Alcatel-Lucent Extended Communication Server Installation & Configuration Manual

Extended Communication

Server

Installation & Configuration

Manual

Release 4.2

April 2010

Alcatel-Lucent Office Communication Solutions

Legal notice:

Alcatel, Lucent, Alcatel-Lucent and the Alcatel-Lucent logo are trademarks of

Alcatel-Lucent. All other trademarks are the property of their respective

owners.

The information presented is subject to change without notice.

Alcatel-Lucent assumes no responsibility for inaccuracies contained herein.

The CE mark indicates that this product conforms to the following Council

Directives:

- 2004/108/EC (concerning electro-magnetic compatibility)

- 2006/95/EC (concerning electrical safety)

- 1999/5/EC (R&TTE)

Chapter 1

Overview



Scope of this Document ......................................................................1.1



Product Overview ...................................................................................1.1



Hardware Description ...........................................................................1.2



User Profiles and Graphical Interfaces ..........................................1.3



Graphical Administration Interface ............................................................1.4



Virtual Desktop ............................................................................................1.5



Introduction to Installation and Configuration ............................1.6



Before Installation ..................................................................................1.7

Chapter 2

Installing and Starting Up



Introduction ..............................................................................................2.1



Starting Up with a Direct Access ......................................................2.1



Starting Up from a Local PC ...............................................................2.2



Administration Interface Limited Access ......................................2.4

 



  



      !     

0-1

Chapter 3

Unlocking the Software Pack



Principles ..................................................................................................3.1



How to Unlock the Software Pack ....................................................3.1

Chapter 4

Network Configuration



Principles ..................................................................................................4.1



General Network Parameters .............................................................4.2



Network Connections ...........................................................................4.3



General Points on Network Connection Configuration ...........................4.3



WAN ADSL PPPoE Connection ..................................................................4.4



LAN Ethernet Connection ...........................................................................4.5



Ethernet Bridge Connection .......................................................................4.6



Ethernet LAN DMZ Connection ..................................................................4.7



Ethernet LAN Alias Connection .................................................................4.8



DHCP Service ..........................................................................................4.9



Global Configuration ...................................................................................4.9



Machines Declared .....................................................................................4.10



DHCP Leases ..............................................................................................4.10



Remote Proxy .........................................................................................4.10

Chapter 5

Registration, Activation and Updates

     "### !

0-2

      !     



General Points .........................................................................................5.1



Registering and Generating the Activation Key ..........................5.1



Activating the License ..........................................................................5.2



Software Updates ...................................................................................5.4

Chapter 6

User Management



General Points .........................................................................................6.1



ECS Directory Management ...............................................................6.2



User Groups and User Accounts ...............................................................6.2



User Privileges .............................................................................................6.3



External Directory Synchronization ................................................6.4



Synchronization Overview ..........................................................................6.4



Configuration ...............................................................................................6.5



User Connection .........................................................................................6.10



LOGS ...........................................................................................................6.11

Chapter 7

Security Management



Overview ....................................................................................................7.1



Firewall Management ............................................................................7.1



General Points .............................................................................................7.1



Firewall Advanced Settings ........................................................................7.3



Proxy Server Management ..................................................................7.6



Proxy Services .............................................................................................7.6



Activating the Proxy Cache Service ..........................................................7.7



Web Access Control ....................................................................................7.7



Web Filtering ................................................................................................7.8

     "### !

      !     

0-3



Client Configuration ...................................................................................7.10



Proxy Cache Statistics ...............................................................................7.11



Certificates Management ....................................................................7.11



Overview ......................................................................................................7.11



Creating a User Certificate ........................................................................7.12



Using a Certificate ......................................................................................7.13



Enabling Automatic Regeneration of Certificates ...................................7.14

Chapter 8

Voice and Data Convergence



General Points .........................................................................................8.1



Activating Voice and Data Convergence .......................................8.2



Retrieving information ..........................................................................8.3

Chapter 9

Messaging Management



General Points .........................................................................................9.1



Internal Messaging ................................................................................9.1



Extending the Service to the Internet .............................................9.1



Configuring for a Fat Mail Client .......................................................9.3



Additional settings .................................................................................9.3



Domain names .............................................................................................9.3



Anti-relay / Relay Authorisation .................................................................9.5



Remote Email Service .................................................................................9.6



Mail Filtering ................................................................................................9.6

     "### !

0-4

      !     

Chapter 10

Instant Messaging



Overview ...................................................................................................10.1



Server Configuration ............................................................................10.1



Configuration Overview .............................................................................10.1



Generic Parameters ....................................................................................10.1



Options ........................................................................................................10.1



Web Gateway ..............................................................................................10.2



Gateways .....................................................................................................10.4



Instant Messaging Status ..........................................................................10.4



User Configuration ...............................................................................10.4



DNS Configuration ................................................................................10.5



Configuration Example with Heavy Clients .................................10.5



Inside the Same Domain and Same LAN ..................................................10.5



Inside the Same Domain with Different Networks ...................................10.6



Different Domains and Different Networks ..............................................10.7



Different Domains and the Same Networks .............................................10.8

Chapter 11

Fax Server Management



Overview ...................................................................................................11.1



Configuration ..........................................................................................11.1



OmniPCX Office Configuration .................................................................11.1



Fax Call Routing (or Fax Call Switching) .................................................11.6



Extended Communication Server Fax Server Configuration ...............11.13



Compatibility with VoIP – SIP Service .........................................11.17



Configuration 1 .........................................................................................11.17

     "### !

      !     

0-5



Configuration 2 .........................................................................................11.18



Configuration 3 .........................................................................................11.18



Extended Communication Server Fax Server Integration in a

Microsoft® Exchange® Environment ..........................................11.18



Company Environment Parameters ........................................................11.19



Exchange® Configuration .......................................................................11.20

Chapter 12

Web Hosting



Site Hosting Overview .........................................................................12.1



Configuring the Hosting Service .....................................................12.2



Specifying the Webmaster .........................................................................12.2



Creating the Site .........................................................................................12.3



Associating a Database with the Site .......................................................12.4



Name Resolution ........................................................................................12.5



Loading the Site into the Server ......................................................12.7



Loading by FTP ...........................................................................................12.7



Using Microsoft Network Neighborhood ..................................................12.7



Reverse Proxy Configuration ...........................................................12.7



Limits and Restrictions .......................................................................12.8

Chapter 13

SIP Telephony over the Internet



Introduction .............................................................................................13.1



Basic Configuration for SIP Telephony over the Internet .......13.2



Prerequisites ...............................................................................................13.2



Activating SIP Telephony over the Internet .............................................13.2



Configuring User Access Rights ..............................................................13.3

     "### !

0-6

      !     



Configuration For Interoperability With OmniPCX Office .......13.4



Prerequisites ...............................................................................................13.4



Configuring Interoperability with OmniPCX Office .................................13.4



Adding a Click to Call Button on a Web Site ...............................13.5



Prerequisites ...............................................................................................13.5



Obtaining the Identification Key ...............................................................13.5



Adding the Click to Call Button to the Web Site ......................................13.6

Chapter 14

Push Mobile



Overview ...................................................................................................14.1



Prerequisite .............................................................................................14.1



Activating the Push Mobile Service ................................................14.1



Configuring the Push Mobile Service ............................................14.2



Configuring User Access to Push Mobile Service ....................14.2



Technical Architecture ........................................................................14.2



Push Mobile SYNCML Service ..........................................................14.3



General Description ...................................................................................14.3



Technical Architecture ...............................................................................14.4



Syncml Parameters ....................................................................................14.4



List of Synchronized Parameters ..............................................................14.4



LOGS .........................................................................................................14.5

Chapter 15

Backup and Restore



Functional Description ........................................................................15.1



Overview ......................................................................................................15.1



Hardware Compatibility .............................................................................15.1

     "### !

      !     

0-7



Software Compatibility ...............................................................................15.1



Saved and Restored Elements ..................................................................15.1



Backup ......................................................................................................15.2



Restore ......................................................................................................15.3



Restrictions .............................................................................................15.4



Software ......................................................................................................15.4



Hardware .....................................................................................................15.4

Chapter 16

Appendixes



How to Quote ..........................................................................................16.1



How to Order ...........................................................................................16.1

Chapter 17

Migration from Release 4.1 to Release 4.2



Migration to R4.2 ...................................................................................17.1



Rollback ....................................................................................................17.1

     "### !

0-8

      !     

1.1 Scope of this Document

The Extended Communication Server includes a user-friendly administration

graphical-interface the administrator can access using a Web browser. This graphical interface

provides a comprehensive online help, which is enough for common administration operations.

This document intends to guide the administrator through the first installation and configuration

steps, so that he is able to insert the server in the customer network and allow the end-users

to communicate. The administrator will later explore by himself the numerous available

features and settings the Extended Communication Server provides, referring to the online

help for information when needed.

1.2 Product Overview

Extended Communication Server is a powerful collaboration and mobility solution for small and

medium-sized enterprises (SMEs) including:

- a set of collaboration tools to share information efficiently within a team, a group, a project,

or the company

- a mobile, secure and easy access to all enterprise collaboration tools

- a unified communication solution integrated with OmniPCX Office

- a secure Web management and an easy deployment

- a full set of information technology (IT) servers

- a Web hosting server

Extended Communication Server is a key component of Office Communication Solutions.



1



      !     

1-1

Figure 1.1: Position in Office Communication Solutions

1.3 Hardware Description

The Extended Communication Server hardware platform is available in two editions:

- The Compact edition is a desktop server, also rack-mountable, designed for small

companies with up to 25 users.

- The Premium edition is a rack shelf platform designed for medium enterprises with from

25 to 200 users.

Both Extended Communication Server editions are managed in the same way. Unless

explicitly specified, all information and procedures included in this document apply to both

Compact edition and Premium edition.

Chapter

1

$%#%#&

1-2

      !     

Figure 1.2: Hardware Platforms

The following table lists Compact and Premium edition platform characteristics.

table 1.1: Hardware Platform Characteristics

Compact Edition Premium Edition

- Via C3 1.5 GHz processor

- 512 Mb RAM

- 160 Gb 7200 hard disk drive

- 3 RJ-45 10/100 Mbps Ethernet

interfaces

- 1 PCI port (*)

- 1 console port

- 1 VGA port

- 1 printer port

- Processor Intel® Core 2 Duo E6320

- Chipset Intel E3000 (Mukilteo-2)

- 2 Gb DDR2-667 SDRAM

- 3x HDD 250 / 500 Gb Hot-swap SATA-2

- 3x network Gigabytes Interfaces (RJ-45)

- Graphical Function ATI ES 1000

- DVD_ROM slimline

- 2x Front USB 2.0 Ports

- 1 Serial COM Port

- Alim. 300 Watt

1.4 User Profiles and Graphical Interfaces

The Extended Communication Server accepts three kinds of users:

- One administrator, who manages the user accounts and controls and monitors all

resources and features, such as network architecture, security measures, e-mail facilities,

Web access, etc. Administration is done using a graphical administration interface.

- A number of users, who manage their own accounts and benefit from available services

through a graphical user interface called the Virtual Desktop. Users can also access these

services from the Mobile Virtual Desktop using mobile terminals such as PDA (Personal

Digital Assistant).

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- Some delegated administrators, who are users that have a limited set of administration

rights. A delegated administrator can access both the Virtual Desktop and the graphical

administration interface limited to some menus.

The administrator and the users access the graphical administration interface or the Virtual

desktop in the same way, using a Web browser. When the user logs on, the Extended

Communication Server serves whether the graphical administration interface or the Virtual

Desktop according to the user identity and password that have been typed in. A delegated

administrator can swap from the Virtual Desktop to the graphical administration interface, or

vice versa, by the means of graphical buttons only available to delegated-administrator profile

users.

Note:

The administrator is not exactly a user as he is not registered in the user database. The administrator

must create a user account for himself if he needs to access the Virtual Desktop.

1.4.1 Graphical Administration Interface

The graphical administration interface access is via a secured connection (https) using any

standard Web browser (Internet Explorer, Mozilla Firefox, Netscape Navigator...). The

administrator accesses this interface from the local network or remotely, over the Internet. As

an alternative, he can display the administration interface on a screen connected directly on

the server, together with a keyboard and a mouse.

The administration interface is an easy-to-use tool providing four main menus to manage the

Extended Communication Server, the services, the end-users, and control and monitor the

traffic.

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Figure 1.3: Graphical Administration Interface

All menus provide a set of submenus, which the administrator access from the left-hand panel

or by clicking corresponding icons. According to his own preference, the administrator can

minimize the left hand panel for accessing the submenus through icons only.

The administration interface provides a permanent help button ( ) the administrator can click

whatever menu or submenu is displayed. This opens a pop-up window, which provides a

useful contextual online help. Each help page is printable.

Figure 1.4: Contextual Online Help Example

Using the intuitive administration interface together with the online help, the administrator can

explore the number of available features and services the Extended Communication Server

provides.

1.4.2 Virtual Desktop

A user Connects to the Virtual Desktop in the same way the administrator connects to the

administration interface except that the name and password are those of a standard user.

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When the Virtual Desktop session is open, the user can manage his services: Web mails,

calendar, contacts, favorite sites, and so on.

Figure 1.5: View of the Virtual Desktop

The Virtual Desktop consists of a set of intuitive interface controls to manage the services and

a comprehensive online help to obtain information when needed.

1.5 Introduction to Installation and Configuration

This document introduces the first steps an administrator is recommended to follow when

installing the Extended Communication Server in the customer premises and configuring the

network and services.

These steps are further detailed in next chapters.

table 1.2: Installation and Configuration First-steps Summary

Recommended

order

Steps Objectives

Step 1 Installing and starting-up Start up the server and access the graphic-

al administration interface

Step 2 Unlocking the software pack Unlock the software pack and access all

administration interface menus

Step 3 Network configuration Insert the server in the customer network

and access the Web

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Recommended

order

Steps Objectives

Step 4 Registration, software activa-

tion and updates

Access the technical support, activate the

full license and benefit from the last soft-

ware packss

Step 5 User management Create user accounts and manage user

rights

Step 6 Security management Control outgoing and incoming flows of

traffic

Step 8 Voice and data convergence Associate user accounts with phoning facil-

ities

Step 9 Messaging management Allow users to send and receive messages

within the LAN and over the Internet

Additional chapters describe useful functionalities that can be implemented later.

1.6 Before Installation

First of all, we recommend you to read this document and examine the customer needs

thoroughly.

You should then prepare the Extended Communication Server installation considering the

following topics:

- Network architecture:

• LAN

• DMZ (Demilitarized Zone)

• Internet Access

- IP addressing plan, including:

• Local machines that need static addresses

• Dynamic assignment planning

- Information from the ISP (Internet Service Provider), such as IP addresses of the DNS

servers.

- Public domain name

- User management, including:

• User groups

• User accounts

• User access rights to services

• Delegated administrators, if any

- Security policy, including firewall and proxy management

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After reading this chapter, you will be able to start up the Extended Communication Server and

access the graphical administration interface.

2.1 Introduction

Two modes are provided for accessing the administration interface for the first time:

- A direct access, the server being equipped with a screen, a keyboard and a mouse

- From a local PC connected to the server

Figure 2.1: Using a Direct Access or a Local PC

2.2 Starting Up with a Direct Access

To start up and access the Extended Communication Server administration interface with a

direct access

1. Unpack the server.

2. Connect the power cable.

3. Connect a screen, a keyboard and a mouse to the server.

The server has one VGA port for connecting the screen, and PS/2 ports or USB ports for

connecting a keyboard and a mouse.

4. Switch on the server.

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The Linux Kernel starts up.

5. At the login prompt:

• Type the default identifier: superadmin

• Type the default password: %rV&A1uc

• Click OK

The integrated Web browser starts up.

6. A message warns you that you are about to enter a secured session. Click yes to continue.

7. A login dialog box is displayed:

• Type the default identifier: superadmin

• Type the default password: %rV&A1uc

• Click OK

You have now access to the administration interface.

2.3 Starting Up from a Local PC

To start up the Extended Communication Server from a local PC

1. Unpack the server.

2. Connect the power cable.

3. Switch on the server.

4. Using an Ethernet crossover cable, connect the local PC to the LAN1 (eth0) Ethernet

interface of the server.

Note 1:

If the PC Ethernet port is "autosensing", an Ethernet straight cable can also be used.

Note 2:

Both Compact and Premium edition platforms have three Ethernet interfaces. Looking at the back

panel, the LAN1 Ethernet port (eth0) is the left-most Ethernet port.

Chapter

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Alcatel-Lucent Extended Communication Server Installation & Configuration Manual

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