecoverable error occurs.

Error Error description

Error LED flash code

R/W error in memory

or gate array

After R/W checking, the printer does not

work correctly.

High voltage error The power supply voltage is extremely

high.

Low voltage error The power supply voltage is extremely low.

CPU execution error • The CPU is executing an incorrect

address.

• I/F board is not connected.

Thermistor error • The print head temperature is abnormal.

• The thermistor is not detected.

• Thermistor wiring is not connected.

Approx.

160 ms

Chapter 1 Product Overview

17

1

Product Specifications

Printing method Serial impact dot matrix

Paper

feed

Paper feed method Friction feed

Paper feed pitch Default 4.23 mm {1/6"}

0.176 mm {1/144"} Units can be set by a command.

Interface Serial (RS232C), Parallel (IEEE1284)

Buffer Receive buffer 4 KB/69 bytes (selectable using the DIP switch 1-2)

Downloade buffer 5 KB (both for user-defined characters and downloaded images)

Ribbon Model ERC-31B

Life 4,500,000 characters (when 1 character = 18 dots)

DKD Function 2 drives

Power supply Optional PS-180 AC adapter

Life Mechanism 12,000,000 lines

Thermal head 200 million pulses (when printing Font B)

MTBF 180,000 hours

MCBF 29,000,000 lines

Temperature/humidity Operating: 5 to 45°C {41 to 113°F}, 10 to 90% RH

Storage: -10 to 50°C {14 to 122°F}, 10 to 90% RH

Overall dimensions (H × W × D) 185 × 252 × 266 mm {7.28 × 9.92 × 10.47"} (including the document

table)

Weight (mass) Approx. 5.0 kg {11.0 lb}

18

Printing Specifications

cps: characters per inch

cpl: characters per line

Character Specifications

Printing method Serial impact dot matrix

Head wire configuration 9-pin vertical line, 0.353 mm {1/72"} wire pitch

Head wire diameter 0.29 mm {0.01"}

Printing direction Bidirectional, minimum distance printing

Printing speed Font A 233 cps

Font B 311 cps

Font C 233 cps

Characters per line Font A 66 cpl

Font B 88 cpl

Font C 66 cpl

Character intervals Font A 2.03 mm

Font B 1.52 mm

Font C 2.03 mm

Printing speed may be slower, depending on the such items as the data transmission

speed.

Number of characters Alphanumeric characters: 95

Extended graphics: 128 × 8 pages (including user-defined page)

International characters: 37

Character structure Font A 9 × 9, 3-dot spacing (in half-dot units)

Font B 7 × 9, 2-dot spacing (in half-dot units)

Font C 5 × 9, 1-dot spacing (in normal-dot units)

Character size Font A 1.6 × 3.1 mm {0.06 × 0.12"}

Font B 1.3 × 3.1 mm {0.05 × 0.12"}

Font C 1.6 × 3.1 mm {0.06 × 0.12"}

Chapter 1 Product Overview

19

1

Paper Specifications

Paper type Normal paper, Carbon copy paper, Pressure sensitive paper

Total thickness 009 to 0.36 mm {0.0035 to 0.0141"}

Size (W × L) 70 × 70 mm to 210 × 297 mm {2.76 × 2.76" to 8.27 × 11.69"} (A4 size)

Paper

thickness

Normal paper

(single-ply)

009 to 0.2 mm {0.0035 to 0.0079"}

Carbon copy

paper combination

5 sheets maximum (original + 4 copies)

• Backing paper: 0.06 to 0.15 mm {0.0023 to 0.0059"}

• Copy and original: 0.04 to 0.07 mm {0.0015 to 0.0028"}

• Carbon paper: Approximately 0.035 mm {0.0014"}

• Total thickness:

0.30 mm {0.0118"} or less (original to original + 3 copies)

0.36 mm {0.0141"} or less (original + 4 copies)

Pressure sensitive

paper

5 sheets at maximum (original + 4 copies)

• Backing paper: 0.06 to 0.15 mm {0.0023 to 0.0059"}

• Copy and original: 0.06 to 0.075 mm {0.0023 to 0.003"}

• Total thickness:

0.24 mm {0.0094"}or less (original to original + 3 copies)

0.30 mm {0.0118"}or less (original + 4 copies)

• Copy capability is greatly influenced by the ambient temperature, so printing must be

performed under the conditions shown below:

∗ Original + 4 copies: 20 to 45°

C {68 to 113° F}

∗ Original + 1 to 3 copies: 5 to 45°

C {41 to 113° F}

• The slip paper must be flat, without curls or wrinkles, especially at the top edges.

• There must be no glue on the bottom edge of slip paper. Choose slip paper carefully

since paper feeding is affected by gluing conditions such as position and dimension.

• Use thinner paper (N30 or equivalent) between the top and bottom sheets of multi-ply

paper. If thick paper is used, the copy capability is lowered.

OK NG OK/NG OK

glued area

Paper insertion direction

20

• Do not use paper that has holes or is translucent at the BOF position.

• Do not use paper that has holes at the TOF sensor position or that has dark positions

with low reflection (less than 40% reflection) on the back.

31.0

Form stopper position

1.3

18.9

18.0

38.5

Slip feeding

roller position

TOF sensor

position

Center of the

print head

37.2

21.9Slip side guide

BOF sensor

Paper insertion

direction

3.6

[Units: mm (All the numeric values are typical.)]

Paper insertion

direction

15 24

10

Area where paper holes are

prohibited and reflection rate for

the back of paper should be 40%

or more.

Paper holes and translucence

prohibited area.

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Epson TM-U590 Series Technical Reference

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