Edgewater Networks EDGEMARC 2900e Hardware Installation Manual

EdgeMarc 2900 Series

Hardware Installation Guide

U.S. Headquarters:

Edgewater Networks, Inc.

5225 Hellyer Ave., Suite 100

San Jose, California 95138

Phone: 408.351.7200

Fax: 408.727.6430

edgewaternetworks.com

Trademarks

EDGEWATER NETWORKS and Design, EDGEMARC, EdgeMarc, and EDGECONNECT are registered trademarks of

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Any other trademarks appearing in this manual are owned by their respective companies.

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Products.

Licensing

Use of this product is subject to Edgewater Networks Software License Agreement.

Portions of this product include software sponsored by the Free Software Foundation and are covered by the GNU

GENERAL PUBLIC LICENSE.

Warranty

Use this product in accordance with the instructions in Required Tools and Materials and refer to License and Warranty

Information at the end of this document.

Typographical Errors

This publication could include technical inaccuracies or typographical errors, for which Edgewater Networks never can

or shall be held liable. Changes are made periodically to the information herein; these changes will be incorporated in

new releases of this publication. Edgewater Networks may make improvements or changes in the product or products

described in this publication at any time, without prior notice.

Document Release Date

9/27/17

Document Revision

Rev 1.5

Contents

About This Guide

Typographic Conventions ......................................................... 3

Document Organization ............................................................ 4

Contact and Support Information .............................................. 4

1

EdgeMarc 2900 Series

Introduction ........................................................................... 5

2

Product Overview - 2900e

EdgeMarc 2900e Front Panel ..................................................... 6

EdgeMarc 2900e Back Panel ..................................................... 8

Ethernet Port LEDs ................................................................ 10

EdgeMarc 2900e SD Card Specifications ................................... 10

3

Product Overview - 2900a

EdgeMarc 2900a Front Panel ................................................... 13

EdgeMarc 2900a Back Panel ................................................... 15

Ethernet Port LEDs ................................................................ 17

EdgeMarc 2900a MicroSD Card Specifications ........................... 18

4

Physical Installation

Overview .............................................................................. 21

EdgeMarc 2900 series Appliance Shipping Contents ................... 22

Required Tools and Materials .................................................. 23

Power Surge Protection .......................................................... 23

Installing the EdgeMarc 2900 series on a Desktop,

Shelf, or Tray ........................................................................ 23

Installing the EdgeMarc 2900 series on a Wall ........................... 23

Installing the EdgeMarc 2900 series in a Rack

........................... 24

Connecting the Power and Cables ............................................ 24

Powering On the EdgeMarc 2900 series ................................ 25

5

Configuring Basic Network Settings

Connecting to the EdgeMarc for the First Time .......................... 26

Deploying the EdgeMarc 2900 series Session Border Controller . 29

1

EdgeMarc 2900 Series Hardware Installation Guide

A

Specifications, Safety, Compliance, and Certifications

Specifications and Certifications .............................................. 30

FCC Notice ........................................................................ 31

Class A Digital Device or Peripheral ................................. 31

Part 15 FCC Rules ......................................................... 31

Industry Canada (IC) .................................................... 32

Canadian Certification Requirements for Bilingual Safety,

Warning and Caution Markings ............................................ 33

Class A Statements ............................................................... 34

Japan .......................................................................... 34

Korea .......................................................................... 34

China .......................................................................... 34

EEA Regulatory Notices .......................................................... 34

CE Mark R & TTE Directive .................................................. 34

Declaration of Conformity ................................................... 34

Restriction of Hazardous Substances Directive (RoHS) ............... 36

End of Life Products ............................................................... 36

Important Safety Instructions ................................................. 37

Importantes Instructions de Securite ................................... 37

B

License and Warranty Information

EdgeMarc Limited Hardware Warranty ...................................... 39

EdgeMarc Standard Limited Software Warranty ......................... 40

Exclusions......................................................................... 40

Disclaimer ........................................................................

40

Limitation of Liability .......................................................... 40

Support and Services Agreements ....................................... 41

Appendix A

Console Cable Pinout Table ..................................................... 42

2

Note

Tip

Caution

Warning

Note

Tip

Caution

Warning

About This Guide

This guide provides an overview of the EdgeMarc™ 2900 series hardware

components, instructions for installing the device, and how to set up the

EdgeMarc in your network for the first time. It also includes compliance and

certification notices and hardware and software warranty information.

For instructions on using the EdgeMarc VoIP Operation System (VOS) web-

based GUI to configure, deploy, and manage the EdgeMarc, refer to the

EdgeMarc VOS User Guide in the Edgewater Networks Knowledgebase:

http://edgewaternetworks.force.com/kb/

Typographic Conventions

User input is displayed in boldface type and can represent keyboard input,

mouse selections in a browser window, and buttons on the GUI, depending on

the context. For example, the notation File > Open... means that you first click

the File menu and then select Open... from the sub-menu in the GUI.

Command Line Interface (CLI) text is shown in courier font.

Notes highlight information that is important or that has special interest.

Tips provide additional information that is helpful in performing a

particular task but is not mandatory to perform the task.

Cautions alert you of actions or events that may cause system damage or

loss of data.

Warnings alert you of actions or events that may cause bodily harm.

3

EdgeMarc 2900 Series Hardware Installation Guide

Document Organization

Item Description

Chapter 1, EdgeMarc 2900 Series

An overview of the EdgeMarc 2900 Series

devices

Chapter 2, Product Overview - 2900e

Describes EdgeMarc 2900e series

hardware components.

Chapter 3, Product Overview - 2900a

Describes EdgeMarc 2900a series

hardware components.

Chapter 4, Physical Installation

Provides instructions for installing the

EdgeMarc 2900 series hardware.

Chapter 5, Configuring Basic Network

Settings

Describes how to power on the EdgeMarc and

access the graphical user interface (GUI) to

configure basic network settings for the first

time.

Safety, Compliance, and Certifications

Describes EdgeMarc 2900 series specifications

and certifications.

License and Warranty Information

License information related to the operation of

EdgeMarc hardware and software.

Appendix A

Contact and Support Information

Headquarters

5225 Hellyer Ave., Suite 100

San Jose, CA 95138

(408) 351-7200

Fax: 408.727.6430

General: [email protected]m

Sales: sales@edgewaternetworks.com

Edgewater Networks, Inc. - Technical Assistance Center

Phone - 408.351.7200 ext. 2

support@edgewaternetworks.com

4

1

EdgeMarc 2900 Series

Introduction

The EdgeMarc 2900 series of Intelligent Edge devices enables enterprises

and service providers to future-proof their SIP trunking and Unified

Communications deployments, providing a highly flexible, scalable, and

secure platform for service delivery and ongoing service quality

management.

The 2900e offers dual Ethernet and Optical WAN connections to extend the

capabilities of Edgewater's Network Edge Orchestration platform,

supporting WAN connections up to 1 Gbps and 300 concurrent calls.

The EdgeMarc 2900a adds both outbound and inbound analog line

(FXO/FXS) support for applications such as PSTN fail-over, fax, and

overhead paging.

5

2

Product Overview - 2900e

EdgeMarc 2900e Front Panel

Figure 2-1 EdgeMarc 2900e Front Panel

When lit, the Power LED indicates power is applied to the system. The

Status LED changes to indicate the current state of the system.

(Figure 2-1).

Table 2-1 EdgeMarc 2900e LEDs

LED Indicator Description

Power

Off

Power is not supplied to the device.

Troubleshoot by verifying that the power adapter is

connected to the unit and that power is supplied to the AC

wall outlet.

Solid

Green

Power is supplied to the unit.

Status

Off

Power is not supplied to the device, or the bootloader failed

to load.

Solid

Amber

The device is running a self-test and is initializing.

Flashing

Amber

The device is upgrading its software.

6

EdgeMarc 2900 Hardware Installation Guide

Table 2-1 EdgeMarc 2900e LEDs (continued)

Flashing

Green

The device is loading the EdgeMarc VoIP Operation System

(VOS).

Solid

Green

VOS is ready.

Red

The device is in the bootloader. The kernel will change the

LED to solid amber once the kernel starts loading.

7

Product Overview - 2900e

EdgeMarc 2900e Back Panel

Figure 2-2 EdgeMarc 2900e Back Panel

Table 2-2 EdgeMarc 2900e Back Panel Components

Physical

Label/Type

Function

Description

12 vDC Power

External

power

adapter

12 VDC, 1.66A MAX.

Power/Status

LEDs

System power

and status

Refer to Table 2-1 for system and power status details.

Ethernet WAN

Ports 1-2

WAN

2 x 10/100/1000 Mbps RJ-45 Ethernet ports for WAN

network connectivity (copper).

SPF Link LEDs

Status

When lit, the SFP port is active and the copper RJ- 45

port is inactive.

Optical WAN

SFP Ports 1-2

WAN

Small Form-Factor Pluggable (SFP) for fiber (RJ-45)

Gigabit Ethernet connectivity.

Either the SFP port (operating at 100/1000 Mbps) or the

RJ-

45 (operating at 10/100/1000 Mbps) port can be

active at a time.

LAN Ports 1-4

LAN

4 x 10/100/1000 Mbps RJ-45 Ethernet ports for LAN

network connectivity (copper). Default IP: 192.168.1.1

8

EdgeMarc 2900 Hardware Installation Guide

Table 2-2 EdgeMarc 2900e Back Panel Components (continued)

Erase

Erase button

Press the Erase button in quick succession to control the

following:



One click—No action.



Two clicks—Resets the CLI and GUI password with no

service interruption.



Three clicks—Restores to factory default settings and

reboots the system.

Note:

When restored to factory default settings, the

current configuration is lost, disconnecting all VoIP

devices, Internet connectivity, and network access for

computers until the system is reconfigured.

Management

Console Port

Management

RJ-45 serial craft port for console management.

This port is used for debug or diagnostic purposes only.

Primary system configuration is performed from a web

browser as described the EdgeMarc User Guide.

Micro SD Card

Interface

Storage

Allows the EdgeMarc to save configurations and other

files to an SD High Capacity (SDHC) Version 2.0 card.

Maximum storage capacity is 32 GB per SD card, 4 GB

per file. The SD card capabilities are configured with the

web-based configuration menu and with command-line

interface (CLI).

Refer to EdgeMarc 2900e SD Card Specifications.

Product Overview - 2900e

Ethernet Port LEDs

Table 2-3 Ethernet Port LEDs

Label Indication Status

Activity/Link

Green

On—Solid

Green

The device is powered and there is a good link between the

Ethernet port and the connected switch.

Off

There is no connection between the ends of the network

cable. Check cable, replace cable.

On—

Flickering

Green

The adapter is sending and receiving network data. The

frequency of the flashing varies with the amount of data

being transferred.

Speed

Amber

On—

Flickering

Amber

A powered device is connected and the port speed is set to

1000 Mbps.

Green

On—Solid

Green

A powered device is connected and the port speed is set to

100 Mbps.

Off

The device is not powered, no cable connected, or the port

speed is set to 10 Mbps.

EdgeMarc 2900e micro SD Card Specifications

Table 2-4 describes supported EdgeMarc 2900e micro SD card features.

For information about configuring micro SD card settings, see the EdgeMarc

VOS User Guide in the Edgewater Networks Knowledgebase:

www.edgewaternetworks.com/kb

Disclaimer

Some older and slower speed micro SD cards do not support the entire

MMC specification. These cards can dramatically reduce the card write

EdgeMarc 2900 Hardware Installation Guide

speeds and the overall performance of the system. Recommended micro

SD cards are class 10, UHS 1 or faster.

Table 2-4 SD Card Features

Feature

Description

File format

MS-DOS File Allocation Table FAT32

SD card classes

Class 10, and UHS-1

Recommended default is Class 10 or faster.

Capacity

Maximum storage capacity: 32 GB per SD card,

4 GB per file.

CLI

File Commands



delete = rm



copy = cp



rename = mv



edit = vi or cat

Directory Commands



create = mkdir



delete = rmdir



rename = mv

SD Card Commands



mount = sdcard mount



unmount = sdcard umount



format quick = sdcard format



name/rename SD card = sdcard volume



status = sdcard check

EdgeMarc files

You can copy the following types of files to and from

the SD card using the CLI: conf1, conf2, syslog,

pcap, mand logs, sys_report output.

TFTP server

The TFTP file server is used for endpoint

configuration file storage.

FTP server

The FTP file server is used for endpoint

configuration file storage.

Remote access

SSH into the EdgeMarc 2900e via SCP for remote

access to the SD card and files within the SD card.

System alerts for

SD card

insert/removal

A system alert is issued when an SD card is inserted

or removed. The alert contains the timestamp of

the event.

3

Product Overview - 2900a

EdgeMarc 2900a Front Panel

Figure 3-1 EdgeMarc 2900a Front Panel

When lit, the Power LED indicates power is applied to the system. The Status

LED changes to indicate the current state of the system. (Figure 3-1).

Table 3-1 EdgeMarc 2900a LEDs

LED Indicator Description

Power

Off

Power is not supplied to the device.

Troubleshoot by verifying that the power adapter is

connected to the unit and that power is supplied to the AC

wall outlet.

Solid

Green

Power is supplied to the unit.

Status

Off

Power is not supplied to the device, or the bootloader failed

to load.

Solid

Amber

The device is running a self-test and is initializing.

Flashing

Amber

The device is upgrading its software.

EdgeMarc 2900 Series Hardware Installation Guide

Table 3-1 EdgeMarc 2900a LEDs (continued)

Flashing

Green

The device is loading the EdgeMarc VoIP Operation System

(VOS).

Solid

Green

VOS is ready.

Red

The device is in the bootloader. The kernel will change the

LED to solid amber once the kernel starts loading.

Line

Solid

green

PSTN line is in use.

Off

PSTN line is not in use.

Phone

Solid

green

Phone is in the off-hook state.

Off

Phone is in the on-hook state.

Product Overview - 2900a

EdgeMarc 2900a Back Panel

Figure 3-2 EdgeMarc 2900a Back Panel

Table 3-2 EdgeMarc 2900a Back Panel Components

Physical

Label/Type

Function

Description

12 vDC Power

External

power

adapter

12 VDC, 3A MAX.

Power/Status

LEDs

System power

and status

Refer to Table 3-1 for system and power status details.

Ethernet WAN

Ports 1-2

WAN

2 x 10/100/1000 Mbps RJ-45 Ethernet ports for WAN

network connectivity (copper).

SPF Link LEDs

Status

When lit, the SFP port is active and the copper RJ- 45

port is inactive.

Optical WAN

SFP Ports 1-2

WAN

Small Form-Factor Pluggable (SFP) for fiber (RJ-45)

Gigabit Ethernet connectivity.

Either the SFP port (operating at 100/1000 Mbps) or the

RJ-

45 (operating at 10/100/1000 Mbps) port can be

active at a time.

LAN Ports 1-4

LAN

4 x 10/100/1000 Mbps RJ-45 Ethernet ports for LAN

network connectivity (copper). Default IP: 192.168.1.1

Line Ports 1-2

FXO

2 x RJ-11 ports for 2 FXO channels

Phone Ports 1-6

FXS

6 x RJ-11 ports for 6 FXS channels

EdgeMarc 2900 Series Hardware Installation Guide

Table 3-2 EdgeMarc 2900a Back Panel Components (continued)

Erase

Erase button

Press the Erase button in quick succession to control the

following:



One click—No action.



Two clicks—Resets the CLI password with no service

interruption.



Three clicks—Restores to factory default settings and

reboots the system.

Note:

When restored to factory default settings, the

current configuration is lost, disconnecting all VoIP

devices, Internet connectivi

ty, and network access for

computers until the system is reconfigured.

Management

Console Port

Management

RJ-45 serial craft port for console management.

This port is used for debug or diagnostic purposes only.

Primary system configuration is performed from a web

browser as described the EdgeMarc User Guide.

MicroSD Card

Interface

Storage

Allows the EdgeMarc to save configurations and other

files to a microSD High Capacity (microSDHC) Version

2.0. Maximum storage capacity is 32 GB per microSD

card, 4 GB per file. The microSD card capabilities are

configured with the web-

based configuration menu and

with command-line interface (CLI).

Refer to “EdgeMarc 2900a MicroSD Card Specifications”.

Product Overview - 2900a

Ethernet Port LEDs

Table 3-3 Ethernet Port LEDs

Label Indication Status

Activity/Link

Green

On—Solid

Green

The device is powered and there is a good link between the

Ethernet port and the connected switch.

Off

There is no connection between the ends of the network

cable. Check cable, replace cable.

On—

Flickering

Green

The adapter is sending and receiving network data. The

frequency of

the flashing varies with the amount of data

being transferred.

Speed

Amber

On—

Flickering

Amber

A powered device is connected and the port speed is set to

1000 Mbps.

Green

On—Solid

Green

A powered device is connected and the port speed is set to

100 Mbps.

Off

The device is not powered, no cable connected, or the port

speed is set to 10 Mbps.

EdgeMarc 2900 Series Hardware Installation Guide

EdgeMarc 2900a MicroSD Card Specifications

Table 3-4 describes supported EdgeMarc 2900a microSD card features.

For information about configuring microSD card settings, see the EdgeMarc

VOS User Guide in the Edgewater Networks Knowledgebase:

www.edgewaternetworks.com/kb

Disclaimer

Some older and slower speed SD cards do not support the entire MMC

specification. These SD cards can dramatically reduce the performance of

SD card write speeds and the overall performance of the system.

Recommended SD cards are class 10, UHS 1 or faster.

Table 3-4 MicroSD Card Features

Feature

Description

File format

MS-DOS File Allocation Table FAT32

MicroSD card

classes

Class 10, and UHS-1

Recommended default is Class 10 or faster.

Capacity

Maximum storage

card, 4 GB per file.

capacity:

32 GB

per

microSD

CLI

File Commands



delete = rm



copy = cp



rename = mv



edit = vi or cat

Directory Commands



create = mkdir



delete = rmdir



rename = mv

MicroSD Card Commands



mount = sdcard mount



unmount = sdcard umount



format quick = sdcard format



name/rename microSD card = sdcard volume



status = sdcard check

EdgeMarc files

You can copy the following types of files to and from

the microSD card using the CLI: conf1, conf2,

syslog, pcap, mand logs, sys_report output.

TFTP server

The TFTP file server is used for endpoint

configuration file storage.

Product Overview - 2900a

Table 3-4 MicroSD Card Features (continued)

Feature

Description

FTP server

The FTP file server is used for

endpoint

configuration file storage.

Remote access

SSH into the EdgeMarc 2900a via SCP for remote

access to the microSD card and files within the

microSD card.

System alerts for

microSD card

insert/removal

A system alert is issued when a microSD card is

inserted or removed. The alert contains the

timestamp of the event.

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